FreedomPop Reviews (%countItem)
FreedomPop Rating
Address: 1100 Glendon Ave #700, Los Angeles, California, United States, 90024-3511
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This business is not willing to completely remove my credit card number from their system after multiple requests and even after cancelling my account
*** - customer service rep that I dealt with on 10/3/2017 and 10/4/2017 said that they're unable to delete my CC from their system.
This business has charged $0.01 to my CC that's on file with them after multiple repeated requests to stop charging me. After they didn't comply I asked to have my CC completely removed from their system which they wouldn't do either.
This is fraud.
Refund all $0.01 charges that you've done on my account and completely remove my account and my credit card from your systems.
These fees are Account Maintenance fee as disclosed in our Terms of Service located here - https://www.freedompop.com/service_plan_terms.htm. If a FreedomPop customer chooses the Free Monthly Broadband Plan or the Free Monthly Phone Plan and does not make a payment for excess usage, Value Added Services, or Other Services in any particular month and uses less than 5mb or make fewer than five (5) calls in any given month, FreedomPop reserves the right to charge you a $0.01 maintenance fee ("Maintenance Fee") to keep your FreedomPop Account active. Since we do not have a record of the customer cancelling their account prior to 10/3/17, the customer was appropriately charged $.01 on 9/27/17 and 6/28/17. Even though these charges are valid, we refunded these charges back to the customer's account. Since the account is cancelled, the user will not incur any further charges. We apologize for the customer's unpleasant experience.
The Freedom Pop charges me recurrently even though I never used their service and contacted them multiple times on this issue.
On 12/28/2016 with the order # XXXXXXXX, I ordered 2 Freedom Pop SIM kits bundled with the 1st month service for my family to give it a try.
The service usage experience was not good so we stopped using the Freedom Pop cards almost immediately. The kits arrived in early January 2017, I installed the SIM card, went through lengthy set up steps, and couldn't make/receive a phone call. I was able to use the text message and data, but I had to use Freedom Pop phone apps to use these which was extremely inconvenient. My husband tried the other SIM card with his phone, and experienced the same issues. I.e., we never used the Freedom Pop phone call service which constitutes the minimum cell phone services. We used a very little text messaging and data for testing purpose only and found out using the Freedom Pop text and data was almost painful. We hoped the phone call function would show up the next day therefore we had the Freedom Pop SIM cards in our phones for 2 daysit never happened. Therefore, after 2 days we switched back the previous SIM cards (T-Mobile) back to our phones to resume sufficient/normal cell phone services.
On 1/9/2017 I contacted the Freedom Pop for the phone call technical issue. On 1/11/2017 I received an additional set of configuration steps, by following which our phones still couldn't make/receive a phone call. We gave up and set aside the Freedom Pop SIM cards permanently.
On 1/30/2017 my credit card was charged for $27.98 twice. I contacted the Freedom Pop explaining we were not using their SIM cards/service. The amount was refunded.
On 3/1/2017 my credit card was once again charged for $27.98 twice. I had to once again contact them to get the refund and asked them to update my status as a non-user.
On 8/25/2017, the charge came back again to my credit card, at $0.01 twice, for what? I contacted them on 9/12 for the charges and repeated myself the third time that I didn't use their service and even don't know where the SIM cards are. I got a refund. But guess what?
On 9/30/2017, my card was charged again.
Refund and do not charge me again.
These fees are Account Maintenance fee as disclosed in our Terms of Service located here - https://www.freedompop.com/service_plan_terms.htm. If a FreedomPop customer chooses the Free Monthly Broadband Plan or the Free Monthly Phone Plan and does not make a payment for excess usage, Value Added Services, or Other Services in any particular month and uses less than 5mb or make fewer than five (5) calls in any given month, FreedomPop reserves the right to charge you a $0.01 maintenance fee ("Maintenance Fee") to keep your FreedomPop Account active. While the customer's account was downgraded to our free plan, the accounts were never cancelled. The customer was appropriately charged $.01 on 8/24/17 and 9/25/17. Even though these charges are valid, we refunded these charges back to the customer's account, and we cancelled their service. Since the account is cancelled, the user will not incur any further charges. We apologize for the customer's unpleasant experience.
They charged me three times for a mobile hotspot device.
I purchased a Freedom Pop mobile hotspot device as they had advertised at $19.99 which included a free trial. Upon checking my bank account after the purchase I found three #19.99 charges on my account from Freedompop. I tried to call them but you get recordings and no one ever answers, You are unable to contact them by phone. So, I emailed them, initiated a support ticket and also messaged them on their Facebook account. Days passed and never heard anything despite my contacting them again. As a result I called my bank and disputed two of the charges and my bank filed a chargeback claim. Still no word from Freedompop. Then I decided to cancel my order altogether and asked that they cancel it and refund my money. They finally just got back to me today and told me they would not refund the charges as disputing the charge with my bank was in violation of the terms and conditions of Freedompop. So, I am out three $19.99 charges totaling #59.97. I guess this is how that company makes money, by outright stealing money from customers. Before I ordered through them I did do my homework and researched reviews which were both good and bad but I thought I would give them the benefit of the doubt and try their service. What a mistake.
I would like a refund of my money but to be honest I don't think I will ever get a resolution from this company as they are thieves.
We're sorry to hear about the customer's unpleasant experience and appreciate the opportunity to present our side of the dispute. We do show that the customer ordered 3 Franklin Wireless hotspots on 9/28/17. One was purchased through our normal order flow. The customer was presented an option for 2 additional hotspots for $19.99 post checkout which the customer opted into. The customer received 3 receipts indicating 3 purchases. All 3 hotspots were shipped on 9/29/17. The tracking numbers are XXXXXXXXXXXXXXXXXXXX, XXXXXXXXXXXXXXXXXXXX, and XXXXXXXXXXXXXXXXXXXX. All 3 hotspots show as delivered.
However, due to a technical error, the hotspots were never completely assigned to the customer's account making these devices unable to use. While this issue could have been fixed with a ticket into customer service, we understand the frustration this may have caused the customer. We greatly apologize for this, and we have issued full refunds for all devices and sign-up fees. As these accounts are cancelled, the customer will not incur any further charges on this account. Again, we apologize for this mix up.
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept their response as it is a lie but I want this matter closed and over with so I can move on. I want nothing to do with this company ever again.
We are sorry to hear the user still remains dissatisfied, but we have presented the facts exactly as we previously described. As the customer has already received all possible refunds, we unfortunately do not have a different solution available to us to provide to the customer.
(The consumer indicated he/she ACCEPTED the response from the business.)
a service was added to my account without my knowledge for which I am being charged $7.99 per month.
On 6/21 a charge of $5.00 was added to my credit card and then on 6/26/17 a charge of $7.99 was added. When I looked this up on my account on their website, it listed the $5 as "Credit - Account Balance" and the $7.99 as a monthly charge.
I had just contacted the company on 6/21 because I could not get the phone that I had bought in May set up. When I noticed these charges on 6/30 I asked the person at the company *** who I was corresponding with about them and asked him to reverse the charges and cancel these services. There was no way that I could find to do this on their website.
On 3/7/17 *** let me know: "I have found the charge for the $7.99 and based in our system is for the Premier plus activated on your account so to avoid future charges I have discontinued the FreedomPop Premium Plus subscription on your account.
We have successfully issued a refund towards your account in the amount of $7.99. Please allow 3 - 5 business days for the refund to be reflected on your bank statement." I had not asked for or consented to having this service.
The explanation for the $5 charge was "the $5.00 is because you have have disable the data top up on your account. We use a feature called Automatic Top Ups to cover you if you exceed your data limit. This means when you get close to your limit (called reaching your data threshold) you will incur a charge. This charge (called a Top Up) puts credit on your account. The credit is used to cover any data usage that exceeds your plan limit.
Your data threshold, if you have a device, is 100MBs. This means if you are on the 500 MB plan, and you use 401 MBs of data, you will incur a Top Up charge. The Top Up charge is $15. If you see a $15 charge posted to your account, and you are not sure why, please check your data usage records. If you notice that you have come close to exceeding your limit you will be aware of the reason for the charge.
You can turn the top up feature off at any time, however you will have to have at least $5 in credit on your account to do so." This is not explained anywhere on the website. At the time I was content to live with this as I figured that we had sorted out the phone, cancelled the unwanted service, and if at some stage I cancelled the account, I assumed that the unused $5 would be refunded, although at this point, I am not so sure.
On July 3 I left the country to visit family for a couple of months thinking that all this had been resolved. After I returned I noticed on my September credit card statement that I was continuing to be charged the $7.99 per month, so on 9/25/17 I contacted the company again copying the text from my original email back and forth with them where I was told that the Premium Voice service would be cancelled and the charges refunded and listing all the subsequent charges that needed to be refunded asking again for the service to be cancelled and the charges reversed. I got an automated email letting me know that they would respond within 2-3 business days. Then the following day my credit card got charged again so I sent them a note about that and got another automated message letting me know that they would respond to me in 4-5 business days. I still haven't had a response.
I talked to my credit card company today and the are going to dispute the charges of $7.99 on the September and the August statement, but they can't go back any further than that.
At this point I would like a full refund for all charges and for the phone and would happily return the phone to them at their expense if they would like it back. I got the phone as we have no cell phone reception where we live. The only time I need a phone is when we travel to visit family - I work from home the rest of the time and use our landline. the FreedomPop phone appealed to me as I figured that the basic free plan would be a way to have a phone that wouldn't cost me anything when I wasn't using it, which is most of the time, and that I could upgrade the service when we were on the road travelling. However now I don't trust the company to provide competent service and do not want to use the phone as I think I might run into these sort of issues with them again. The charges on my credit card statements so far have been: 5/24/17 $29.99 6/21/17 $5.00 6/26/17 $7.99 7/26/17 $7.99 8/26/17 $7.99 (being disputed by my credit card provider) 9/26/17 $7.99 (being disputed by my credit card provider) I have only ever made three calls on the phone, and it took over a month to even get it set up as I set it up using our wifi connection but every time i would try and use it where there was cell reception it would tell me i needed to be connected to wi-fi to set it up. i also thought i was getting a phone with a gsm sim card in it as they advertise a gsm sim card, I didn't realise it was going to be tied to the sprint network. Our area has patchy cell phone reception and generally AT&T have the best coverage, followed by T-mobile, with Sprint being in last place so I would never have bought the phone if I realised that it was tied to the Sprint network. Re the media question below, I would consider talking to them about this, but it would depend on the circumstances. I am concerned that while this company does offer a service, they are doing it in a way that is constantly trying to trick people into paying for things that they don't want. The website is set up so that making any changes is really difficult and if you contact their customer service they invite you to upgrade to $5/month service for customer support. This is also one of the reasons that I am pursuing this issue instead of cutting my losses and cancelling the account. Unless people do this they are not going to change their business practices.
We are sorry to hear about the customer's unpleasant experience. Our records indicate the user ordered a Moto E 2nd Gen Phone on 5/22/17. The device was free, but there was a $29.99 activation fee. The order included a 1-month free trial of our Global 1 GB Unlimited Plan ($19.99 after the trial ends) and Premium Plus add-on service ($7.99 after the trial ends). These trials become paid subscriptions if not downgraded prior to renewal. This is disclosed prior to checkout and reiterated in a follow-up email which includes their order confirmation, subscription details and instructions on how to manage their subscriptions. Since the user successfully downgraded the Plan; however, the user did not downgrade their service which resulted in the user being charged $7.99 on the 26th of each month beginning 6/26/17.
We apologize as we show that our representative failed to remove the recurring charge and caused the account to be charged. All of the charges for $7.99 were refunded back to the customer on 10/4/17.
The explanation regarding automatic top-ups is correct; however, we do notify the customer about the $5 prior to the customer removing their automatic top-ups. The following popup message appears to customers, "Because actual data usage may be delayed by up to 3 hours, to protect ourselves from fraud and leakage, you must have at least $5.00 in credits to turn off Auto-top up. Turn off auto-top up and add $5.00 in credits." The customer must click "Ok" to proceed. As a courtesy to the customer, we have provided a refund for this charge.
The only charges that remain on the customer's account are the signup activation fees. As a courtesy, we have provided a refund for these charges. The account is still active with a Free Plan on it. We thank the customer for being a valued FreedomPop customer.
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate that FreedomPop refunded these charges, although it took contacting Revdex.com to get any action from them on this which is unfortunate.
To be clear, I did downgrade the service after that one month trial period had elapsed - despite multiple back and forth emails with FP, the FP response to my Revdex.com complaint was the first time anyone from the company let me know that the Premium Plus was a part of the original trial and needed to be downgraded separately. At the time when I realised that I was being charged $7.99 a month after I had downgraded the plan initially I looked for a way to get rid of that service on the website and there is no obvious way that I could find to do that.
I was already in contact with their customer service because I hadn't even been able to use the phone - we don't have cell reception where we live so I set it up on our wi-fi connection and then when I had it in an area that had coverage and tried to use the phone, I would get a message that I needed to have a wi-fi connection to complete the setup. So then when I was at home I would try and set it up again on the wi-fi connection, and then I would get the same message again about needing a wi-fi connection to complete setup when I was in a coverage area and trying to use the phone. So in the process of trying to deal with this with their customer service, I raised the issue of the $7.99 charge. He told me he would remove the service and refund the charge (which he didn't do) - he didn't tell me that it could be done on the website, so I am still skeptical about that.
The other thing that FP fails to tell you is that in reality, the data they give you on the free plan is only 400mb as once you reach 400mb, the automatic topup will kick in and charge you $15 to add more data. To charge you $5 to turn off the automatic topup is ridiculous - if someone runs out of data, send them a text or an email to warn them at 400mb, and then if they ignore that and get to 500mb and they can't access stuff on their phone they will deal with it.
another thing to realise with FP is that despite the fact that they offer a gsm sim card that I believe runs on the AT&T network, if you get one of their phones it is likely to be a CDMA phone (mine was) that runs on the Sprint network so if you live in a rural area like we do where coverage even by AT&T is patchy, Sprint coverage is way worse.
Most of what you need to know about how the FP plan works you only find out once you have an active account - its not in the info provided before you sign up. Another example of this is that if you contact their customer service by phone you get a message that phone support is available by paying a monthly fee, or if you contact them by email you get a response that says that they will get back to you in 2-3days, or with one message I got it was 4-5days and again they offer you the opportunity to sign up for paid customer service for a faster response.
I was looking for a low cost phone that I could upgrade to a higher plan when we are travelling in the US which is when I need a phone and the rest of the time when I work from home in an area without cell coverage, I could drop back to a no or low cost plan. I have an Australian phone plan that works this way - it has a pay as you go option for $15 that gives you a certain amount of minutes, texts and data and that is valid for 365 days so it costs me $15 a year for the service, then when I am travelling there I upgrade to one of the higher cost monthly plans as needed, and drop back to the $15 plan when I leave. I was hoping that I would be able to use FP in the same way and liked the idea of what FP is trying to do - to provide a range of options from very basic low cost to more comprehensive services, but I think they are going about it the wrong way and are going to alienate a lot of people by making their options so difficult to navigate and their service so difficult to use. Why not just be realistic about what your costs are and instead of presenting something as free and then creating situations that trick or coerce people into paying for something, just charge a basic amount for a basic service. In addition if you have a website that is user-friendly and you make it easy for people to adjust their service to the level that they need and want, you will also have a lot less customer service costs to budget for - a win-win all around!
The service was supposed to have unlimited talk and text never was able to send or receive text messages at all. Called daily and was told to wait a few days. Was told that we would be charged 6$ just to talk to a person. Also somehow was assigned a total of three phone numbers and they were going to change for multiple accounts.This needs to be addressed they can not do this to other people. They prey on people who are broke and have no other avenue to get a phone..I have asked for refunds and hopefully I get that money back.but I have little to no faith that they will actually do this...
Product_Or_Service: Pop mobile cell service
Other (requires explanation) I want all money back ASAP and. This company needs to change how things work.. They are scam artists
We are sorry to hear about the customer's unpleasant experience. Our records indicate the user ordered 2 LTE SIMs on 9/9/17. One SIM was purchased for $0.99 and the other was purchased for $0.01. Additionally, the customer purchased a HTC Desire for $52.98 on 9/20/17. Each device has a different phone number associated to it. Since the customer had a total of 3 devices, then the customer would have 3 phone numbers.
While FreedomPop requires a VIP service add-on to speak with a customer service representative via phone; customers can submit a ticket or look for other helpful topics in our support center - https://support.freedompop.com/. We show that we provided the user with steps to trouble shoot their device which does not appear to be working.
As a courtesy to the customer, we have processed a refund for $5.21 (for the VIP service), and we processed a refund for both SIM purchases. Per the customer's request, we cancelled their accounts on 10/2/17, and we issued a RMA as well. When the customer ships the device back to us, we will process a refund for the phone as well.
Company attempted to withdraw funds off my debit card 9/25/17 with no success. Instead of cancelling my account; they recharged my acct.w/o consent.
I called customer service a numerous amount of times and received hang-ups,abrupt call transfers and a bombard of personal information questions and I still was unable to speak to a supervisor or billing account manager.
Since I never attempted to use their service; I would like a full refund due to the unauthorized second attempt to withdraw funds.
We apologize for any difficulties incurred while trying to contact customer service. However, the customer attempted to speak with an inbound sales representative. The sales representatives are trained for incoming sales requests only. The sales team cannot provide support and had to disconnect the call. FreedomPop requires a VIP add-on service to speak with a representative via phone; however, customers can submit a ticket or look for other helpful topics in our support center - https://support.freedompop.com/.
Our records indicate the user ordered 2 LTE SIMs on 5/19/17, the order included a 1-month free trial of our 2GB LTE Unlimited Plan ($24.99 after the first month) and Premium Plus add-on service ($7.99 after the first month). These trials become paid subscriptions if not downgraded prior to renewal. This is disclosed prior to checkout and reiterated in a follow-up email which includes their order confirmation, subscription details and instructions on how to manage their subscriptions. Since the user did not downgrade or cancel their accounts, both accounts were appropriately charged $32.98 on the user's next billing cycle on 10/1/17.
While these charges are valid, as a courtesy to the customer, we provided 2 refunds for $32.98 back to the customer. Both accounts have been closed per the customer's request since 10/1/17.
(The consumer indicated he/she ACCEPTED the response from the business.)
Perfect observation synopsis of events in addition to initial comments.
My LG Optimus F7 cell phone quit working.
My LG Optimus F7 cell phone quit working. It won't turn on. I took the battery out and put it back in. I tried holding the power button and volume down to do a hard reset.
Order: XXXXXXXX
Fulfillment order #: XXXXXXXXX
MEID: XXXXXXXXXXXXXXXXXX
UPC: XXXXXXXXXXXX
Send a new, working phone.
Our records indicate the phone was purchased on 3/26/16, and there are no issues with the customer's account information.
Please ensure that the following steps are taken by the customer to attempt to resolve their device issues:
1) Make sure you have coverage.
Click here to see if the Sprint network extends to your area.
2) Make sure you have a phone number on your account.
Log into your FreedomPop account and click on the My Account, then Phone Number tab to get one for free.
3) Make sure the number you are trying to call is supported by your plan and service.
If you are trying to make a call to an international number, you must sign up for one of our Global Calling plans. Without it, your service will not work.
5) Important Step! Complete a Carrier Reset
Dial ##XXXXX# on an Android phone (*#*#XXXXX#*#if it's a Nexus device), or dial ##XXXXX# on an iPhone. When asked, confirm the Carrier Reset request. This will not delete your account information and will simply reprovision your device on the cellular network.
4) Important Step! Make sure you are using the FreedomPop Application for all of your calls.
Download FreedomPop Messaging from the Google Play store on Android phones. Download the FreedomPop: Calling & Texting from the App Store on iPhones. If you don't have this application, your calls and texts will not work.
(The consumer indicated he/she DID NOT accept the response from the business.)
Um, the merchant's response makes zero sense. How can I do any of those steps if the phone won't turn on?
We cannot provide a refund for a device that is well outside of the terms for a refund or exchange.
The customer submitted 3 online support questions that day. The CSR merged the tickets and provided one response which did not fully explain the issues with the device. Please have the customer follow these steps to bring their own device - https://support.freedompop.com/app/answers/detail/a_id/2166/kw/byod. Please pay extra attention to the BYOD requirements as not all phone work with our systems.
(The consumer indicated he/she DID NOT accept the response from the business.)
The phone was used maybe once a month. Other than that, it is kept in a drawer. A phone should work more than just 22 or so calls. They need to send a refund, since they won't fix or replace the phone.
I have the packaging slip for the phone, but I need the receipt. FreedomPop needs to send me the receipt ASAP.
This service employs deceptive services that will not deliver the advertized service itself without paid customer support.
I purchased the 99 cent SIM card in February 2017. I was in Canada at that time and was planning to use it to my US trips. I didn't realize that they had made me agree to a default monthly subscription that made debits of 27.97 for two consecutive months without my even activating the card.
After that, they voluntarily changed my subscription to a monthly charge of 7.99 without my even acknowledging any of this.
In May I realized what was happening from my bank statements, kicked myself for not realizing their tactics, but sucked it up thinking it was my fault.
Their website is very misleading and I ended up topping up 5 more dollars without realizing that I was doing that during my attempts to unclick the automatic top ups.
In May I was successfully able to stop the bleeding.
I came to the States yesterday, in 9/29, and tried to activate the Global SIM card for which I had already paid close to 70 dollars without any use.
I placed the SIM card into my unlocked iPhone 4 that I had purchased in Canada, and I saw the reception bars, but no signals or texts that were working.
I spent a few hours trying to look into their support forums, as well as call them a few times.
Every time, I was connected to a support line that demanded 5 dollars for me to speak to a live agent.
The card is activated, it is showing bars on my iphone, I configured the APN as shown on their website at the page;
https://support.freedompop.com/app/answers/***
I also tried to locate their app on itunes store on my phone, but cannot.
I read on their support page that it is supposed to work without the app.
https://forums.freedompop.com/us/discussion/XXXXX/will-the-freedompop-service-wo...⇄ />
So I try harder.
Then I see a post on their support forum saying that if you do not have automatic top up on, and have less than 2 dollars credit, the account will be suspended.
https://forums.freedompop.com/us/discussion/XXXXX/how-does-top-up-work
So I decided to top up by 10 dollars. I was also able to retrieve my inadvertent 5 dollar top up that occurred in May reactivated, so now I have 15 dollars credit showing on my account.
BUT I STILL CANNOT WORK THE PHONE.
My phone is an iPhone 4, maybe an older model that they do not recommend, but I see plenty of online posts saying that it should work.
But mine doesn't.
I felt indignant that the service itself was undelivered, I am short 80 dollars, and that they are trying to make me pay 5 dollars for support.
If there is a phone compatibility problem, I should be allowed to know it without paying even more than all of this put together.
At this point, I demand to speak to live personnel for free.
If my phone is not compatible (and I don't know why it would be, because on their website they accepted my iphone's IMEI number (or ICCID, forgot which worked on their website registration), I demand at least the 10 dollars I paid today.
They are just scammers in my mind. I did post a support ticket, but they made sure to tell me it would take them 5 business days to get back and I am FUMING right now. Their website knows I paid over 80 dollars total for no service and they still treat me without respect.
1) I demand to speak to a live person on the phone to get my tech support for free. 2) If the phone is not supported, I demand the past payments back. 3) If the servicer disagrees to all of the above, or if the phone does not deliver the service because of incompatibility issues, at the very least I demend the 10 dollar back from today's purchase.
We are sorry to hear about the customer's unpleasant experience. Our records indicate the user ordered a Global SIM on 12/27/16. The order included a 1-month free trial of our Global 1 GB Unlimited Plan ($19.99 after the trial ends) and Premium Plus add-on service ($7.99 after the trial ends). These trials become paid subscriptions if not downgraded prior to renewal. This is disclosed prior to checkout and reiterated in a follow-up email which includes their order confirmation, subscription details and instructions on how to manage their subscriptions. Since the user did not downgrade or cancel their subscription, the account was appropriately charged $27.98 on their next billing cycle.
We show that the customer ported their phone number out on 4/7/17. We removed all plans on their accounts; however, it appears that the Premium Plus service was left on, and the customer was billed $7.99 on their next billing cycle.
While FreedomPop requires a VIP service add-on to speak with a customer service representative via phone; customers can submit a ticket or look for other helpful topics in our support center - https://support.freedompop.com/.
We are regretful of the customer's unpleasant experience. We will have one of our support representatives reach out to try to solve the issue. We have also refunded 3 payments of $27.98 and 1 payment of $7.99 back to the customer since they were unable to use their service.
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate the response and gesture.
The refund attempts were genuinely made and I received email notifications on 10/06. However, due to my personal situation, the debit card and bank account used were already closed a while back.
I contacted my bank and they said they cannot receive the funds. That I would have to contact the vendor about it. They said the funds would revert back to them in 1 or 2 business days.
So I contacted Freedompop that the refunds will not reach me and to check for the refund, and then send me a check sent to my address, and I was assigned a case number for that.
refund issues due to bank account closure Incident: XXXXXX-XXXXXX
However, the response to the incident inquiry did not address my issue at all and just told me they are going to close the ticket because they "responded."
I see that this is typical of their customer support. They blow you off, and then the ticket is closed. I didn't have any say as to if the response addressed my question. Just by sending back an email with random things on them they can close a complaint even if it does not address the complaint.
I have opened another ticket to address this issue (Question Reference # XXXXXX-XXXXXX Incident: XXXXXX-XXXXXX), but if it does not address below matter I will send in another Revdex.com complaint because I see this as the corporate culture. Please see below response as to why I believe their support is not trained to address customer issue.
Response By Email *** Z.) (10/12/2017 12:46 PM)
Hello ***,
Thank you for contacting FreedomPop Online Services. My name is *** and I will be more than happy to assist you today. It is our understanding that you are contesting some unrecognized charges on your account.
Upon account review; we found that you have been assisted by an agent on 10-06-2017 and I do see that three charges of $27.98 and a charge of $7.99 were refunded. Please allow 3 - 5 business days from the date of issuance for the refund to be reflected on your bank statement.
Please be advised that we will be submitting this Incident as Resolved.
Please also be sure to visit our online Self-Help Knowledge Base at https://support.freedompop.com and our FreedomPop Communities at https://forums.freedompop.com/.
Best Regards,
***
Your personal Online Service Agent
Customer By Service Web (***) (10/10/2017 10:48 AM)
You initiated several refunds to my debit card on October 6th, 2017, which is no longer active. I contacted the bank and they said the funds would get sent back to you.
reference number; XXXXXXXX, $7.99
reference number; XXXXXXXX, $27.98
reference number; XXXXXXXX, $27.98
reference number; XXXXXXXX, $27.98
When they do, will you process a refund check to me? You can send it to
>redacted due to personal info<
Thank you.
We can absolutely process a refund check back to the customer. We just need a statement from the bank showing the account as closed. Please email ***@freedompop.com with "Revdex.com XXXXXX" in the subject line and a copy of the statement from the bank. Also, please confirm in the email the address the check should be mailed to.
False advertising, unable to reach customer service for help.
Freedom pop shows an orange map on their homepage indicating great coverage across most of the country. Upon ordering a SIM card, you can go to a service map and see that the coverage isn't nearly what is advertised. I tried 6 times to speak with someone to cancel my order, and they keep transferring me to a line that says that I have to pay $6 to speak to a live person. I asked to speak with a supervisor 3 times, and each time they transferred me into the same loop asking me to pay more money to speak with someone. False advertising coverage area, then unable to cancel my order via speaking with someone.
I wish to be able to speak with a helpful customer service representative that can cancel my order and for Freedompop to not falsely advertise their coverage area.
FreedomPop uses multiple carriers to provide customers with as much Nationwide coverage as possible. However, we do not guarantee that there is coverage in the customer's area. The map states, "This map is a depiction of approximate wireless coverage. The coverage areas shown do not guarantee service." We are sorry to hear that the customer was unable to utilize service in their area.
While FreedomPop requires a VIP service add-on to speak with a customer service representative via phone; customers can submit a ticket or look for other helpful topics in our support center - https://support.freedompop.com/.
We show the customer's account was cancelled on 9/28/17, and we have refunded the customer's signup fees.
Be careful with FreedomPop. Let me tell you how I got scamed.
Had bought a free sim car from Freedom Pop for 0.99$, As advertised if I haven't used 2 GB of data there wont be any monthly charger for the plan. Which I actually did.
I did make sure I haven't used the sim a lot and kept the usage below 2 GB, but for no reason they had charged 33$ on my Credit card.
I am unable to reach someone on the customer service as when I called the number they asked me to spend 6$ per month to get premium customer support as the customer service itself is not free. This is ridiculous.
Hello *** it sounds like the charge was incurred due to a renewal of a plan. Once the initial trial comes to an end, it then becomes a paid subscription if not downgraded to our Free Plan. This information can be found in our terms upon sign-up. Please feel free to reach one of our representatives at *** contact or you may also reach out at our Community at
Please be informed the customer service personal mentioned that the sticker free if I kept my usable under the limit and also nowhere it's mentioned as it's going to be charged from the 2nd month.
After the confirmation from the customer service over the phone I made this purchase. I havnt even opened the package after I received but have to pay 35$ for no reason.
I cancelled the service and never ever to freedom pop.
Thank you for the update, *** Please refer to our Community as one of our representatives will gladly assist you. forums.freedompop.com
Please be advised, it's not letting me to post anything on the forum plus this look s to be that we are wasting the time rather than to put some real effort to address the issue.
Also I tried to contact customer service but it's asking me additional 6$ if I need to talk to a real person else I will be directed to automated voice machine. Wow...
One of our representatives will be in touch, *** Please feel free to check your Forum's inbox.
Misleading advertisement.Did not authorize a $90 charge to my account
Refund my money please
I would like a refund in the amount of $90.This is my money
Our records indicate that a courtesy refund was issued to the customer's account on 10/2/17, for the overage data used. There is insufficient information in the complaint to address their dissatisfaction with our advertisement.
However, as a refund has been processed, there is no further action to take on the account - unless the customer has any additional questions or concerns.
(The consumer indicated he/she ACCEPTED the response from the business.)
I feel this company is ripping off to many people.I am satisfied with the refund
I signed up for free trial for FreedomPop last month they sent me two SIM cards charge me for 2 when I only ask for one when this was supposed to be a free service they put me on a *** plan I cancelled the service took me 3 days to get it to find the right procedure to cancel the service I cancel the service got a confirmation notice from them about the cancellation of my service that was 3 weeks ago and on on Friday the 24th they took *** out of my credit card account I've contacted them told him I was going to contact you and make file complaint if they did not return my money before Saturday afternoon at 1 p.m. central Time they did not nor have they replied to any of my emails except for one let him know that they have got the original email for my complaint it is now Tuesday September 26th at 3:15 p.m. Central Time I still have no response from them and I still have not have my money refunded back to my card
Product_Or_Service: Cell Phone Service
Other (requires explanation) I've asked them a total of four different times to return to 59 and 97 to my credit card and they have not done it that is what I want their money refunded to my account. I cancelled it 3 weeks ago received a notification from FreedomPop of the cancellation and they still took my money and refuse to answer me or give me my money back that is what I want or I'm going to have to pursue courses for lawsuit
We do our best to ensure cancellation and downgrading of the accounts is as easy as possible on the customer's end by including instructions on how to do so on-site along with our confirmation email.
Our records indicate the customer ordered an LTE SIM for $0.99 on 8/13/17. The selected free trial was for our Premium 2GB data plan ($59.97 at renewal) which is billed once a quarter - the first bill is incurred after their 1-month trial is over, unless the customer downgrades prior to renewal. The subscription details are disclosed prior to checkout and reiterated in their confirmation email. The customer canceled this account online on 9/7/17 and did not incur a renewal.
Additionally, the customer accepted a post-checkout offer for an additional LTE SIM at the same price of $0.99. This too included a free Premium 2GB data trial ($59.97 at renewal) billed on a quarterly basis. This account was not cancelled until 9/29/17 by out agent upon request. The renewal was refunded on 9/29/17 as a courtesy.
The customer may be under the impression that the renewal was charged twice, but this is not the case. The initial attempt on 9/16 failed ($59.97) and was reattempted successfully on 9/22/17. â?¨Both accounts are canceled and will not incur any further charges - we apologize for the unsatisfactory experience.
My Samsung S3 started malfunctioning July of this year. I've only had the phone for barely over a year. Freedom Pop failed to take care of the issue.
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Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next 3 days. Thank you for allowing us to be of service to you.
Subject
I just cancelled my account on your automated system & I want a full refund
Response By Email *** D) (09/27/XXXX XX:XX AM)
Hello ***,
Thank you for contacting FreedomPop Online Services. My name is *** and I will be more than happy to assist you with your concern. It is our understanding that you need to get some refunds on your account for the services that you paid.
I totally understand your concern so let me take care of this situation. Upon account review, I found that this device was purchased on 03-14-2016. Due to this fact, this device is out of our 30 day return for refund or out 90 day exchange policy. Now I have checked that your account was canceled at all but we also cannot process a refund since there was a usage from Aug 17, 2017 to Sep 17, 2017.
The total used was for 1.42 GB, unfortunately we do not have the option to process a refund due our policies and since there was usage this is something that we are not able to issue at this point.
As a valued FreedomPop customer, we hope that we have addressed all concerns. However, should you need additional assistance, please feel free to respond to this incident and we will be more than happy to assist you.
Please also be sure to visit our online Self-Help Knowledge Base at https://support.freedompop.com and our FreedomPop Communities at https://forums.freedompop.com/.
Thank you,
***
Your personal Online Service Agent
Customer By Service Web (***) (09/15/XXXX XX:XX PM)
I want to make sure that my account has been properly cancelled and I receive a full refund for the $80 I paid for my defective Samsung SIII, as well as the monthly $49.45 that I have paid for my service for a year & a half, but I cannot get a hold of an actual customer service representative.
Question Reference # XXXXXX-XXXXXX
Date Created: 09/15/XXXX XX:XX PM
Date Last Updated: 09/27/XXXX XX:XX AM
Status: Solved
I want at least a refund of $200 from Freedom Pop in regards to not only how much I paid for my Samsung Galaxy S3 device that failed to last for 2 years, but also to cover my monthly service charges.
We're sorry to hear about the customer's dissatisfaction and would like to break this down to ensure there's no miscommunication.
Our records indicate the customer purchased a Galaxy S3 on 3/14/16, we explicitly state our products have a 30-day return/refund warranty, prior to checkout. Additionally, we offer a 90 day exchange period. The customer's account shows consistent usage from March 2016 to August 2017- including overage alerts nearly every month, indicating consistent usage. For this reason, we will no be extending the customer's return/refund period.
The customer's original order included a free trial of their selected services which becomes a paid subscription. This is disclosed prior to checkout and reiterated in a follow-up confirmation email. Additionally, the monthly renewals in reference by the customer in their complaint include the plans and services which the customer manually opted into via upgrade on their end, after checkout for higher tiered data plans and value added services
As a courtesy, we have refunded the customer's last 60 days of service ($99.28 total), despite usage on the account for over a year. However, we will not be offering an extended return/refund on their device. The account has since been canceled as of 9/15/17 by the customer. There are no further refunds that will be processed on our behalf.
I placed an order and never received. I called and they hung up on me repeatedly. Ever time I tried to tell them I wanted to cancel they hung up on me.
Refund I want a full refund from this company for everything that they charged
Our records indicate that the user purchased 3 SIMs on 9/11/17. The SIMs were shipped on 9/13/17. The SIMs were sent USPS and sent in a white envelope. Unfortunately, there is no tracking on SIMs. We also identified that the customer did not receive an email stating that the SIMs were shipped which is a bug that was recently fixed.
We apologize for any difficulties incurred while trying to contact customer service. However, the customer attempted to speak with an inbound sales representative. The sales representatives are trained for incoming sales requests only. The sales representative transferred the customer back to the IVR to speak with customer service. FreedomPop requires a VIP add-on service to speak with a representative via phone; customers can submit a ticket or look for other helpful topics in our support center - https://support.freedompop.com/. Additionally, customers can cancel their service via the IVR or by logging into their FreedomPop account.
We show that the customer canceled their account, and we have refunded all charges in the customer incurred back to the customer. We sincerely apologize for the customer's lack of satisfaction as we strive to keep customer's completely satisfied.
FreedomPop fraudulently withdrew money from my bank account then told me they cannot give it back because of a company policy.
I cancelled my FreedomPop services sometime before June 2017. Or at least I thought I cancelled them but found out that rather than cancelling my service FreedomPop changed one of my plans to what I believe was the minimal service ($4.99 monthly fee). I was charge $4.99 on 5-Jun-2017, then another $4.99 charged on 5-Jul-2017 and another $4.99 on 5-Aug-2017. A total of three $4.99 charges on what was supposed to be a cancelled account. When I caught the withdraws on my bank account I complained (FreedomPop Incident number: XXXXXX-XXXXXX) and was assured both verbally and in writing I would receive refunds for these three $4.99 charges. To their credit FreedomPop did refunded one of the $4.99 charges on 8-Aug-2017. However, for some reason and once again FreedomPop did not cancel my plan rather they changed it... again! This time to a $5.45 monthly plan and promptly withdrew $5.45 from my bank account!!! So again I called FreedomPop demanding an explanation and that they totally cancel whatever plan they set up for me and to refund the $5.45 plus the two missing $4.99 charges as promised. I received the $5.45 refund on 9-Aug-2017 but to-date have not received the other two $4.99 duplicitous charges. After complaining multiple times I ultimately received an electronic response back from FreedomPop stating "...the reason you only received 1 refund of $4.99 is because based on our existing refund policy, we can only refund 1 renewal on our customer's account. Our apologies but we can no longer process any further refund.". Are you kidding me!??! FreedomPop is not denying they errored by fraudulently withdrawing my money but now use this preposterous excuse for not refunding it!!! How simple can it be? All I asked was to merely cancel my service, not to change it (twice) and continue to charge me. Instead 1.) FreedomPop does not fully cancel my service when I originally requested rather 2.) FreedomPop changed my plan then, 3.) FreedomPop charged me 4 times for this new plans and now 4.) FreedomPop has the audacity to give me this outrageous excuse for not refunding all my money?!!!? FreedomPop has admitted fault and must correct this ridiculous situation they've caused and not give me such an unconceivable ludicrous excuse.
FreedomPop has admitted fault and assured me in writing they would correct their oversight by refunding all of the money they dishonestly took. I hold them to their promise.
Our records indicate that the customer ported their number out, but he did not contact us to cancel his service. Our support forum states the customer must contact us to ensure the account is closed - https://support.freedompop.com/app/answers/***. The account was stripped down to a smaller plan which is why the customer was charged $4.99 respectively for each billing cycle.
FreedomPop's dispute and refund policy require the customer to contact us within 30 days of a charge to file a disputer. FreedomPop's terms located at https://www.freedompop.com/service_plan_terms.htm (which are agreed to prior to checkout) state, "must notify us within 30 days after the date on which the disputed amount has been charged to the your registered payment method... If you do not notify us within 30 days, and unless otherwise provided by applicable law, you hereby waive any right to dispute the charge in the future, including in arbitration or a court proceeding." Thus, when the customer contacted our customer service department, our FreedomPop representative supplied a month refund of $4.99 on the charges from 8/5/17. However, the charge for $5.45 was due to customer requesting VIP customer service in the IVR. That charge was previously refunded.
As a courtesy to the customer, we have provided the 2 additional refunds of $4.99 back to the customer.
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept FreedomPop's resolution only because they finally refunded the money they fraudulently withdrew from my account however, I TOTALLY disagree with their reason. When I initially called FreedomPop to cancel my services why would they cancel one service and "stripped down to a smaller plan" the other service? Plus, if I did have this 'stripped down' service wouldn't I still have an account on their systems? Every time I called to talk to someone the automated system asked that I enter my phone number or email address. When I did, I was informed I did not have an active account and would need to contact them through their website. This doesn't make sense and this fabricated 'excuse' is a stretch. I see it as an attempt to save face with current/future customers and to cover-up their mishandling of my request. It is a shame a person has to go to such an extent to get resolution from this company. I am very grateful my dealings with FreedomPop are over.
Freedom pop did to unauthorized payments out of my paypal account amounting to almost 200 dollars total. When you try to call them nobody answer for me.
Other (requires explanation) I want my payments that they took out of my paypal put back.
Our records indicate the user ordered 2 LTE SIMs on 8/22/17. The first order included a promotion of our 1-month free trial of our 2GB LTE Unlimited Plan Semi-Annual Plan ($77.94 after the trial expires) and a 1-month free trial of our Phone Premier add-on service ($20.94 after the trial expires). The second order included a promotion of our 1-month free trial of our 2GB LTE Unlimited Plan Semi-Annual Plan ($89.94 after the trial expires). These trials become paid subscriptions if not downgraded prior to renewal. This is disclosed prior to checkout and reiterated in a follow-up email which includes their order confirmation, subscription details and instructions on how to manage their subscriptions. Since the customer did not downgrade either plan prior to expiration of the trial, we appropriately charged the customer $89.94 on 9/23/17 for both subscriptions.
FreedomPop requires a VIP service to speak with a customer service representative via phone; however, you can submit a ticket or look for other helpful topics in our support center - https://support.freedompop.com/.
As a courtesy, we have refunded the user for both charges on 9/23/17.
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept because the money they took out of my paypal account they have put back in. Even though I think they are full of BS. I wanted my money back and they put it back. So issue is resolved since they put back what they took.
Thank you Revdex.com
Be careful. I got a Freedompop sim card for a spare phone. I believed I was getting a free service. In fact I was signed up for a paid service, which after the "free" trial ended cost me $100. It actually costs money to transfer out of the paid service to the free service, and this process is obscured throughout. Only after the first charge will you know what happened, and then it's too late. Customer service is non existent. There is no phone, chat, or email anywhere. This is a dishonest company out to scam people.
Hello *** we're sorry to learn about your unpleasant experience. However, our terms and conditions does provide the information regarding any charges coming once an initial trial ends which can be found before confirming the purchase. Should you need any assistance with your account feel free to reach us at *** or you can also visit our Community at *** where an admin can assist you.
FreedomPop really is a sorry business. They constantly lie and steal from people. They sent me two router/modems after they promised I would only receive one. I disputed the double charge and closed my credit card so they could not charge any more to the account. After about 80 some emails they finally sent me an RMA to return ONE unit which I did and well within the 30 day return policy to get my rfund since my computer does not have wifi interface. Now after several emails and many of them from *** who promised to expedite my refund I still have not received my refund of $59.99. I explained that I only want my refund on one unit and if they will send me a prepaid address label I will gladly return the other unit but I will NOT pay to send it back since they promised they would only send one. I even sent registered letters to the CEO, the person in charge of customer experience, (he must love his job,) and one of the board members and they did not even have the decency to call or write back. Apparently deception and stealing is prevalent throughout this entire company from owner, to management right down to sales and customer service. All I want is my refund and a prepaid address label to send this other unit back. I will send the other router/modem back gladly AFTER receiving my refund.
This company took money from my account even after it was cancelled. The refuse to refund me my money even tho they said it was cancelled. Theft
The billing started back in October 2016, it was taken out of my credit card. 9.47 each month thereafter. I cancelled and they still continued to take out. Its a free service. I noticed it in July 2017 because I rarely use the card I just have payments set up automatically. I have tried several times to dispute these charges and I have been back and fourth with Freedom Pop, you cant talk to alive person. The only thing they said was that because you disputed it with the bank we cant help you. I have not disputed it with my bank, I just got the card cancelled. And if Freedom Pop took the money they should put it back and not let my bank do it, it sounds like fraud or some type of theft going on. Its not fair. The other thing they emailed me when I told them I would file a police report. They said I should have noticed it earlier. What company customer service tell you something like that. I will make sure this reach everyone higher up, not sure if they care or not but it's wrong, fraud, theft among other things
A refund, maybe better customer service with a live person and not communicating through email. They take you money when they want to whey can't a live person contact me for this matter. Not once did a representative call me.
Our records indicate the following:
The customer added visual voicemail ($2.49 after the trial) to their account on 8/17/16.
The customer added the Global 300 Plan ($4.99 after the trial) on 8/31/16.
The customer added MMS and Group Messaging ($1.99 after the trial) to their account on 11/5/16.
FreedomPop's terms located at https://www.freedompop.com/service_plan_terms.htm (which are agreed to prior to checkout) state the customer "must notify us within 30 days after the date on which the disputed amount has been charged to the your registered payment method... If you do not notify us within 30 days, and unless otherwise provided by applicable law, you hereby waive any right to dispute the charge in the future. " The customer was appropriately charged $9.47 on the 16th of every month for their monthly reoccurring charges. The customer notified FreedomPop of these charges, and we refunded $9.47 back to the customer on 9/25/17.
On 8/11/17, we were notified the customer attempted chargeback with their bank. Per our terms of service, a customer must contact us directly to dispute a charge in order for us to investigate and determine if a refund is warranted. Additionally, our terms indicate that not doing so and disputing directly with the bank will result in a terminated account. As a result of this, the customer's account was cancelled on 8/11/17. FreedomPop won the dispute with the customer's bank.
As a courtesy to the customer, we have provided two additional refunds of $9.47 back to the customer, but the account will remain cancelled.
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not add on all these charges, the phone was for a 7 year old. The reason I did not notice the charges was because I did not sign up for nothing extra. It was a free service and that is what I took advantage of. So to not notice the charges after several months makes since, no charges was suppose to be on the account. I don't use that card. I used that card to order the phone and a sims card from freedom pop free service. I don't even know all of these add on. When I look at my account mighty funny it don't even show the add on. I haven't used this phone since December of 2016. Now I cant even get into my account to see. I made copies of my account billing and I went back as far as Sept 2016. No charges was listed so why is it now that I signed up for all of this add on stuff. I do have copies of this because I saved it to my computer and thankfully I did because I cant even get into the account now. I have proof that it said 0.00 each month. The only reason I called my bank was to cancel that card so no more charges would come out. Its not my bank responsibility to pay those charges its the company. I work at the local police dept in my area so I was going to file a police report of fraud but I contacted the Revdex.com first. Its fraud and they want even talk to you live, you now have to pay for that. I feel like if you guys are any business you need a live operator to speak with, some one in management. Fraud and theft is what Freedom Pop has did to me. I have the documents to show. A free service is not what they offer and that is a lie. Last year I signed up for a free service and that's all I wanted. But to be getting charged for all these different services, I don't even know what these services are. Fraud and the worst at its best for customer service. Why is it so difficult to satisfy a customer. I haven't dialed a number since 2016 December so why would I have all these services. I did not add nothing on and I'm glad I have my bill to prove it.
Bad business and I hope they are not taking advantage of other people, please advise me if I need to file a police report. This has to stop. Respectfully Submitted,
Mrs.
Our terms of service state, "By using the Site and Services, you affirm that you are at least 13 years of age. If you are under the age of 18 years, you may not access or use the Site or Services without the consent of your parent or legal guardian and his or her agreement to these Terms on your behalf and his or her agreeing to take full responsibility for your compliance with these Terms; by agreeing to these Terms, your parent or legal guardian agrees to make all required payments for the Services on your behalf. "
As we stated previously, these charges were previously disputed with the customer's financial agency, and FreedomPop won the dispute. The bank did not allow the customer to receive the charges. While the customer's base plan is free, the customer had several add-on services that could have been added by the customer's child. The add-on service was for a Global Plan, Visual Voicemail, and MMS.
While these charges are valid, as a courtesy to the customer, we have processed four additional refunds of $9.47 for charges on 1/16/17, 2/16/17, 3/16/17, and 7/16/17.
I ordered a SIM card but never used the service. I was charged anyway and requested a refund THREE TIMES but have not received it.
I ordered a SIM card but never used the service. I had attempted to downgrade to the free plan as I was on a trial offer for another plan, but the link to downgrade gives a 404 error, so I assumed I would not be charged since I didn't activate the SIM card anyway. I was charged $59.97 on 9/16/2017.
I requested a refund via their support ticket system because though I did not cancel the trial in time, I did not even activate the SIM card so I am due a refund. I requested a refund via email and was told not to worry, I would only be charged that amount every 3 months - which is not what I asked, and there was no mention of the refund I requested.
I replied and stated that I would report them to the Revdex.com if I did not get my refund and that I was not interested in the plan they were trying to goad me into. I received a reply stating that they could process my refund but would have to deactivate my account and they needed my permission. I replied with my permission to deactivate my account and process the refund.
I just received a reply stating that they deactivated that account, but that now I would have to create a new account in order to get my refund. So I am reporting them to you, the Revdex.com, as I told them I would, so I can get my refund.
This business is run very poorly if this is how they treat their customers - I have worked in customer service for years for a top 10 Fortune 500 company and I am floored by how inept and indifferent their customer service agents are.
I can provide the entire email trail between myself and FreedomPop regarding this matter.
I would like my refund, and quickly considering the absolutely ridiculous way this matter has been handled. The business itself may be a great idea, I sure thought so initially, but anyone who has to deal with the actual customers should go for some serious training. A simple refund is easy to process, and they know that - that's why it's easier to turn it into a convoluted circus and have a better chance of keeping the money. Poor business practice.
FreedomPop is aware of a small bug that caused some customers not to be able to downgrade for a short period of time, and the customer should have received the refund earlier. We have refunded the user the charges. We sincerely apologize for the inconvenience placed upon the customer. If the user would like to cancel their account, please respond to this ticket or the user can log into their account to cancel service.