Fremont Law Group

Client, *** ***-***, has received a full refund as of 9/30/Client has been unreachable based on contact numbers providedThis should resolve all issues

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I spoke with *** from Freemont yesterday 10/31/and she offered me a refund of $plus my funds in escrow of $1884.This would mean I still paid them $for a year of no progress toward my debt resolution and a full judgement against me from ***.We discussed the judgement and she stated ,as many others there said ,that *** is extremely hard to settle withI asked her ,why then was I not informed of this so I could have decided not to include *** in the contractI also informed here that I have never received a completed copy of the contract despite repeated requestsI also explained that I never received a formal presentation regarding the fees and refused to sign the statement at the contract signing that I didI still feel like I was grossly misled by FremontI recited a voice mail from *** asking me to call her today, 11/1/17, to discuss this matter further and I will do this today when they open.Thanks for your help.***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint
resolved
Dear Madam:This is to inform you that an agreement has been reached with Fremont Law Firm and attached you will find a release of our funds back to our bank. We would very much like this closed ASAP so we may regain access to the funds withheld. Thank you kindly for you help and have a great day *** and *** *** Regards,
*** ***

Complaint ID [redacted] Our Ref. No. [redacted]Dear Revdex.com.In response to the complaint dated 07/31/2017. We strongly disagree with the contentions of the complaint. The client has omitted important information.The client signed up with Fremont Law Group and was fully informted of all...

fees at the time they signed up. Fremont Law group has returned all monies held in the clients reserve account, however the client’s judgement and subsequent garnishment of his bank account was due to the clients refusal to follow directions and file his answer to complaint with the superior court. Here is a brief timeline of events leading up to the clients cancellation:12/08/15 Client initiates retention 02/05/16 Letters of Representation sent to the following creditors:[redacted]r CONFIRMATION OF CREDITOR DOCUMENTS sent toclient Lawsuit Creditor: Discover Case Number:[redacted] 01/31/17 Date Served (sub served) 02/03/17 Date Client informed us of Summons: 02/06/17 Date Summons Received in Office 03/02/17 Answer Due Date (According to CA law since lawsuit wassubstitute served it is actually due 03/12/17) 03/02/17 Date Answer Sent to Client for Filing with instruction onfiling. 04/10/17 Request for default received (entered 03/22/17) 07/31/17 Date client informs us bank levy 08/03/17 Fremont prepare and sends Claim of Exemption Docs Sent toClient to exempt funds from levy 08/03/17 Client Cancelled The Client failed to file answer prepared by Fremont Law Group. Even though Client’s error caused default judgement, Fremont Law Group prepared and sent to client documents to assist him with levy. Unknown what client did Fremont Law Group has offered no refund to the client, and the client has been made aware, but continues to contact our firm although he was cancelled from the program 08/03/17. Fremont Law Group has acted in accordance with its contractual obligations and the laws and regulations.Fremont Law Group will be closing this matter in our office as there is no further action necessary for the file.Thank you for your kind attention to this matter.Cordially,Fremont Law Group [redacted] phone [redacted] fax

Fremont Law Group will be contacting Mr. [redacted] to resolve any issues he is experiencing.

Please have Ms. [redacted] contact [redacted] Law Group at [redacted]. [redacted] has attempted to contact Ms. [redacted] via telephone per her request numerous times. [redacted] Law Groups hours are 9am to 5pm M-F.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12687332, and have determined that this proposed action would not resolve my complaint. ...

For your reference, details of the offer I reviewed appear below.
[I called Fremont Law Group and talked to a customer service representative and she confirmed that they sent me the email that I've attached and I was transferred to an extension and I left a voicemail with my name, last 4 digits of my ssn and why I'm calling about me initiating a Revdex.com complaint. So there is no one specific person that is assigned for these types of responses and I'm waiting for them to call back and left my cell number and the email address that they already have. I am still wanting to get a full refund of all monies that I have currently paid in the total of $6,798.08.]
Regards,
[redacted]

Several attempts have been made to contact Ms. [redacted]. [redacted] would like to speak with her to resolve her complaint.

The client overstates the issue, but does have a legitimate concern related to the timing of the negotiations. Contrary to her statements, Fremont did initiate contact with her creditors immediately. Fremont waited until the court hearing to negotiate the settlement of account...

with the creditor. This tactic was necessary because nature of the offer by the creditor and funds available to settle. The client became frustrated by the process and cancelled. Upon cancellation all funds held in reserve were promptly returned to the client. Further, she has been offered a full refund. Certain clients do not like or fail to understand that creditors may initiate lawsuit to collect outstanding balances.Sent on: 9/14/2017 6:24:10 PMSent by: 72.213.246.126

Fremont is contacting Ms. [redacted] to resolve the matter. Per Ms. [redacted]'s request her file will be put on hold until resolved. Fremont disagrees with Ms. [redacted]'s claims and can provide factual data if needed.

Complaint ID [redacted] Our Ref. No. [redacted]Dear Revdex.com.In response to the complaint dated 07/31/2017. We strongly disagree with the contentions of the complaint. The client has omitted important information.The client signed up with Fremont Law Group and was fully informted of all fees at the time they signed up. Fremont Law group has returned all monies held in the clients reserve account, however the client’s judgement and subsequent garnishment of his bank account was due to the clients refusal to follow directions and file his answer to complaint with the superior court. Here is a brief timeline of events leading up to the clients cancellation:12/08/15 Client initiates retention 02/05/16 Letters of Representation sent to the following creditors:FIRST NATIONAL BANK OF OMAHA and DISCOVER 08/17/16 Client Letter CONFIRMATION OF DOCUMENTS sent to client 07/29/16 Client Letter CONFIRMATION OF CREDITOR DOCUMENTS sent toclient Lawsuit Creditor: Discover Case Number:[redacted] 01/31/17 Date Served (sub served) 02/03/17 Date Client informed us of Summons: 02/06/17 Date Summons Received in Office 03/02/17 Answer Due Date (According to CA law since lawsuit wassubstitute served it is actually due 03/12/17) 03/02/17 Date Answer Sent to Client for Filing with instruction onfiling. 04/10/17 Request for default received (entered 03/22/17) 07/31/17 Date client informs us bank levy 08/03/17 Fremont prepare and sends Claim of Exemption Docs Sent toClient to exempt funds from levy 08/03/17 Client CancelledThe Client failed to file answer prepared by Fremont Law Group. Even though Client’s error caused default judgement, Fremont Law Group prepared and sent to client documents to assist him with levy. Unknown what client did Fremont Law Group has offered no refund to the client, and the client has been made aware, but continues to contact our firm although he was cancelled from the program 08/03/17. Fremont Law Group has acted in accordance with its contractual obligations and the laws and regulations.Fremont Law Group will be closing this matter in our office as there is no further action necessary for the file.Thank you for your kind attention to this matter.Cordially,Fremont Law Group [redacted] phone [redacted] fax

Fremont provided a 100% refund to Ms. [redacted]. Ms. [redacted] had a clear understanding of the services Fremont provides. Clearly Ms. [redacted]'s claims of Fremont being a fake company were fabricated in April 2017. Ms. [redacted] requested to regain her status of retention with Fremont in June 2017. We wish her...

well.

Several messages have been left for Mr. [redacted]. Please have Mr. [redacted] contact FLG so we can come to a resolution with his matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would...

not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I provided facts and you deflect with a Red Herring:"Attempting to redirect the argument to another issue to which the person doing the redirecting can better respond. While it is similar to the avoiding the issue fallacy, the red herring is a deliberate diversion of attention with the intention of trying to abandon the original argument."I contest: I requested a live conversation on a phone call to have my account reviewed, and again via email. I was never contacted by a person who could review my account. I have been defrauded and robbed of my money to no benefit to my current financial circumstances. I will persist with this claim. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.They offered a full refund, but I received less than half of what I paid.  I paid over $4300 into this, and only received $2100.  I have been told by both Bank of America and Discover, that they do not give lawyers or credit consultation firms any better a deal than they would if someone called in personally (wish I knew that a year ago!)  So, no, a FULL refund was promised, and was NOT received.  I don't believe that a few emails, and one call 10 minutes before court warrants a $2200 fee.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...

this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.This matter has been resolved as of today. I received a refund of all fees minus $1500 for their work.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I would like to add, that since we made this complaint, we received a phone call from a representative indicating that the agency can no longer represent us based on this complaint and their suggestion/guidance was for us to file bankruptcy; which is not helpful. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I spoke with [redacted] from Freemont yesterday 10/31/17 and she offered me a refund of $2000 plus my funds in escrow of $1884.This would mean I still paid them $3575 for a year of no progress toward my debt resolution and a full judgement against me from [redacted].We discussed the judgement and she stated ,as many others there said ,that [redacted] is extremely hard to settle with. I asked her ,why then was I not informed of this so I could have decided not to include [redacted] in the contract. I also informed here that I have never received a completed copy of the contract despite repeated requests. I also explained that I never received a formal presentation regarding the fees and refused to sign the statement at the contract signing that I did. I still feel like I was grossly misled by Fremont. I recited a voice mail from [redacted] asking me to call her today, 11/1/17, to discuss this matter further and I will do this today when they open.Thanks for your help.[redacted]

This issue has been resolved and [redacted] has agreed to take out all false claims of her complaint.