Freddy's Auto Sales and Service, Inc.

Dear Sir or Madam,Thank you for allowing Puritan's Pride the opportunity to review this complaint and investigate it.  Consumer satisfaction is very important to our organization.  I have reviewed this matter with the Consumer Affairs team.  I understand the invoices requested were...

emailed on November *, 2015, however, the consumer could not open the attachments so they were mailed to her.  I have reached out to the leaders of that team in an effort to improve responses to consumers and hope [redacted] continues to enjoy the many products offered through Puritan's Pride.  Please let us know if you have any further questions or concerns.  Thank you.Sincerely,Maria T. S[redacted]Senior Paralegal###-###-####

Dear [redacted] Thank you for allowing Puritan's Pride, Inc. the opportunity to respond to this consumer's complaint.  Along with quality products, Puritan's Pride, Inc. also strives to provide good quality consumer service.  A review of the records revealed that two orders placed on...

April **, 2016 were declined for safety reasons since the information entered did not match bank billing information.  The third ordered placed on April **, 2016 (Saturday) was approved on May *, 2016 (Monday) and shipped on May *, 2016.  The shipping confirmation and tracking data were provided by e-mail on May *, 2016.I have followed through on the consumer's request for cancellation of the order and the Consumer Affairs Department has contacted [redacted] for return of the package and has issued a refund back to the consumer's credit card for $99.47, the amount of the full order.  Attempts were made to reach the consumer by phone but were unsuccessful so an e-mail has been sent.  It is our hope the consumer returns to enjoy the many quality products offered by Puritan's Pride, Inc.  Thank you. Sincerely, Maria T. S[redacted]Senior Paralegal###-###-####

Dear [redacted] - Thank you for bringing this matter to Puritan's Pride Inc.'s attention and allowing us the opportunity to investigate this matter.  It appears the Consumer Affairs Department spoke to [redacted] on December **, 2015 and apologized for her unpleasant experience.  A full...

refund was issued on that date as well as an additional $10 credit as a sign of good will.  The consumer was satisfied and understood we likely did not send the products out in the condition she received and expects to continue as a customer of Puritan's Pride, Inc.  We are pleased with this outcome and always strive to improve our customer service.  Thank you.Sincerely,[redacted]Senior Paralegal

Dear Sir or Madam,[redacted], Inc. appreciates the opportunity to review this consumer's complaint and resolve it.  The records have been reviewed and it appears the apartment number was on the first address line and had exceeded the character limit so it the apartment number was being...

cut.  The Consumer Affairs Department has corrected this address, spoke to [redacted], apologized and placed a new order in replacement at no charge with shipping overnight.  The assigned Consumer Affairs staff member will follow through with this consumer to ensure receipt of this new package.  [redacted] values this consumer's loyalty and hopes he continues to enjoy the many products offered.  [redacted] takes matters of this nature seriously and uses this information for improvement measures.  Thank you once again.Sincerely,Maria T. S[redacted]Senior Paralegal###-###-####

Dear Sir or Madam, Thank you for bringing this matter to our attention.  Consumer satisfaction and product quality are important to us.  An inquiry has been made to our Consumer Affairs Department and a substantive response is forthcoming.  We appreciate your patience while we...

review our records so we are able to respond comprehensively.  Thank you. Sincerely, Maria T. S[redacted]Senior Paralegal[redacted]

Dear Sir or Madam, Thank you for allowing Puritan's Pride, Inc. the opportunity to review this complaint and respond.  According to our Puritan's Pride Consumer Affairs team, this has been addressed.  This promotion is based on a 3 to 1 pricing - in other words, we take the regular...

price and divide it by 3.  Each time the consumer has contacted us, this was explained and a refund was offered as a sign of good faith.  The consumer has been removed from this automatic delivery program.  I hope this resolves this matter.  It is Puritans Pride's mission to provide quality products and service.  We hope this consumer continues to enjoy our products.   Sincerely,  [redacted]Senior Paralegal

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 I  am not satisfied with how this was handled. I don't buy their excuses. I am done with them 
I will warn my friends against this shady business  
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]