Frontier Communications Corp.

BAs stated above the $dollar credit has finally been issued which was promised in Septby Frontier CS - This has been part of the billing problem.When I spoke to CS in Sept., credits were promised and a payment on my part of $which was to re-set my account to a zero balance, according to the Frontier CS rep.However, my next bill was not corrected because the correct & promised credits were not applied as discussed.I called Frontier again and again was treated BADLY by their CS dept- I insisted on a return call by a manager and never received a call backon 11/I tried one more time, calling again, spoke to CS Linda, who was absolutely rude to me, she relentlessly continued to keep me on the phone, badgering about making payment and telling me I'm not getting the credits promised in Septand that CS phone calls are not recorded - I demanded to speak with a supervisor, and she told me someone would call me back, but no one did!!!My payments have been consistent - even though the billing has been inconsistent - Starting in June I paid $121.61/month thru Octwith an additional $in Sep.According to the Septcall with Frontier CS my rate and services were restructured to $111.99/monthIn consideration of the verbal abuse and lack of professionalism dished out by Frontier CS staff I am expecting the balance of my account to be waived.Sincerely,*** ***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Frontier Communications continue to not address my concernsThey have two accounts set up in my name because they did not complete the transfer properlyThe former accoun# ###-###-####-062714-should be completely zeroed out and closed with a final statement being sent to me showing account closedFrontier opened a new account number for me ###-###-#### which is internet only and this account has been active and receiving monthly payments as agreed since May at my current addressThe property associated with the ###-###-#### account was sold in April which Frontier has continued to bill monthly serviceI'm not understanding the confusion in rectifying this matterI have continously requested that the ###-###-#### account be closed and final statement confirming closure be sent to me to no avail
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate her for bringing this matter to our attention The Complaint states that: The box in the bedroom is not receiving all the channels that she is subscribed to Frontier has investigated
the above statements and offers the following response: Frontier dispatched a technician on September 10, and resolved the issue with the box in the bedroomFrontier received email correspondence from Mrs*** advising the box is now working perfectly We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mrs*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have attached a document for viewing to this, in which our reasoning is explained.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowFrontier's response contains information. During cancellation I was not notified I was eligible to continue receiving services. The services were terminated immediately after contacting Frontier and were not eligible to be used through the end of the billing cycle even though I was charged for those servicesPlus, what good would it have been to continue to have service in a residence I did not live in?I also cannot confirm any courtesy adjustment as the contact at Frontier continued to give different dollar amounts and the values were not shown on their website. All "courtesy" adjustments quoted were significantly less than the amount I am being charged ($adjustment versus $over-billed) during the billing cycle when I was not receiving service.Attached is my statement in which Frontier notified customers of the change in their terms of service. This was a single notification, on page four, hidden as the third paragraph inside the "Important Customer Information" section. No details were given on the changes, just that consumers would need to visit their website to see the changes. If you went to the listed website you were given a choice of over hyperlinks but no clear indication of what actually changed. The method Frontier went about making the changes to their terms of service completely lacked transparency to their customers
Regards,
*** ***

Thank you for referring the complaint of *** *** *** to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Ms*** *** states she was offered $ plus tax for 100/upgradeFrontier has
investigated the above statements and offers the following response: Frontier advises the promotion was corrected to $ for 100/internet plus tax and fees for months on a month to month basisThe promotions do expire.Frontier credited Ms*** *** account for the missing promotion and router charge totaling $ on the February billing.Frontier reviewed the above with Ms*** *** on February 21, We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** *** has experienced as a result of the above matter

Frontier CommunicationsThank you for referring the Unofficial
complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention.The Complaint states that:Ms
*** states she has tried multiple times to receive a refund of her
deposit she paid on her father’s account of $ Frontier has investigated the above
statements and offers the following response:Frontier investigated and found that we are needing additional information from Ms*** in order to process her request to return the deposit.At this time we are requesting proof of the deposit amount, the statement or receipt, showing this transaction.Once this is received we can send this for processingFrontier has attempted to contact Ms*** multiple times, and left several messagesWe trust that this information will
assist you in closing this complaint. We
apologize for any inconvenience that *** Morales
has experienced as a result of the above matter.Frontier Specialist: James
N*** Department: Customer
Relations

Per Frontier records, Mr***'s FIOS TV service was canceled as of 12/15/2016. The prorated charges for FIOS TV service were credited on the January statement, however, Mr*** was billed additional FIOS Data charges in error. A Frontier agent adjusted the $that
was billed in error. The account now has a zero balance. Mr*** understands that going forward, his data service will bill $monthly. Mr*** is satisfied with the resolution. Case Closed

Frontier has investigated the above statements and offers the following response: Frontier has contacted Ms*** regarding Internet service issues.Ms*** was not satisfied with Internet service repair that was completed.Ms*** has requested to disconnect the service with Frontier effective April 15, 2017.Frontier has provided Ms*** with contact information should she need assistance in the future We trust that this information will assist you in closing this complaint. We regret any inconvenience that *** *** may have experienced as a result of the above matter

Tell us why here Thank you for referring the Rebuttal complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention. The Rebuttal Complaint states that: *** states her Television was not working properly for three weeks. *** states she was waiting for a credit to be applied to her account from Verizon, for her deposit of $150. *** states her June statement was for $410, and she requests Frontier to explain why Frontier has investigated the above statements and offers the following response:Frontier states the last payment that posted to ***’s account, was in the amount of $136.23, which was for her February statement. Frontier states ***’s March statement was for $due by April 1, 2016. Frontier states ***’s April statement was for $due by May 13, 2016. Frontier states the deposit of $150, was applied to ***’s May statement, which showed a previous balance of $(March and April payment was not received), minus the $150, bringing the balance forward to $146.48. Frontier states the new charges for the May statement was $144.49, bringing the total amount due to $290.97. Frontier states ***’s June statement showed a previous balance of $290.97, minus a $courtesy credit, bringing the balance forward to $265.97. Frontier states ***’s new charges for her June statement was $144.49, bringing the total amount due to $ Frontier has issued a credit in the amount of $33.98, for the time *** had Television issues. Frontier states ***’s balance is now $376.48. Frontier has provided *** with all the above. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meFurther details will be discussed once bill has arrived
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I would like a complete breakdown of what fees were refundedAs much as I appreciate not getting charged for services I did not receive it would be nice if Frontier had respect for my time and gave me credit towards my bill for their mistakesA month of free service would show they feel bad about the inconvenience they causedMany phone calls had to be made just to get service installed.
Regards,
*** ***

Thank you for referring the complaint of *** S*** to our office for reviewWe appreciate her bringing this matter to our attentionThe Complaint states that: For the last three months *** has been charged $for a service she had cancelled in JanuaryShe was also charged late
fees for two months of having a past due balance while she was trying to resolve the issue with FrontierFrontier has investigated the above statements and offers the following response: An order was placed on March 3, to remove the disputed $charge from Carol’s billShe was given credit of $for a late fee on March 3, 2016, and a credit of $was issued on her March 10, bill for the service she wanted cancelled in JanuaryAnother credit of $was issued on March 22, for the second late fee and to offset the charges per her requestI spoke to *** on March 22, and reviewed the credits and her current balance, and she was pleased with the responseWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** has experienced as a result of the above matter

The Complaint states that: Mr*** advises that he returned his Frontier equipment, however he has been charged for it Frontier has investigated the above statements and offers the following response: Frontier advises that Frontier has confirmed receipt of MrJohnson’s
equipment and flagged the account for credit on his next bill cycleFrontier advises that we spoke to Mr*** on January 12, and advised of the above

Frontier Communications Customer Name: Auto Parts & Recycling/*** *** Phone: ###-###-####
Thank you for referring the complaint of *** *** to our office for reviewWe appreciate him bringing this matter to our attention. The Complaint states that: Mr*** states Frontier missed multiple appointments and he wants compensated for the $bill he received from Infinity that clearly states the technician was waiting and no work could be done, since Frontier was a no show. Frontier has investigated the above statements and offers the following response: Frontier applied a credit of $on August 16, for the charges billed by Infinity. Frontier applied a $credit on July 19, for the missed commitment We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The issues with the Internet and phone still exist full bill still being addedThis has been ongoing and $does not cover much of anythingThis is not the first time this issue has been presented, I was told it would be fixed and I would be compensated and this has not occured.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is in correct, I requested that my services to stay off on May 25, I also informed the repthat I was moving out do to a domestic dispute and did not want any services onI also stated that when I move into my new place in July, I would then call for new services. Frontier went ahead and opened another account under my name for a property I was no longer living in, they did it with out my authorizationThey have no record of my giving any consent or authorization to do so, but they do have notes stating that I requested to have my account closedThey continue to send me threatening lettering of collections for an amount and service I never requestedThis has cause a large amount of stress on me, given that I am trying to establish creditHow can a company open an account with out my authorization, for a place I no longer live in and then send me to collections? I will not pay this amount, if this does not get resolved I will seek legal assistance for all the stress they have caused me
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate him for bringing this matter to our attention The Complaint states that: Mr*** states he is being charged for a service he discontinued, and is paying twenty dollars more for his data that he was
quoted Frontier has investigated the above statements and offers the following response: Frontier spoke to Mr*** and advised the charges for the TV service billed in November and December and January and February have been credited in the amount of $including late feeThe internet charge was billed at the higher month to month rate due to a missing discount for a two year term agreementThe account has been corrected and credit in the amount of $has been issued for the missing discount We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Frontier has attempted to reach Ms*** to discuss her complaint but was unsuccessfulVoice mail messages were left to call us back if she has additional concernsFrontier advises we were unable to locate an active account for this customerAny refund for deposit would be refunded with 7-
business days of the order being cancelledWe apologize for any inconvenience the customer has experienced as a result of the above matterShould she have any additional concerns please direct her to ###-###-####Thank you

Frontier has investigated the above statements and offers the following response: Internet services are now connected and in working order as of September 28, 2017.We are issuing a credit totaling $for the missed commitmentsWe regret any inconvenience that *** *** may have
experienced as a result of the above matter