Freeman Toyota/Scion

hello Please advise I was unable to find that dealership on the list can you please advise on how I am able to locate them or if you can assist in this matter

To Whom It May Concern:We have addressed the concerns from the customer and spoken with him several times. He has opened a case with Toyota and it has since been closed, he has spoke with our CRM, Finance Director, and our Sales Manager. The issue is that he is not on the car deal and we cannot honor his wife's college degree for the rebate because it does not qualify due to her receiving her degree from out of the country. These are not Freeman Toyota's rules, this is on a corporate level. The complainant is not on the car deal, so we cannot use his college degree for the rebate either. Freeman Toyota has tried to bring this complaint to a resolution, and it has been closed by Toyota Corporate, but sometimes we cannot reach an agreement.Sincerely,Freeman Toyota

My 04 questions were not answered so far, why I was denied purchase on the committed price and offered to sale on a higher price than committed price:1. If someone already put money on the car then why was I offered 18091.00 by business? 2. On Saturday when I went to buy car why I was given test drive if someone already put more on the car? 3. Why the paperwork started to buy the car as salesman asked wether I will be paying cash or financing?4. Also if someone already put money on the car then why salesman offered to buy the car on 18750.00?

Freeman's response does not even address the complaint.  In fact that response only validates my claim that they totally misrepresented the warranty. I was told it was a BRAND NEW VEHCLE WARRANTY,BUMPER TO BUMPER. If a brand new vehicle had a leaky seal it would be repaired at no charge. When it leaks it is going to damage the switch and possibly the motor, which will not be covered because I did not repair the leak. The back window seal is completley missing. It has motors and switches as well.  This vehicle should have been inspected and tested before being sold. I have attached my my complete documentation for my warranty that I received at sale.  The bottom line is Freeman lied about the warranty.  It is NOT a brand new vehicle, bumper to bumper warranty.if it has restrictions other than abuse. Why wasn't I given a copy of the warranty?  Perhaps it's because I may not have spent $3000 for it! Reread the complaint!

To Whom It May Concern:
I am unable to find a car deal in reference to the date you have
provided. The last known vehicle purchased by the given name was December
12, 2009 and it was a 2010 Toyota Tundra. Please provide either the VIN number
or the name the vehicle was purchased...

under so I may have sufficient
information to look into this complaint.

I would like to start off by saying that the offer to have your car's interior and A/C system cleaned still stands. An A/C evaporator cleaning service annually or biannually can help reduce the odor. I want to offer a better explanation of what is going on with your vehicle. Vehicle may exhibit naturally occurring odors from the HVAC system related to environmental factors such as high temperatures and humidity. Odors emitted from the A/C system are a normal characteristic of au[redacted]otive A/C systems, and it is normal to experience odor upon the initial start up due to the moist/humid air that is trapped in the HVAC system after the vehicle has been parked. As previously discussed with our Service manager [redacted], he suggested that when you park you car in the garage at night, that you leave the windows cracked to allow the moisture in the car a chance to dry out. This will help reduce the musky smell you experience. Also, at our cost, we installed a high performance charcoal filter in your vehicle. This procedure does not eliminate the odor, but it does reduce. Also, if you set the HVAC system to the outside (fresh) air mode when parking the vehicle, this assists in the reduction of odors that could be trapped HVAC system. I want to reiterate, this problem persists in most makes and models of vehicles, it is not only a Toyota problem.  It is due to the high temperature and humidity in Texas' atmosphere. There is nothing that can be done to eliminate this problem, but there are things you can do to reduce it, which we have accommodated. I hope this explanation is helpful in the understanding of what is causing the musky odor in the HVAC system in your vehicle. I have also attached some literature on the HVAC system for a better understanding of the issue.

The issue here is not that the contract
was signed. It is the fact that some items were charged without my consent from
the initial price agreed. Look at the warranty package; It shows
contract A-2893459 and EGMD 60430007. Both packages at a rate of
$1,807.52 that I signed and agreed to it. It is an 11 page package
that includes all the services.
I got the same contract that you
included showing the discrepancy.
I want to make sure you send me the
cancellation paperwork to recover the $371.31 in services not
mentioned anywhere in the contract. I already have the cancellation
forms for $1,807.52And I say it again, the finance manager
went over the terms of the warranty including all services for
$1807.52 disregarding the $371.31 charge.
So one last time, send me the
cancellation form for the $371.31 so we can finally close this issue.
We both know I don't have to be there. E-mail or include the forms on
your response.

To Whom It May Concern:Freeman Toyota was not given the opportunity to inspect this vehicle regarding this complaint. Our service manager advised the customer that in order to properly inspect the vehicle, it would need to be left at the dealership. The customer did want to do that and decided to...

leave. The customer first had their vehicle diagnosed at Classic Chevrolet, and we offered to call that dealership to find out what was going on with the vehicle to save them from paying another diagnostic fee at our dealership. As far as the tires go, from the brief period of time Freeman Toyota was able to look at this vehicle, it appeared that the tires were not properly rotated on schedule, this would lead to wear and tear on the front end tires because it is a front wheel drive vehicle. It is recommended that tires be rotated every 5,000 miles. The extended warranty information was given to the customer by another dealership, so I cannot comment on that. The best way to have these issues resolved, the customer would need to let our dealership inspect the vehicle, and give Freeman Toyota the opportunity to inspect what issues this vehicle is experiencing. It is our goal to resolve this complaint as soon as possible. Best regards,[redacted]Executive AssistantFreeman Toyota

Freeman Toyota values our customer's feed back whether it is positive or negative, and we will continuously strive to improve and obtain customer satisfaction.

To Whom It May Concern:I am unable to respond to the claim as it is not against our dealership. We are located in Hurst, Texas with no affiliation to the dealership in Michigan. If you wish to file a Revdex.com claim, it should be against the dealer you leased your truck through.Best Regards,[redacted] 
[redacted]  **  [redacted]

Re: James O’Neill
To Whom It
May Concern:
             
When making a car purchase there are various products that are either attached
to the front of the loan or the back of the loan.  For instance Gap and
vehicle...

service contracts are added to the contract after sales tax and are
also thus able to be canceled should the customer decide to trade or sell the
vehicle.  Front end products such as road hazard, fabric protection, and
LoJack and paint protection are added before sales tax and appear on the
contract to increase the sales price of the car but actually are just added
because they have to be taxed.  In the case of Mr. [redacted] his loan
included two front end products:  36 months of key loss protection and 36
months of road hazard protection.  These totaled $371.31 combined. 
Since Key loss protection and road hazard protection are front end products
they are actually added to the sales price rather then added after taxes are
calculated.  Thus it appears as an increase in the sales price of the car
on the contract but in fact the sales price remained the same as previously
agreed.  Mr. [redacted] agreed to the payments and was happy while signing
the contracts.

To Whom It May Concern:The original lead that the individual inquired about was for a Blazing Blue Pearl Tundra with the VIN # [redacted], this Tundra had more equipment and did not qualify for the $26,995 pricing. Please find the attached documents to show that our Salesperson [redacted]...

Thompson communicated properly and in a timely fashion once the individual sought information regarding the Tundra. It is my belief that Freeman Toyota made an effort to communicate via email and by phone to relay the pricing for the vehicle in question. [redacted] called the individual several times and multiple left messages that were never returned.

To Whom It May Concern:
The customer's complaint has been investigated. I have uploaded his warranty to where he has signed as acknowledgement. The warranty covers high tech part which includes the sunroof in regards to the motor and switch. I have highlighted the sections below where the...

warranty discusses the seals and gaskets: (page 3 of the warranty)
"Seals and Gaskets coverage included only if your vehicle's odometer reads less than 80,000 miles on contract purchase date. Minor loss of fluid is considered normal and is not considered a mechanical break down."
The customer purchased the vehicle with 104723 miles on it, so the warranty does not cover the seals. It is my firm belief that the warranty itself will determine that Freeman Toyota is not liable for the customer's repairs.
Best Regards,
[redacted]

To Whom It May Concern:Freeman Toyota stands by the warranty that was sold. The customer signed warranty as acknowledgement that he agreed and understood the terms of the warranty. Normal ware and tear of a vehicle is not covered under the warranty, and the dealership is not liable for repairs of the seals around the sunroof. The vehicles is question has over 100K miles on it, so it is reasonable to have some sort of ware and tear on the seals. I have attached the product waiver that the customer signed explaining that he received a full explanation of how the warranty worked, as well as a signed due bill stating that Freeman Toyota had nothing else promised (services/repairs) as far as the vehicle purchase went. It is my firm belief that Freeman Toyota is not responsible for any repairs to the complainant's vehicle repairs.

To Whom It May Concern:Freeman Toyota cannot discuss matters regarding any purchase or lease unless it is with the customer. We cannot comment on the matter any further at this time. We would be happy to discuss any concerns with the customer anytime she would like to address any concerns she...

has.Sincerely,Freeman Toyota

1)  My inquiries asked what trucks (plural) were associated with that advertisement, not if that particular truck was.2)  That aside, I still never received any kind of documentation containing my financing options after I submitted the finance application online.  I'll paste what your website says below.http://www.freemantoyota.com/finance"You don't need to bring a calculator or a protractor to the Finance department at Freeman Toyota because our Finance experts will hold your hand through the entire process. We'll clearly explain the selling price, cap cost reduction if it's a lease, taxes, fees, and most importantly, the monthly payments you'll make and for how long. You'll understand your contract like a pro by the time we're done --and don't hesitate to ask questions! You can also do advanced research utilizing our financial tools on the Freeman Toyota website that our team has provided for you. If you have a trade-in, you can see what it's worth by punching in a some details about it using our online form, so you won't be in for any surprises when our technicians appraise it. In fact, even if you don't purchase a vehicle from us, you can still sell us your car, and we'll give you a cash offer! You can also find Toyota national and local incentives that are available, so you'll be way ahead of the game. Finally, you can complete our safe and secure online finance application, which will inform you of your financing options within moments. You're APR and auto loan terms will be determined by your FICO score, but don't be concerned if your credit has taken a hit. Through our multitude of lending our sources, our Finance aces will be able to structure a loan for customers no matter which credit tier they land on. We have one goal at Freeman Toyota -- to see you drive off in the Toyota that suits you best at a price and with loan terms that we all agree on!" Now, please remove this inquiry from my credit.  These deceptive trade practices will not be tolerated.

Since they are not willing to do anything, I want to cancel the services that they added without my consent. The paperwork they submitted does not show itemized items and made it look like it was part of the warranty package that I bought. The key loss and road hazard protection. Got the paperwork with the warranty package and none is noted to be a "front end" item.

To Whom It May Concern:I understand your frustration, and I want to offer our apologies that the deal did not pan out. Once Freeman Toyota received the down payment from the other customer that allowed us to hold the car. This is a fast paced business, and human error does happen on occasion. Our sales staff thought it was not sold, and told you it was available by mistake. Freeman Toyota wishes to offer your our sincerest apologies for your trouble. Best Regards