Freedom Mortgage Corporation

Mr. [redacted], upon receipt of your complaint I reviewed the account. You had an escrow shortage due to a recent analysis of your account. You had paid the shortage but it had not been applied correctly which caused the payment you had sent in for May to not post and be applied to suspense. We...

corrected the misapplication and applied your payment. There was not negative reporting and the late fee was waived. You account is current and due for the July 2016 payment.Sincerely
Roseanne G[redacted]
Vice President Customer Service
Freedom Mortgage Corporation

Ms. [redacted], I would be happy to review the situation with your escrow account. Can you email me a copy of the escrow statement showing the shortage and I will see what took place and what we can do to assist you. My email is [redacted]. I believe that you have been...

communicating with our servicing area and since we are not servicing your loan they are not able to find and account and are not sure how to proceed. I can work with the origination side of the business and see how the loan was closed and what we had for taxes at the time of the loan closingSincerely[redacted]Vice President Customer ServiceFreedom Mortgage Corporation

August 17, 2016     Ms. [redacted], CO 80120     Re:       Your complaint to the Revdex.com   Dear Ms. [redacted]:   We are in receipt of your complaint and are happy to respond to your concerns....

I have reviewed your complaint and researched the issue regarding the missing payment and your credit rating.   Your loan was never with [redacted] used to be a sub-servicer for Freedom Mortgage but your loan was never serviced by them. It is possible that some banks still have that information and will send payments to [redacted] unaware that the payments should come to Freedom. Please note that currently, Freedom does not accept electronic payments.   Since [redacted] never serviced your loan, it was never transferred to Freedom. Your loan was transferred from [redacted] to Freedom in June, 2015 so the RESPA guidelines you citied in your complaitn would not apply.   Regarding your credit rating, your credit for June, 2016 payment has been amended.   If you have any further questions or concerns, please do not hesitate to contact me.     Sincerely,       [redacted] Assistant Vice President Customer Service Freedom Mortgage Corporation [redacted] PA 19034 Phone: ###-###-#### or direct line ###-###-#### Fax: ###-###-####

Complaint: [redacted]
I am rejecting this response based on the attached payoff statement generated by FREEDOM MORTGAGE recording the payoff as $235.469.44 through June 30.  After that date, $25.69 per day should have been added.
After contacting multiple reps at Freedom (on a recorded line), it was admitted that Freedom transferred the money into a "unapplied funds" and failed to notify the parties involved.  Freedom was not aware that the money was in the "unapplied funds" account until I relentlessly talked to several reps.
I do accept responsibility for the wire transfer being a day late, however, I am disputing that Freedom should have been paid an additional $267.54.  The wire was received on July 1. and based on the included documents, $241.85 should be refunded.  
When I first opened this complaint there was at least one other home owner with the exact same incident.  It is not about the money.  The vice president didn't get involved until weeks after submitting this complaint.  During the past 5 weeks, I have waited for the promised phone calls and responses from FREEDOM employees and received none!  
Thank You
Regards,
[redacted]

Mr. [redacted], I reviewed your account and I show that we have [redacted] for your regular insurance with a premium of 586.00 and [redacted] for Flood with a premium of 481.00. There was a duplicate tax payment and we were waiting on the refund from the tax office before analyzing your account. We have found out...

that the tax office sent the refund to you. If you do not send in the refund so it can be placed back in escrow you will have an escrow shortage. Please email me and let me know if you are sending in the refund. [redacted]Vice President Customer ServiceFreedom Mortgage Corporation

Complaint: [redacted]
I am rejecting this response because:
A real financial institution that makes an error does not refuse to address it for their customers that they wish to keep as their clients. We are going to pursue legal actions for our closing cost to refinance out due to this issue, along with other credit agencies errors that took months to address with Freedom mortgage. Your agency is a Fraud. We paid these taxes and will no longer be paying our taxes in our mortgage until we refinance out of your company since you REFUSE TO ADDRESS AND INDICATE THE CORRECT TAXES on the 1098 statement as required. Like all real mortgage institutions, which Freedom mortgage is not.  We will also call the media and let them know what a fraudulent company you are and how you do business. So keep in mind for our April mortgage statement our Taxes will not be included and the payment will go straight to the county.    [redacted]
Regards,
[redacted] & [redacted] - [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I would suggest to Freedom Mortgage that they no longer use this appraiser, due to the fact that he will not consider other information when it is provided to him.I would hate for someone to be put in the same position as us, and then have no recourse against his appraisal.Although we are thankful for the refund, we would also suggest that Freedom should attempt to seek a refund from the appraiser and/or appraisal company for their lack of duty to analyze and use all data that was provided to them.Sincerely,
[redacted]

[redacted], upon receipt of your complaint I reviewed the history on the account and your extra payment was refunded to you on the 18th. It would have been sent via regular mail so please allow some time for delivery. Please let me know if you need anything...

else. 
[redacted]
Vice President Customer Service
Freedom Mortgage Corporation

Ms. [redacted], I do apologize that your had a frustrating experience. The vast majority of our loan applications move forward without a hitch so I am sorry to hear about your experience. The letter that you had received most likely was sent in error as we had extended the rate lock on your loan. I am...

sorry that we were not able to close the loan for you and I will be refunding the appraisal fee to your credit card. 
Sincerely
[redacted]
Vice President Customer Service
Freedom Mortgage Corporation

July 11, 2016

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Dear Ms. [redacted]:

 
We are in receipt of you complaint to the Revdex.com and happy to respond.  On May3, 2016, the servicing of your loan was transferred from LoanCare to Freedom Mortgage. You were notified of this in a letter dated May 8, 2016 providing you with a new loan number and payee name and address. In order to further research you complaint, please provide a canceled check from the bank for the payment due on June 1, 2016 so that we may determine if the payment was sent to LoanCare or Freedom. We will be happy to research further and facilitate any corrections upon receipt of this documentation. Please forward this documentation to my e-mail address or fax number below.
 
Please feel free to contact me if you should have any questions.
 
Thank you,
 
[redacted]
Assistant Vice President
Customer Service
Freedom Mortgage Corporation
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Mr. [redacted], I do apologize for the frustration you experienced regarding your tax exempt status and the adjustments required on your account. The account has since been analyzed and the exemption for the taxes is not reflected. You received a refund from the title company ion the amount of...

1303.00 and we sent the balance due you of 254.85. Any late charges were waived and the account was not reported as delinquent.[redacted]Vice President Customer ServiceFreedom Mortgage Corporation

[redacted], thank you for making us aware of this situation. I asked our cash department to research but they stated that they need proof of where the check was sent and that it cleared. So we would need that from either your bank or your bill pay service if you use one. Please feel free to email...

me when you have that info. In the meantime I have blocked credit reporting until we resolve this. Me email is [redacted]Sincerely[redacted]Vice President Customer ServiceFreedom Mortgage Corporation

First, my loan was transferred/bought by Freedom Mortgage. I was doing fine with my previous lender but I guess they wanted to buy my loan.
The first thing I noticed was how difficult it was to set up an automatic payment through their website. It says I have to pay off my balance due first before I can set up auto pay. This is fishy because you can't auto-pay your current balance...which to me is just fishy. If you pay your balance, it takes 3-5 days to go through but then at that point you forget.
I forgot one payment and this sent my credit rating down 100 points. They charged a late fee that took 2 months to settle...and they didn't even tell me the result of the late fee. Just some dumb letter in the mail that says "We appreciate you contacting us about your late fee" and nothing about the result. It's a money making scheme for sure.
Everytime I try to set up auto-pay the website refuses. I'm afraid to send checks through the mail because my friends have had issue with them "receiving" checks. Claiming they never got them or taking 2 months to process so they can charge you a late fee.
Additionally, they send you all this junk mail about your balance and what not but no emails! Every payment you make, they waste money by sending you a notice that you paid...an email is better. Customer service stinks too. They send you through different people trying to resolve your issue yet nothing is done. 1 hour of useless talk.
They are only getting my business because my previous lender, [redacted], chose to ship my loan off to Freedom Mortgage.

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Ms. [redacted], I asked our servicing center to review the issue you had. You were on a repayment plan to make up for the payment that you were not able to pay. Below was their response. Also the late charges are included in the plan because the loan is considered lateA repayment...

plan letter was sent to the borrower on June 30, 2014. The plan consisted of one payment of $1750.00 and 5 remaining payments of $1770.58 for a total of $10,602.90. This total included 6 regular mortgage payments of $1,456.44, the "skipped" payment in amount of $1,456.44  which equals = $10195.88. The remaining amount is the late fees in amount of $407.82.While the borrower did pay as agreed, she was still delinquent. We have to report accurately, which is why we have the code which states payment plan. The level of delinquency did not increase, but is reported each month what it was at the time the plan took effect. The idea behind the repayment plan, is that by the end of the plan, the loan will be current. Below is how she was reported: 01/20/2015   01/01/2015 4 11-CURRENT         12/22/2014   12/01/2014 4 11-CURRENT         11/20/2014   11/01/2014 4 11-CURRENT     10/20/2014   09/01/2014 4 71-30 DAYS D     AC-PARTL PYMT AGREE   09/22/2014   08/01/2014 4 71-30 DAYS D     AC-PARTL PYMT AGREE   08/20/2014   07/01/2014 4 71-30 DAYS D     AC-PARTL PYMT AGREE   07/21/2014   06/01/2014 4 71-30 DAYS D     AC-PARTL PYMT AGREE   [redacted]Vice President Customer ServiceFreedom Mortgage corporation

[redacted], I do apologize that the refinance was taking longer than expected, it seems that there was a delay based due to the fact that taxes for your property, which we needed to complete our calculations were not going to be available until the 2nd week of November. We have since gotten the...

figures, provided you with your final HUD figures and closing is scheduled for 11/20/15 at 3PM. please let me know if I can assist you with anything further 
[redacted]
Vice President Customer Service
Freedom Mortgage

Where do I start?!? Freedom Mortgage is a company that I would not ever recommend to anyone. The lack of attention to detail is beyond me. I was kept informed the entire time by submitting the same forms to the processor 500 times. I could never speak with a manager or an underwriter (which is unheard of being that I was once an underwriter). I believe performance management is an issue as nobody at Freedom seems to know what they are doing. After reading all the reviews on the Revdex.com website, I would change mortgage companies in a heart beat.

[redacted], I am sorry that you were having issues logging in. I can have someone assist you personally if you would let me know if you are still having problems. You can email me at [redacted] Most of our...

borrowers have no issues using the website so we would be happy to assist so you do not have any trouble in the future
Sincerely
[redacted]
Vice President Customer Service
Freedom Mortgage Corporation

Mr. [redacted],I am sorry that you had issues using your bank's bill pay service to pay your mortgage payment. At this time we dod not process them electonically as you are now aware but we hope to in the near future and have a project in process to accomplish that. You were not...

assessed a late charge as the payment was effective dated the 16th. For now you can continue to use the bill pay service, just all time for mailing and make the effective date of the payment prior to the 16th. Please let me know if there is anything else that I can do for you[redacted]Vice President of Customer ServiceFreedom Mortgage Corporation

Freedom Mortgage took over my loan a couple of years ago, and it has been nothing but headaches since then. Not only do they continue to make mistakes with the loan (paying the insurance when I pay it myself, not sending money owed to me, etc.) but they call me everyday, usually 3 times a day. I have also caught there employees in lies, and using scare tactics. I have talked with supervisors about it, and have repeatedly asked them to stop calling me unless it is about my current loan. All attempts have been pointless. They continue to call and bother me everyday!!!! I see the Revdex.com gives them an A- rating even though they have a 84% negative rating from customers!!! I would give them an F all day everyday!!!! I DO NOT recommend this company under any circumstances!!!!