Fredrick's of Hollywood

A Regulation E dispute must be initiated by Ms*** with the issuer of the card.Regulation E is not a CArdtronics-generated system of rules, but is a Federal regulation that all cardholders, banks and card issuers must abide by in order to dispute a transaction.Cardtronics representatives have
also attempted to contact Ms*** to explain the process.Questions by Ms*** or the card issuer may be directed to Cardtronics at (800) 786-9666, ext

Cardtronics personnel have been in contact with Mr*** regarding the refund. Mr*** may contact MrWells at (469) 237-with questions pertaining to the refund. Cardtronics apologizes for any inconvenience caused by the dispenser error.D***Cardtronics

Cardtronics has investigated your Reg E claim. A credit is being processedPlease notify Cardtronics at *** ***, ext*** if you do not receive the credit in your account within business daysCardtronics apologizes for any incovenience the mechanical error has
caused

The transaction detail is belowThe ATM operator did not charge a balance inquiry feeAny fees incurred would be from your bank/card issuerIn general, if a cardholder uses an
ATM
machine outside of a bank's network the cardholder will incur a bank fee
1/5/9:15:PM
*** ***
Balance Inquiry
Checking
***
***
NYC
***
1/5/9:15:PM
*** ***
Balance Inquiry
Savings
***
***
NYC
***
1/5/9:16:PM
*** ***
Withdrawal
Checking
***
***
NYC
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
This complaint is not resolved. I have not received my credit in my bank account and it is past the days referenced by Cardtronics. I called the number listed in the message and was told the credit was processed and they needed to check with processing and would call me back shortly. I have not received a call backRegards, *** ***

Revdex.com:
This letter is to inform you that Cardtronics has carried out to my satisfaction the resolution it proposed for my complaint, filed on *** *** PM and assigned ID ***.Good Morning,I just received notification this morning from *** that the temporary credit that was applied to my account is now permanent. No further action is required.Thanks,***

This complaint does not have sufficient information to investigate the claimCardtronics has left a message for Ms*** to contact Cardtronics at
*** *** ***

Thank you for your inquiryPlease provide the address of the ATM, the first & last digits of the card & date/time of the transactionYou may also attach a copy of the receipt.If you have not already done so, contract your card issuer to dispute the transaction, known as a "Regulation
E" disputeRegulation E is not a Cardtronics-generated system of rules, but is a Federal regulation that all cardholders, banks and card issuers must abide by in order to dispute a transaction.D***Cardtronics

A credit back to the cardholder for $is being processedPlease contact Cardtronics if you do not receive the credit within the next business day.Cardtronics apologizes for any inconvenience that the machine's misdispense has caused. D***Cardtronics USA, Inc

Please provide the address of the *** ATM so that I may send this complaint to the appropriate personnel for handling

Thank you for your inquiryPlease provide the address of the ATM, the first & last digits of the card & date/time of the transactionYou may also attach a copy of the receipt.If you have not already done so, contact your card issuer to dispute the transaction, known as a "Regulation E"
disputeRegulation E is not a Cardtronics-generated system of rules, but is a Federal regulation that all cardholders, banks and card issuers must abide by in order to dispute a transaction.Thanks,DGilesCardtronics

[A
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
I received the $today and appreciate having this issue resolved as I was not able to resolve it through *** for months Thanks, *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I am providing the information that was requested.Copies of the atm receiptsThe ATM location: Walgreens #02700 *** *** *** *** ** ***

Cardtronics has investigated the claim as described in Revdex.com Complaint ID ***The cardholder has been credited and will receive the credit directly to her accountIf the credit is not received by May 1, the cardholder should contact the Settlement Deptat (800) 786-9666, ext
4322.Cardtronics apologizes for any inconvenience caused by the ATM dispenser malfunction.D***Cardtronics USA, Inc

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I tried to withdraw $from the ATM machine CardTronics runs using my *** card, but the machine failed to dispense the cast prints the "transaction complete" receipt, which shows the $cash and $charge are completedI confirmed that my banking account was deducted by $I tried to call their customer service number located on the machine as well as on their website, but no live agents serve my call, it simply asked me to contact my card-issuing bankI asked my card-issuing bank (*** *** ***) to file an error-correction request, but so far my card-issuing bank received no response from CardTronicsI called *** (Telephone: ***), but *** did not receive any refund eitherPlease refund the fund back to my account as soon as possible - it has been almost months! Transaction information: ATM address: *** *** *** *** *** ** *** Transaction time: 1/12/2016, 11:ATM: *** SEQ NUMB: *** My Card number: *** *** *** *** *** Withdraw: $Charge: $2.95refund of $
Regards,

The email notification to Cardtronics was not receivedWe request an additional business days to respond to Revdex.com # ***

A Regulation E dispute must be initiated by Ms*** with the issuer of the card.Regulation E is not a Cardtronics-generated systems of rules, but is a Federal regulation that all cardholders, bank and card issuer must abide by in order to dispute a transaction.Cardtronics representatives have
attempted to contact Ms*** to explain the process.Questions by Ms*** or the card issuer may be directed to Cardtronics at (800) 786-9666, ext

Thank you for your inquirySo that we may investigate, please provide additional information related to your transaction(s) Please provide the address of the ATM, the first & last digits of the card used & date/time of the transactionYou may also attach a copy of the receipt.D
GilesCardtronics

So that I can route this to the appropriate personnel, please provide the address of the ATM, the date/time of the transaction and the last digits of the card used by Ms***You may also attach a copy of the ATM receipt

Cardtronics called cardholders
bank which is in *** and they did not have an interpreter available and
asked us to call back in hours which of course we are closed
We emailed the cardholder to
also advise him of this and for him to call his bank and have them Reference
Case ID Case ID ***-for details showing credit was sent 1/21/