FriendsTek

I had a problem with my dishwasher not filling with water to wash dishes. I called Friends Tek and a technician came out five times to fix the issue. Unfortunately, the technician did not have the necessary parts on several visits and the issue was not resolved. When I was told that the issue was fixed, the dishwasher still flooded when it ran. Additionally, there were several last-minute cancellations and a no-show for the last service appointment. Overall, I was very disappointed with the service provided by Friend Tek. probably one of the worst companies to work with in terms of reliability.

why is this company still in business? Won't answer phone. did not fix my refrigerator first time.

This has to be the most unprofessional and inconsiderate business that I have ever had to deal with! Absolutely no consideration to our situation. This is the company that Samsung uses for their warranty work. They have worked on my refrigerator 3 times and it still does not work properly. Notice that I said "worked" and not "repaired". That is because it hasn't been repaired. FriendsTek schedules appointments then doesn't keep them. My refrigerator went out on May 23rd, just before Memorial Day. My 67th birthday/retirement celebration was planned for that weekend. Needless to say, everything was ruined. Most of the food that was purchased was lost.
FriendsTek informed me that the soonest that they could have a technician out was June 12th.
What makes matters worse is the fact that FriendsTek informed me today that it has to reschedule my appointment to June 25th. Who can go an entire month without a working refrigerator, especially in Alabama! This is absolutely the most unresponsive and unprofessional appliance repair company ever!!!

Below is the confirmation that I received from Lowe's:

Thank you for contacting Lowe's Service Advantage. We appreciate the opportunity to assist you. This e-mail is to confirm your appointment for service.
Appointment Information
Date 6/5/2020 Time slot: 1:00 PM - 05:00 PM
Service Provider Information Business name FRIENDSTEK
Phone number (770) ***-***

Product Information
Brand SAMSUNG
Type French Door Refrigerators
Model number ***

Friendstek states that they didn't know anything about this appointment.

The technician from this company broke my fridge/freezer and won't fix it.
I started a claim with best buy to fix my fridge because it wasn't cooling right. The technician named Sean came out on May 9th to fix it. Sometime during it, he did something and broke the whole fridge and freezer and now neither of them work at all. I had to throw hundreds of dollars of food away since it was broken. They made a follow up appointment on May 13th saying they needed to replace some coils. Sean came again and said he fixed it but it never would get cool and was still broken. I made another appointment for May 16th this time with a different tech. That tech came out and said that it was leaking Freon and that a part would need to be ordered for it be fixed so I made another appointment yet again. This appointment was for May 20th. And again Sean came out and said he fixed it but it still never got cool. At this point I was beyond frustrated so I called Samsung to see if I could get a replacement. I was told by the claims representative there that the only thing they could do was send another technician out and they couldn't give me a replacement. I had an appointment scheduled for May 27th between 4 and 8 and Sean never showed up. He called at 7:30pm and said that he couldn't make it. I've had to miss work multiple times trying to deal with this and get my fridge fixed. I'm way over all this and I just want another fridge so I can buy groceries. I have a small child and I can't keep food in the house because my fridge is broken. It smells like Freon in my whole kitchen. The customer service at place is horrible. They never answer the phone and when they do, they don't help at all. I paid hundreds of dollars for an extended warranty when I bought this at best buy and it was the biggest waste of money ever. At this point I'd rather just pay someone to fix it because at least I'd have a fridge then. These people have no idea what they are doing.

Absolutely the most unprofessional company that I have not even had to work with because THEY DO NOT SHOW UP!! I was given them through Samsung warranty to fix my 4 month old dishwasher and was suppose to have an appointment with them Monday....they texted me the tech was sick and did not offer another tech or a new appointment. I called Samsung and they were able to get in touch with them and they rescheduled me for this Thursay 12-4. As of 4:30 NO ONE HAS SHOWN UP AND NO ONE ANSWERS their phone!! Samsung said they were able to get in tough with them and there were running late. Now almost 5:30, they are closed and they did not return calls, texts or emails! Based on all the complaints here and online no one should use this company for the poorest customer service ever!!

I will start this review off by saying this is absolutely the worst service company I have dealt with.

This is a service company that was sent out via the Home Depot Protection Plan to repair my leaking Samsung washer. The first appointment, March 30th, the service technician arrived late, calling right at the end of the time period asking if it was still okay that they come and was about 30 to 45 minutes away. Once arriving, he quickly realized that he didn't have the part needed to make the repair. So the part was ordered and it was another 11 days before they came back.

On April 10th, there were two technicians that arrived for the repair. They repair was supposedly completed, but no more than 2 days later, the washer started to leak again, from the same area! I tried calling Friends Tek to have them come back but was told by them that I had to go back through the Home Depot Protection Plan to have them come out again. Although they hadn't fixed the issue to begin with. I called and made the claim again through the Home Depot Protection Plan and got a call from Friends Tek, advising me it would be the Middle of May before they could get back out to repair a repair that they didn't repair the 1st time.

When I told them that was unacceptable, they canceled the service request. I called the Home Depot Protection Plan and had 2 associates tell me they called to verify with the service provider that they would indeed be out on May 1st to make the repair. Well, they never showed or called.

Shotty workmanship and even worse customer service skills.

HORRIBLE. WOULD GIVE ZERO STARS IF ABLE. EIGHT phone messages starting on 4/10/202 for them to call me ASAP since my refrigerator was dead. Samsung referred me to this company for repair. NO RETURN CALLS, NO MESSAGES until 4/16/2020 when they called and hung up...never left a message. They then proceeded to cancel my ticket/service order with Samsung stating that they called multiple times and I never returned THEIR call. OMG! I have been waiting anxiously, day and night for them to call. Pulled the record of all of my incoming calls...NOTHING from them except the ONE hang up call on 4/15. What a horrible and unethical company and management! Horrible customer service. It doesn't get any worse or more pathetic than this. I HOPE that they try to respond to this review and try to spin the truth. I'm waiting for that one. Whatever they may say in a response to this would be complete BS. There is NO excuse for what I had to put up with. Thanks for leaving me with four children during a pandemic with no refrigerator. You should be proud.

Appt scheduled and confirmed from 1-5pm!! NO show. NO phone call. NO return phone call after receiving email confirming that they were coming!

As the only Samsung service company in the area, we were forced to use this company to service a Samsung microwave. On multiple occasions, they did not show up, did not communicate they were not showing up, Finally after over a week of delays, the guy came and took the microwave and said they would call when repaired. I received a call the next afternoon that it was repaired but said it would be two weeks before anyone could bring it back to install. I called Samsung multiple times and was told it was not their problem.This company is terrible and should never be used under any circumstances.

Friends Tek was contracted thru Geek Squad to do a service repair on my refrigerator. My refrigerator stopped working on Thanksgiving day and after an online chat I was given a service date of 12\3\19. Appointment verification was emailed to me with expected time between 8-5. At 4pm on 12\3\19, we had not heard from technician, so call was placed to company with the repair order number referenced in the confirmation emails. To begin with, representative continually gave an incorrect name, then said there was no appointment scheduled. After a long conversation involving multiple blames on myself and other company members, New appointment was scheduled for 12\9\19. When I had not received a confirmation email for the new appointment, I contacted the company to verify the repair appointment was in the books and was again told there was no appointment scheduled. I notified the representative of the urgency of the repair because my spouse is home in hospice with medications that require refrigeration. They gave an appointment for 12\13\19 which I informed them is unacceptable. I have since contacted Geek Squad who is attempting to find a different contractor to get out to complete the repair in a more acceptable timeframe.

Not good! Needed the rubber mat on my new Samsung dishwasher replaced. I called Samsung who apparently uses Friends Tek for there service in the Atlanta area. Long story short, the tech Sean Lee showed up and did know how to remove the rubber Matt so he tore it off the door. After tearing it off he removed the adhesive on the new one a shoved it up in the door, Repeatedly I suggested taking the front panel off ,he just argued with me. Trying his own way, after the adhesive was full of insulation he took the front off. Still trying to argue with me this whole time that the rubber matte was supposed to drag the floor I asked him to stop and please leave before he messed anything else up. The picks are how he left my dishwasher. I called there customer service and that was worse than the tech who came out, the customer service rep argued with me as well. I have since call the office of the president at Samsung and they are taking care of getting me the piece I need.
DO NOT USE THIS REPAIR COMPANY!

Technician caused water damage from the wall to the washing machine by his incompetence and misguidings while attempting to repair my machine.
Tech came to home March 30 to repair a Samsung washing machine. The sales rep was from Samsung who advised me to call FriendsTek. Rep showed up and was here 30 minutes. In that time he did NOT repair my machine but caused water damage from the pipe in the wall! I have filed a formal complaint with all necessary details and no reply. Spoke with Nina at Friends Tek via email and she said she would expedite this to her director since it has been a long time. I tried going through Samsung Corp initially and it took months before they determined it was a technician problem so they have advised me that they have individual insurance to cover these type damages! It has been at my prompting to make contact with them because they have not once attempted to speak with me. Called today, reached Nina and she said her director would be calling me today, but after 3 hours of waiting with no reply I called back and learned he was gone for the afternoon! So, I was lied to and after calling back multiple times was hung up 3 times! My biggest complaint is the destruction of my home caused by their technician and their lack of customer service to my query and documentation! How unprofessional to not work with the consumer! I know you can do nothing about the damage to my home only my attorney can but for the director to tell Nina to tell me that they have determined I had PRIOR water damage that is my biggest complaint, making a conclusion based on no facts when my documentation provided proves otherwise! Poor business ethics, customer service and lack of facts to support their findings. A court of law can determine this because I have a witness who was present during this entire fiasco!!!!!

Friends Tek (OMB) was contracted from Samsung to service my dishwasher. Once a date and time had been established to do the repair, the tech was a no-call / no-show. 2 hours after the 4-hour window I get a call from the tech "Sorry, I got held up". I told the tech that I needed to get in contact with his office to set up another date. The tech frantically told me that there was no need to call the office and that he could reschedule my service personally. Another date and time were agreed to and when that day came, the tech was again a no-call / no-show. I called the tech personally on his cell phone and he acted like I had the "wrong guy". When I told him that he rescheduled my service he said "Oh, there must have been a miscommunication." I have tried calling this company 13 times in the past week and left multiple messages. I have not received a call back nor any resolution. Samsung has also made several failed attempts at calling this company on my behalf.

On 8/9/18, Friends Tek was used to make a repair on Samsung refrigerator. I was charged a service call fee of $100 before they would even work on the unit. I was charged an additional $313 to make the repair. The unit was freezing the cooling compartment of the refrigerator. This is a common problem with Samsung refrigerators as noted on the internet. On 10/17/18, I was informed by my tenant that the refrigerator was not working again and having the same problem. I contacted Friends Tek to have them go back out. They questioned if the problem was the same. I had them contact the tenant to confirm that the issue was the same. The customer service contact, ***, was extremely rude when I attempted to confirm that this repair would be made. She confirmed the appointment time of 10/19 at 3-7, and said that it would be covered under warranty at no charge. She also confirmed this to my tenant. On 10/18, *** called to say that the appointment would be cancelled unless I paid additional money to make the repair. She stated that the repair was only good for 60 days. There was no mention of this on 10/17. There was no information provided to me on the receipt for payment that the work was only good for 60 days. Every person that I have spoken to at Friends Tek is rude, and wants to talk over any request that I want to make. Referring me back to Samsung was their resolution to the issue. I will not recommend this company to anyone.
Product_Or_Service: Samsung Refrigerator Repair
Order_Number: XXXXXXXXXX

DO NOT USE THIS COMPANY! Despite the fact that this company was recommended direct from Samsung they have just ripped me off for $415 dollars...While their technician was very kind and professional his diagnosis of my Dryer and replacement of 2 parts at my 1st visit was not right...My dyer continued to have the same initial symptom reported to samsung...Upon my third visit I was told it will need two additional parts costing 300-500 more dollars...Obviously no one would spend $700 plus on an old dryer when they could buy one brand new. Despite this, Friends Tek is not standing behind their work and apparently doesn't have the ethics and integrity to take back and refund the first two parts...I am now having to work with Samsung and have filed a claim to my bank...I hope they will learn to be better to their customers and that this doesn't happen to anyone else!!!
Product_Or_Service: Samsung Dryer
Order_Number: 4

As the only Samsung service company in the area, we were forced to use this company to service a samsung washer. On multiple occasions, they did not show up, did not communicate they were not showing up, lied to the Samsung customer service representative and lied to me. This company should never be used under any circumstances.

The company has made four separate unsuccessful attempts to fix our Samsung drier that caught fire almost three months ago. Lack of communication between corporate Samsung, this company, and us led to one unnanounced visit to our home after Samsung told us they would be sending us a new unit. However, technicians from this company stated Samsung won't consider a replacement. During all but one of these visits the technician was rude to me and my wife, was ill equipped to handle the job, and they have made no progress in fixing the drier whatsoever. During the visits they have spent the majority of their time on the phone with Samsung, and wanted to use our WiFi, even while being rude, to video chat with Samsung.
Product_Or_Service: Samsung Drier

It's difficult to find companies in the Atlanta area that will work on Samsung appliances, so I was referred by (800) Samsung to Friends Tek. I was told I would receive a phone call 24-48 hours to set up an appointment. Well that didn't happen so I had to call myself to schedule. Had my date set later that week, but during my first conversation I asked specifically, "will your technicians be able to repair the fridge on this visit. I was told, "YES", our technician carry the parts they need and it will be completed on that trip. Well, a day prior to the scheduled appointment I get a phone call saying, "the parts for the technician haven't come in yet, and we need to reschedule". My response, " ok, so again he'll have whats he needs to do the repair? No problem, I understand." I wait almost a week later and the technician shows up. No parts, no ability to do anything other than look. This of course upset me, my question. "Why did you then cancel the first appointment if there was no chance in actually fixing the appliance and this is just a diagnostic inspection. There was no reason for you to not show up for the original appointment. So now I've rearranged my schedule twice already and have to wait another week before this can get fixed. I then call the company inquiring about getting a refund for the upfront $100 fee they charged since they didn't show for their original appointment. After explaining the situation I finally asked to speak with a manager. I was put on hold and after 15 mins was then cut off. I called back, same thing, representative said they were getting the manager and was put on hold, then cut off. The second person did call me back and apologized for getting disconnected and said a manager would return my call that day. Well of course that didn't happen!! I had to call them again and finally after multiple people spoke with a manager. Then was told NO, we don't have the ability to refund that fee, the technician did come out even though it was a week later, so.....

My point to this review is this company is horrible, doesn't live up to their word and will inconvenience you in a number of ways, then tell you, well sorry there's nothing we can do about it. It is the absolute worse way you can do business!!!! DON'T USE THIS COMPANY!!!!!!!!

DO NOT USE THIS COMPANY. This company came to my home 3 times and I still had the same problem. *** recommends them for some reason but don't do it! I finally hired different company and no problem since. Friends Tek lied about replacing parts when they didn"t, made unauthorized charges to my credit card and could get nowhere with customer no service! Stay away from these thieves.

This company is HORRIBLE!!! He asked me to sign a waiver before he checked the 3 month old Samsung microwave. He stayed on the phone talking Chinese to Samsung - then told me that it was an installation problem that he could not check it out. I could not believe what I heard. I told him if it were an installation problem, why did it work for 3 months? He said in his broken accent... "Got to go to other job, do not have time for this". Why would Samsung use this company? Because they get out of their warranty. I had to buy another microwave. ***'s installed it. I have a signed statement from that professional installer that the microwave had been installed correctly - that the microwave should have been warranted. I would NEVER use such a bogus company! Too lazy to do their work!