We were contacted on 11/for
service as, following the wind storm and power loss, the refrigerator was not
working. This was two days before Thanksgiving and we were backlogged in
service calls due to the holiday and appliance failures due to the storm and
could not
immediately respond
Our earliest opportunity to
schedule was Monday, Dec7th. We ran the call then and
diagnosed a failed control board. The part was ordered
The part was received and we
scheduled the follow up service call for 12/15. When we went to run the
call we found that the new control board we received was broken, requiring us
to reorder the part. The customer was advised
The replacement part arrived and
we attempted to squeeze it in on Christmas Eve but could not.
The Monday following Christmas,
the 28th, the customer left a voice message for me. I returned
her call at 10:AM and received her voice mail. I verified that the
technician had the new control board and we would try to work her into the
schedule this day but needed her to call us back and let us know if someone
would be around for us to complete the call We did not receive a call
back so the call was not run on the 28th
Technician is schedule to go out
today, 12/to replace the failed control board
*** ***
We do offer the same services as all the Box stores which we all use third party installation companiesThis is the responsibility of the consumer paying for there installation services as needed. As your receipt stats, you contacted J&J appliance installation to install the microwave
hood and dishwasher, which is your responsibility to pay them directI have reached out to J&J to makes sure bill is 100% correct and it is, but they have not yet received payment from youPlease feel free to call me at 328-EX ***. Thank you Steve E***
I am not aware of any damaged itemI would be more than happy to take care of any damage for you This complaint was about an install fee done by a third party company, NOT Fred's Appliance. As your receipt stats, it's a delivery fee, not an installation feeAgain please feel free to contact me 509--328-EX *** and I would like to get the damaged item addressed asap Thank you Steve
To all concerned,
I did receive a letter from *** *** at the end of September and thought that this was resolved after I sent the letter and pictures to the Manager who oversees deliveries and handles damage claims
Unfortunately, this didn’t get handled in a timely
mannerI contacted the customer via email today, November 4th, and offered to credit the delivery charge back to the customer as well as get some toupaint to her per her request
The customer has our sincere apologies, and we will make sure this is fully resolved
Sincerely,
*** ***
Manager, Fred’s Appliance CDA
We will be ordering another door to get Mr*** taken care of as soon as possibleIf Mr*** is looking for a replacement he will need to contact his builderThe microwave was delivered in a box and left on siteIf the microwave was damaged, Fred's Appliance
should have been contacted so we could have made an exchange right awayIn this case, the microwave was installed damaged or was damaged during the installationFred's appliance was contacted days after installation to order a new door, which we have done multiple timesI don't understand why the last door was denied considering it was inspected by our parts employee and our warehouse managerWe even used this door on another jobThat customer couldn't find anything wrong with it either
Thank you,
Steve E***
I have printed the previous
repair and looked it overI will have the technician go back out and see if he
can determine what the rattling sound is from when the element was installed
This will be of no charge to the customer
The difference in the price was
tax
Thank you,***
***
We were contacted on 11/for
service as, following the wind storm and power loss, the refrigerator was not
working. This was two days before Thanksgiving and we were backlogged in
service calls due to the holiday and appliance failures due to the storm and
could not
immediately respond
Our earliest opportunity to
schedule was Monday, Dec7th. We ran the call then and
diagnosed a failed control board. The part was ordered
The part was received and we
scheduled the follow up service call for 12/15. When we went to run the
call we found that the new control board we received was broken, requiring us
to reorder the part. The customer was advised
The replacement part arrived and
we attempted to squeeze it in on Christmas Eve but could not.
The Monday following Christmas,
the 28th, the customer left a voice message for me. I returned
her call at 10:AM and received her voice mail. I verified that the
technician had the new control board and we would try to work her into the
schedule this day but needed her to call us back and let us know if someone
would be around for us to complete the call We did not receive a call
back so the call was not run on the 28th
Technician is schedule to go out
today, 12/to replace the failed control board
*** ***
We do offer the same services as all the Box stores which we all use third party installation companiesThis is the responsibility of the consumer paying for there installation services as needed. As your receipt stats, you contacted J&J appliance installation to install the microwave
hood and dishwasher, which is your responsibility to pay them directI have reached out to J&J to makes sure bill is 100% correct and it is, but they have not yet received payment from youPlease feel free to call me at 328-EX ***. Thank you Steve E***
I am not aware of any damaged itemI would be more than happy to take care of any damage for you This complaint was about an install fee done by a third party company, NOT Fred's Appliance. As your receipt stats, it's a delivery fee, not an installation feeAgain please feel free to contact me 509--328-EX *** and I would like to get the damaged item addressed asap Thank you Steve
To all concerned,
I did receive a letter from *** *** at the end of September and thought that this was resolved after I sent the letter and pictures to the Manager who oversees deliveries and handles damage claims
Unfortunately, this didn’t get handled in a timely
mannerI contacted the customer via email today, November 4th, and offered to credit the delivery charge back to the customer as well as get some toupaint to her per her request
The customer has our sincere apologies, and we will make sure this is fully resolved
Sincerely,
*** ***
Manager, Fred’s Appliance CDA
The issue has been resolved with a new range. Thanks
We will be ordering another door to get Mr*** taken care of as soon as possibleIf Mr*** is looking for a replacement he will need to contact his builderThe microwave was delivered in a box and left on siteIf the microwave was damaged, Fred's Appliance
should have been contacted so we could have made an exchange right awayIn this case, the microwave was installed damaged or was damaged during the installationFred's appliance was contacted days after installation to order a new door, which we have done multiple timesI don't understand why the last door was denied considering it was inspected by our parts employee and our warehouse managerWe even used this door on another jobThat customer couldn't find anything wrong with it either
Thank you,
Steve E***
I have printed the previous
repair and looked it overI will have the technician go back out and see if he
can determine what the rattling sound is from when the element was installed
This will be of no charge to the customer
The difference in the price was
tax
Thank you,***
***