Sign in

Fritz in Fishers

8599 E 116th St, Fishers, Indiana, United States, 46038-1558

Sharing is caring! Have something to share about Fritz in Fishers? Use RevDex to write a review

Fritz in Fishers Reviews (%countItem)

I purchased a nice 2010 4Runner from this dealership for a higher price than I’d like, but I was assured that this vehicle was in almost perfect condition and will get me to over 300,000 miles. The salesman knew I drive over 100 miles a day for my commute and that I was purchasing this vehicle specifically for it’s great condition and longevity. The day after I brought it home, there was a large oil leak under the car. I scheduled a full inspection with Toyota at the earliest date and they told me that this car has a MAJOR oil leak; on a scale of 1-10 it was a 7 and needed to be fixed. Prior to purchasing the car salesman gave me the vehicle inspection report for my review and under Oil and/or Fluid Leaks it said it said it was in the green, there was NO oil leak. I was advised by Toyota and another independent body shop that the severity of the oil leak did not just appear, that it was in fact present at the time I purchased the car. The estimate to fix the problem was over $4,500 from Toyota and $4,200 from another non-dealer body shop.
Fritz asked me to bring in the vehicle to do their own inspection and kept it for 4 days, then told me that there is nothing they can do. They put an additive into the oil making it thicker so it doesn’t leak as quickly and expand the seal, however Toyota advised me that doing this will destroy the motor of my vehicle which will be even more costly. I explicitly told them NOT to do anything to my vehicle without discussing with me first, however they put the additive without my consent and refuse to fix my vehicle. Now I am responsible for paying for an additional oil change correcting the added damage they did in addition to a mechanical bill worth ? of the total cost of the vehicle.
This car dealer either knowing misled me in order to sell this car or did not inspect the vehicle yet gave me an inspection report claiming this car had NO major mechanical issues, and more specifically NO oil leaks.
They sold me a broken vehicle and are now refusing to take responsibility or correct the issue.

Fritz in Fishers Response • Nov 04, 2019

A resolution is being worked through with this customer. Fritz in Fishers has been in business since 1983 and always strives to satisfy their customers.

Customer Response • Nov 04, 2019

Frtiz has not offered a solution or taken responsibility for providing my family with false and misleading inspection report prior to the sale, claiming there were NO oil and/or fluid leaks on this vehicle. Within 1 week of purchase there is over $4,500 in repairs needed that Toyota Service said was obvious and definitively predating my purchase. I would be happy to share the blatantly misleading inspection report with the Revdex.com along with Toyota's official technician notes stating the severity and longevity of this issue that Fritz in Fishers refuses to fix. My family is now facing financial hardship over their dis-honest dealings, and the dealership has stopped responding to communication.

The staff was professional and answered all of our questions. Whole process was smooth and efficient.

Fritz in Fishers Response • Oct 31, 2019

Thank you for your review. We appreciate your business and are glad that you had a smooth and efficient experience!

We just purchased a used Jeep Wrangler..salesman was great ....but finance guy had us signing papers before even discussing interest rate and payments. Then within 3 days we noticed that the rear main seal
leaking and oil in our garage. Our garage actually has a vinyl coating so we could clearly see there was an issue. After calling the dealership and short run around. They said we could bring in and they would have service check it out. Well we live in Greenwood and fishers is a bit of a drive so we talked to their service before deciding to take vehicle up to make sure they would take care of it. No they would not so we had the vehicle 3 days....after Fritz telling us all vehicles were fully inspected. Not to mention that tire carrier on rear of vehicle was also broke almost in half. We notified them of this the same day and was also told ...sorry.
Again, for a company that claims to do complete inspections,hard to believe they would miss the obvious. signed the

Fritz in Fishers Response • Oct 31, 2019

We attempted to work with this customer to provide an estimate of what the repair would cost to complete due to an issue of which he was visually seeing himself. We are sorry that we were not able to exceed our customer's expectations. Fritz in Fishers has built a business around honesty and integrity since 1983.

Friendly courteous staff and very nice vehicles to choose from. It?s only been a couple of days since I purchased my car but would highly recommend Fritz

Fritz in Fishers Response • Jul 19, 2018

Thank you so much *** for the kind words. We appreciate your business!

I purchased a vehicle from Fritz this past July. At the time of the negotiation, there was a service suspension system light on. The salesman wrote in the binding contract that Fritz would repair the suspension issue. I have taken it in to this dealership twice. The first time they stated they received a faulty part. The next time they said they replaced a part. The warning light has remained on this entire time. I have made numerous attempts to contact the employees. The last time I spoke with the dealerships service manager, I was told he would reach back out to me with a solution. That was over a month ago.

Fritz in Fishers Response

Kyle K has contacted Mr.. He will bring the vehicle to our shop Thursday, October 5, 2017 to further diagnose the problem and work toward a resolution

Check fields!

Write a review of Fritz in Fishers

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by adding a photo

Fritz in Fishers Rating

Overall satisfaction rating

Address: 8599 E 116th St, Fishers, Indiana, United States, 46038-1558

Phone:

Show more...

Fax:

+1 (317) 842-7903

Web:

This website was reported to be associated with Fritz in Fishers.




Add contact information for Fritz in Fishers

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated