FRIENDS FOR FELINES

It is my understanding that this has been resolved with our customer service department and the merchantI have attempted to contact the merchant to discuss this complaint but have been unsuccessful

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

As I have mentioned, we do not do any electronic applications on ipads or laptopsIf you feel there has been fraudulent activity or forgery that is a entirely different topic that should be handled by the authorities

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***

If you need a copy of your contract's I am happy to send it to your rite awayWe are open for business between the hours of 9am - 5pm, as you noticed we were closed for business when you calledPlease contact the office during business hours and we will gladly send you a copy of your contract to your requested addressOur office number is ###-###-####.As far as your contract with East Payments, as mentioned, you signed and initialed multiple pages which indicated a contract and early termination feeAll we have to work off of is what was signed and initialed by the merchant and submitted to our office for processing

*** *** The Revdex.comRE:*** * *** *** *** *** *** Annapolis , MD ***Daytime Phone: ###-###-####E-mail: ***@***.com Dear *** ***,East Payment Solutions, Incis in the business to provide merchant processing services
We are aregistered ISO/MSP of *** *** ***, N.A and *** *** *** *** *** signed an agreementwith East Payments to provide these merchant processing services on March 03, The contractdocuments include a Merchant Processing Agreement, Personal Guarantee, and Program GuideConfirmation Page, Equipment lease agreement, and a Delivery and acceptance form for the equipment that was signed, and initialed by *** *** ***She also provided her photo ID as well Our Company worked to maintain a good business relationship with this Merchant, providing competitive rates and excellent customer service** *** *** states she was unaware of the equipment charge although when her and I spoke yesterday (3/29/16) she claimed to remember agreeing for the the charge for unlimited free paper and equipment usage charge. When *** *** *** called to mention her problem she stated she wanted to cancel and close all services with East Payments that lead me to believe she had some buyers remorseI explained to ** *** *** that I really wanted to resolve the issue with her and I made significant offers to counter the equipment contract as well as reimburse for the costI spoke with the sales representative who states that the merchant was well aware of the equipment cost on a monthly basisAs a result of an unsatisfied customer I offered to remove her monthly min processing fees from $to $I also offered to remove her statement fee which is an additional $dollars, totaling $dollars per month which well covered the cost of her equipment, as well as her unlimited paperAfter our conversation which I believed to have went well, ** *** *** mentioned she would speak with her husband and get back to meThe following day I was surprised to receive a email from the Revdex.com.As *** *** *** stated she wanted to closed all of her accounts, I mentioned to her that because she did sign up for merchant services and a three year contract she would be charged an early termination feeAlso, the equipment lease through FDGL is non-cancelable lease for the entire termI also explained that it was in her best interest to work with me to find a solution in which both parties are satisfiedAs stated, we have the documentation which she signed all contracts and agreements that hold her liable.*** *** ***'s desired outcome/settlement of this complaint to cancel services and not pay an early termination fee is not acceptableI have provided her the contact information to *** *** *** *** in the event she wanted to discuss her equipment contract with them.If you have any questions please feel free to contact me anytime.Mike B***CFOCalhoun PlaceSuite 215Rockville, MD 20855###-###-####

Date: Wed, Feb 17, at 3:PMSubject: RE: ***To: ***@myRevdex.com.org***,Regarding complaint reference # ***I have just contacted the merchant and came to a resolutionPer the merchant request, we have refunded all monies owed to the merchant for the lease and merchant accountWe
have agreed and have closed the complaint.The Revdex.com website would not allow me to reply or close the case out.Michael FCEOEast Payment Solutions*** *** *** *** ***Rockville, MD ***(O) ###-###-####(C) ###-###-####(F) ###-###-####

*** ***The Revdex.comre: Consumer Complaint #Business: *** ***Owner: *** *** * *** ** Charles Town , WV ***Phone: ###-###-####Dear *** ***,East Payment Solutions, Incis in the business to provide merchant processing services We are
aregistered ISO/MSP of *** *** *** *** and *** *** *** *** *** signed an agreementwith East Payments to provide these merchant processing services on Nov 11, The contractdocuments include a Merchant Processing Agreement, Personal Guarantee, and Program GuideConfirmation Pages that were signed, and initialed by *** *** Our Company worked to maintain a good business relationship with this Merchant, providing competitiverates and excellent customer serviceLike all merchant processing companies, in the event of a contract being executed at the end of the monthand service is not used, a monthly min fee is automatically assessed*** *** received a monthly min in which we explained the nature of the chargeand responded by offering a refund/creditAfter *** *** stated because of his distrust he did not continue to use the equipment we provided which, in turn caused oursystem to do the same auto charge for and additional $the following monthMonthly minimums are standard fees across the board with all processing companies.After numerous months have gone by *** *** was charged for PCI & Annual fee's which are standard for merchant services as well*** *** called to inquire about the chargesand we explained the nature of the chargesI personally spoke with *** *** on numerous occasions about his Merchant Processing Servicesand contractGiven the unfortunate eperience that *** *** had with East Payments he requested closure of his account and halt all fees and chargesAlthough *** *** signed a three yearagreement I decided to waive his early termination fee.*** ***'s desired outcome/settlement of this complaint is to cancel services and not pay an early termination feeEast Payments has closed his account and waived the early termination fee.If you have any questions please feel free to contact me anytime.Mike B***, CFOEast Payment SolutionsRockville, MD 20855***@eastpayments.com

Per the contract & agreement all merchant accounts are years contracts / $Early Term fee.Equipment leasing through *** (*** *** *** ***) is non cancelableIf you wish to end the terms of the agreement you must pay the buyout amount which is the monthly payment X the remaining
monthsBecause *** is a third party we do not have any control over the contractsAll disputes must be discussed with ***

As all merchant contracts, they are a three year obligationThis is communicated to every business owner at the time of sign-upYou also signed for an equipment lease for your terminals which is non cancelable for the full term.You also called my office and spoke directly to me and did not mention
any of these issues in the form of a complaint or problemWe spoke on the phone regarding your tax information that you misplaced and I provided you with all the requested information in a timely mannerI apologize if there was a miscommunication between our sales team and yourself

Good Afternoon, After my last conversation with *** it was assumed that she had been refunded by the leasing company as well as the merchant processing companyIt was unknown to myself that she was not fully reimbursedI spoke with *** this afternoon and we will square away any
reimbursements this weekBoth parties are in agreement and will close out this query

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***Unfortunately, I was not expecting any good response from you, because you got bad reviews from your different customers, so I just want people to see that you have a bad customer service and your bad way of doing business, I am going to unauthorized your company to get any payment from my bankI will be ready to follow any legal action to close my account with your company
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

This complaint has been resolved. Both parties have mutually agreed and are continuing business.Thank you.-Michael B[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are...

rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: they haven't contact me. I just want them to take me out of this 48 month contract there's no way I'm paying over thousand dollars for something I already had . Please take me out of this company they keep charging me taking out from my bank account. 
Regards,
[redacted]

It is my understanding that this has been resolved with our customer service department and the merchant. I have attempted to contact the merchant to discuss this complaint but have been unsuccessful.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: East Payment Solutions were dishonest and misrepresented themselves. After reading this answer, I have come to the realization that my company not only has a contract with [redacted] for 4 years, but we are also under a separate contract with East Payment Solutions for 3 years. I contacted Mr. Mike B[redacted] with East Payment Solutions on March 28th 2016.He told me I could cancel the merchant service agreement with them at any time. In actuality, he stated they would credit my company $35 as well as an additional $10. He also told me he could not cancel the contract with [redacted], because it was a separate contract and if I cancelled now it would negatively impact my credit. Mr. S[redacted] then disclosed that I had a contract with East Payment Solutions for 3 years (which earlier in the conversation he said I could cancel at anytime). Then he told me there would also be an early termination fee.Today, March 30th, 2016 I contacted [redacted], and a representative informed me that there was contract with my signature. It had my driver’s license and Social Security number on it as well. Also the [redacted] representative informed me that East Payment Solutions are the ones that set the contract terms and all the fees/charges associated with the contract. At that time I asked the representative with [redacted] if I could get a copy of the contract. I was told it could take 7 to 10 business days to receive a copy of the contract, when I told her that I couldn’t wait that long, she recommended I talk to East Payment Solutions directly. I called East Payment Solutions at 5 pm on March 30th 2016; unfortunately they had already closed for the day. I contacted Mr. Gonzalo A[redacted], the sales representative who first approached me at my office to begin with. I explained to him that I needed a copy of the contract, and he emphasized I did not have a contract with them and that I only signed an application so to avoid government fees for not being compliant. I asked for a copy of the application and was then told that he needed to communicate with [redacted] to obtain a copy as apparently Easy Payment Solutions did not retain one. As it stands now, it will $1,830.35 to get out of the contract with [redacted] and an additional $300 to $500 to cancel the contract with East Payment Solutions that I was not even aware of having. Mr. Gonzalo A[redacted] then insisted that I change my merchant processor to the new company because of the amount of money I would lose if I did not. I am an honest and hard working small business owner and expect the same out of others. Unfortunately, East Payment Solutions seems to prey on people by using deceptive and unscrupulous practices. They made me fearful that if I didn’t fill out their “application” then I would be in trouble with the government. Very disheartening.  I need to let you know that Mr. S[redacted], never mention to me that I had a separate contract with East Payment Solutions for 3 Years, and also that I was going to be charge an early termination fee, if I cancel with them.  Now I really need a copy of the Application or contract that they have.  Thank you.
Regards,
[redacted]

Unfortunately, I do not have any other solution to offer you. You signed a legally binding contract that required multiple pages of signatures, and initials, as well as your photo ID. Given that you did not have any objections at the time of signing or delivery of your equipments I am unable to close or cancel and contracts with FDGL. It appears that this is a case of buyers remorse after you decided to switch processing companies.