Freedom Automotive Harrisburg

Good Afternoon! Freedom Toyota of Harrisburg has received a complaint about a 2012 [redacted]. This was in our service Department back in November 2016 and the customer had no returned until May 2017. Our top service technician worked on this vehicle. He drove 2012 [redacted] fro several days and could...

not replicate the problem the customer was having. Freedom Toyota of Harrisburg hooked up one of our portable machines while driving it and no codes came up to identify the program. Based on the information the customer gave us, the diagnosis seems to be identified as a coil problem. The estimate was given to the customer, and the work was declined. There is no warranty on this vehicle due to yr and mileage. Freedom Toyota of Harrisburg has offered to do the work at a customer pay option, as there is no warranty. Freedom Toyota of Harrisburg can offer a trade value for the customer, or the customer has every right to receive a second opinion at any [redacted] facility.Freedom Toyota of Harrisburg prides ourselves on helping customers and giving them the best service. With not being able to replicate the problem, we can only offer our best diagnosis. If the work does not get approved, we are unable to go any further. Freedom Toyota of Harrisburg has spent several hours trying to diagnosis this issue at no cost to the customer.

Freedom Toyota of [redacted] has received a compliant. We read all of the complaint, but we find it hard to give merit to a vehicle that was purchased over 2 years ago, with less mileage to really identify when the issue began at this point. We will be more than willing to have our used car manager...

give him a value to trade for a new vehicle as a down payment. We do have to take into consideration the balance that he owes to the bank. please let me know when you are avail and we can see how we can help get into a different car as your vehicle will need to be traded.
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: Why would freedom [redacted] then not file the insurance claim with there insurance. My insurance company said they would cover the damages but only after they received a rejection of the claim from there insurance. That's all they wanted and Freedom [redacted] refused. My insurance company already went over this with them and they still refused. There was no reason for them not to carry out this step because it would have cost them nothing. If they contacted my insurance company like they claimed, why would they not call me and inform me of this or even return my emails. This could have been avoided if they would have done one simple step or even informed me of what they were doing instead they choose to do nothing. I never said they were responsible for the accident or cost of repairs, all I said was they did not do what they said they were going to do as in help me with the steps with the insurance process and help me as much as they could. To this day I have heard nothing from them. All I want is to be treated fairly, If we could come to a compromise I would accept that. The reps from Freedom [redacted] know what was said and I just want them to honor there word.
Regards,
[redacted]

Review: I went to Freedom in July, 2012 to buy a 2012 Sienna AWD, LTD. Freedom did not have one at their dealership in Harrisburg, but told me the owner's wife from [redacted] was driving a demo 2012 sienna LTD, AWD. They would bring it to Harrisburg & I could test drive it once it arrived. When my husband & I went to drive the car, it did not have the car sticker attached bc it was a demo & had already been driven for 4141 miles. We test drove the car (July 19, 2012), then bought it. ( keep in mind, we were told we were buying an AWD, LTD Sienna. There is no way to know in July that it is AWD bc the weather conditions do not call for AWD in July. With the first small snowfall in December, 2012, I was unable to get up the hill by my home. I thought that was odd, but there was ice involved with this storm, so I just figured that was the issue. Next small snowfall, we not only couldn't get up a hill near our home, but we slid backwards & then sideways, almost having an accident with our 3 kids in the car! At this point, I got the manual out thinking I may have to manually put the car in AWD. I couldn't find any information on this, so I once again thought the ice with the snow caused the AWD car I purchased to slide down the hill. With the third small snowfall (February 19, 2013), I was unable to get up my flat driveway with the Sienna. I contacted my sales person from Freedom, [redacted], to ask him why the 2012 AWD Sienna I just bought was so much worse in the snow than the 2005 Sienna AWD I traded in. He told me the car should be in AWD all the time & that he wasn't sure was the car was sliding everywhere in the snow. It shouldn't have been bc it was AWD. He told me to pull my information & look at the sticker from the car (keep in mind this was NOT on the car when we test drove the car. It was given to us at the purchase of the car in a folder with a lot of additional information. Nothing was gone over from the car sticker at time of purchase.) Well, the Sienna turned out to be FWD! I was assured I purchased an AWD Sienna. I told [redacted] that I wanted an AWD Sienna LTD. I told him I buy Toyota bc they are the only brand that has an AWD mini van. I told them I had to have AWD to get to my home bc of the hills around my home. They sold me a FWD car, while assuring me it was AWD! When I contacted them about this mistake, they did not offer to fix the mistake, but found me a 2013 Toyota Sienna AWD van for $13,000 more than the car I bought from them in July. (AWD costs approx $1800 to $2000 more than a car with FWD). I had [redacted] quote the exact same 2013 Sienna that Freedom quoted & they came in $3985 less than Freedom. I felt like Freedom was trying to take advantage of me for a second time! I really question Freedom's integrity as a dealership. They told me I was purchasing an AWD van, when it was FWD (bait & switch?) & then tried to make another $3985 on the sale of the 2013 van chosen to "fix" the Bait & switch Sienna from July. This situation ended up costing my family an additional $10,000 to get the AWD van I wanted in July, 2012.. Freedom Toyota is NOT a trust-worthy dealership & does not try to fix a problem they created. They also tried to make additional money on the van they sold to a customer whom they told purchased an AWD van. Their behavior in this situation is despicable & should end in some type of punishment! How many other freedom customers have been lied to & taken advantage of?Desired Settlement: I'd like Freedom to admit they sold me a car that wasn't what they said it was & to pay the additional $10,000 it ended up costing my family to get the car they told me they sold me in July, 2012. (It would have costly family an additional $14,000, if I purchased the car from Freedom!)

Business

Response:

Freedom Toyota Harrisburg has received a complaint from [redacted]. Freedom Toyota has read the complaint and has come to these findings; After talking to all parties at our dealership. [redacted] contact our dealership via our internet first. Our internet Associate [redacted] dealt with [redacted]. Her request was for a FWD Sienna from the very beginning. [redacted] had [redacted] build the Sienna as a FWD and send the pricing/build back to her. That is why Freedom Toyota of Harrisburg brought the owner's wife vehicle from other location, it was what she was asking for by build. We agree that the vehicle was in demo service when the vehicle was purchased. The vehicle had 4141 miles on the vehicle when purchased. As [redacted] stated she did in fact test drive the vehicle, which means would indicate that she saw the features on the vehicle. I pulled the packet from the purchase, On Certificate of Origin that was signed by [redacted], it states it is a FWD vehicle. On the document that states the agreed upon numbers and payment, it states the vehicle is FWD. I understand that the customers paid a large amount of money, but [redacted] paid under invoice for the vehicle which a fair price for a vehicle that was not titled before.

As far as our practices at the dealership, We allowed, as all of our customers, the opportunity to test drive the vehicle, look it over, look at all the documents before signing, neg. the price, and opt any additional products. We gave all these rights to [redacted]. I do not feel that we have any poor or bad practices here at Freedom Toyota of Harrisburg. When [redacted] returned here at Freedom Toyota to trade out of the vehicle into an AWD, our Sales Managers and Owner did all we could to help [redacted], but sometimes there is a price difference, not s bad practice.

Review: The Sales Consultant sold me a car for my son that only had one set of keys. This information was not disclosed during the transaction and after the check was signed. I called the dealership back since my son said they did not give him a second set of keys. **. [redacted] stated that he will get in touch with the previous owner and if he can not secure the keys, the dealership will contact the dealership of the make of the car and will order another set of keys. He also stated to give him until the end of the week. I called him at the end if the week and he stated that the previous owner would not return his call. At that time I requested that he order the second set of keys. He responded by saying that he has been trying to get in touch with the owner and if he can't then he would have to go from there. My response was go from there, you told me that you all would order the keys and they would pay. At that time I asked to talk to the Manager. **. [redacted] stated that he was not there. I requested that he get in touch with me at the soonest. The Manager called next day but was no help at all. They are going back on there word about ordering the keys. I paid cash money and the check has already cleared. I believe that is why **. [redacted] asked me to wait until the end of the week.Desired Settlement: I would like either a second set of keys or the car given back. The dealership did not disclose that it was only one set of keys or else the car would still be sitting in their lot.

Business

Response:

Freedom Automotive of Harrisburg has received a complaint from **. [redacted]. Freedom sells new and used vehicles at this lot. New Toyota, Chrysler, Jeep, Dodge, Ram, Scion are guaranteed 2 keys from the manufacturer, but as for used vehicles that is completely different. Toyota Certified programs requires us to sell the used vehicle with 2 keys. So, if 2 keys are not traded under the certified program another key has to billed to the unit as an additional cost. Used cars on our lot that are not new or certified, our policy at the dealership is one guaranteed and if a customer supplies a second key, it will be given to the next owner. We do not make another key for the used vehicles, we supply to the customer what was given to us at time of trade. The Salesperson had gone an extra mile by trying to call the previous owner, unfortunately they have not been back in contact with our dealership, therefore, we are only able to guarantee the one key.

Review: I purchased a "ding, dent and scratch" warranty on my vehicle and was told that any scratches, dings or dents would be removed. I took my vehicle in for a car detail and had just acquired a dent on my passenger door. The dent left paint, a scratch and a dent. The dealership told me that the only thing they were able to fix was the dent, because the paint couldn't be buffed out and the scratch was too deep. My car was supposed to have been given a full detail at this time, which included a full interior stain removal and cleaning, exterior buffing, and an environmental protection coating to the exterior and stain resister on the interior. The car was not buffed or washed before the clear coat was applied to the exterior because there was still bird feces on the hood. Furthermore, the interior was not cleaned. A stain protectant was applied to the interior improperly and has left white marks on my black cloth seats. The service department also left a dark stain on my driver's seat. The interior window guard was damaged as well. It was originally black, but now has white spots from the chemicals they used to damage my interior.Desired Settlement: I would like the dealership to replace the seat and the window guard that they've damaged. I would like for them to remove the scratch, paint and dent on my passenger door as promised with the warranty I purchased.

Business

Response:

Freedom Toyota of Harrisburg has received a complaint from [redacted]. Freedom tries to make every customer happy during the sale and through servicing after the sale. With [redacted], Freedom had applied the environmental protection. The environmental protection interior and exterior does not cover any pre-exiting paint and interior damages. The vehicle was a used vehicle and still the environmental plan was applied to after the sale, as purchased . The vehicle at time of purchase had over 80K miles on the vehicle. Freedom Toyota of Harrisburg did try at time of service to get the pre-existing stain on the seat out, but Freedom can not warranty it due to the stain was there at time of purchase. Freedom would like to offer to re clean the vehicle and have the environmental protection re applied if that would show a "goodwill" offer to satisfy the customer in this situation.

Review: I purchased a vehicle in 2011 from freedom [redacted] in [redacted], Pa and at first the vehicle was in my name but not to long after I lost my job so it was then transferred into my mothers. While it was in my name I had the extended warranty with the vehicle and once it was switched over we were both under the impression that all the warranty information was staying the same and the only thing changing was the name. That same weekend I went out of town to visit a few friends and no too long after I noticed a noise that I never noticed before . Since it was purchased not too long prior I called up the salesman ([redacted]) and stopped back by when I made it back into town (which can be verified on camera) . The salesman basically told me there was nothing that could be done so I talked to the employee ([redacted]) who filled out the paperwork and all of a sudden there was no extended warranty. He said that my mom denied the warranty which in truth he never brought that up when we were filling out the new paperwork b/c in reality who would decline a warranty on a $17,000 car? I vowed not to deal with them ever again for shady business practices and I decided to explore my options and try out cheaper mechanics to resolve the problem. I found out that the rear differential was bad and it would cost well over $1,000 to fix and with me being in college there was no way I could afford that as well as payments on the car. Ever since then Ive been driving with a bad rear differential not knowing when the tires can lock up and disable my car. But get this there should have been a 3,000 mile warranty that came with the vehicle and I brought this issue to their attention as well as various others well before I even put 300 miles on the car. Im just wondering why they were dancing around the issue instead of helping me resolve it. They knew that this was my first car and I feel I was taken advantage of to the fullest extent. I also believe that there were underlying problems with the car that we were unaware of and its unfortunate that there are dealerships who rip off consumers the way they do. This happens all the time and dealerships continuously get away with dishonesty and its unfair to the customers.

[redacted]Also the original salesman [redacted] called up my mom months after asking me to stop by a new dealership he was working for and he could 'get me out of that car' and he apparently quit because they were 'shady'…Go figure

Also for the next page Im not 100% sure of the exact dates I stopped in and brought this to their attention but Im 100% sure it was within the that 3 month 3.000 period.Desired Settlement: All I want is the vehicle repaired (rear axle) since there was a 3,000 mile warranty on the vehicle at the point of sale and within that time frame I brought this issue to their attention

Business

Response:

Freedom [redacted] of [redacted] has received the compliant [redacted]. After further investigation with the staff, We have no customer in our system. The registered owner needs to please contact us so that we can have permission to discuss this compliant. If the owner/customer could please email me or contact me, we can look into this a lot further.

Review: We were at the Toyota garage on Oct. 3, 2013 and decided to buy a Camry XLE they did not have an XLE to look at the day we were in the Sales person [redacted] worked with us and said he would do a search for a 2013 new Camry XLE in silver with leather interior. He said he found one that was 70 miles away. We were instructed to put $500.00 for a good faith deposit and they would hold it until the sale went through. We stated that the car was with 0 financing and that would probably just want it back. He said no problem. He did not blame us for that decision. On Monday, October 7th they called and said the new car he found was in fact had 4,000 miles on it. We were dealing on a new car. So he said he would check and try to find another one. He called back and said that he found one 150 miles away my husband said I do not want my new car drove 150 miles before I get it. So [redacted] looked and found one 30 miles away and for the problems it would be a 2014 for the same deal. My husband said okay. So we were waiting to hear I think they called on October 10th to state that in fact the car came in but now there was a recall on the car for the windshield pump that they were not permitted to release the car until the pump was replaced. That we would maybe be able to get the car and complete the sale around the 16th or 17th. My husband drove up to the dealership just to even see the car on the 12th and [redacted] the salesman said that if we did not want to wait he understood and apoligized several times. My husband drove me up 2 different times so I could just see the car and both times we were unable to locate it after we drove around the parking lot. We had requested to get side mouldings on October 3rd to help against doors hiting and making a mark, [redacted] inccorporated this into the monthly payment. The next day on Oct. 4th I checked my banking and they had withdrawn our $500.00 from our account. My husband and I had some personal issues come up over the weekend of the 12th and did decide that perhaps it was not the best time for us to make this purchase. So I called the Toyota garage to speak with [redacted] on the 14th and he was not at work yet so I called as soon as I thought he would be at work at 9:08 AM and told him the same thing so they could put the car out for sale. I asked him about the $500.00 and said to have my husband come by so they could put it back on our bank card.Desired Settlement: My husband drove up to the Toyota garage and spoke with [redacted] on the 15th aprox. at 3:30 PM and she said we could only give back $200.00 of the $500.00 because of the door guards they installed. We said that it was inccorporated into our monthly payment. She said they were sorry and they were keeping $300.00. My husband told [redacted] that if in fact they were charging us for the door guards he would like the door gurads to take home. She said I will call you tomorrow about this at 3:30. The call never came. So I called and spoke with [redacted] at ###-###-#### to get a case number which is [redacted] on Oct. 16th at 4:50. [redacted] was very nice at taking the information and said it should be processed to the dealership rather fast. [redacted] the Pre-Owned Sales Manager called our home on Oct. 17th and left his cell number of ###-###-#### and for us to call back. I did and his mailbox was full and I could not leave a message. When I arrived home after work there was a message from [redacted] that I should please try to call [redacted] again and if I had any problems getting through to call her back. I called [redacted] on the cell number again and he explained that in fact it was for the technician to be reimbursed and the guards. We told him that it was given as a good faith downpayment not for purchase of the door guards. [redacted] and [redacted] both stated that they in fact will charge the next customer for the guards. [redacted] and I eneded the conversation with that if the car sales he will give us the balance of money but the door guards take away from the appearance of the car and would not be as desireable. My question is how will I ever know if they sell the car? If I hear from them I will contact you and let you know. Just mostly wanted to file a complaint. It is the 18th and I have never seen this car. Thanks for your time.

Business

Response:

Freedom Toyota received a complaint from [redacted]. [redacted]. After looking to the situation, I have this to report on behalf of Freedom Toyota of [redacted]. The [redacted]'s came into purchase a new vehicle and put $500 deposit down to have the delivery go and obtain the car from another Toyota dealer. After the car was on our lot, the customer's requested the side molding to be put onto the vehicle. The side molding was added which has a cost to us to do as a service. With that all being said, after the vehicle is sold and it accepted to take the additional charge on side molding, Freedom has already expressed that a refund would be issued back to **. and [redacted]. [redacted].

Review: We purchased a 2009 [redacted] in June 2013 and opted to purchase the extended warranty. There was body damage at the time of purchase on the rear bumpers that we were told would be repaired when they had time in the shop. We were never notified to take it in and since it was minimal damage, we left it go until we took it in for inspection. Over the course of the past year, we only drove the car 5,677 miles. We took it to Freedom [redacted] on May 23, 2014 for an oil change and inspection. We were told we needed new tires and brakes. They also finally repaired the scrapes to the rear bumper after nearly a year and several phone calls trying to get it set up. We paid $626.13 for the tires, brakes, and inspection. After driving the car only a few miles over the course of the next few days, warning lights came on for the cooling system while driving my daughter home from preschool only a mile away from our home. I had to pull over and have my husband come pick us up. He looked at it and it was completely out of radiator fluid. We dropped it off at Freedom last night and they looked at it today and said we need a new radiator and that it would cost a minimum of $750 to repair. They also stated that the extended warranty that we purchased from them does not cover this repair, even though they sold it to us with a promise that it would cover pretty much everything imaginable. There is absolutely no way that this is a coincidence. We are sure that it was damaged during the oil change and inspection. We are taking it to another mechanic on Monday for a second opinion. We have already spoken to several other shops, and they all agree. If the coolant was that low at inspection, why did they pass it???Desired Settlement: We want all costs related to the parts and repair of this issue to be paid by Freedom [redacted]. They are responsible for the damages and need to repair them for us free of charge.

Business

Response:

Freedom [redacted] of Harrisburg has received this compliant for [redacted]. Our service manager and **. [redacted] spoke on Friday, June 6th in regards to this issue. [redacted] asked how to make this right and they ([redacted] and [redacted]) came to the agreement that he was going to receive a 15% discount and a loaner car at no cost for three days.

Review: I purchase this vehicle late Sept-Early Oct 2011 for my son. At first it was in his name but he lost his job so then I got it into my name afterwards but he was still going to make the payments on it. While it was in his name he had the extended warranty so while filling out paperwork we were under the impression that the only thing changing was the name (Only to find out later the employee said I rejected the extended warranty when who in all honesty would do that??) Not too long after he started to notice a noise coming from the back. He took the car into Freedom Toyota on Nov 12 2011 (within the limited warranty period) for the noise and they said it was coming from the tire area. He had other car people tell him that it was something else so he decided against the work freedom was suggesting. On March 27, 2012 we found a good mechanic working from [redacted] in [redacted] who diagnosed the noise coming from the rear axle. He told us it was going to cost roughly $2000 for parts and labor for the work on the rear differential. My son couldn't afford that for the repairs being in school so he just had the mechanic replace the fluid in the rear differential. All I'm wondering is why this issue wasn't properly diagnosed at Freedom the first time my son took the car in instead they tried to blame something else instead of finding the real problem. The warranty notes the drive axle as being one of the covered parts under the dealer limited but they failed to acknowledge it. My sons been driving this car for nearly 2 years now not knowing when the wheels can lock up and disable his vehicle. If they would have fixed the problem in the beginning I would have got my money's worth not an $18,000 piece of junk. (I have paperwork including invoices from the above dates as well as warranty info)Desired Settlement: Since he's been driving the car like this it wouldn't surprise me if the car was no longer good. I would like for him to pick out a replacement vehicle or for the very least Freedom to repair the car as outlined in the warranty.

Business

Response:

Freedom Toyota of [redacted] has received a compliant. We read all of the complaint, but we find it hard to give merit to a vehicle that was purchased over 2 years ago, with less mileage to really identify when the issue began at this point. We will be more than willing to have our used car manager give him a value to trade for a new vehicle as a down payment. We do have to take into consideration the balance that he owes to the bank. please let me know when you are avail and we can see how we can help get into a different car as your vehicle will need to be traded.

Review: On 9/5/13, I took my 04 Tacoma to Freedom to have diagnostic done on my check engine light, I REQUESTED that they do the smoke test, compressing the emissions system to see where the leak was coming from, there were two codes on, 41 and 42, one was for the purge valve one was for a small leak. The purge valve code was being given due to the leak and I needed Freedom to find the leak. I received a phone call about noon time on the 5th, advising me that I needed a purge valve for $185.00, the diagnostic was $89.99, and they also advised to do an induction service for $130.00, because according to Freedom, without the induction service being done, they could not guarantee that the check engine light would go out and stay out. They kept my truck overnight on the 5th because they had to order the part, and were going to fix it the next day. Friday 9/6/13, they called and said my truck was fixed and ready for pickup. I picked my truck up that afternoon. On Sunday 9/8/13, less than 48 hours of having my truck "fixed" my check engine light was back on.....I took my truck to my mechanic, who popped my hood to see what Freedom had done....we saw the new purge valve and noticed that after Freedom had changed the purge valve, they NEVER re-connected the electrical wire connectors back to the purge valve, so my mechanic went ahead and re-connected them, thinking that was the only problem....however when he re-connected the wires he also noticed that the hose that runs from the purge valve to the throttle body was out of the harness clamps, when he went to clip them back in he noticed a large hole in the hose near the throttle body and discovered where the leak was coming from and why/where the check engine light was on; he cut off the tip of the hose and noticed another pin hole leak in the middle of the hose, he wrapped that with electrical tape, until we get another hose, he then reset the check engine light and cleared the codes, my mechanic fixed what Freedom was supposed to have fixed, if they would have done the diagnostic WITH the smoke test that I REQUESTED, they would have certainly found the leak and fixed the proper item. Instead Freedom plugged in the computer to read the code, saw the purge valve code and replaced that part, without doing anymore diagnostic work. My mechanic and I also looked for some cleaned up nuts/bolts to see where or how they did the induction service which was to clean the pistons and throttle body, and we saw no clean spots anywhere on the truck where they could have possibly done that service. Freedom replaced a purge valve on my truck for $185.00 that I did not need, they did not replace the hose with holes in it because they did not do the correct diagnostic that I REQUESTED and charged me $89.00 for that, so I still have a hose with holes in it, and they also charged me $130.00 for an induction service that was not performed. My total bill that I paid on 9/6/13 was $399.00, I paid for services that were NOT needed (the purge valve) and I paid for services that were NOT performed. (Diagnostic with compression testing). I called Freedom immediately Monday (9/9/13) morning and spoke with the service manager about the work that was not performed and about the replacement of a part that I didn't need, he begged me to bring the truck back in so that he and his service foreman could go over the truck and remedy any errors. On Wednesday 9/11/13, I dropped my truck off yet again at Freedom for them to remedy the errors, and they did not do that. I advised them that I would need a driver to pick me up at the end of the day from work, they never told the driver he had to pick me up, I ended up waiting an additional 40 minutes for a driver; they did admit to NOT doing the diagnostic that I requested, when I asked them WHY, they had no response, and agreed to refund me the $89.99 for the diagnostic fee, I also requested that they put the old purge valve back on and remove the new part, he advised that they no longer had that part, I said, ok, then I want refunded for the purge valve of $185.00, he said, "sorry, that's not going to happen." When I questioned him about the induction service he just insisted that they had done that, I don't believe that they did my mechanic and I did not find any evidence that the service had been performed. I asked if they had replaced the hose that was bad and he said no...It’s fixed, I said yes, but Freedom didn't fix it, my mechanic did, and it still needs a hose that Freedom would have found if they would have done the diagnostic. He said well we didn't fix it, so you can head over to the cashier to get your refund of 89.99 back. That was it, they didn't remedy any of the problems.Desired Settlement: I would like Freedom, to admit to their mistakes and take responsibility for them, when customers trust a dealership to handle their problems, and fix their vehicles and do the work that is requested, and they don't do that, there's a problem. I would like a refund of the purge valve which was $185.00, a part that I did NOT need, and the induction service of $`130.00 that also was not performed. Freedom, needs to understand that taking advantage of their customers, who put their trust in them, will not be tolerated. Especially when they admit to partial fault.

Consumer

Response:

---------- Forwarded message ----------

From: [redacted], [redacted] <[redacted]>

Date: Tue, Sep 17, 2013 at 8:01 AM

Subject: Complaint ID [redacted] Vital Documents

To: "[email protected]" <[email protected]>

Attached are the service records/paperwork relating to this complaint from Freedom Toyota. I do not know the specific mechanic’s name who worked on my truck at Freedom Toyota on the first visit which was 9/6/13, but on the second visit 9/11/13, [redacted], service manager, who went over my truck with a service foreman. All the service was performed at Freedom Toyota of Harrisburg, 6060 Allentown Blvd., Harrisburg, PA 17112. (###-###-####) My mechanic who checked out my truck AFTER Freedom, is [redacted], [redacted] PA [redacted] (###-###-####) Business and (###-###-####) Cell.My husband was also with my mechanic when these errors were found….[redacted] (###-###-####).

[redacted] | [redacted]

[redacted]Phone: ###-###-#### | Fax: ###-###-####

--

[redacted] | Trade Practices Consultant

Tel: ###-###-####

Fax: ###-###-####

Email: [redacted]

www.easternpa.Revdex.com.org | Start With Trust®

Revdex.com® serving Metropolitan Washington DC and Eastern Pennsylvania1337 North Front Street

Harrisburg, PA 17102

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Business

Response:

Freedom Toyota of Harrisburg received a complaint for [redacted]. It was a service complaint about our service department. After reviewing everything this is our findings. Freedom Toyota did service **. [redacted]s vehicle as indicated and another provider did connect a part, but the part that was installed by Freedom Toyota of Harrisburg was needing to be replaced. **. [redacted], Service Manager for Freedom Toyota of Harrisburg, did contact the customer during this issue and gave her a refund for the labor that was billed to her. Freedom Toyota of Harrisburg apologizes for the error of the connection, I hope that the refund of the labor is a satisfactory to **. [redacted] as the part was needed for her vehicle and that is all that is now being paid.