Hello,We apologize for the frustration, but the terms of the payment plan indicate that the plan is the responsibility of the customer. If a payment is missed, after a 10 day grace period, the order is defaulted with the loss of tickets and money...
paid.https://www.[redacted]/2015-advance-sale-faqs/DEFAULT on payments will result in cancellation of your order, loss of deposit and ALL payments made prior to default. NO exceptions. It is 100% YOUR responsibility to manage your payment plan. You must pay attention to your bank and credit card statements to make sure your payment is deducted each month. You will have a 10 day grace period each month. If your payment is not made in full by the 10th day after the initial charge is run your order WILL BE CANCELLED and you will forfeit all monies paid up to that point to offset your default.Our apologies again, but the policy is outlined above.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello, we handle the ticketing for the Electric Forest Festival. The Loyalty On Sale was a chance for customers to receive Loyalty pricing, it was not a guarantee. This was clearly outlined prior to the on sale. A code was provided for the chance to purchase a ticket, subject to availability....
Unfortunately, the code did not guarantee a ticket. This again was clearly outlined on the public website and via an eblast sent to all Loyalty Code holders.There will be a regular on sale 12/10/2014 wherein customers can purchase passes for this event.Thank you.
Our apologies regarding the terms and conditions of this event and any confusion or frustration experience. Please email [redacted] for further assistance.
Unfortunately, this customers transaction was declined, but resulted in a pre-draft authorization hold. We did not complete the transaction, these funds will drop back to the customer's card. We did not charge him and will not collect these funds.We are happy to provide proof of this or speak to the...
customer's bank.Another unfortunate situation is that the festival is now sold out, so we have no passes available to sell this customer.Again, we did not charge the customer, but there is an authorization hold for the decline of his card. These funds will be returned to him.
We understand the frustration of not receiving a delivery, but unfortunately a refund is not available as all sales are final when purchasing for this event.We do have a [redacted]at solution, Will Call, wherein the customer can pick up their order in person at the event, it is a guaranteed delivery...
method.Additionally, looking at the customer's tracking number, we show the item signed for by the customer's name.Also, the shipping label clearly has the Apt. printed, so that was not left off.Our apologies again for the frustration, but if the order in fact was not received, will call is a [redacted]at option and we would be happy to offer this.
Complaint: [redacted]
I am rejecting this response because:Your response does not resolve the issue. Given the fact that I was unable to purchase the loyalty wristband literally within seconds of them going on sale, I maintain that you are using a bait and switch technique. Apparently the odds of getting a loyalty ticket are so vanishingly small as to approach impossible. I suppose what most offends me regarding your response is the clear lack of concern about this issue. Even a token apology would have been nice, instead I got, "We covered our bases with weasel words, so tough luck."It seems rather inconceivable to me that a promotion -that ostensibly exists to make repeat customers feel appreciated and rewarded- would be designed like yours for any other purpose than to pressure customers into buying tickets at a higher price. I think that's pretty much the definition of a bait and switch. In the previous two years, I have give you business well in excess of a thousand dollars. I have encouraged friends who otherwise wouldn't have gone, adding another thousand. Our first year we took part in the recycling challenge and picked u so much trash for you that we actually won. And of course we've generously spent money at your craft vendors, food vendors, tee shirts, ice, etc. That amount I can only guess, but it has been substantial as well.Imagine if you were a customer of a local business, say maybe a mechanic shop, and you spent that much there, and even helped them clean up. You sent your friends there as well. Imagine further if the shop mailed you a coupon good for a free $20 oil change, good only at 12 noon on Tuesday, while supplies last. What would your reaction be, if you were there at noon, and they said, "Sorry, chump. we're all out. But If you come back tomorrow, we'll fix you up with a $49.99 special!"It wouldn't really be about the $20, would it?
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello,We apologize for the frustration, but the terms of the payment plan indicate that the plan is the responsibility of the customer. If a payment is missed, after a 10 day grace period, the order is defaulted with the loss of tickets and money...
paid.https://www.[redacted]/2015-advance-sale-faqs/DEFAULT on payments will result in cancellation of your order, loss of deposit and ALL payments made prior to default. NO exceptions. It is 100% YOUR responsibility to manage your payment plan. You must pay attention to your bank and credit card statements to make sure your payment is deducted each month. You will have a 10 day grace period each month. If your payment is not made in full by the 10th day after the initial charge is run your order WILL BE CANCELLED and you will forfeit all monies paid up to that point to offset your default.Our apologies again, but the policy is outlined above.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello, we handle the ticketing for the Electric Forest Festival. The Loyalty On Sale was a chance for customers to receive Loyalty pricing, it was not a guarantee. This was clearly outlined prior to the on sale. A code was provided for the chance to purchase a ticket, subject to availability....
Unfortunately, the code did not guarantee a ticket. This again was clearly outlined on the public website and via an eblast sent to all Loyalty Code holders.There will be a regular on sale 12/10/2014 wherein customers can purchase passes for this event.Thank you.
I have reached out to the customer via email to discuss.
Our apologies regarding the terms and conditions of this event and any confusion or frustration experience. Please email [redacted] for further assistance.
Unfortunately, this customers transaction was declined, but resulted in a pre-draft authorization hold. We did not complete the transaction, these funds will drop back to the customer's card. We did not charge him and will not collect these funds.We are happy to provide proof of this or speak to the...
customer's bank.Another unfortunate situation is that the festival is now sold out, so we have no passes available to sell this customer.Again, we did not charge the customer, but there is an authorization hold for the decline of his card. These funds will be returned to him.
We understand the frustration of not receiving a delivery, but unfortunately a refund is not available as all sales are final when purchasing for this event.We do have a [redacted]at solution, Will Call, wherein the customer can pick up their order in person at the event, it is a guaranteed delivery...
method.Additionally, looking at the customer's tracking number, we show the item signed for by the customer's name.Also, the shipping label clearly has the Apt. printed, so that was not left off.Our apologies again for the frustration, but if the order in fact was not received, will call is a [redacted]at option and we would be happy to offer this.
Complaint: [redacted]
I am rejecting this response because:Your response does not resolve the issue. Given the fact that I was unable to purchase the loyalty wristband literally within seconds of them going on sale, I maintain that you are using a bait and switch technique. Apparently the odds of getting a loyalty ticket are so vanishingly small as to approach impossible. I suppose what most offends me regarding your response is the clear lack of concern about this issue. Even a token apology would have been nice, instead I got, "We covered our bases with weasel words, so tough luck."It seems rather inconceivable to me that a promotion -that ostensibly exists to make repeat customers feel appreciated and rewarded- would be designed like yours for any other purpose than to pressure customers into buying tickets at a higher price. I think that's pretty much the definition of a bait and switch. In the previous two years, I have give you business well in excess of a thousand dollars. I have encouraged friends who otherwise wouldn't have gone, adding another thousand. Our first year we took part in the recycling challenge and picked u so much trash for you that we actually won. And of course we've generously spent money at your craft vendors, food vendors, tee shirts, ice, etc. That amount I can only guess, but it has been substantial as well.Imagine if you were a customer of a local business, say maybe a mechanic shop, and you spent that much there, and even helped them clean up. You sent your friends there as well. Imagine further if the shop mailed you a coupon good for a free $20 oil change, good only at 12 noon on Tuesday, while supplies last. What would your reaction be, if you were there at noon, and they said, "Sorry, chump. we're all out. But If you come back tomorrow, we'll fix you up with a $49.99 special!"It wouldn't really be about the $20, would it?
Regards,
[redacted]
I will reach out to this customer.
Left message asking customer to please contact me.
This has been responded to.
Complaint: [redacted]
I am rejecting this response because it is not sufficient.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]