Freedom Writers Publishing

Hi ***, I am so sorry about this I see several orders for you, do want just one ankle holster? Chris P [redacted]

Ok I will make sure everything is refunded today, it might take a day or two for that refund to show up

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business, and have decided to accept the response pending an actual full refund received (vsjust promised), or the refund of the doubled part of the charge plus receiving the ordered items I would also prefer to modify the Subject to say "tentatively accept..." Regards, [redacted] ***

Hi there, [redacted] I am so sorry about this! For some reason we are showing your order in our order system but not in our fulfillment center Very sorry! I am going to make sure we get your order out today More on this soon with tracking...Chris

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me I except their explanation and await for the back ordered items to be shippedThank you for your assistance in this matter Regards, [redacted]

Hello sir! First of all let me apologize profusely for taking so long to respond to your email! For some reason the Revdex.com notification of your complaint went into our spam folder I was not aware of the issue until we just now received a letter.So, let's address the issues now As you know we ran out of stock in May, for this I really apologize The offer went viral on social media and we sold out of about months of stock in about weeks I see that your order has been completely refunded, did you receive the refund? See attached for what we see Did you still want the knife belt?If so, what I can do is send you one out of my personal stash I keep a couple extra around and I am happy to mail you one.Again, I am so so sorry about all this confusion, but we dedicated to making it right! Chris

Hi [redacted] ,We do apologize for the inconvenienceWe went ahead and refunded $and $back to your accountOur Customer Service team will contact you for the return arrangements for the product.Thank you for your patience, [redacted]

Hi,We do apologize for the inconvenienceWe try to respond to all our emails as fast as possibleThe additional charge of $has already been refunded back to your accountThank you for your understanding

Hi there ***! Sorry you're frustrated! I think the confusion may stem from what your credit card statement says compared to the website you checked out from Very sorry that this is so confusing, we recently switch credit card processors and they had the wrong information for customers credit card statements It looks like everything has been refunded so you must have spoken to our customer service rep today?

Hi ***, I am showing all transaction refunded, this is what we see attached. Can you check your statement again?

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***

Hi there, ***! First of all let me apologize that you did not receive any communication from us. I think the invoices may have gotten caught in a spam filter. For that I apologize. I have attached your invoices to this email. So, for your order I wanted to let
you know we are backordered at this time. We anticipate that the holsters will be back in stock and shipped in the next days. I really apologize as we did not anticipate the demand for these items. Of course you are welcome to a refund if that's what you prefer. So sorry for the issues *** and we will make this right!

Hi ***,We do apologize for the confusionThe $was for pcs of the gun magnetsThe $price was for one magnet onlyBut as a valued client, we went ahead and refunded your account for the $difference.Thank you for your understanding,Barbara

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
I have stopped receiving their junk mail.Much thanks Revdex.com!
Regards,
* ***

Hi ***, I am so sorry about this. I see several orders for you, do want just one ankle holster? Chris P***

So sorry for your troubles ***, we are going to refund everything today, but it may take a day or two to appear on your cc statement. Really sorry about this! Chris

We are handling this refund now, sorry you had a bad experience!

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me but will never do business with this company again nor would I ever recommend or review any of their products
Regards,
*** ***