Friendly Grill

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint is not satisfied. I have not been contacted. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],  Thank you for taking the time to speak with our finance manager yesterday regarding your outstanding issue.  After review of our accounting records and wire payments, we were able to confirm your concern for overpayment is correct.  Our accounting...

department has been advised to issue you a refund for the difference. Thank you for bringing this to our attention and allowing us to rectify the issue.Regards, Rockland Hyundai

Dear [redacted],
We apologize for any inconvenience you have experienced with closing out your account and receiving reimbursement for the cancelled contract.  We were under the impression you were scheduled to have an appointment with our sales manager to resolve your issues but now...

understand why you may have not attended these appointments.  I will be process your cancellation today and you should receive full reimbursement within 5-7 business days.  We hope our attention to this matter will show our commitment to you as a valued customer. Please accept our apology and we look forward to serving you again in the future.
Kind regards,
Rockland Hyundai

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I and my husband are not treated with respect or kindness when we come for repairs. Why would we want to continue to come to your dealership? Would you want to be treated the way we have been? If you cannot reimburse then more our maintenance to another dealership. Did you reprimand your service tech for speaking to my husband in the way he did? Did you say anything to him about what he said to my husband about not being able to take my car without him doing the repairs yet he wanted him to wait an unreasonable time? Again why would we want to come back to your dealership when we are treated with nastiness and disrespect! 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. In addition the sales representative had reached out at the beginning of this week, we are working to set up an appointment so that they can program the key to the car.
Sincerely,
[redacted]

Hello [redacted], We would like to thank you for your recent purchase and understand you are seeking a $500 gift card that was being offered as a promotion during this time.  We apologize that you feel you are being given the runaround regarding your eligibility.  The program we...

were offering at the time of your purchase was an enticement for purchasers' to take delivery from our dealer inventory/stock the same day.  As you are aware, the vehicle you chose for purchase needed to be secured and brought in from another dealer.  We offer these types of incentives to our customers to offset the costs we incur by having to locate and bring in additional inventory.  As you can see, your purchase was not eligible at under these program guidelines.We again thank you for your business and look forward to continuing this valued relationship. Rockland Hyundai

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Thank you for submitting your inquiry to us through the Revdex.com.  We have had a chance to review your concern and can understand where there may be a discrepancy with interpreting the total cost of the vehicle including the bank borrowing costs for your loan.  In an effort...

to satisfy your concerns, we will be chosen to contact the bank and flat cancel your contract.  A representative from the dealership will contact you and review the process shortly.RegardsRockland Hyundai

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Rockland hyundai never offered a replacement engine or cost of...they only talked about purchasing  a brand new vehicle with not much incentive.After 12 recalls and two faulty engines I am not in the market to buy an new Hyundai .....I just want engine  replaced ....I do not have the money to purchase a new car at this time..   thought my worries were over when original engine was replaced .....little did I know problems were only starting. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted],  We appreciate you providing us feedback on your recent visit to our service department.  We understand you are frustrated with your engine failing and we wished to try and accommodate you as best we can.  Your vehicle is out of warranty with 146,000 miles and our offer to...

provide some good will assistance towards the repair is all we can do to help. Unfortunately, your vehicle is no longer covered by the manufacturer warranty.  Regards, Rockland Hyundai  Tell us why here...