Fred's Appliances

I baught a $1500 refrigerator at Fred's appliance's in CDA and the salesman suggested using there delivery warehouse , so we did. Salesman said come the day of delivery, the warehouse will call you with a Time for delivery. Well no call came so me the customer paying $90 for delivery had to call and ask for a time. The guy on the phone at the warehouse said they will call you, they are scheduled between 2-4 . 3 came and we emptied our refrigerator and freezer and moved it out of the way down a flight of stairs to the driveway so we were prepared and they could take the old one like the salesman said. Come 4 driver calls and says we have 1 stop by you then will be to u. 5:40 pm comes and I call again we are 10 minutes out. 30 minutes comes and goes and I call again. Driver says we are stuck in your driveway and that we were being rescheduled. I said BS I am headed down my driveway yo see. He hangs the phone up on me, so I drive down my driveway and the main road which only has me and 1 other home . No vehicle in the ditch and I stopped at my neighbor's and he said no one's has came down the road in 2 hours. So I call Spokane office and the guy says sounds to me like a couple employees who wanna go home for the day. , So then I call CDA Fred's and the gals says they just called and they wanted to reschedule and talk with Chris. This company hires liars that homeowners are supposed to trust on there property. Wow. Rip off! Beware. I called back and told the gal in CDA I want my product first thing in the morning she says no sorry they are loaded for the next day already. Better off shopping at *** or ***.

we bought a dishwasher from Fred with a five year warranty. It is been just over four years now and the dishwasher has completely quit working. We have had four different repair attempts in the last two months and the last one ended up with a small flood in our house. Now Fred's is telling me that I need to get a hold of the manufacture to get the issue resolved . I called the manufacturer and they told me that the warranty was bought at the time of the purchase of the dishwasher and that this would need to be serviced through Fred's, not them. I've called Fred's a couple times since and actually went into their store and still cannot get anyone in the repair department to give me a call back again. I am now out of dishwasher for over two months. Terrible communication and not getting anywhere. Obviously they cannot fix it and it needs to be replaced but they keep avoiding the situation now. I just want to dishwasher if that works.

I had problems with a fairly new Miele dishwasher which wasn't draining properly. I had the service people at Fred's appliance come out and look at the dishwasher. They were clear that they would charge a service call fee and an additional amount if they had to fix the problem. They came out and cleaned the filter in the dishwasher, which I had already done. They then charged me for the additional charge. However, the problem was not fixed and I had to call out a plumber for the amount of $300. I have talked with people at Fred's and have left messages at least 3 times with no response. They have now sent my bill to collection without ever getting back to me. My husband and I have done a lot of business with them over the years and generally have been happy with them. Without ever having talked with me I feel this bill is unfair.

Freds appliance salesman (David), was provided copy of invoice for three appliance purchased from competitor (home depot) & returned. He stated he could match or beat the competitor price (Freds Policy). He could not, however, provide the same brand appliances, but offered a similar package for a total cost (to me) of about $100, more. I agreed. AFTER deliver, then installation by Freds Vendor, I was told there was an Additional charge of $290, for the delivery that was on me! I pointed out (to the vendor) that this was not our agreement. I later complained to Freds Salesman, who argued about it. My cost on the package is $400 more than had I bought from the competitor. Freds (after promising to have the manager contact me) refuses to make any adjustment.

On Oct. 30, 2017 I purchased a $544 Bosch dishwasher from Fred’s Appliance on Monroe. Fred’s quoted the installation would be $150 plus a $15 haul away fee making the total $165. They provided their contracted plumber. *** of Liberty Lake, WA. did the install the morning of Oct. 31, 2017 for $350. As a single, female senior citizen I knew I had been duped. J&J charged $165 for installation, $15 for haul away, $70 for a replacement shut off valve (the original one leaked when turned), $50 to extend the waterline and $50 to extend the drain line. The new dishwasher was installed in the same place as the old.
A different repairman whom I’ve known for several years arrived just after *** left, my check in hand. He looked at the bill and talked to Zach at Fred’s who acted quite shocked, swore the install should have been the $165, would inform the sales manager Steve and I would hear that same day from ***. I finally called *** before closing and spoke with the most belligerent woman named Dena who automatically claimed they’d increased their prices and Fred’s knew that. The conversation deteriorated ending with the promise the owner would call the next afternoon, Nov.1, 2017. Reviewing my check carbon I realized I wrote the check to *** Plumbing so I stopped payment on the check that same evening. Speaking with my *** bank manager I was legally within my rights, and if that check came in altered, there would be legal issues with J&J Plumbing. I left a message on the company phone about the stop payment. The check did not clear. After two additional non-answered calls to *** on Thursday, Nov. 2, 2017 the owner finally called at the end of the day. He laughed and dickered and I argued with the end result of issuing a new check for $60 less.
I was caught between a poor comedy act with the two businesses pointing fingers and blaming each other. Fred’s took no responsibility and Steve did nothing but tell me to call *** directly. He made no to offer to intercede on my behalf. This is an excellent example of non-transparent business practices. Fred’s did not gain a customer for the six kitchen appliances I need to buy, and *** Plumbing will never be in my home again.

I purchased two appliances yesterday from Fred's appliance in Spokane. I had been working with a salesman for a week finding the right appliance. Today I received a call telling me that the purchase price of the appliance I had already paid for and ordered was $780 rather than $499. They said that $499 was their cost. They messed up. They refused to honor my purchase and offered to refund my money. When I talked to the manager and explained that she should honor the purchase, because I, as a business owner, would do that, she yelled at me, basically called me a liar and hung up on me! BTW, the same appliance is sold at *** for $539. Bait and switch. Fred's Appliance has lost my business and I will tell everyone I know not to purchase from them.

We bought a washer/dryer unit from Freds Appliance in Missoula, MT in April. We hooked it up in May and every time we try to dry a load of clothes the machine stops, beeps, and says the filter is dirty. We have replaced the filter three times and it still says clean the filter. It took me a month of calling them before they finally came out and looked the dryer in June, where the guy proceeded to tell me he really didn't know what was wrong but had a hunch. Needless to say the hunch didn't work, as of September my dryer still will only dry two loads a week before it tells me the filter is dirty. I have left messages with three service managers who still have yet to call me back. They are avoiding my phone calls, and are refusing to fix the solution. I want a new dryer as the one I had purchased is no doubt faulty.

Purchased a *** refrigerator in December 2015. Had issues with ice maker since January 2016. Salesman came out 3 times after talking to his technician on what the issue might be. Made a claim to *** and they sent out a technician from ***. He told me I needed to unplug for 24 hours and then it would be fine. It wasn't. Called Fred's to get some assistance. Their tech was sent out multiple times but *** would only let them fix it one time. Issue still not fixed and now *** is telling me they won't do anything about it. Called Freds to ask how this was going to be taken care of since same issue since I bought it. Told I could purchase a new fridge or pay to have it fixed. *** Appliance won't look at *** products under warranty because they haven't gotten paid by ***. This is the same issue since I bought it and have been told by another salesman at Fred's that this is an issue with ***. So if they sell ***, then they need to stand behind what they sell if they know there are issues and don't pass that on to consumers. I was NEVER told that there was an issue with the ice maker on this model. I now have water leaking inside my fridge and just threw away over $400 in medications because it was ruined by sitting in the door and getting water logged.

We purchased a refrigerator in August 2017 and had it delivered to our home. We signed off that the refrigerator had been delivered. After two weeks we found a leak in our basement. The hose that the delivery men connected was leaking - they used an old hose (9yrs old) to connect the ice maker. Once we found the leak we got some one to clean it up the water (total bill $2500) and filed a claim with fred's. They said that there is nothing they can do since we signed the delivery sheet. To me this does not make any sense.