Freeman Toyota/Scion

Hello The Toyota lease was under my name *** *** and it was a Toyota I leased the vehicle from Toyota store on telegraph road in michigan. *** *** *** ** *** If you want to contact me for further details please feel free *** I really don't want anything other than them removing their accusation of my not making payments on my car when it was not thatI want my credit score to go back to what it was so that I can refinance my houseI made the mistake of leading again from Toyota but I know better now and I will take my leading services somewhere else where they appreciate my timely automatic paymentsPlease help me it is very important to refinance my house and I can't do that until that is removed off and I know that it is because Toyota sent me a letter saying that it was not for non payment than why put it that way

On 5/1/the cus***er spoke to our CRM *** *** and she offered to have his interior cleaned as well as his A/C system cleaned out, but the cus***er declined the offerOn 5/1/the cus***er also spoke with our Service Manager *** *** *n regards to his complaint, and *** explained
that the musky smell was do to an atmospheric condition due to Texas' hot and humid weather. The Texas weather being so hot and humid causes the AC condenser to collect condensation causing it to sometimes temporarily omit a musky smell once the AC has been turned on due to the fact that modern cars are sealed so well*** advised some recommendations to the cus***er to help with the issueIt is Freeman Toyota's goal to resolve cus***er complaints in a timely fashion, please contact me directly for further assistance

Complaint: ***
I am rejecting this response because: They know we were together there to buy the car. They are making excuses to avoid the responsibility that they have not answered to my contacts. Anyway, my wife has given me the authority to act on behalf of her. So, I have all the right to contact them and I did contact them numerous times through various routes. They ignored all of them. They have to act fairly on this. Not just making excuses. I am considering to further my actions against the company. Hey, Freeman Toyota, Don't be happy thinking that I will stop when you ignore meThat's no good. Thanks
Regards,
*** ***

To Whom It May Concern:I have spoken with the sales person mentioned in the complaint, and he spoke with the customer 1/20/and requested a check be cut and mailed out in the amount of $319.00. The check number is and it is being mailed out todayPlease see the attached
copyThe accounting clerk mentioned in the complaint was on vacation until 1/21/2016, and was not able to check her voice mail until todayIt is my firm belief that with the complainant's desired outcome being met, that this matter is being resolved to the customer's satisfactionFreeman Toyota values the customer's input whether is be positive or negative and will always strive for our customer's absolute satisfaction

To Whom It May Concern:Please see the website links below.Here is the link to what was found online, ***Here is a forum, ***The website will
clearly state that this is a warranty enhancement not a recallIn other words, it is not a safety issue if it were a recall it would not have a time limitNeither is it a condition that would exist in all the vehicles, therefore a customer would be expected to bring vehicle with complaint of consumption to begin process of repairs just as would happen on any other repair that is not a recallI use a for instance, a customer has a brake squeak under warranty if it were not brought to a dealer’s attention and car brought in how the repair process would beginThis condition if brought to any servicing facility would likely been caught and repaired as again this c.s.por warranty enhancement is information that is publicAlldata and Prodemand that are two of the most prominent pay for sites that repair facilities use to diagnose repairs and build estimates would have pulled these publications to send customer to a dealer to make repairsIt is unfortunate that Mr*** cannot get his car repaired under warranty but is simply a result of it not being brought in for repair till warranty had expired as vehicle is over ten years old .The last mileage documented by Carfax was in September of and mileage was a 144k and estimates a retail value of the car at 5,with only service records existing on this vehicle.Sincerely,Freeman Toyota

To Whom It May Concern:Please verify which Toyota Dealership the vehicle in question was purchased or the name the vehicle was purchased underI am not able to pull up any information regarding the vehicle under the name givenI wish to resolve this issue in a timely manner, but I
need more information.Best Regards,*** ***Executive AssistantFreeman Toyota

The customer has to go on to our website and electronically give Freeman Toyota permission to pull a credit score. They fill out a Finance Application and submit it to Freeman Toyota, where we will look up their information. Before we can do that, the customer will acknowledge the following statement before submitting the application:"I certify that I have provided true and accurate information in this form and that I have read and understood the dealership's privacy policy. By submitting this form, I authorize the dealer to begin a credit investigation, to process my application, and to forward my application to lenders, financial institutions, or third parties, in order to process my application." Our sales person reached out to the customer numerous times, gave his FICO score, and tried to be as informative and prompt as he could be. The accusations of "deceptive trade practices" are completely false.The customer did not return calls to make an appointment to come in and speak with our sales person, which he made several attempts. Our sales person responded promptly to the lead the customer sent in, and gave him the information in a timely manner. The customer authorized Freeman Toyota to pull his FICO score, therefore, it is my firm belief that Freeman Toyota did everything we could to make this a positive experience for everybody involved.

I was able to explain to Jed it was a result of vehicle being lifted for recall and the wear that was already on shock that caused them to stick. I was able to get Toyota involved and they made a concession of 400.00 in future service satisfying Mr. [redacted].

Every product needs to be approved by the customer before it is added, and I attached signed contracts verifying the customers agreement to the terms. Clearly there was a misunderstanding, but Freeman Toyota is a very reputable company and it is not our intent to deceive our customers. When our Finance manager went over all the terms of warranties and products, everyone was in agreement and the customer signed the documents. If the customer wishes to cancel products, he can do so by contacting the Finance Department.

This is not correct that I passed on two previous chances to buy on this vehicle, I simply looked first time and price was 19900.00 without any discount so I was keeping an eye on the price of this car and on Friday 01/22 I received an email from business that price of this car is reduced to 18291.00 and on Saturday (01/23) I got a call from business and offered 18091.00 for the same car if I buy same day. Now I have following questions:1. If someone already put money on the car then why was I offered 18091.00 by business? 2. On Saturday when I went to buy car why I was given test drive if someone already put more on the car? 3. Why the paperwork started to buy the car as salesman asked wether I will be paying cash or financing?Also if someone already put money on the car then why salesman offered to buy the car on 18750.00?I was hurt by the unprofessional behavior of the business by inviting to purchase a car on a committed price and later trying to sell on a higher price than committed price which I declined and now blaming customer that I passed on two chances. I also didn't received any call from General Sales Manager after business assured me that he will be calling you. I reminded them Monday evening (01/25) about this non-communication and I was reassured that GSM will be calling you today and I didn't received any call from him so far. I received this response only after my Revdex.com notification.

Complaint: [redacted]
I am rejecting this response because: the problem still exists with the vehicle. The noise is still present and has not been fixed.  The vehicle is making the exact same noise that I have been complaining since April. 
Regards,
[redacted]

I guess this matter will stay unresolved. Thank you Revdex.com for trying to help. May others take notice when dealing with this company.

To Whom It May Concern:The response below is from our Parts and Service Director in regards to a TAS case that was opened by the customer almost simultaneously as the Revdex.com complaint:"Ms. [redacted] called regarding a noise concern on her Rav4.  The most recent description of noise was a subtle whining noise that was intermittent.  After approx 30 min test drive we were able to duplicate noise with customer.  TAS case was opened and noise was identified and corrected.  Repair was confirmed with shop foreman and service manager.  Noise concern was eliminated, vehicle operating normally with no abnormal noises.  Follow up was attempted with customer to confirm satisfaction with service visit.  Left voicemail for customer.  No response from customer prior to survey.  Vehicle operating normally at this time, no action to be taken."Freeman Toyota has reached out to the customer to follow up with the most recent work done, and the customer has not returned the call. At this time, I believe Freeman Toyota has put forth the effort to try and resolve this customer complaint to the best of our ability.

To Whom It May Concern:The customer had the chance to buy this car on two different occasions, but passed on the chance. Another person put a down payment on the vehicle and it is pending the sale. As far as communications between the customer and the company, he hasn't given us the chance to...

respond. He called my extension and left a voicemail on Saturday, and was calling me again before 9:00 a.m. on Monday morning. I am not available on Saturdays and neither is our GM. Between all of that time he had called our Used Car managers, the Sales person, our Receptionist, and our CRM. It was taking some time to get the details between all of the phone calls left between all of the people involved. This all occurred from Saturday 1/23 to  Monday 1/25.  We were (are) trying to address the customers concerns in a timely manner, but he did not give us the opportunity to do so.

To Whom It May Concern:Please find the proof of cancellations and the copies of the checks for the cancelled warranties that were sent to the lender. It is our goal to always have a positive experience at Freeman Toyota, and I believe that the desired settlement that the customer wanted has been met. We appreciate all the feedback whether it be positive or negative, and we will always strive to do better. Please don't hesitate to contact me directly with any concerns. "Desired Settlement:We want to get this issue resolved about the warranty and get it off from our loan amount as was explained to us by finance person, David [redacted] . We cancelled our warranty by calling him on end of September , after making 3 car payments as we were instructed to do so. He said it is cancelled back ithen and should be off our loan amount in a month to get all the paperwork done. We want what we were told and promised - cancel our warranty and pay bank the warranty money so our loan should decrease . "

To Whom It May Concern:As soon as I received the Revdex.com message from the customer, I contacted our Parts and Service Director. He reached out to the customer and scheduled a meeting in person to resolve the concerns. At this time, to the best of my knowledge, all concerns regarding the complaint have...

been resolved. Best Regards,Freeman Toyota

Complaint: [redacted]
I am rejecting this response because: The sales person was not aware of the rules and did not inform us of anything about the college student discount program, although I and my wife were discussing on under whose name we buy the car.  I do not believe that the sales person intentionally did not informed us of the college rebate program.  He just was not aware of the program.  Except that, he served us well in the car buying process.  I appreciate that.  But because of his unawareness of the program, we had to lose $750.  However, I do not want him to get any bad thing because of this case.  That is the reason I did not list his name at this Revdex.com discussion. The point that I am making is that the training of sales people is your dealership's responsibility.  So, I believe your dealership should take at least some of the responsibility.  Again, I understand that nobody did this for evil purpose.  But We lost $750.  It is not a little money for us.  However, I guess your dealership has a lot deeper pocket than ours.  So, I hope your dealership to take some forward-looking actions for your customer.  I don't dislike your dealership at all.  The car buying process was a good experience.  The sales person was very courteous.  Actually, I like him and your dealership.  And I will talk to my friends my positive experiences with your company.  I just hope you take some actions for your customer in a broader and future-looking viewpoint. Thank you.  
Regards,
[redacted]

To Whom It May Concern:Please see the attachment in regards to the $1400 service contract that was purchased by the claimants 03/25/2014. The presence of the customer's signature is an acknowledgement that the customers were aware of the policy that was purchased. Our warranty clerk issued a...

check for $150.00 on May 8, 2017, and this amount was a refund based on the mileage and terms of the contract purchased at the time of cancellation. The claimants said that they never received the check, so a new check was reissued 9/20/2017 and given to them in person by our Finance Director. Our Finance Director also offered the customers 6 oil changes complimentary of Freeman Toyota, and at that point the claimants said that they were going to retain a lawyer. An effort was made by Freeman Toyota to reach a resolution, but at this point, conversations between the customer and Freeman Toyota cannot continue.Best Regards,Freeman Toyota

To Whom It May Concern:
The down payment in question was applied to Mr. [redacted]' loan. Several of our employees have reached out to Mr. [redacted] to explain to him how the money was allocated in his car deal. Our Finance Director, Business Manager, Sales Manager, his Sales Representative, and Toyota...

Financial Services have tried to explain to him that Freeman Toyota applied his down payment to his loan and do not owe him any money. Freeman Toyota issued a check in the amount of $400.00 on 6/19/2015 as an extended offer of apology to resolve the confusion with the customer's lease. Mr. [redacted] has opened up three different cases with Toyota Financial Services to which all have been closed showing no wrong doing on our part. It is my belief that  Freeman Toyota has done everything possible to resolve this complaint. I have attached the contract showing the down payment was put toward the lease as well as a copy of the check that was issued.

we would like to have a vehicle to use while they determine about tires and the reason oil has disappeared  and the air and heat problem. We only have one vehicle and no transportation was offered. He let us know we would have to leave it and expected us to leave with no offer of transportation. He was totally rude. We want car fixed absolutely but we want to be treated fairly and with respect
Regards,
[redacted]