May 18, ***
Via Email Online Submission
Revdex.com Serving San Francisco
Re: Simmi Wong
Revdex.com File No.:
***
Our Client: Prime Solutions
Our File No.: ***
Dear Revdex.com:
This firm, *** *** **, represents Prime SolutionsWe are in receipt of your inquiry dated May 9, *** filed by *** ***. We respond on behalf of our client.
Prime Solutions respectfully disagrees with *** *** statementsPrime Solutions provided all services it had agreed to provide *** *** in a timely fashion. Further, all terms and conditions of Prime Solutions’ terms were clearly explained to *** *** prior to her entering into her agreement and within the agreement itself
Because Prime Solutions was concerned with *** ***’s apparent dissatisfaction it has already issued her a full refund
If you have further questions, please do not hesitate to contact us. Otherwise we respectfully request that the Revdex.com concludes this matter as resolved
Very truly yours,
*** *** ***
*** ** *** ***
For the Firm
cc: Client
Complaint: ***I am rejecting this response because: The claims the company has made are falseThe only contact I have received from them since the beginning of has been in response to Revdex.comIf that doesn’t speak to the company’s poor business practices I don’t know how anyone could want to work with themI have refused to speak with a manager as this has proved useless in the pastI requested to have all correspondences on paper as I do not trust what this company says on the phone and since call recording only goes one way, having email and letter trails felt more comfortable for meI did agree to a phone call to begin credit restoration despite my initial hesitationI have attached screenshots of my initial client agreement highlighting the areas in which Prime Solutions either failed to provide services rendered or contradticed these terms in their folllow up abovePrime Solutions states they went above and beyond to repair the issues outlined in both Revdex.com complaintsThey simply provided what they were initially required to do in the first placeI did not receive follow ups regularly, I did not recieve support when contacted by attorneys UNTIL an actual lawsuit was in placeThis is not an exaggeration I was told both times I was contacted by an attorney that they could not do anything until an official summons was in place, which is when the statistic of how few accounts are summoned came inPromise Solutions states they are providing me a complimentary service which is also as credit repair was a term in my original contract and my original contract was never amended to state that I would no longer be considered an active client and the services rendered would be considered an extra service you’re providing “free of charge”This company is trying to buy out unsatisfaided customers and twist our words to come out looking like confused consumers who didn’t know what they were getting intoThis company also refuses to provide in writing why these services haven’t been rendered according to my contract and I’ve been deflected to a phone call they claim I am required to have with them to start credit repair, another stipulation not outline in my contractI am happy to provide the entire signed contract and all corresponding addendum at the request of the Revdex.com.Jessica ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Dear *** ***,
We sincerely apologize that you were not notified that we received your signed Right to Cancel on 10/6. Please use this email as assurance that when we received your signed RTC, your contract was immediately canceled and no funds were withdrawn from your bank
account. Again, sorry for the misunderstanding, we wish you the best of luck in the future
Sincerely,
Prime Solutions Client Services
May 18, ***
Via Email Online Submission
Revdex.com Serving San Francisco
Re: Simmi Wong
Revdex.com File No.:
***
Our Client: Prime Solutions
Our File No.: ***
Dear Revdex.com:
This firm, *** *** **, represents Prime SolutionsWe are in receipt of your inquiry dated May 9, *** filed by *** ***. We respond on behalf of our client.
Prime Solutions respectfully disagrees with *** *** statementsPrime Solutions provided all services it had agreed to provide *** *** in a timely fashion. Further, all terms and conditions of Prime Solutions’ terms were clearly explained to *** *** prior to her entering into her agreement and within the agreement itself
Because Prime Solutions was concerned with *** ***’s apparent dissatisfaction it has already issued her a full refund
If you have further questions, please do not hesitate to contact us. Otherwise we respectfully request that the Revdex.com concludes this matter as resolved
Very truly yours,
*** *** ***
*** ** *** ***
For the Firm
cc: Client
Complaint: ***I am rejecting this response because: The claims the company has made are falseThe only contact I have received from them since the beginning of has been in response to Revdex.comIf that doesn’t speak to the company’s poor business practices I don’t know how anyone could want to work with themI have refused to speak with a manager as this has proved useless in the pastI requested to have all correspondences on paper as I do not trust what this company says on the phone and since call recording only goes one way, having email and letter trails felt more comfortable for meI did agree to a phone call to begin credit restoration despite my initial hesitationI have attached screenshots of my initial client agreement highlighting the areas in which Prime Solutions either failed to provide services rendered or contradticed these terms in their folllow up abovePrime Solutions states they went above and beyond to repair the issues outlined in both Revdex.com complaintsThey simply provided what they were initially required to do in the first placeI did not receive follow ups regularly, I did not recieve support when contacted by attorneys UNTIL an actual lawsuit was in placeThis is not an exaggeration I was told both times I was contacted by an attorney that they could not do anything until an official summons was in place, which is when the statistic of how few accounts are summoned came inPromise Solutions states they are providing me a complimentary service which is also as credit repair was a term in my original contract and my original contract was never amended to state that I would no longer be considered an active client and the services rendered would be considered an extra service you’re providing “free of charge”This company is trying to buy out unsatisfaided customers and twist our words to come out looking like confused consumers who didn’t know what they were getting intoThis company also refuses to provide in writing why these services haven’t been rendered according to my contract and I’ve been deflected to a phone call they claim I am required to have with them to start credit repair, another stipulation not outline in my contractI am happy to provide the entire signed contract and all corresponding addendum at the request of the Revdex.com.Jessica ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Dear *** ***,
We sincerely apologize that you were not notified that we received your signed Right to Cancel on 10/6. Please use this email as assurance that when we received your signed RTC, your contract was immediately canceled and no funds were withdrawn from your bank
account. Again, sorry for the misunderstanding, we wish you the best of luck in the future
Sincerely,
Prime Solutions Client Services