Sign in

Frontier Airlines

Sharing is caring! Have something to share about Frontier Airlines? Use RevDex to write a review
Reviews Airlines, Airline Ticket Agency Frontier Airlines

Frontier Airlines Reviews (813)

Complaint: [redacted] I am rejecting this response because:it's the same answer I keep receivingI haven't received an explanation as to why I was never contacted or notified of declined credit card paymentI expect an explanation now that I have had to spend nearly $more on a flight with a competitor when I could have spent $with frontier and made a lasting relationship with the company Sincerely, [redacted] ***

01/06/04:PM Dear [redacted] , We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond Refund I do apologize for the misunderstanding regarding your refund concernIn total, we have refunded a total of $ for your return flight ($475.20), as well as the seats and bags associated with it ($184)There were two credit cards on your reservationThe original card ending in [redacted] that booked the reservation was refunded a total of $Your card ending in [redacted] was refunded $ I hope this clarifies your concernFeel free to reach out with additional questions you may have Kind regards, [redacted] Customer Relations Frontier Airlines

Initial Business Response / [redacted] (1000, 9, 2015/11/17) */ Dear Ms [redacted] , We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to address your concerns We regret that your passports were not in acceptable condition for international travel and that you had to delay your trip while new passports were obtainedWe sincerely apologize that you were not properly rebooked on the flight you were told you were and your trip was further delayedAs compensation for that situation a hotel and meal vouchers were provided We apologize that your bags were sent to your destination without you when you were not able to travel because of the condition of your passportsWe have refunded the $bag fee under your name and the $bag fee under Dustin's name Please submit receipts for any interim receipts to [redacted] , or mail them to: Frontier Airlines, Inc., ATTN: CBS, [redacted] XXXXXX, [redacted] XXXXX, for processing for reimbursementYou can reach Central Baggage with any questions regarding this issue at: (XXX) XXX-XXXX As a gesture of apology, we have issued vouchers: [redacted] XXXXXXXXXXXXXXXXX, [redacted] XXXXXXXXXXXXXXXXX in the amount of $50, which can be applied to your next online booking at www.flyfrontier.comThese vouchers must be redeemed by February 20th, but you do not have to travel within this timeframeFuture travel may be booked out as far as Frontier's schedule allows While we recognize that this does not change the time and inconvenience lost, we hope that you will choose to fly with us again Kind regards, [redacted] Frontier Airlines Central Baggage Service [redacted] Just follow these simple steps to redeem your voucher: Visit www.flyfrontier.com and select your flight On the payment screen, select Have a Voucher from Frontier? Add Voucher Here, enter your voucher number in the field provided, and select Apply Voucher It's not redeemable for cash It must be booked within days from date of issue Note: There are no restrictions on travel date It's one-time use, meaning there will be no remaining value after redemption It may not cover the entire value of the purchaseAny remaining balance due must be paid by the customer It's not transferable and may only be redeemed in the name of the passenger to whom it was issued The name on the new reservation must match the old reservation exactly It may not be applied toward group bookings or paid options such as baggage, change fees, seat assignments, or other charges

09/30/09:AM Dear [redacted] ***, Thank you for contacting Frontier Airlines Central Baggage Service We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond We are sorry to hear of property missing from your checked baggage when you traveled with Frontier Missing item complaints need to be reported within hours of receiving your baggage Each airline has a Contract of Carriage filed with the Federal Aviation Administration that describes those situations and the limits, or exclusions, of liabilityWe have attached a copy of our Baggage Claim Limits for your reference To date we have no record of Frontier being contacted on or before June 16, 2016, only a Lost Item Report submitted on June 21st Those reports are not designed for reporting items missing from checked luggage, but for items left in the airport, cabin of the aircraft, or may have fallen out of luggage To date, our Lost and Found Department has not received any footwear matching your description If you would please provide us with any other documentation showing contact before p.mon June 16th, such as a copy of your phone records showing calls to Frontier, or a manual claim form, we will be able to proceed with your claim Please scan and e-mail your supporting documents to us at: [redacted] If a [redacted] notice was in the bag, we advise that you contact [redacted] and make a claimYou may contact [redacted] at [redacted] or via phone at ###-###-#### If you are unable to provide the needed documentation, and the baggage issue is still outstanding, please contact Frontier Airlines Central Baggage Service office directly at: ###-###-####, Monday-Friday 7:am-4:pm Mountain time, and a report will be taken for our Security Department To date we have no record of you contacting our office Regarding your issues with additional charges, our records show your ticket was purchased through a third party vendor, [redacted] They are required to provide you with that information when reserving and purchasing your ticket All travel information and answers to your questions is also available on our website af FlyFrontier.com As far as your request for a full ticket refund, Frontier does not refund tickets once travel has been completed As a customer service gesture, and for your inconvenience, we would like to offer you a $electronic travel voucher The voucher has a six month book by expiration date, but can be booked out as far as our schedule allows Normally about another six months Please let us know if you would like to accept the voucher If you prefer, we can also issue two $vouchers, but will need to know the name of the other person that would be traveling Your concerns have been made available for review by our managementManagers are asked to review all feedback and use it to implement product and service enhancements Frontier appreciates your business and hopes to see you on a future flight under more pleasant circumstances Sincerely, [redacted] Central Baggage Specialist Frontier Airlines

Dear Mr***,We have received your rebuttal as submitted to the Revdex.com and appreciate the opportunity to further address your concerns.We have already addressed these issues at lengthWe regret that you might not understand the logic behind some of our policies, but as employees we are bound to themIf your congressman contacts us, we will be more than happy to supply all of our previous correspondences with you to him.Kind regards,***Customer Relations SpecialistFrontier Airlines

Initial Business Response / [redacted] (1000, 6, 2015/09/19) */ Dear Ms [redacted] , We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to address your concerns Please accept our apology for the flight disruption you recently experiencedOur records indicate on September 3rd, Frontier flight [redacted] Seattle to Denver was delayed hour and minutes due to a previous medical emergencyA medical emergency is considered a uncontrollable delay, and compensation is not provided This is Frontier Airlines policy: http://content.flyfrontier.com/customer-service/customer-protections Uncontrollable Situations are defined as flight delays, diversions, or cancellations out of Frontier's control (such as those caused by weather, Air Traffic Control, etc.)We truly regret that uncontrollable situations may interrupt your travelGiven their nature, we do not offer compensation for uncontrollable events beyond the re-accommodation on the next Frontier flightAlternatively, if your flight is cancelled we'll provide you, upon request, a full refund of any unused portion of your ticket In the event of severe weather such as a blizzard or hurricane, we will enact our Severe Weather Plan and issue travel advisories on FlyFrontier.comThe Severe Weather Plan allows for rebooking of flights without additional fees for a later date when the weather improves Our agent was correct in advising Frontier does not have any airline agreement with any other airlinesWe will accommodate our passengers on the next available Frontier flight I'm pleased to see our agents were able to assist you and your family on a flight from Seattle to Orlando through ClevelandThey booked your family on flight [redacted] out of Seattle, scheduled arrival at 6:35am and connecting to flight [redacted] departing at 11:am from Cleveland to OrlandoLuckily flight [redacted] arrived early and they were able to assist you and your family on flight [redacted] departing Cleveland at 6:am You had purchased economy seats which is why a bag fee was chargedYour tickets were purchased through [redacted] and they advise passengers to check with the airline to any additional fees Our records indicate on September our agent [redacted] replied to an email sent by you and she also advised Frontier does not compensate for uncontrollable delaysAs a customer service gesture she did provide you and [redacted] $travel vouchersVouchers are usually valid for three months, as an additional customer service gesture she extended your vouchers for six months While we recognize this does not change the time and inconvenience lost, we hope that you will choose to fly with us again Kind regards, [redacted] Frontier Airlines Customer Relations

10/25/09:AM Hello ***, We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond I have sent the inquiry to [redacted] to research since what I am showing in our system is different that what you have reported to me I am told that it usually takes 7-days for [redacted] to respond, so I will get back to you as soon as I hear from them Thanks again for contacting us and I will be in touch Best wishes, [redacted] Customer Relations Frontier Airlines

Initial Business Response / [redacted] (1000, 6, 2015/09/19) */ Dear ***, Thank you for contacting Frontier Airlines Customer Relations We are committed to providing our passengers with a pleasant and enjoyable flight experience and regret that we fell short of this when you traveled with us on September 8, from Salt Lake CityWe have high expectations of our employees and are disappointed with the behavior you described of our flight attendantsThey should have been more proactive on both issues as you describe themBe assured we have made your comments available to the In Flight Managers so they may follow up on this valuable training opportunity Your comments and those from other customers help us to identify areas needing to be addressed and we are grateful to you for your feedback Your continued support is very important to usTherefore, we hope this isolated incident does not prevent you from flying with us in the futureWe hope to have the privilege of serving your future travel needs Sincerely, [redacted] Customer Relations Specialist Frontier Airlines

Response Email 04/30/08:PM Hello [redacted] Thank you for contacting Frontier Airlines regarding your April 28th flight out of DenverWe have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond Safety is Our PriorityI understand you're flying with us because you have somewhere to beThat's a reasonable expectation! Diversions can be frustrating, but safety is our top concern and periodically our flights have to be diverted due to this reasonPlease accept my apology for the unexpected interruption Our Apologies I'm sorry to hear that your experience flying out of Denver wasn't as expectedYour description of having difficulty receiving a refund after experiencing an Air Turn Back on your flight is concerningI can only assure you this is not the type of service we strive to provide, I'm sorry that happened to you We Want to Win You Back!I see that you that your refund has been processed in the amount of $to your card ending in XXXX, please allow 5-days for this to appear on your bank statementAs well, I would also like to offer a customer service gestureIn an effort to make things right, I have issued a Frontier voucher (xxxxxxxxxxxxxxxxxxxxx) in the amount of $to use towards future Frontier travelYour voucher expires on July 29, 2018, but you do not have to fly by then, travel just has to be reserved before the expiration datePlease see below for further redemption detailsWe Value Your BusinessThank you again for contacting us about your recent experienceI recognize this does not change the time lost and inconvenience you’ve experienced, but I hope you will choose to fly with us againI'm confident your next experience with us will be a good oneRegards,Customer Relations SpecialistFrontier Airlines

11/03/08:AM ***, We have received your rebuttal as submitted to the Revdex.com and appreciate the opportunity to further address your concernsI am sorry the gate agent did not have the most up to date information and you misconnected in Denver In the process of operating scheduled service over many different route segments each day, an occasional mechanical malfunction, adverse weather or other interruptions to routine performances are unavoidableThis is a situation faced by all airlines and, try as we might, no air carrier can guarantee that all flights will depart or arrive on schedulePlease know the safety of all our passengers and crew is our number one priority and it was never our intention to inconvenience you When situations like yours occur we provide discount vouchers as the form of compensation and we do not refund tickets when transportation has been providedKindly, ***Customer Relations SpecialistFrontier Airlines

02/29/09:AM Ms [redacted] , We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respondThe terms of your Economy fare required the payment of a $fee in order to change or cancel your itineraryBecause your fare was lower than the fee ($fare for roundtrip travel), no value would have remained when you changed or cancelled your itineraryIf you'd like to review additional information related to itinerary changes, please see the link below: https://www.flyfrontier.com/travel-information/travel-policies/ I'm sorry that your family was affected by flooding and apologize that our agents misunderstood your request for future credit when you calledWhile we're able to provide for waivers, with documentation in some circumstances, it doesn't sound like you ever requested an exceptionWe have made your comments available to our Customer Service management team for training purposesYour comments and those from other passengers help us to identify areas that need to be improved and we are grateful to you for your feedback If you change your mind and would like to provide required documentation within the next two weeks, we'll be happy to review it to determine whether or not your situation qualifies for a waiver that will allow for future credit with usYou may attach an electronic copy of the required document to your reply to this email or send via facsimile to ###-###-#### (Attention: [redacted] *., File: [redacted] )Please see Emergency Events information at the link below: https://www.flyfrontier.com/travel-information/travel-policies/ Kind regards, [redacted] Customer Relations Specialist Frontier Airlines

09/02/11:AM Hello ***, We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond.We Hear YouI understand this was a frustrating inconvenience and I can only assure you these are not the standards we strive to maintainPlease be assured that your experience has been forwarded to the Leadership Team responsibleIt is feedback such as yours that enables us to make changes to our product, and better serve our passengers.We Care About YouIt's important for us to keep good relationships with customers like youIn an effort to prove we can do better, I hope you will accept this $voucher # [redacted] to use as a discount on a future Frontier flightI am sorry but we do not refund tickets that have been flown onCome Back SoonI apologize again for your past experience, and I highly encourage you to give us the chance to impress you on your next flightI'm confident your next experience with us will be a good one! Kind regards, ***Frontier Airlines

09/21/12:PM Hello ***, We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond Departure TimeFlights can be fluid, with times often changing We encourage you to stay up-to-date with your flight's status, including any further changes to the departure time, by checking Real Time Flight Status at www.flyfrontier.com or via the new Frontier Airlines Mobile App Your Credit We are unable to refund your credit card, however, after looking at your record I see that you were credited the $in the form of a credit shellThe credit is valid until December 15, Travel must be rebooked by that date, but may be scheduled beyond that date to any destination serviced by Frontier AirlinesPlease be advised that credits can only be used onceAny remaining value after redemption will be forfeited When you're ready to rebook, visit www.flyfrontier.com and go through the flight booking processWhen you arrive at the payment screen, select "Have a Frontier Credit?" and enter the trip confirmation code and email address existing on the reservation Come Back Soon!I apologize again for your past experience, and I hope you will use the Credit Shell on your next flight with usI highly encourage you to give us the chance to impress you on your next flightI'm confident your next experience with us will be a good one!Kind regards, [redacted] Customer RelationsFrontier Airlines

05/05/06:PM Dear [redacted] , We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respondI'm sorry you were surprised by Frontier's pricing policy, [redacted] At Frontier, we know that above all else, our customers want low faresFrontier's focus is to provide the lowest fares that get you from point A to point BYou then have the option to add on the extras that are important to youThis is a key ingredient to keeping fares low for all of our customers.We work hard to ensure everyone knows what to expect when booking directly at www.flyfrontier.comI'm sorry you did not have the opportunity to review expected fees before making your purchase with [redacted] ***We have disclosed our pricing polices to all third party agencies and those agencies are required to let their customers know the terms of the operating carrierMost agencies provide the website address for all airlines included in their customers' itinerariesAccording to your record, you did not pre-pay for your seats to be togetherWhen passengers choose not to pay the additional fee for specific seats, ones will be assigned on the day of travel, but very unlikely that we will have seats together if the flight is fullOnce at the gate, our agent will do their best to rely on the kindness of other passengers to get seats together with your little ones, but remember, those passengers paid to be sitting in their preferred seat, so it's not an easy task and we suggest that you pre-pay for your seat in advance to make the process smooth for everyoneWe do not feel that our agent was being a " [redacted] " but upholding our policy They are required to issue everyone an assigned seat, then further handling is done at the gate.Respectfully, we are unable to provide a refund of your tickets that were flown, but I have forward your feedback to our policy makers for future considerationWe regret this incident has caused you not to want to fly with us in the future and hope you will reconsider.Kindly, [redacted] Customer Relations SpecialistFrontier Airlines 05/06/02:PM [redacted] , The only fees paid was $for two bags, no seat fees If you want to provide your receipt, please do so for further considerationOtherwise, your comments will be added to your file, but we will not have any further communication with you due to your language***

Hello [redacted] , We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respondOur ApologiesWe are sorry that your baggage was not at your final destination when you arrivedThis is not the experience that we strive to provide for our passengers and we apologize for any inconvenience you've experiencedMoreover, it's disappointing to hear that you were unable to receive finite update on the location of your bagI am happy to see that you were able to pick up your bag from Dallas around PM on the evening of the 9thThings You Should KnowI'm really sorry that you felt our customer relations agents gave you the run aroundOur baggage-trained customer relations personnel rely on the airports to manually update our system so that we can know the location of the bagI know that this can be frustrating when an agent is unable to get a solid answer on the location of your bagPlease know it is never our intent to inconvenience youHow I Can HelpAs a gesture of apology for the bag delay you experienced, you were issued a $voucher (#xxxxxxxxxxxxxxxxxxx) to use on a future Frontier Airlines flightYour voucher expires on April 10, You do not have to fly by this date, travel just needs to be reserved before the expiration datePlease see below for further redemption detailsBe advised that we are also happy to review any receipts for reimbursement for purchases you made while you were without your bagWe Value Your BusinessI'm really sorry about the trouble you experienced while trying to be reunited with your delayed baggageWith that being said, I appreciate the time that you have taken to let us know about the issues you encounteredFeedback like yours helps us identify areas that need improvementThis is important as we work to provide the best possible travel experience for our customersWe hope to have the opportunity to fly with you again in the futureRegards, Customer Relations SpecialistFrontier Airlines

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would like to note the 'friendly representative' you refer to was not a Frontier airline staff, just anotherAirport worker who was able to look up the flight information Sincerely, [redacted] ***

08/25/03:PM ***We have received your rebuttal as submitted to the Revdex.com and appreciate the opportunity to further address your concerns.Your concerns were reviewed by my manager and a decision was made to add the 20,miles to your account.I'm sorry for the inconvenience caused.Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I walked up to the Frontier Airlines counter and no agents from the airline was present for me to print my boarding pass, therefore a sixty dollar voucher means nothing to me and I refused to use itIts not possible to honor a refund to the customer, when the kiosk machines for Frontier Airlines was not on Sincerely, [redacted] ***

01/25/10:AM Hello ***, We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond SchedulesI understand you're flying with us because you have somewhere to be at a certain timeThat's a reasonable expectation! I know changes to your plans can be frustrating, and although schedule changes are an industry practice, here at Frontier Airlines we make every effort to minimize these changesOften times, these updates are necessary for operational purposes, and at times, even reduce costs In accordance with the terms and conditions of the ticket you purchased with Frontier, when a passenger’s itinerary is changed because of a modification in Frontier’s schedule, arrangements will be made to: 1) Transport the passenger over its own route system to the destination; or 2) In the event the schedule modification is significant, at Frontier's discretion, it may refund the cost of the unused portion of the ticket These terms can be found here Contract of Carriage on our website www.FlyFroniter.com I see in your reservation that you were notified by email on 1/12/17, that a change was made to your 3/19/flight from [redacted] to [redacted] In that notification you are given the option to either accept the change by clicking "accept" on the email or calling a phone number provided on the email to talk to a Reservation specialist to make other arrangements On 1/18/17, a schedule change was made to your 3/16/flight from [redacted] to [redacted] and you were notified by email on 1/19/and again on 1/23/ These emails contained the same options to either accept the change or contact Frontier to make other arrangements Our obligation ends with either rebooking you on another Frontier flight or canceling the reservation and refunding the flight I see that you have contacted us by phone and have discussed your options with the Reservation agent but no changes have been made Please let me know what you would like to do If you wish to cancel your reservation (both flights) and get a refund, please confirm that in writing to me since I cannot cancel a flight without the express permission of the passenger We have no obligation to reimburse any part of a ticket purchased on another airline nor do we compensate for any hotel expenses incurred by the passenger However, regardless of what you decide to do, you are entitled to a $voucher for any inconvenience this may have caused in your travel plans As long as you book your travel prior to the expiration date of the voucher you can actually fly as far out as the Frontier schedule allows Please see below for the redemption instructions The voucher information follows: [redacted] expires 5/1/ [redacted] for [redacted] expires 5/1/ [redacted] for [redacted] expires 5/1/Again, thank you for contacting us and I'll look forward to hearing back from you with your instructions regarding your flight Best wishes, [redacted] Customer Relations Frontier Airlines

Initial Business Response / [redacted] (1000, 4, 2015/06/24) */ Dear Ms [redacted] , We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to further address your concerns I'm sorry you were unable to make your flightFrontier Airlines does have a strict minute cut off, once it is past the cut off agents are unable to check in passengers [redacted] bagsOnce the flight has closed agents will proceed to the gate to help the flight departKiosks will also not allow check in and advise that you must see an agent as the flight has closed If you are unable to make your flight you do have the option of the next available flight for a feeIf you choose not to travel the fare is left open for you book one year from the June 1, date of issue with any applicable change fee and fare differenceOur reservations department is available 24/at XXX-XXX-XXXX to assist with re booking We hope to have the opportunity to welcome you aboard future Frontier Airlines flights, under more pleasant circumstances Sincerely, [redacted] Customer Relations Specialist Frontier Airlines

Check fields!

Write a review of Frontier Airlines

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Frontier Airlines Rating

Overall satisfaction rating

Address: PO Box 492085, Denver, Colorado, United States, 80249

Phone:

Show more...

Web:

This website was reported to be associated with Frontier Airlines.



Add contact information for Frontier Airlines

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated