FRIENDS FOR FELINES

Good Afternoon, I am sorry to hear about your experience. This is not how EPS conducts business. I have spoken with my team and we have a solution for you.1) I will be mailing you a check for $395 as reimbursement for PNC's cancellation charges. Please allow 7-10 business days.2) EPS will...

issue a credit each month for $32.05 which will be direct deposited into your bank account for the next 24 months to cover your previous lease expense.Ramon from my office will be calling you shortly to confirm all of this informationThank you,Mike B[redacted]

[redacted], My apologies for the misunderstanding. Unfortunately, I am unable to assist with the equipment lease agreement. As agents, we are the third party to the leasing company. All decisions for the leases are made by FDGL. As for your merchant account, I am willing to discuss further options with you if you wanted to close your merchant account with EPS.  One thing I am able to do is offset the cost of the equipment through our merchant account. By lowering your rates and fees, and possibly offering a monthly credit. As I mentioned, I attempted to contact you multiple times. I also left a voice mail for you. If you would like to discuss this further I am always available. I can be reached at ###-###-####. My Name Is Michael B[redacted], and I would be happy to find a resolution that both parties can agree on.Thank you and I look forward to working with you. -Mike

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Date: Wed, Feb 17, 2016 at 4:09 PMSubject: [FWD: [redacted]]To: [redacted] <[redacted]@myRevdex.com.org>I've reached out to [redacted] about his Revdex.com complaint. The 2 solutions we came up with are as follows: The first solution would be for us to completely dispose of his lease agreement and [redacted]...

[redacted] will continue to pay his old leases and use our current services. The second solution would be for [redacted] to keep his leases with his old company and ours BUT I will lower his rates to remove virtually all of our profit, saving him around $45-$50 per month. This rate change will not only compensate for his lease payment but it will also provide him with additional savings that will remain in effect for the entire duration of him using our merchant services. He said he appreciated the response, and he was going to look over both deals with his partner and get back to me personally. He also informed us we could close out the Revdex.com complaint because we would be dealing with him directly moving forward to come up with a solution.

As I have mentioned, we do not do any electronic applications on ipads or laptops. If you feel there has been fraudulent activity or forgery that is a entirely different topic that should be handled by the authorities.

I am very sorry to hear about your unpleasant experience. I have worked with management to process a reimbursement of the full amount of $550. Before we can process this we must speak with you directly as we have attempted to contact you numerous times over the last few days. Our office number is...

###-###-####. You can ask for Mike G[redacted] or Mike B[redacted]. Best regards, Mike B[redacted]CFO