Friendly Grill

Dear [redacted] ***, Thank you for taking the time to speak with our finance manager yesterday regarding your outstanding issue After review of our accounting records and wire payments, we were able to confirm your concern for overpayment is correct Our accounting department has been advised to issue you a refund for the differenceThank you for bringing this to our attention and allowing us to rectify the issue.Regards, Rockland Hyundai

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Hello [redacted] , We would like to thank you for your recent purchase and understand you are seeking a $gift card that was being offered as a promotion during this time We apologize that you feel you are being given the runaround regarding your eligibility The program we were offering at the time of your purchase was an enticement for purchasers' to take delivery from our dealer inventory/stock the same day As you are aware, the vehicle you chose for purchase needed to be secured and brought in from another dealer We offer these types of incentives to our customers to offset the costs we incur by having to locate and bring in additional inventory As you can see, your purchase was not eligible at under these program guidelines.We again thank you for your business and look forward to continuing this valued relationshipRockland Hyundai

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I and my husband are not treated with respect or kindness when we come for repairsWhy would we want to continue to come to your dealership? Would you want to be treated the way we have been? If you cannot reimburse then more our maintenance to another dealershipDid you reprimand your service tech for speaking to my husband in the way he did? Did you say anything to him about what he said to my husband about not being able to take my car without him doing the repairs yet he wanted him to wait an unreasonable time? Again why would we want to come back to your dealership when we are treated with nastiness and disrespect! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Thank you for submitting your inquiry to us through the Revdex.com We have had a chance to review your concern and can understand where there may be a discrepancy with interpreting the total cost of the vehicle including the bank borrowing costs for your loan In an effort to satisfy your concerns, we will be chosen to contact the bank and flat cancel your contract A representative from the dealership will contact you and review the process shortly.RegardsRockland Hyundai

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint is not satisfiedI have not been contacted In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Dear [redacted] , We apologize for any inconvenience you have experienced with closing out your account and receiving reimbursement for the cancelled contract We were under the impression you were scheduled to have an appointment with our sales manager to resolve your issues but now understand why you may have not attended these appointments I will be process your cancellation today and you should receive full reimbursement within 5-business days We hope our attention to this matter will show our commitment to you as a valued customerPlease accept our apology and we look forward to serving you again in the future Kind regards, Rockland Hyundai

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedIn addition the sales representative had reached out at the beginning of this week, we are working to set up an appointment so that they can program the key to the car Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com:At this time, my complaint, ID *** regarding Rockland Hyundai has been resolvedThey agreed to pay in full the requested repairsTristen G*** contacted me and agreed to honor the repair estimate
Sincerely,
*** ***

Hello ***, We have received your complaint regarding your key replacement and will be having a staff member reach out to you for resolution. We understand there may have been some confusion with the contract company regarding the term of the agreement and have resolved the
discrepancy. Thank you for allowing us the opportunity to correct the error. Please do not hesitate to contact us if you are ever in need of assistance again. we look forward to continuing this valued relationship.Kind regards, Rockland Hyundai

** ***, Your vehicle is out of manufacture warranty by months and 26,miles. You currently have over 146,miles and the warranty does not extend this far While we understand this does not satisfy your concern, there is no further assistance we can offer. Regards, Rockland Hyundai

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

** ***, Thank you for the opportunity to address and correct your concern. A second key will be placed on order for you with our parts department. We will contact you upon receiving from manufacturer. We apologize for inconvenience. Kind Regards, Rockland Hyundai

*** *** *** will be assisting with handling your concerns. We apologize for delay in contacting you as we needed to first contact our file room and obtain your records. Regards, Rockland Hyundai

*** *** We are in receipt of your concern regarding the purchase of your Veloster in February 2016. We would like the opportunity to review your transaction and perhaps be able to accommodate your desire for another vehicle. Please contact our sales department and we will work
hard to review and resolve your concerns. Regards, Rockland Hyundai

*** ***, Thank you for taking the time to register your complaint and allowing us the opportunity to resolve with you. We have requested your transaction information to be forwarded to our attention for review. We understand you feel you were overcharged on the purchase of
your vehicle and will work directly with you to resolve this to your satisfaction. a member of our team will be in contact shortly to review. Regards, Rockland Hyundai Tell us why here

Dear customer, We apologize but the service contract has been used prior and is non-cancelable. We are more than happy to continue servicing your vehicle if you would like Regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am attaching info pertinent to my complaint    I was not able to send with the email I received  thank you [redacted] & [redacted] ###-###-#### 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],  Thank you for your inquiry.  After careful review, we have determined that your vehicle was purchased 2 years ago this Sept and the title was forwarded to the bank that is currently holding the note on your purchase.  You vehicle is registered in the state of NJ and...

the requirement for this state is the bank is to hold the title until the finance agreement is satisfied.  Sometimes this is misunderstood because other states allow the customer to hold title and the bank will issue a lien release after the note is satisfied.  Please contact the bank you are financing with and they will be able to assist with you receiving a copy. Regards, Rockland Hyundai