FreedomPop Reviews (%countItem)
FreedomPop Rating
Address: 1100 Glendon Ave #700, Los Angeles, California, United States, 90024-3511
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Address: 1100 Glendon Ave #700, Los Angeles, California, United States, 90024-3511
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The Family Plan, at $5.00 per line, with the 1GB free data plan is an incredible deal. Unlimited talk, Unlimited Text, Voicemail, SMS with attachments, and PREMIUM VOICE are included. Use a Groupon or Slickdeal link, and the phones can be purchased for as low as $25.00 each.
Hello ***, we're happy to know you're able to save money with FreedomPop along with enjoying the services. Thank you for your review and for choosing FreedomPop.
Good service and clear sound on calls.
Hello ***, thank you for your review and for choosing FreedomPop. We're glad to know you're enjoying the services FreedomPop has to offer as we hope this continues to be the case.
Though it started on shaky ground, my experience using the hot spot was/is going well. After getting the correct service with the billing I am very pleased. The hot spot works very well. I use the inexpensive rollover subscription so I can use the hot spot as an emergency connection. With hurricane Irma on the way, it will be tested.
Hello *** thank you for your review. We're glad to know you are having a positive experience after the initial hiccup. We hope the experience continues throughout your time with FreedomPop. We wish you the best of luck with the upcoming hurricane, stay safe.
4 star-love my hot spot.
Hello ***, we hoe you continue to love your hot spot along with FreedomPop. Thank you for your review.
Just started with them, but they look pretty good so far--better service for less cost than I had before.
Hello ***, we're glad you're able to save by choosing FreedomPop. We hope you continue to enjoy our services along with saving more. Thank you for your review.
double charging added new fee's charging for customer services not offering help
brought phone that blacked out so company sent another same issue so I brought a newer phone and waited 1 month before the transfer of my number took place being charged for 2 lines when I only need one. now that i've email about my bill and after getting a $15 refund they cut the phone off saying I owe them $40 I have proof of payment of the $24.99 im charged mnthy so how is it $40 now also the rep emailed me and said yes that got my payment but its for the line I transferred to the new phone so doesn't that mean my current bill is paid but I still have no service
I want only what I pay for one line one bill one phone
We are sorry to hear about the customer's unpleasant experience. There does seems to be some confusion with what occurred with the customer's new device. We reviewed the tickets the customer opened with our customer service department, and it does appear that our FreedomPop agent confused the new device with the old device. We apologize for this mistake.
FreedomPop escalated this issue to our technical department to resolve. On 9/11/17, we can confirm that the correct phone number and plan are on the customer's appropriate account. We have reached out to the customer to ensure they are no longer experiencing any issues.
We also refunded the customer's previous charge for a $15 top-up and most recent monthly payment of $28.46 for the trouble the user incurred. In addition, we added a free 1GB of bonus data to the customer's account.
We apologize for the inconvenience, and we appreciate the customer's business.
My cell phone service has been abruptly disconnected. E-mail efforts to their support dept has not been successful in restoring my cell phone service.
I renewed my cell phone service on January 19,2017. The service I purchased was a year of cell phone service. On August 18, 2017 my cell phone service was terminated without notice. The following day I notified FreedomPop's support using their web page support form.
My message to Customer Support By Service Web (08/19/XXXX XX:XX AM) reads: "I now have data, but no phone or text service. No in-coming or out-going voice or text. Please fix ASAP. Thanks!" This started an e-mail dialog that is still going on today, September 2. During this two week period, *** had me, verify the model of my phone, update apps, do a carrier reset, but none of these restored my cell phone service.
On August 29th, she ask me to update an app that contains ads. I thought, I am paying for my phone service and I don't want ads that use my already limited data. My phone and texting service are limited by this data. I have had my phone service disconnected in prior months because of lack of data even tho my "plan" says, unlimited phone and text.
Without that last update, FreedomPop's representative is unwilling to connect me to cell phone and texting service. I have been without service since August 18 and all my e-mails to FreedomPop's service representative have not been successful in restoring phone service. Frustrating!
I want to be able to finish out the year long plan I purchased on January 19, 2017. The plan I purchased had unlimited phone, unlimited text and 500 MB data per month. No more unexpected disconnects.
We are sorry to hear about the customer's unpleasant experience. We are going to have one of our customer service representatives reach out to the customer based on the contact information they provided.
We provided a pro-rated refund back to the customer for 1 month of service due to the difficulties the customer has encountered.
Tried to cancel an order before it shipped. Paid for 2 day shipping for 16.99 extra. Never received product.
Ordered a Galaxy s5 on XX-XX-XX via their website freedompop.com. After the transaction I realized that it was a used phone and not a refurbished phone. Called the sales department to try and upgrade for an extra 20.00. I was told I needed to contact the billing department to cancel the order, and reorder the refurbished model. I was given a ph# of XXX-XXX-XXXX. Upon making the call the automated system said I would have to pay 5.99 just to speak with someone in order to cancel my order. I instead went online to my freedom pop account and filed a ticket number for help. Tkt# XXXXXXX-XXXXXX. I received a reply from a *** who claimed to be in management in the sales department. He assured me that he would escalate the issue and resolve it before the item shipped. He didn't.. I received another call from a ***. He also claimed that he would handle it with the billing department. He didn't. I received 2 additional phone calls from sales reps. When I asked to get the item returned, they both put me on hold and disconnected me. I then went in again to my freedom pop account 3 days later and it showed that the phone was shipped and was going to take 10 days instead of the 2 which I paid an additional 16.99 for. I made another ticket for an RMA number to return the phone and get a credit. Tkt#XXXXXX-XXXXXX. Nobody here wants to cancel orders. They will take your money immediately, but ni order to resolve ANY issue, even if it is theirs, they want to charge 5.99 just to speak with them.
A full return of the purchase price of the phone and the 2 day 16.99 shipping charge as the phone will be here in 10 days, not 2. I would also like an RMA number so that I can send the phone back when it finally does arrive, and get a full credit for the purchase price and shipping charge. I would also like to see a class action lawsuit against this company as I feel they intentionally delayed the return process so that it would take longer.
We are very sorry to hear the customer's experience. This is not the experience we want to leave any customers with. Our devices are shipped by a third-party warehouse, and we will investigate why this miscommunication occurred.
If the customer emails ***@freedompop.com with "Revdex.com CASE#: XXXXXX" in the subject line, then we will be happy to create a pre-paid shipping label and process a RMA for the customer to return the device to us.
Typically, we only refund once the device is received. However, if the customer emails ***@freedompop.com again with the tracking number, then we will process his refund once we confirmed the device is shipped.
Freedom Pop has repeatedly fraudulently withdrawn money, over state lines, from my federally-protected account.
In addition, in direct contrast to what I did online AND this prior request, you again are charging additional monies
for what has ALREADY been downgraded to the Free Plan offered. Update: Freedompop has also illegally processed four ADDITIONAL withdrawals from my account
Return a total of $48.97
IMMEDIATELY to avoid this taken to our state Attorney General for multiple counts of FRAUD and RACKETEERING charges.
In addition, they have BLOCKED the only phone access to their customer service to get the monies returned and attempted to EXTORT additional money to have the privilege of have my stolen money returned.
cc: Legal File
*Please downgrade my account to free (I did it online but need confirmation.)
Also, please return the following incorrect charges:
8/9/2017 VISA - 08/07 FREEDOMPOP XXX-XXX-XXXX CA XXXXXX
UNCATEGORIZED -$19.99 $0.00
5/19/2017 VISA - 05/18 FREEDOMPOP XXX-XXX-XXXX CA XXXXXX
UNCATEGORIZED -$15.00
8/5/2017 VISA - 08/03 FREEDOMPOP XXX-XXX-XXXX CA XXXXXX
UNCATEGORIZED -$3.99
for a TOTAL of: $38.98
***
XXX-XXX-XXXX
cc: File
Immediate refund of $48.97 and a written guarantee they will not remove ANY additional monies from any of my accounts without prior written authorization.
Our records indicate that there was an error in our billing system. It caused the user to be charged for 2 accounts under the email of ***@gmail.com. The customer was charged $19.99 on 8/7/17 and $19.99 on 9/7/17. We engaged our technical team and confirmed that this account is closed. We also processed refunds for both of those charges on 9/8/17. We sincerely apologize for the inconvenience placed upon the customer, and we can confirm no other charges will incur on this account.
For the active account, the customer was charged $15.00 for an auto top-up on 5/17/17 as he utilized all of his data. FreedomPop provides the ability for all users to disable/enable automatic top-ups. Enabling allows the user to continue using their device when they run out of data by adding credit to the account, an additional Top-Up will not be incurred until the credit runs out. If the user disables the automatic top-up feature, then the account is suspended upon reaching the plan's data threshold. This is disclosed in our Terms prior to checkout. Instructions on how to disable top-ups are found here in our support website - https://support.freedompop.com/app/answers/detail/a_id/2676/kw/automatic%20top
We also provided the instructions to the user in a previous support call on 3/15/17. As the customer did not utilize this credit, as a courtesy to the customer, we have refunded the $15.00 charge. The customer should follow the instructions above to remove this service if the customer does not wish to utilize the automatic top-up.
Other than the charges listed above, we cannot find the other charges the customer discusses in the complaint. If there are other accounts under different email addresses, please let us know so that we may investigate.
(The consumer indicated he/she DID NOT accept the response from the business.)
First, you never refunded the $15.00 charge as per "we have refunded the $15.00 charge." I have repeatedly DISABLED the top-up for any phones and you have repeatedly enabled it.
After I initially sent the complaint (Revdex.com CASE#: XXXXXX), you have also FRAUDULENTLY made ADDITIONAL unauthorized withdrawals:
9/9/2017 VISA - 09/07 FREEDOMPOP XXX-XXX-XXXX CA XXXXXX
UNCATEGORIZED -$19.99 $0.17
9/5/2017 VISA - 09/03 FREEDOMPOP XXX-XXX-XXXX CA XXXXXX
UNCATEGORIZED -$3.99
9/14/2017 VISA - 09/12 FREEDOMPOP XXX-XXX-XXXX CA XXXXXX
UNCATEGORIZED -$0.01
for an additional total of $23.99 plus the $15.00 that you claimed to have already repaid for a current total of:
$38.99
Also, disable any alleged "top-up's" as per previous communication and return the $38.99 to my account.
We cannot disable auto top-ups for you as credit on the account is required to disable auto top-ups. Information on how to disable this feature can be found here: https://support.freedompop.com/app/answers/detail/a_id/2676/kw/automatic%20top. You can also log into your account to cancel service if you do not wish to have a credit on your accouont.
For all charges that you are referencing, please see the attached spreadsheets which shows all transaction IDs. Please review these with your bank to ensure you received your refund as all refunds show as processed.
Unless you have an account under a different email address, we do not see a charge for $3.99. Please indicate any other email addresses you may have an account under.
Apart from a bug or technical issue, we only withdraw funds from customer's accounts when the customer requests an add-on service, plan, overage, etc. All of these fees are laid out in our terms of service. Since we cannot guarantee that the customer's future actions we cannot guarantee what funds would need to be removed.
(The consumer indicated he/she DID NOT accept the response from the business.)
I will, at least for the moment, withdraw the request to return the $.01 of the unauthorized charges listed below. You failed to address ANY of the OTHER fraudulent charges.
First, you never refunded the $15.00 charge as per "we have refunded the $15.00 charge." I have repeatedly DISABLED the top-up for any phones and you have repeatedly enabled it.
After I initially sent the complaint (Revdex.com CASE#: XXXXXX), you have also FRAUDULENTLY made ADDITIONAL unauthorized withdrawals:
9/9/2017 VISA - 09/07 FREEDOMPOP XXX-XXX-XXXX CA XXXXXX
UNCATEGORIZED -$19.99 $0.17
9/5/2017 VISA - 09/03 FREEDOMPOP XXX-XXX-XXXX CA XXXXXX
UNCATEGORIZED -$3.99
for an additional total of $23.98 plus the $15.00 that you claimed to have already repaid for a current total of:
$38.98
Also, disable any alleged "top-up's" as per previous communication and return the $38.98 to my account.
With the amount of $.01 tentatively ceded, I have still YET to received the adjusted total of $38.98 as shown above. Please return said monies IMMEDIATELY. Also, verify that, aside from the $.01/month maintenance fee?, you will not remove any future monies without express written approval IN ADVANCE.