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Fred's Appliances

2525 N Monroe St, Spokane, Washington, United States, 99205-3352

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Fred's Appliances Reviews (%countItem)

• Jun 29, 2023

Terrible customer service from Fred’s Appliance
I realize this is probably not the best platform for venting or warning others. However, I’m frustrated and want to share. If you’re in the market for an appliance… I recommend staying away from Fred's Appliance Kennewick. Not just this store in particular, but in general all of Fred’s Appliance since when I call I usually have to deal with Spokane and can only speak to sales in Kennewick. I purchased a washer and dryer set from them and the extended warranty. The dryer barely lasted more than 2 years. Requested a repair a couple months ago. When the technician showed up they didn’t have the right part. Now that they have a different part that hopefully works they say they can’t fit me in until the beginning of August. That will be 4 months without the dryer I purchased from them under warranty.

They did mention I could get a third party company to fix it sooner. The problem with that is the other companies I talked to will only perform the work if I pay for it and then I have to seek reimbursement. The other companies explained that they have had troubles in the past and don’t want to deal with seeking reimbursement themselves since they had been burned in the past.

I feel like I have probably left out some details and this post would not have been written if I had felt like the customer service was decent. All this to say… buyer beware. I do not recommend Fred’s Appliance as they have not earned my repeat business. I’d leave a zero to negative star review if I could.

We purchased a refrigerator from Fred's Appliance in Coeur d'Alene. Our old one had died so we were a bit desperate. We have a 2nd one downstairs, but my husband and I are both disabled so it wasn't the best situation for us. On the delivery day (7/1) I was running on 3 hours of sleep because they told me to expect a call with a delivery time at 7:30 am. (I have an odd sleep schedule due to illness.) I didn't receive the call until 9:30! When they arrived, my husband let one of them in the house and upstairs to the old refrigerator. In our rush to put our dogs out of the way, he had forgotten his mask. (We are both high risk for Covid-19.) The delivery guys weren't wearing masks and didn't put them on until we did. While one of them struggled alone to pull our old refrigerator out, I watched the other one outside attempting to get the new one out of the truck by himself! I watched as my refrigerator was precariously shifting from side to side then slipped down and hit the back of the truck. I was also informed that they didn't have room to take my old refrigerator even though I had paid the fee to have it removed! This made no sense as they had just removed the new one leaving room for the old one. Then they both carried out my old one and put it in front of my house. I watched again as they removed all of the protective packaging except the film over the front doors before bringing the new one inside. Once inside it didn't fit in the space. I had given the dimensions of my old one to the salesperson and was assured that this one would fit. We then looked over the refrigerator with one of the guys and noticed a deep scratch in one of the doors and several scuffs on the sides. I was under the impression that one of the delivery guys made a note of these and would have the issue addressed. We ended up having to tear out a cabinet to get it in place after the drivers left. When we moved the refrigerator to accomplish this we noticed several small dents in the back of the refrigerator as well. I called Fred's about the scratch, dents, etc. and my old refrigerator being left in my front yard. I believe it was 2 days later when it was finally taken away. They told me the scratched door would be replaced. I asked what would be done to compensate for the other issues and was told the salesperson would call me. I finally received a call a week later and was offered a $75 credit to my card. I said, "I thought I was purchasing a new refrigerator, not a ding and dent. You couldn't sell it the way it is for what I paid minus $75." I was told that was the best they could do because otherwise they would be taking a loss on the sale. So, instead we get to take the loss?! Never mind that they have a ding and dent of the same model on their website right now for almost $400 less than I paid for what was supposed to be a new one but now is indeed a ding and dent due to their carelessness. The only other option being that they could come and take the refrigerator (no offer of a replacement). I searched elsewhere for a different new refrigerator, but due to Covid-19 it wouldn't arrive for weeks. Obviously, that wasn't an option as we would be without easy access to a refrigerator during the summer. On July 21, we advised them via email and a voicemail that we want the door replaced and would take the minuscule $75 credit as we felt we had no choice. After hearing nothing I called on 8/2 and left the manager a voicemail. On 8/4 I received a call from the Spokane store asking for the model number of my refrigerator so they could order the new door. Over a month later and they finally decide to order the door they told me they would replace that was scratched during delivery! I was told it could be a month or more before the door comes in and that I would receive a call to set up a time to install it once it arrives. I mentioned the credit and was told that the salesperson would have to handle that. I have heard nothing regarding the $75 credit nor has it been posted to my credit card. I feel as though we are being taken advantage of due to our situation; NEED a refrigerator as opposed to just want a new one, disabled, dependant on delivery and Covid-high risk.

Fred's Appliances Response • Aug 12, 2020

This customer did purchase a refrigerator from us as stated.
She conveyed her dilemma, and in an effort to help the customer out as much as
possible, the salesperson sold the refrigerator for $200 lower than any local
advertised price. It was sold very close to actual cost. There simply isn’t
room to discount this refrigerator further than the $75 offered for the damage
credit. We also offered to replace the door through our service department. The
$475 the customer is asking for is unreasonable and is based on her reference
to a different refrigerator, purchased at a different cost.On the day of delivery, the warehouse will call customers
sometime between 7:30 and 10:00 AM to let customers know when to expect a
delivery. It’s not uncommon for people to only hear or remember the 7:30 AM
part of that conversation from the time of the sale. We may still be loading
trucks at 7:30 AM depending on business levels. The customer received a call
within the normal scope of time to let them know their estimated delivery
window.At the time of delivery, there was no mask mandate in place,
and the crew was greeted by someone not wearing a mask. It’s reasonable
therefore for them to begin work without masking up. The crew did
however, mask up upon request.I am not sure why the haul off happened on a different day
than delivery, but we did send a crew back out to pick-up the old refrigerator
and it was hauled away and disposed of.New refrigerators must be unpacked before moving them into a home because they will not fit through doorways in factory packaging. It’s
normal practice for delivery crews to unpackage, but leave the protective film
on the refrigerator when moving them into a home. When the customer was offered the $75 damage credit, she
stated that it wasn’t enough, and that she would talk to her husband. She has
subsequently been contacted and offered the damage credit again and has refused
it stating that she is turning this over to the Revdex.com and her credit card
company.We have offered the $75 damage credit more than once, and
have a replacement door on order for the customer. It isn’t uncommon for
replacement doors to take several weeks to arrive from the manufacturer, and
under the current conditions due to Covid-19 related slow-downs, it may take
longer than usual.

Tell us why here...

Customer Response • Aug 12, 2020

Complaint: ***

I am rejecting this response because: The purchase price I was quoted was for a new refrigerator without blemishes. I was not told it was a discounted price in the first place which is not the issue anyway. I paid for a new refrigerator and that is what I should get, not one that is dinged up with dents and scratches. I don't care about what the policies are for removing packaging. That is not the issue. The issue is that, packaging or not, the refrigerator was not handled with care and was damaged. (By the way, I have double front doors and an extra wide entry so there would be no problem fitting packaging into my home.) I don't believe they are taking a loss by refunding a portion of my money due to the damage. That is just how they try to get out of doing what is right. I paid for a new refrigerator and did not get what I purchased. I got a ding and dent refrigerator and that is all I'm willing to pay for which is priced at $1136.00 currently on their website. How are they able to offer that one at that price, but not mine. Ridiculous! I know that if I accept the pitiful $75 I will have no other recourse.

I was told the call time frame was 7:30 to 8:30, not 10! We had very little time to get our dogs put away, masks on, etc. between when we did receive the call and when they arrived. The drivers were from Washington state where the mask mandate was reported in the news on July 23, 2020. Not only that, but we are in the middle of a pandemic! Mandates or not, businesses should be taking precautions to insure customer safety. It's called doing what is right!

At the time of my purchase there were several sales going on and I saw this refrigerator priced at the same price on other websites including ***, *** and ***. These stores do not charge a delivery fee either. The ONLY reason I purchased from Fred's was because the wait for delivery at the other stores was 2 weeks to 2 months. Obviously, with our old one dead, we couldn't wait that long.

The implication that I saw one cheaper and that is the reason I want a discount is ludacris! I had no idea that refrigerator was on the site until the day I filed this complaint. I filed the complaint because I was told all they could do was $75 without taking a loss, only to find out that they CAN and WILL discount lower for a ding and dent. It simply proved what I had told them back in July. All I'm asking for is to be FAIRLY compensated for the fact that I paid for new, but received a ding and dent.

Sincerely

Well here is one for the books. My wife and I were shopping for a high end dishwasher to replace our current one that died after 11 years. After reviewing the mfg’s and models we settled on a Bosch 800 40 dB. The salesman that helped us appeared to be knowledgeable. His suggestion was to look at the Bosch 500. We asked him to please price the 800 and the 500 and let us know. We got his card and call him back to leave our phone number for him to call us, When he did not call back, my wife called and was informed that he was off and that they would make sure that he called back in Monday. Monday came and went and we called back and were informed that we needed to talk to the original sales person that we talked to...again we left a message to have him contact us. By Wednesday, we felt that we were being ignored and called back and talked to another sales person and requested assistance in buying a dishwasher. (Mike was his name). Mike said he would get right on it and call us back by the following Monday with all the prices and options. Buy 1:00pm on Tuesday, we did not hear anything back, soooooooo....again we called. We asked for Mike, and was informed he was “unavailable” and did we want to leave a message. At this point, I asked for the manager and was “too” busy and I would have to call back. The purpose of this long story is that in this day and age where I hear that businesses are hurting for business, I get this run around. We are now 2 weeks out and need a dishwasher. I guess that I will go to Home Depot. Given what else I have read about Fred’s Appliance, we may have dodged a bullet.

+1

We purchased 7000 worth of product from this business ! We have had three wall ovens replaced per malfunctioning and all were replaced under warranty. Then after 14 months our brand new refrigerator quick working , it was 1200 to fix and two week turn around time for parts , they would not honor any help on fixing it so we opted to buy a new fridge in one week this fridge stopped making ice and keeping cold and the freezer in the back wall is completely frosted over, it’s a week old and I paid to have a new fridge not a fixed one and they refuse to exchange it and was told it would be a week and three days to have someone come look at it. One week old and it never worked right and they will not honor an exchange. It’s whirlpool ! Now we have spent over 2000 dollars and have a fixed fridge.

Fred's Appliances Response • Jun 09, 2020

We are very sorry you are having an issue with the Whirlpool refrigerator. While under manufactures warranty we need to have a tech assess the issue with the refrigerator. I personally made arrangements to get a tech out to the home the day after the call was made to us. A one day turner around is extremely fast to get a tech to a consumers home. Once the tech looks at the situation we can then make an educated decision on how we need to proceed under the manufactures warranty.

Thank you

We purchased a new LG refrigerator from Fred’s in Kennewick, we also purchased Fred’s 5 year extended warranty. The refrigerator stopped working and we called for service. It took Fred’s 8 weeks to fix it. This wasn’t because of parts, the parts were delivered. The first service man (Jeff) tried to tell us that it’s normal for the refrigerator to maintain 47 to 50 degrees and we shouldn’t put anything perishable in a refrigerator! After going to the store and demanding a loaner they finally gave us one after 7 weeks, it took them another week to fix it. Their service is beyond terrible.

Bought a new Speed Queen washer. Got it home and it didn't work. Tried to work with customer service but their quick fix didn't work. Called store where I bought it and they said they would have service call me. Service never called. After 3 hours, I called service and was rudely treated and threatened. Called on a Tuesday at noon and the earliest they said they would have a technician out was Friday (doing me a favor by working me in to the schedule). The threat came when I complained about the timeline and was told that if that wasn't good enough I could be put on the schedule for the following Tuesday.

Fred's Appliances Response • Mar 25, 2020

We are very sorry for the issue on the new washer. I have contacted service and we have a tech coming out today to fix the door latch. We are addressing the issue in the service department ASAP.

Thank You Very Much

My husband and I have purchased several appliances from Fred's in the past. In April of 2019 we purchased the LG washer/dryer set including a small pedestal washer and a drawer pedestal for the dryer, spending nearly $4,000. In October the washer stopped working. A tech told came out and told us the main electrical panel needed to be replaced. I was frustrated, but these things happen. Two weeks later the washer was fixed. On Christmas Eve, the new control panel failed and a new one had to be ordered....three weeks later it was replaced. I reached out to Fred's and asked them to work with me with LG to get the machine replaced or extend the original warranty, as I feel that we are going to continue to have issues with this machine. They were not willing to work with me at all to help me get the problem resolved. Given they are a local company, I really expected more from their customer service. We will NEVER purchase another appliance from them again and we will not be recommend them to anyone in the market for an appliance.

Fred's Appliances Response • Feb 04, 2020

We are very sorry you are having issues with your washing machine and we do understand how frustrating this can be. As you know Fred's appliance is not the manufacture but we do want to help you as much as we can. The product is under LG's 1 year limited defect warranty. LG should be able to help you extend the warranty and they also maybe able to comp you some extra time at no charge. This would be a call you would need to make since you are the consumer that owns the machine. If you would like to purchase a warranty through us I would be able to help you on a discounted price but I can't offer you a free warranty. I have a link below to LG's warranty service. Again, I'm truly sorry that you are having issue and I would like to help you out as much as I can.

Thank you

Steve

https://www.lg.com/us/support/business/enhanced-service-plan

Chose and paid for range and 2 weeks later was delivered... and did not properly work from first use. Notified store next day and was told would be fixed but wouldn’t offer discount... I paid for new not repaired so I told him I wanted a new property working oven... waited another 2 weeks and they showed up with nearly no notice as I’m baking for thanksgiving. I had no choice but to have them come another day. Was promised delivery 3 days later... but they “lost” the oven in that 3 days! we are now 6 weeks after being notified of the “lost” range and one having to be ordered and I STILL HAVE NOT HEARD FROM THEM!!!! They have my cell phone number on my contract and all paperwork! I have it with me 24/7 and the last I heard from them was when they “lost” my oven! I’ve waited long enough! I purchased this range to use in my in-home bakery and I have lost approximately $1600 in product alone, not to mention time, frustration, and damage to my newly opened business thanks to this oven burning some things while not cooking it through! My reputation has been that I don’t have enough inventory (since I can’t use this oven as it was meant) and what I do have may be burnt on the outside and raw inside and I fear this range and their refusal to make it right has truly done irreversible damage to my brand name! I’ve not gotten so much as an apology or anything!!!!! No one checking in saying “it will be here next week” nothing! Delivered JUNK November 14 and here it is, Jan 8.. nearly 2 full months later, and they have done nothing at all! I finally am so fed up, I went tonight and purchased the exact same oven (for cheaper) AND it was immediately delivered and works as it should!!!!! Amazing how a competitor actually cares about their customers. I will be calling Fred’s first thing in the morning to arrange immediate pickup of this non working oven and will demand immediate refund. If refund is not immediate, I will be filing FTC complaints as well as issuing a chargeback!

Fred's Appliances Response • Jan 09, 2020

Fred's Appliance is very sorry for the issue but we have indeed tried to make the situation 100% right. JT the salesman has reached out to *** twice on Monday the 6th to set up delivery for the 3rd time but we had been denied the delivery for the two delivery prior . The first delivery to make the exchange on the range was denied because the range was in use. Now keep in mind we give all of our customers 2 hour windows so they can be ready for us when we arrive. We then arrived and unboxed the range and where told we need to wait around for an hour or so because it was in use. Unfortunately we can't wait around because we have other time frames we need to meet to get our other customers their product. On the second delivery attempt we brought out the same range we try to deliverand the 1st time and where denied delivery because it was out of a box. We did order a new range in a box after the 2 delivery attempts and this is why JT was reaching out to get them scheduled for delivery and install. We have tried to make this situation 100% right from the get go. We would like to set up the delivery for them as soon as possible. If this is not acceptable I would be willing to get them a full refund when we pick up the range that they are having issues with. They can reach JT at 509-928-4500.

Thank you

Customer Response • Jan 09, 2020

When was I called????? When was the number on the paperwork that was filled out or the number on the application called?????????? IT WAS NOT!!!!!! *** is not on this contract, *** does not own this item, *** has NO RESPONSIBILITY so why would you refuse to CALL THE NUMBER ON THE PAPERWORK when attempting to handle this situation??? Instead you call someone who has nothing to do with this other than the fact that I was busy ONE TIME and had him handle the call for delivery... That ONE TIME did not make him the one and only person to contact when his name and number are nowhere on this contract etc and you made ZERO ATTEMPT to call the number of who was on the contract and the number left as the contact number!

it was delivered Nov 14 not working.... and immediately notified the store! I was NOT CALLED that day the original was delivered before it was delivered and notified JT of that, so no, calls don't always happen! I was given ONE HOUR notice WHEN COOKING FOR THANKSGIVING and when asked if they could come later, THE DRIVER LAUGHED AT ME... I also notified JT of this... and it was OUT OF THE BOX THAT DAY BEFORE I EVEN SAW IT... There was not even a box in the truck that I saw that it could have been in so that is false..... Also, It was NEVER said they would have to wait an hour! It was told to them I had something in the oven that would be pulled in 15mins and THEY complained it would be too hot to move and would have to wait an hour! That is when I realized I would then have to run the oven for a couple hours to burn off fumes and I simply couldn't pause everything for this last minute, no notice delivery as I was cooking for THANKSGIVING! THEN it was supposed to come THREE DAYS LATER.... and it was "lost"! That alone tells you we didn't refuse delivery of the open one... we refused delivery THAT DAY WITH NEARLY NO NOTICE AND BAKING FOR THE HOLIDAY and we were prepared for delivery a couple days later... we were called that morning to set up delivery, then called HOURS later that they "lost" the range... all day they were "looking for it" and never found it.. THAT WAS IN NOVEMBER!!! Here it is SIX WEEKS LATER.... and have you called ME???? Have you called the number ON THE PAPERWORK???? Did you make ANY EFFORT to make this right with the person who is the actual customer???? NO.... THIS RESPONSE IS THE FIRST I AM HEARING FROM FREDS REGARDING THIS IN OVER A MONTH!!!!!! And ONLY because I filed a complaint!!!

So as I said on my voicemail VERY CLEARLY this morning as well as on this complaint, I WENT ELSEWHERE YESTERDAY, PURCHASED THE IDENTICAL RANGE FOR CHEAPER (AND IT WORKS PERFECTLY AS IT SHOULD).... AND IT WAS IMMEDIATELY DELIVERED!!!!!!!!!!!!!!!! AMAZING what happens when a company cares AT ALL about their customers!!!!!!!!!!!!! This JUNK you sold me NEED TO BE PICKED UP WITHIN 72 HOURS AS MY ATTORNEY HAS NOTIFIED ME IS LEGAL! It will be being sat outside today and covered with a tarp as I have nowhere to store it! Anything after 72 hours will incur a $50 a day storage cost as I have already stored your improperly working item for long enough! As clearly put on NUMEROUS places on paperwork, and on the voicemail today, my number is *** to arrange pickup... although I'd prefer to keep it in writing either here or e mail ***@gmail.com This range needs to be IMMEDIATELY PICKED UP, WITH AN RMA LEFT, AND IMMEDIATE REFUND PROCESSED... And if Freds is unwilling to make it right with the damages done to my company and myself, as I notified JT in November of the damage it was doing to my company, I will be following up with legal action as my company and myself have taken a large financial and reputation loss 100% due to Freds lack of care for their customers in selling them damaged/broken items and doing nothing to handle in a timely manner.... and I'm not the only one who has similar issues and plan to gather everyone I can if/when we have to take legal action if Freds continues to refuse to acknowledge its negligence.

Sadly... I met someone else yesterday who got a gas range from this exact store last week and it was delivered and works great next day... glad she had a better experience... that shows me it IS POSSIBLE.... if they care enough which in my case, they didn't! That tells me it isn't EVERY purchase, and that they ARE capable of doing things right.... which is even worse when thinking of my situation. If she can have everything perfect in a matter of a couple days, why do I have to wait TWO MONTHS????

Please come get this junk! I would like an RMA and PROOF OF REFUND when this item is picked up! [email protected] OR HERE is the best way to schedule pickup as I'd like to keep it all in writing, as I have a feeling we will be seeing one another in court!

Complaint: ***

I am rejecting this response because:

Sincerely

Fred's Appliances Response • Jan 21, 2020

We have picked up the range and supplied all the paper work on the return and we also have notified the finance company with all the details. I do want to note the range was completely abused within a very short period of time that it was in her possession and cannot be resold. We do have pictures of the range on site if needed.

Customer Response • Jan 21, 2020

sorry to hear that you cannot RESELL A NON WORKING RANGE but it’s good to have in writing that your plan was to do that!!!! Is that why it didn’t work in the first place? It was already returned a resold!

and no!!! Your guys took photos as did I as well as video of the entire range when it was picked up, carried through the snow, loaded in the open bed of a pickup and hauled off! As I told the driver, it was a LITTLE dirty as you were notified it was needing to be put outside. I will gladly provide all photos AND VIDEO OF CONDITIONS AT TIME OF PICKUP!!!!!

See you in court soon!

and yes! After not showing or calling or ANYTHING on Thursday like the different stories I’ve been told, I was given 45 min notice on Friday and dropped everything and left work with no notice so I could finally be done with this range... but trust me when I say we are NOT done with this matter and the more you lie and not take responsibility the more of a fire it lights in me to FORCE FREDS TO DO THE RIGHT THING!!!

Complaint: ***

I am rejecting this response because:

Sincerely

Purchased 3 appliances November 15th, 2019. Nothing delivered same day as advertised. Even though 2 items in stock. One came 4 days later the other 2, 10 days later. Stove broke on day one (Thanksgiving day). Took 10 days to get a service person, and that was manager because I was upset. Then 4 weeks later, still broken, I called, seems someone forgot our parts came in. Made appointment to repair, that was a week out, then turns out they scheduled me for December 2nd, 2020. Called today, now another week out.
Definitely go any where else but Fred's.

Bought brand new washer and dryer. Had same brand in past. Washer shakes uncontrollably. One technician came out and leveled legs. It still shook. Same guy came out again and said it was fine, even though we both listened to how loud it was. They sent another tech out and he said it needs to be replaced and there are no parts he can order to fix this problem. He stated it needs to be replaced and he will work on it as soon as he gets back to his shop. . Now they say it needs new shock absorbers . It’s a brand new unit. I asked for a supervisor and they hung up on me. This process began two weeks after unit was installed(early October). It is obvious they are soaking up warranty work from the manufacture before they replace the unit.

Fred's Appliances Response • Dec 13, 2019

We have sent the service manager out today Dec 13th 2019 and the issue seems to be resolved. We are sorry for the frustration.

Thank you

Steve

We bought an oven and microwave in Sep. 2018. Both have had issues beginning early thus year, 2019. In April we called their service dept to report the problems. It took several calls to get a response. They kept telling us they were calling back and leaving messages. Finally on May 31 their technician Brian came to fix the oven but they had ordered the wrong parts. It took all the way until August 9 for them to return with the correct parts for the oven and that repair was made. On that day Brian found that the microwave part was damaged and he would have them reorder. Today is October 7 and is the day we were told that Brian would be here to repair the microwave. I just called their service dept and was told that the part they ordered was damaged and that they had called at 8:48 and left a message. They did not call and there is no message on our phone. The lady I talked with had no idea when the new parts will be in.

So we are more than 6 months into this fiasco with no end in sight. Any thing you can do to help will be much appreciated.

Fred's Appliances Response • Oct 09, 2019

We are very sorry for the issues that have been going on with GE and us. I have sent all the info to our GE rep to get this resolved. We are hope to have this resolved for you by Friday Oct 11Th.

Thank you

Steve

Customer Response • Oct 09, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Sincerely

Fred's Appliances Response • Oct 15, 2019

The first door came in damaged. We needed to reorder from the manufacture. The 2nd reorder door has come in. We have inspected the door this morning and see that it is good to reschedule the customer. The customer is set for the 25th. Thank You Steve

Customer Response • Oct 15, 2019

Revdex.com:I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. However the last time they responded that the issue was going to be resolved it did not happen and we had no communication from them until I opened another complaint. So at this time I remain skeptical and will only be satisfied when they actually accomplish the fix. Sincerely

On 9/12/2019 I have bought a Speed Queen washing machine from Fred’s Appliance in CdA in the amount of $1307.80 because the sales representative (Chris S.) told me that the Speed Queen is the best on the market. Fred’s Appliance delivered the washing machine on 9/14/2019 but unfortunately the technicians didn’t have the necessary skill set to install the machine, I had to call a plumber. It took the plumber 7 minutes to remove the old machine and install the new “Speed Queen” washing machine. On 9/30/2019 the over priced “Speed Queen” stopped working, I have contacted Fred’s Appliance Service Department on 9/30/2019 for an appointment on 10/4/2019 ( they are too busy fixing Speed Queen’s). Needless to say the technician was not able to fix the machine, and did’t have the necessary parts on hand. Fred’s Appliance has to order the parts which will take two to three weeks to arrive.
Once you bought a machine form Fred’s Appliance they don’t want to know about you, they got their money, and you are on your own.

Fred's Appliances Response • Oct 09, 2019

We have contacted Speed Queen and they have 2 day aired the parts to us. The repair is scheduled for Friday the 11th. Regarding the install of the washer. If our delivery staff can't remove the hoses safely from the water values we cannot complete the delivery and install. The last thing we want to do is cause damaged to the customers home or a major water leak. We are very sorry we couldn't complete the job the first time.

Thanks You

Fred's Appliances Response • Oct 09, 2019

We have contacted Speed Queen and they have 2 day aired the parts to us. The repair is scheduled for Friday the 11th. Regarding the install of the washer. If our delivery staff can't remove the hoses safely from the water values we cannot complete the delivery and install. The last thing we want to do is cause damaged to the customers home or a major water leak. We are very sorry we couldn't complete the job the first time.

Thanks You

We purchased numerous appliances from Fred’s Appliance on approximately December 7, 2013 including a gas range, refrigerator, freezer, dishwasher and wall oven. These items were added to the invoice over several store visits. We dealt with Joel T as a salesman during that time.
During that time, we purchased a 5 year “Protection Plan Plus” warranty with the understanding that Fred’s would repair any of our appliances if there were problems. We spent $1,454 for the warranty our appliances. Fred’s told us that we would receive store credit at the end of 5 years if the warranty was not used. We asked Joel what would happen if we used the warranty on only some of the appliances. Joel told us that we would still receive store credit back for a portion of the warranty for the appliances that did not require service.
Over the next 5 years, the appliances operated well. However, we did have an issue with the icemaker in our freezer. Fred’s Appliance came out and replaced the ice maker unit. We did not receive service on any other appliance.
At the end of the 5 years, Fred’s Appliance refused to give me store credit for the warranty on the remaining appliances that did not require service. They said the warranty for our appliances was bundled and that if we used the warranty for one appliance, we could not receive credit for any of the warranty. This was the opposite of how the warranty was sold to us by Joel T. I had previously received a sheet explaining the warranty terms, and it does not mention anything about warranty bundling.
Certainly, if we knew that we would be giving up the entire $1,454 of store credit, we would not have requested service on our freezer. A new ice maker would have cost significantly less to purchase on our own. We feel that we are entitled to store credit for the portions of the warranty that went unused for the gas range, refrigerator, dishwasher, and wall oven.

Fred's Appliances Response • Sep 12, 2019

This is the total of the service calls done. The EW5 was $1454.00. $1075.51 would be the amount of the credit. It would seem there must have been a misunderstanding between Joel and the customer. If the EW5 is used for any reason there is no in store credit.

79.95+6.88 TAX= 86.83 4/18/18
79.95+6.88 TAX= 86.83 4/25/18
188.24+16.19 TAX=204.43 5/8/18

TOTAL=378.49

In store credit will be $1075.51

Thank you

Steve

Customer Response • Sep 25, 2019

Hi,I was out of town last week and could not respond to your email regarding complaint #***. As the consumer, I am very satisfied with the outcome. Fred's Appliance will be giving me store credit for my store warranty as I had requested.Thank you

On May 28th 2019 I called and scheduled appointment for them to come out and do a diagnostic of our fridge because it stopped making ice and it would stop working (it'll start working once we would unplug and plug back in work for few days and then same story). We scheduled appointment for June 7th. Technician showed up and said he needs to order 2 parts (one was for ice making the other was for something else) and when they'll get the parts they'll call us to schedule an appointment. We waited for about 2 weeks no call, so I decided to call them myself on June 25th. The lady answering the phone said that they were still waiting for the parts to come ( later I found out she never made a note of me calling). I believed the lady and we waiting g another 2 weeks. On July 10th I called them AGAIN just to find out that my parts were never ordered. The front desk receptionist said "technicians hand writing wasn't eligible so they could not read which 2 parts they needed to order" I was frustrated and asked to speak to a manager. I spoke with Heidi, who told me that they will order the parts, pay for priority shipping and she schedule appointment for technician to come out fix our fridge on Monday, July 15th. Technician showed up early morning spend 30 min fixing our fridge and left saying he fixed it... later, same day, or fridge started to leak inside and still wasn't making ice. I called them the next day, July 16 in the morning, someone showed up "fixed" the fridge AGAIN and left. This morning July 18th our fridge started to leak again. I called them again explaining the whole story all over the lady said that they were still waiting on the part.What did the guy do then on the 16th? Was he just staring inside our fridge for 30 min? I asked to be transferred to a manager and waa told that they are all busy at the time and when I asked when they will be available was rudely told that she will send them email. Our warranty is about to expire exactlywhat theyre waiting for

Fred's Appliances Response • Jul 22, 2019

We called and had the customer unplug the refrigerator. This reset the control board and now everything is working as designed.

Thank you

Customer Response • Jul 22, 2019

Revdex.com:

After I submitted my complaint, manager Mike called me. We talked on the phone and he said he will come out himself and take a look at the refrigerator. The next day when we woke up we checked refrigerator and it wasn't leaking anymore and made like half the bin of ice over night. I called Mike and told them that it seems to be working fine now and if he still wanted to he can still come out to check. We agreed if I'll start having problems with refrigerator again I'll give him a call.
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Sincerely

In March of 2019 my 8 year old Bosch dishwasher started acting up. I called the service dept in April, the first time for a repair man was May 30. He came declared the dishwasher just fine and left with $178 for the service call. The next day when I went to use the dishwasher it did the same thing it had been doing. I called Fred's. They said they would talk to the service guy and get back to me. They didn't call back. I called back 5 days later and they said it was on the schedule for the 13th of June. I had taken a video of what it was doing and sent it to them. He returned and once again said there was not a problem. He wouldn't even look at the video. The next day the dishwasher did the same thing.I called Fred's once again and told them I wouldn't let him into my house again ( Mr. M) and that they would need to send someone else or refund my money. She was to call me back within that day. I haven't heard back from them. Had a local guy come. He is working with Bosch on the problem. BUT the kicker is that the power cord on that model has a recall on it. Huh. Fred's guy never told me that. Fred's had the model number also and they never told me that. I was instructed by Bosch to NOT use the unit until the power cord was replaced. I want my $178.00 back from Fred's. Nope not going back there.

Fred's Appliances Response • Jul 03, 2019

I want to apologize for the lack of service on our end. We will be calling you today the 3rd of July to refund your service call in full.

Thank you

Steve

Customer Response • Jul 18, 2019

I want to thank you for your assistance in this matter (complaint # ***). The check was received today, July 18.

I now consider the matter closed.

Again thank you, I truly believe without your help it never would have been resolved.

We bought all new appliances from Fred’s Appliances for our house in October of 2015. After three months, the ice maker quit working. A service person came out and said he fixed the problem; it was only temporary. A few months later, the ice maker quit working again. There was another “fix” for the ice maker. It worked for a few months, and then quit working again. We have made several calls to Fred’s Appliance since January of this year regarding this issue. The receptionist always says she will give the message to her manager. So far, no manager has called us back. The ice maker does not work at all. It makes a lot of loud clunking noises that are very annoying. We’re aware the warranty is over but this has been a problem since it was new. We are very frustrated with their service.

Fred's Appliances Response • Apr 22, 2019

We are very sorry to hear about the ice maker issue and us not getting back to you in a timely manor. After reviewing this with our service Manager, the last service call that was completed was 04-28-2017. This call was also done at no charge. Our service manager has reached out to you today 04-22-2019 to help assist you with a repair on the ice maker. The refrigerator is out of warranty by 2 1/2 years but we will do what we can to help you out on the cost of the repair.

thank you

steve

Customer Response • Apr 23, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
The service manager will be coming out today at 5:00pm to look into the problem. They have been out several times before and were never able to fix the problem long term. It would work for a few months. If he can determine today what the problem is and can fix it, we will be satisfied.

Sincerely

Fred's Appliances Response • May 17, 2019

Good morning, we do apologize for the wait on the parts we have order at no charge for you. We do hope to get them next week from the manufacture and get you back up and running. Once we receive them we will contact you for installation.

Thank you

Steve

Customer Response • Jun 05, 2019

Fred's Appliance was at our house on May 29 to repair the ice maker that was not working. It appears to be fixed. We are getting ice cubes and crushed ice so it looks like everything is OK.

Our complaint with Fred's Appliance is complete and we are satisfied. Sincerely

We purchased a Speed Queen washing machine a little over a year ago. It is a lemon. Within two or three months of buying it, it flooded our laundry room, adjacent bathroom, and even spilled into our kitchen, ruining the subfloor. They claim that it is not their responsibility. We asked them to return the machine and give us a different one and they refused. They have since that time been out here at least five times to fix other issues with this same washing Machine. It continues to leak onto our floor periodically and they keep coming out and fixing it. We need them to take back the machine and give us a different one or give us our money back. They say that the five year warranty means that they will come out and fix it as many times as they need to for five years. But I cannot have a washing machine that leaks and then I have to wait for at least two weeks to get them to come out and look at it and then another week or two for them to order parts and then come out and fix it. It never fixes the leak. We bought their most expensive machine the very top of the line and it is a lemon. We believe that not only should they replace the machine or give us our money back, they should also replace our subfloor and laminate flooring. They claim that Alliance, who makes the Speed Queen machine calls the shots and that they refuse to replace our machine or give our money back or fix our floor. The manager at Fred’s appliance has refused to call us back several times and keeps making his employees tell us what his policies are. His employees do not agree, or at least that’s what they tell us. They seem to feel that they should have replaced our machine a long time ago. When I called and they pull up our records, they are usually shocked at how many times they have been out here to fix this machine.

Fred's Appliances Response • Mar 26, 2019

I have been in contact with ***. Our distributor and Speed Queen are going to refund Fred's Appliance for the product. We will be giving *** an in store credit for the total purchase price of the washer. Please let me know if there are any questions.

Thank you

Steve

We paid for a 3 year warranty with our washing machine that we purchased under 1 year prior. The company has had our washing machine for a month and a half and it has not been repaired or returned to us. Our calls are not returned, and when we go in person we are given vague responses "the part is on the way" no timelines, no definitive answers. At this point they are breaching the contract/warranty that we paid for.

Fred's Appliances Response • Mar 04, 2019

Unfortunately, the manufacture cannot give us a good date when we will receive the parts. So, at this time we will be giving you a full refund on the washer that is under repair. We are very sorry for the issue and the long wait.

Thank You

We bought a GE Profile FS Self Clean Range from Fred's Appliance. We have had this range for less than 3 weeks and used it probably 3 -4 times during that time. On January 17 our new range had a error code of F-200 and was beeping. I called the store to find out what the code was so I could figure out what to do to stop the beeping. All I got was some snotty women who would not call a tech to ask what the code meant so I would know what to do to stop it properly without damaging the range and she would not call a tech or even the manager so we could get answers. This was at 4pm and the manager was still there so we could get our questions answered. She would not have a tech out tell January 28th to fix it. (She did not care that it was beeping with a code. And she had no answers on how to stop it and did not care.) This was unacceptable to us as this would leave us for almost 2 weeks without a range to cook on. We called the store and found out the tech. managers name but of course by then he had left for the day. We went to the store to find out answers and asked for a manager and we were told he had left for the day. The salesman kept stalling and putting us off and after most of the sales people left for the night we were told the manager had just left. (he was there when we walked in the door but did not want to talk with us) We finally got the tech managers phone number and left a message because he was gone for the day also. The Tech manager called the next day and promised we would have a tech out Monday morning on January 21 and was promised this problem would be taken care of. Buy this time all we wanted was our money back because we had been lied to by the store manager, their service dept and we were feed up. We were told they did not want a used appliance back because they had nothing to do with used appliances. This range has big problems..it gets so hot to the touch on any metal part that it burns you. The clock has quit working and it cooks so hot that it burns any food cooked in it. Its going to start a fire. Well the service gal called today and canceled our appointment and rescheduled our appointment until Wed. January 23. We are tired of their games and promises and want our money back sense they can not keep their word and have lied right to our face over and over.. They are not in good faith even trying to work with us. Is it to much to just want our money back?

Fred's Appliances Response • Jan 22, 2019

We are very sorry for the factory defect with the GE range. The Range is being picked up today Jan. 22nd. Once we have the range on the truck we will be putting the credit back on to the customers card.

Thank You,

Steve E

Customer Response • Jan 22, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Sincerely

We tried 3 times to get a dishwasher delivered and installed. At the fourth attempt, I gave up. They are heavy on the sales pitch, and losers with delivering the product. One excuse after another, not professional or customer service oriented. Shop elsewhere!

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Address: 2525 N Monroe St, Spokane, Washington, United States, 99205-3352

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