Fried Dentistry

We have reached out to [redacted] and our Installation Manager has visited his home to inspect the window We agree the window can be slightly larger and have ordered a replacementOnce the window arrives an installation will be scheduled to install Once install we'll verify with [redacted] that he is satisfied with the solutionThis will all be accomplished at no cost to *** [redacted]

Complaint: [redacted] I am rejecting this response because:the door is STILL not completeThe door has not been stained and the outside molding that was removed is not put backThis is not something that can be repaired with an apologyThe cost included the lockIf it didn’t then that was your error not mineThis is months and months of stressI feel as if I have been taken advantage of because I am a senior citizenThis job is not complete.? Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/07/16) */ We have reached out directly to the customer and have determined next steps in resolving her concerns

All has been corrected with this job and I confirmed with [redacted] the? homeowner and ***? indicated she is satisfied and the patio door is performing correctly.? ? [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

We have reached out to *** and our Installation Manager has visited his home to inspect the window We agree the window can be slightly larger and have ordered a replacementOnce the window arrives an installation will be scheduled to install Once install we'll verify with *** that
he is satisfied with the solutionThis will all be accomplished at no cost to ***. *** ***

Complaint: ***
I am rejecting this response because:the door is STILL not completeThe door has not been stained and the outside molding that was removed is not put backThis is not something that can be repaired with an apologyThe cost included the lockIf it didn’t then that was your error not mineThis is months and months of stressI feel as if I have been taken advantage of because I am a senior citizenThis job is not complete.
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/07/24) */
I sincerely apologize for your experienceWe pride ourselves on providing homeowners with the best experience and I'm sorry this was not the case for youOur door-to-door representatives are licensed and have permits to be in neighborhoods,
however, if you are interested in being placed on our Do Not Solicit list, please send us your address to ***@andersencorp.com or call us XXX-XXX-XXXX
Again, I apologize and appreciate your feedback and consideration
Initial Consumer Rebuttal /* (2000, 7, 2015/07/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Wanting to not be disturbed by solicitation was my desired resultAs far as I'm concerned the conflict is resolved under the condition that they don't knock on my door
Thank You

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThey will be out to replace the window on 9/28/and hoping this one will be more to what we expected to our satisfaction.
Sincerely,
*** ***

I reviewed the complaint from *** *** *** *** *** *** *** , WA 98503. This is the Chicago, Illinois location and have nothing to do with where Mr*** is located is Washington. I suggest he contact the local Renewal by Andersen Office in his area and I sure
they will remove his information with no delay *** ***(*** ***

I reviewed the complaint from *** *** *** *** *** *** *** , WA 98503. This is the Chicago, Illinois location and have nothing to do with where Mr*** is located is Washington. I suggest he contact the local Renewal by Andersen Office in his area and I sure
they will remove his information with no delay *** ***(*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

All has been corrected with this job and I confirmed with *** *** the? homeowner and ***? indicated she is satisfied and the patio door is performing correctly.? ? *** ***

I’ve reviewed the submitted details regarding the grilles and lock for the door.? We missed an opportunity to better communicate the backorder timeline and I apologize for that error.? The grilles and backordered lock have been received and installed on the? door on 2/20.? Since the
lock was not part of the order we have waived the cost due to our? lack of communications.? I will reach-out to *** and personally apologize and ensure the work is completed to her satisfaction.? *** ***General ManagerRenewal by Andersen LLC

Complaint: ***
I am rejecting this response because:the door is STILL not completeThe door has not been stained and the outside molding that was removed is not put backThis is not something that can be repaired with an apologyThe cost included the lockIf it didn’t then that was your error not mineThis is months and months of stressI feel as if I have been taken advantage of because I am a senior citizenThis job is not complete.?
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThey will be out to replace the window on 9/28/and hoping this one will be more to what we expected to our satisfaction.?
Sincerely,
*** ***

I’ve reviewed the submitted details regarding the grilles and lock for the door. We missed an opportunity to better communicate the backorder timeline and I apologize for that error.  The grilles and backordered lock have been received and installed on the door on 2/20. Since the...

lock was not part of the order we have waived the cost due to our lack of communications. I will reach-out to [redacted] and personally apologize and ensure the work is completed to her satisfaction. [redacted]General ManagerRenewal by Andersen LLC.

All has been corrected with this job and I confirmed with [redacted] the homeowner and [redacted] indicated she is satisfied and the patio door is performing correctly.  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We have reached out to [redacted] and our Installation Manager has visited his home to inspect the window.  We agree the window can be slightly larger and have ordered a replacement. Once the window arrives an installation will be scheduled to install.  Once install we'll verify with [redacted] that...

he is satisfied with the solution. This will all be accomplished at no cost to [redacted]