Fried Dentistry

Initial Business Response /* (4000, 11, 2015/03/30) */
[redacted], [redacted] Mon, Mar 30, 2015 at 12:57 PM
To: [redacted]"
Cc: [redacted] , [redacted]
[redacted]

Warranty service was performed on 3/20 for [redacted]. We left a follow message with the customer on 3/26 to make...

sure all concerns were resolved. As of today, we have not heard back from the customer.

Regards,

[redacted]
Service Quality Assurance Specialist
Renewal by Andersen Corporation
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (4200, 13, 2015/03/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not receive a follow-up message. The main problem with closing this complaint is I won't know until next winter if the repairs worked. I only have problems when we have a few days of bitter cold weather. I supposed the best I can say is I will put this on hold until we see if the repairs worked next winter.

Initial Business Response /* (1000, 5, 2015/07/16) */
We have reached out directly to the customer and have determined next steps in resolving her concerns.