Frontier Communications Corp.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,a and be grudgingly except the their responseReason being because I was never able to use the internet service because it was too slow so I continue with my *** *** internet and it was not my fault that I had to disconnected they never told me that they did not have high speed internet when I sighned up for their service and I still cannot understand the total amount that I oweDoes the $include the two fees of or are those fees and addition to the $68.98? Because whenever I call customer service at Frontier they are not able to find the account so I don't want the hassle of calling being on the phone with them for an hour to pay the total so I would like to know the number to call or where to send the balance Where do I send the total and also will this be removed from the debt collector that has notified me so that this does not affect my credit
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate you bringing this matter to our attention The Complaint states that: *** is stating she has been advised on several occasions the problem would be correctedFrontier has investigated the above statements and offers the following response: Frontier reviewed the account and confirmed that the promotional discount was activated on 01/10/The promo discount will reflect on the customer’s bill in 1- bill cycles We have agreed to continue to follow up with customer to ensure the promo reflects within the next 1-bill cycles We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mrs*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I appreciate the response from the Revdex.com and thank Frontier Communication for fully looking into this matter and presenting a positive resolution to this incident
Regards,
*** ***

We
apologize for the inconvenience Frontier bills for service a month in advance The 5-4-bill was for the period of 5-4-through 6-3-for $due by 5-28- The auto pay had the $payment presetAlthough you canceled the auto pay, the pending scheduled payment needed to be canceled as well The account closed on 5-14- The preset auto payment was debited on 5-27- The 6-4-closing statement reflects $credit back for period of 5-15-to 6-3-and the $credit for a week out of service and a courtesy credit, leaving a $credit balance to be refunded We have placed a reversal of the $back to your card and this will take 3- business days, so no later than 5-17-

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises that his monthly rate with Frontier increased by $5.00, and that there should not have been an
increase because his pricing should stay the same until his contract with Frontier expires in October 2017. Mr*** advises that even though the Frontier representative with whom he spoke with on January 5, issued a credit for $for the December 19, bill cycle, his next bill dated January 19, still reflected the $increase plus a $late feeMr*** advises that his monthly rate be corrected to the $that he agreed to at the start of his year contract, back in October Frontier has investigated the above statements and offers the following response: Frontier advises that there should not have been a price increase on Mr***’s monthly billFrontier spoke with Mr*** on February 14, 2017, and advised him that an additional $discount has been applied to his account, which will bring his monthly rate to approximately $162.98. This will take effect at the start of the February 19, bill cycle.Frontier advises that this additional $discount will offset the $price increase plus any possible fluctuation in taxes and surcharges. This pricing will remain in effect until his year contract expires in October We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Ms*** is requesting account be restoredFrontier has investigated the above statements and
offers the following response: Frontier advises Ms*** account was suspended on March 5, due to a past due balance of $ from January 16, bill cycle due February 9, Reminder notice was sent on February 16, as no payment received advising if no payment received by March 3, the account would be suspendedNext bill cycled on February with new cycle charges $ and past due balanceSecond reminder notice sent March 20, for the January and February past due balances.Frontier advises account was disconnected due to no payment received during suspension on April 4, Since disconnected due to no payment customer would need to pay past due balance and may have a deposit to start a new account for service.Frontier advises Ms*** made a payment of $ on April 8, Frontier was unsuccessful in reaching Ms*** to review the aboveWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Thank you for referring the complaint of *** C*** to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr*** advises his Frontier services went down on October 10, he was told a technician would not be out to repair the
service for two weeksMr*** cancelled his Frontier service but continued to receive a bill for $ Frontier has investigated the above statements and offers the following response: Frontier spoke to Mr*** on December 28, and advised the bill has been brought to a zero balance, he will see the credit on the next billing cycle January 16, Mr*** is satisfied with the resolution, We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the additional concerns of Mr*** to our office for review
The additional concerns state:
• Mr*** says he was not quoted the $disconnect fee when he placed his order for new Frontier service in
Frontier has reviewed these additional concerns and offers the following response:
• In this instance Frontier will apply a credit of $to cover the broadband disconnection fee on the final billing statement
We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mr*** has experienced as a result of the above matter
Sincerely,
Frontier Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
As the company stated, they reviewed my file and did find billing errors as I have been stating to them for a year now With that admission, I have asked the company to remove the account from my credit file and they have refused They claim it was my responsibility to pay the amount NOT in "dispute" however until now, they would never admit there was any error Nor did I have an amount to pay because of there claims the total amount was due I have attached the correspondence as record .I am willing to pay what is rightfully owed, but I want them to take the account off my credit file because had they looked into my multiple claims early on, there would never had been a collection account in the first place.
Regards,
*** ***

The Complaint states that: Ms*** advises that she reported her Frontier phone service out fo service on November 22, and was provided a due date was days away, on November 28, Ms*** advises that her Frontier phone service was also out of service weeks prior
Frontier has investigated the above statements and offers the following response: Frontier advises that we spoke to Ms*** on November 4, and she advised that her phone service was working on November 23, 2017, the day after she reported the issueFrontier advises that time out of service credit was issued for both of Ms***’s services outages

Frontier Communications Thank you for referring the complaint of *** *** to our office for reviewWe
appreciate her bringing this matter to our attention. The Complaint states that: *** *** states she contacted Frontier several times about a loud buzzing noise on her line and about picking up a downed line which they left when doing a repair last year*** *** states there is never an outstanding ticket to be found and no one ever follow up with me*** *** wants this resolvedFrontier has investigated the above statements and offers the following response: Frontier spoke to *** *** on April 27, and informed her they show a trouble ticket cancelled but no indication of why so an additional trouble ticket was placed with her that day to send a tech outFrontier spoke to *** *** on May 2, and she informed Frontier there is no longer static on her line and the tech did fix the wires/downed line.*** *** is satisfiedWe trust that this information will assist you in closing this complaint. We regret any inconvenience that *** *** may have experienced as a result of the above matter. Frontier Specialist: Kelly E*** Department: Customer Relations

Thank you for referring the complaint of Mr*** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** had been continually charged an enormous amount for services that he was told would actually be
cheaperFrontier promised to rectify the problem, but after many hours on hold and many promises he still had no resolution Frontier has investigated the above statements and offers the following response: Frontier spoke with Mr*** on October 19, 2016, he had called to add the MAV channel to his package and that was it. His bill went up very high after calling to make this change. Frontier sees that more programming was added than Mr*** had asked for. Another representative has worked on this account and it looks to be fixed. Frontier is showing this bill should be between $168-$per month. Frontier will follow up with Mr*** on October 31, 2016. Mr*** is satisfied We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Frontier can advise that in the years Mr*** did have service he did receive promotional discounts on his service.Frontier does apologize for any inconvenience caused, however Mr***'s billing statements did advise of the renewal

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** Our internet is still constantly going out of serviceAttached are screen shots with different customer service representatives from Frontier stating they are aware of outages, but have no resolution available. I refuse this as it's not only myself, but my entire surrounding community. Either Frontier fixes the issues and makes uninterrupted service available or suspends billing until properly functional service is restored. Im at the point of just terminating my service and using my unlimited 4g service with Verizon and a Hotspot for my internet access needs. I know our community isn't the only one who Frontier has fell short on providing adequate internet service to as well

Frontier CommunicationsThank you for referring the
complaint of ***
*** to our office for reviewWe appreciate you bringing this matter
to our attention.The Complaint states that:Ms
*** is states that she was not billed the price she was quoted for her
internet service.Ms
*** also advises that she is still being billed for the services after
she requested the services to be cancelledFrontier has investigated the above
statements and offers the following response:A review of the account confirmed the customer’s promotional discounts did not reflect on her Frontier billThe customer was missing promotional discount in the amount of $The credit $has posted the customer’s account and will reflect on the bill in 1-bill cycles.Frontier records show that the customer services have been disconnected.The disconnection date was effective on 11/21/2016.It can take approximately days for the account to finalize.This time period is required to ensure all outstanding charges or credits are posted to the closed accountFrontier's policy also allows the account to cycle through its systems, thereby providing an accurate reading of the account.We trust that this information will
assist you in closing this complaint. We
apologize for any inconvenience that Ms*** has
experienced as a result of the above matter.Frontier Specialist: Tocoma
K*** Department: Consumer Relations

Frontier Communications Thank you for referring the complaint of *** *** to our office for reviewWe
appreciate *** *** bringing this matter to our attention The Complaint states that: Ms*** advises Frontier Communications has not complied with their sales order agreement on 06/01/Ms*** reports one time charges do not comply with her sales order agreement, she is being charged monthly for the television equipment which she advises was quoted in the total price for $before taxesMs*** advises she is only getting a credit for months when she signed a month agreementMs*** advises she has spoken to several representatives multiple times and while helpful cannot resolve her concerns Frontier has investigated the above statements and offers the following response: A Frontier Customer Service Representative has contacted Ms*** and after review determined Ms*** was not quoted the additional television equipment charge. In turn, the representative will give a manual credit going forward until August of 2017.Ms*** also will receive a manual $credit starting after the initial months to reflect a month promotionMs*** was also charged an installation charge which has been credited to her account and will show approximately in the next 1-bill cycles Ms*** is satisfied with this resolution We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter Frontier Specialist: Gabriela C*** Department: Consumer Relations Telephone Number: ###-###-#### Ext*** Fax Number: ###-###-####

Thank you for referring the complaint of Ms*** *** to our office for reviewWe appreciate Ms*** *** bringing this matter to our attention The Complaint states that: Ms*** *** advises she would like final bill creditedShe explained that she did not have
the service active from January to April 13, Frontier has investigated the above statements and offers the following response: Frontier spoke to Ms*** *** on September 15, 2017. Frontier has investigated and explained that service was temporarily suspended for non-payment beginning November 29, On order service was restored on January 13, Then on April 13, order 067194117service were temporary suspended for non-payment by collectionsFrontier issued several adjustments for the suspended periodMs*** *** explained that she will not pay final balance and does not want to be contacted unless we can credit entire balance owedFrontier explained we are unable to issue additional adjustments and the charges are validFrontier advised that account was written off on July 20, and that she would need to speak with Credit Protection Association to dispute amount owed We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** *** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate her bringing this matter to our attention.The Complaint states that:• Ms*** ordered service from Frontier in July but received billing for two different accountsOne is for internet only
which is the correct billing and the second one was for internet and phone.• Ms*** advises that she has contacted Frontier to correct the billing but is still receiving a bill for $and is being warned of possible collections activity.Frontier has investigated the above statements and offers the following response:• Frontier records show that the duplicate account with internet and phone has now been cancelled and has a zero balanceThis is reflected on the November 1st statement.• Frontier advises that no reporting was sent to credit bureaus.• Ms*** has been notified of the above information via email and contact information was provided should she have any questions.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms*** has experienced as a result of the above matter.Sincerely,Executive Customer RelationsFrontier Communications

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: Mrs*** *** is disputing her bill for services from Frontier Frontier has investigated the
above statements and offers the following response: Frontier advises upon reviewing the account our records indicate an adjustment has been made to the accountFrontier advises upon reviewing the account our records indicate there is a credit balance on the account.Frontier advises on April 20, Frontier left a voicemail advising *** *** of the above mentioned.Frontier advises *** *** has a direct point of contact to Frontier for any further assistance with this issueWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Thank you for referring the complaint of Mr*** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** states that he has a billing discrepancy with Frontier Frontier has investigated the above
statements and offers the following response: Frontier spoke with Mr*** on July 5, and advised his closing statement printed on July 2, 2017.Frontier advises the charges on the bill is for service through June 12, and the balance on that statement has already been creditedAccounting for the pricing discrepancy and the disconnect date.Mr*** presented no further questions or concerns and has direct contact information for the future We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter