Freehold Kia

I am sorry if it seems like we have a communication problem or the wrong customer information crisscrossed.Please contact me personally at ( [redacted] I would like to help resolve your complaint [redacted] Freehold KIA [redacted]

Sorry for the miscommunicationRevdex.com did not talk to the sonBut Ashley did talk to the Father of the customerStill waiting on response from warranty companyHe was advised by Ashley on the time needed to have everything applied to his account

Dea [redacted] I apologize for us not responding sooner to this complaint and want to thank you for taking the time to communicate to us about your experience with our dealership We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible I would like to speak to you directly in the coming days about your complaint submitted 12/29/and ensure your refund has been handled and to make our best attempt in regaining your confidence in our companyPlease accept our sincerest apology for any trouble or inconvenience this has caused you and contact me directly as soon as you receive this responseI look forward talking and working with you on your future automotive needsThank you, [redacted] C [redacted] Freehold Kia Internet Director, Phone: [redacted] ***

[redacted] I have confirmed the warranty has been cancelled and as soon as the money is sent back from the warranty company you will be sent a checkI understand it was long overdue, and I wish I could tell you that the problem was generated by anything other than human error and oversight However I have spoken with our accounts payable department and as soon as the money hits it will be paid out promptly

After looking at the transaction, the following was discovered On first payment: The vehicle was purchased on a month lease which means first payment is done up frontCustomer has more payments left from initial contract dateHe was not asked for any monies upfront Technically whole transaction was done with no money down or initial payment.The vehicle was purchased with us also satisfying the remaining balance of his trade, which was roughly $in paymentsAgain, he was not asked for any monies upfront and all he did was sign and driveThe Finance manager numerous times did speak to the customer about the transaction, explaining to him the information I had written downAt no point did the he say that since the customer already signed that the customer had no recourseHe tried to explain to him down to the penny how the transaction was done and referenced his contract If he still needs further assistance, please feel free to have him call me at [redacted] to address the issue further

Dear [redacted] I apologize for us not responding sooner to this complaint and want to thank you for taking the time to communicate to us about your experience with our dealership We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible I would like to speak to you directly in the coming days about your complaint submitted 01/17/and ensure this has been handled or explained properly about factory warranties and aftermarket installations as well as to make our best attempt in regaining your confidence in our companyPlease accept our sincerest apology for any trouble or inconvenience this has caused you and contact me directly as soon as you receive this responseI look forward talking and working with you on your future automotive needsThank you, [redacted] C [redacted] Freehold Kia Internet Director, Phone: [redacted] ***

Dear [redacted] I would like to speak to you directly in the coming days about your complaint submitted 10/16/and to make our best attempt in regaining your confidence in our companyI apologize for us not responding sooner to this complaint and want to thank you for taking the time to communicate to us about your experience with our dealership We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible We do try our best to ensure every vehicle sold is in great standings and repair items discovered during inspection, however we cannot predict mechanical failures that may occur after purchasePlease accept our sincerest apology for any trouble or inconvenience this has caused you and contact me directly as soon as you receive this responseI look forward talking and working with you on your future automotive needsThank you, [redacted] C [redacted] Freehold Kia Internet Director, Phone: [redacted] ***

Complaint: [redacted] I am rejecting this response because: They failed to provide the right information Regards, [redacted]

The check for the remote start has been mailed out approximately three weeks agoAnd she has just picked up her car after damages have been repaired

Dear [redacted] I am at a loss to explain why we did not respond to you more quicklyI apologize and want to thank you for taking the time to communicate to us about your experience with our dealership We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible I would like to speak to you directly in the coming days about your complaint submitted 7/21/and to make our best attempt in regaining your confidence in our companyThere may be a simple misunderstanding about the price you are referring too, may times looking at the top line of a sales & finance contract it reflects the total including Tax, Lic and even finance charges that are on top of the vehicle sale priceIn addition, you referenced a 7% interest rate along with a 3% and a 4% interest rate and this is why it will be best to invite you in with your contacts and review them with you one on one and look at options on helping you purchase another vehiclePlease accept our sincerest apology for any trouble or inconvenience this has caused you Again, we highly appreciate your feedback as it will assist us in becoming better at what we do Please contact myself as soon as you receive this responseI look forward talking and working with you on your future automotive needsThank you, [redacted] C [redacted] Freehold Kia Internet Director, Phone: [redacted] ***

Complaint: [redacted] I am rejecting this response because, though I appreciate receiving half of the documents requested, I still have not received the documents from the Kia Forte (purchase agreement and service records)Please attach to the next Revdex.com response, as I have not received any emails from Freehold Kia Regards, [redacted] ***

The following claim had been received by Freehold Kia on 1/18/This will be resolved this week at the earliest time possibleThe customer is currently in an open communication with [redacted] S [redacted] You may contact the customer to verify this informationAny further questions or concerns, you can reach [redacted] S [redacted] at [redacted]

I understand your position , however this was due to scheduled payments and not part of the deal, whether it was returned here or at a *** dealership, has no bearing on what was owedIf you can show that any part of your bill is due to our faultFor example: late return fee, we will gladly
reimburse you for that. Thank you David H

Dear * *** Thank you for taking the time to communicate to us why our sales team did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. I would like to speak to you directly in
the coming days to make our best attempt in regaining your confidence in our company and to get more information on exactly you spoke with. In addition, we will further evaluate how we can prevent this problem from occurring again in the future as well as discuss options available on Kia Sorento pricingPlease accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s {my / our} goal to retain you as a satisfied customer and will hope to serve you for your current automotive needs or again in the future. Thank you, *** C***
*** *** Internet Director, Phone: *** *** ***

Complaint: ***
I am rejecting this response because: The bill is showing an additional monthly payment because the vehicle was returned three weeks lateThis monthly payment did not ehist in fact *** stated my last payment would have been December 13th if the vehicle had been returned on timeI will get the breakdown of the bill for you however it is very difficult to reach youHow would you like me to give it to you and when would everything be resolvedI have been dealing with this issue since January.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIf for some reason I do not receive payment I will update the compliant.
Regards,
*** ***

To whom it may concern: I have reviewed the client complaint and I find their version of events credible and accurateI will be processing a refund check in the coming days and sending it to the client address on fileThank you, Joe A*** Parts and Service DirectorKia Freehold
***

I had forwarded the complaint to our General Manager David L*** and he has been in touch with the customerWe are now in the process of rectifying and scheduling a day to take care of the issuesAttached is a copy of all Repair Orders done for the vehicle. Joey C***

I am sorry about any inconvenience you may have had in acquiring your recordsI will attach the forms on the next e-mailIf you can please let me know what name the other vehicles are under and what year and model pleaseIf you can give the VIN too that would be perfect As of now I only
have this vehicle under your name *** * *** *** *** *** VIN # *** Joey C***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***