Frontier Communications Corp.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
At this point it is clear that Frontier is not willing to resolve my issue. It sounds like their terms and services changed sometime in and customers were probably notified somehow or other, but I paid my bill on line each month and no where was it made obvious that there was such a change that affected when we could cancel our service. I stand by the fact that it is extremely unfair business practice not to allow cancellation at any time when someone IS NO LONGER UNDER CONTRACT FOR SERVICE. I will make sure that I never again use Frontier Communications and will make sure that anyone and everyone I know understands they have unfair business practices in hopes that no one else will get stuck in the same situation.
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate them bringing this matter to our attentionThe Complaint states that:*** *** advises that he has experienced internet outages and poor internet connections.Frontier has investigated the above
statements and offers the following response: Repair history shows the following trouble tickets reported * reported July 12, as freqeunt disconnectsThe ticket was closed July 29, as dsl equipment, out of adjustment*reported July 13, as frequent disconnectsThe ticket was closed July 13, as re-programmed modemService workingRecords show credits totaling $were applied on 06/23/for dsl time out of service; $was applied on July 5, for one month of DSL service and $on 08/03/for one month of dsl serviceThe credits should reflect in one to two bill cyclesA Frontier representative attempted unsuccessfully to reach *** ***A contact letter was sent on August 8, We trust that this information will assist you in closing this complaintWe regret any inconvenience that *** *** may may have experienced as a result of the above matter.Frontier Specialist: Amy B*** Department: Consumer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me After waiting for almost a month and getting the Revdex.com involved our money has finally been returned Thank you, Revdex.com, for your assistance in getting this rectified since Frontier had been so unprofessional and unwilling to assist before involving you.
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: Ms*** states that she is being billed for service that she is not being providedMs*** states that last bill she received is due August 31, Frontier has investigated the above statements and offers the following response: Frontier review the account and we show that credit was issued to the account and there is a credit balance of $that we show we owl Ms***.Frontier shows that there is a pending order to disconnect service per Ms*** request We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Ms*** advises that she was billed for Frontier services after her disconnect date of December 9, Frontier has investigated the complaint and found the following:Frontier advises Ms***’s service was disconnected on December 7, 2017.Ms*** was billed for a full month of
service even though she wanted to end the service earlier.Ms*** had pre-paid services and was eligible to continue receiving service through the end of her billing cycle. She could’ve stopped the disconnect if she changed her mindFrontier advises a Frontier agent, as a courtesy, adjusted Ms***’s account for the prorated charges on March 8, in the amount of $113.39. The charges credited are from December 8- December 31, 2017.Frontier advises Ms***’s final balance is $If Ms. *** has any additional questions, please contact the undersignedWe trust that this information will assist the Commission in closing this complaint. Sincerely, Shabrenia W***

Phone line is repaired and account was given a full month of credit

Frontier Communications Thank you for referring the complaint *** *** to our office for reviewThe complaint is in
reference to an account for *** *** ***. We appreciate her bringing this matter to our attention According to the complaint: Ms*** states the office contacted Frontier because they had no internet service. They were provided a ticket number and advised of a call back within hoursNo one called and no technician showed up Frontier has investigated the above statements and offers the following response: Frontier records indicate we were contacted on January 24, to report no internet. The trouble ticket was closed on January 26, and noted that the internet was workingA second trouble ticket was created and a technician was dispatched on February 2, The technician reported repairing inside wiring to fix the problemThere have been no further reports of internet trouble on the accountWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter Frontier Specialist: Brian M*** Executive Customer Relations

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Ms*** bringing
this matter to our attention The Complaint states that: Ms*** advises that she has had billing issues with FrontierFrontier has investigated the above statements and offers the following response: Frontier has attempted to contact Ms*** on several occasions, each time leaving her messages with our contact information.Frontier has not heard back from Ms*** as of today.Frontier is sending Ms*** a call me letter today in the mail. We trust that this information will assist you in closing this complaint. We regret any inconvenience that Ms*** may have experienced as a result of the above matter

Customer Name: *** *** Phone: ###-###-####
Thank you for referring the complaint of Mr*** to our office for reviewWe appreciate Mr*** for bringing this matter to our attentionThe Complaint states that: Mr*** advises that he ordered phone and Internet and a technician came out and left and did not return. Mr*** advised he still did not have Phone or InternetFrontier has investigated the above statements and offers the following response: Frontier spoke to Mr*** on April 13, and we confirmed that the Satellite Internet service was installed on April 11, 2016. Mr*** still did not have telephone service. We spoke to Mrs*** on April 14, and placed the order for telephone service which is due to be installed with jacks on April 19th. Mrs*** was fine with this due date. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mrand Mrs*** has experienced as a result of the above .matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
My request was for contact which I have not receivedThe information about a VPL makes no sense whatsoever because a programming language has nothing to do with internet speed and I am not a programmer and if I was, it would not matterThe idea that I am using a LAN is accurate, as anyone that connects a computer to a router is using a LANAgain, if the documentation form the technicians was accurate it would be known where the issue lies and what it is, but this complaint was submitted for lack of contact and I am still waiting on said contactI have never received a call from Amy, and I have in fact talked to several people in the last week requesting that Amy contact meNo where in my complaint have I requested a credit, I have asked for contactUntil contact is made, this is not resolved
Regards,
*** ***

Thank you for referring the complaint of *** *** to our
office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Mr*** advises that He had had to call Frontier many times to get his correct pricing he agreed to for Fios internet 50/for $ as of October 9, Mr*** advises that every time he called he had to be credited and a new order was to be placed for correctionHis last call was on December 4, Issue Frontier has investigated the above statements and offers the following response: Frontier advises that we have been unsuccessful in reaching Mr***We have left several messages and also sent an Email with our direct contact information.Frontier advises that we reviewed the account and the orders placedMr*** was given necessary credits to bring him to the agreed upon rate of $ Last credit applied December 4, 2016.Frontier has confirmed that the credit which will be applied every month is active on his account to continue his billing at $ monthly for Fios 50/Internet We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by Frontier Communications in reference to complaint ID ***, and somewhat reluctantly find that this resolution is satisfactory I would like to state that this $error on the part of Frontier Communications is costing me around $10,in increased costs over the life of the mortgage that I have applied for when I discovered their errorTheir erroneous handling of my final bill and subsequent reports to Experian and Equifax sent my credit score plunging from down to This drove the interest rates I could apply for up by 1% or more and caused numerous extra costs to be added to closingI find Frontier Communications billing and customer service handling of this matter to be extremely irresponsible and will never recommend anyone to use their service
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Comment Added8/21/3:51:PM (UTC)***, WillCloseout Comments: ***Revdex.com***11:48am-8/21-Unisys #-U10632998- I emailed *** to inform her that her account balance was in fact -and that the account was disconnected on 7/I also confirmed that the order placed on 8/for new shipping labels
was in fact sent outEscalation closed

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** advises that she had received a notification from a collection agency informing her that she had an
outstanding balance of $on her Frontier accountMs*** advises that Frontier needs to credit her the $balance. Frontier has investigated the above statements and offers the following response: Frontier advises that a credit in the amount of $was issued to Ms***’s account on October 24, 2017, and that she now has a zero balance with Frontier. Frontier also advises that the collection agency will be notified that customer does not owe Frontier any moneyFrontier contacted Ms*** on October 24, 2017, and left her a message, informing her of the $credit and the zero balance on her account. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of Mr*** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Ms*** *** advises she would like the TV service removed from her bill and credit issuedShe explained
that they inquired about adding TV service, but never placed an orderFrontier has investigated the above statements and offers the following response: Frontier spoke to Ms*** on January 2, and explained that we have removed the TV service and issued several adjustmentsWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention. The complaint states that: Mr*** advises that he has been experiencing connectivity issues with his Internet service from
Frontier for the past two years and Frontier does not fix itFrontier sells a worthless extender modem for $Frontier has investigated the above statements and offers the following response: Frontier investigated and spoke with Mr*** on April 2, and he advised that the extender is not working that he is still having issues. Frontier has applied credit for the $charge and Mr*** can keep it.Frontier advises that a technician went to his home on April 3, and devised a plan to get everything working correctly. Mr*** is happy that action was taken so fast to get his issues resolved.Frontier advises that the local manager in Mr*** area went to his home and introduced himself and gave Mr*** his direct contact information.Frontier has attempted to reach Mr*** and left messages with direct contact information to see if his Internet service is working correctly

Thank you for referring the complaint of *** *** to our office for review. We appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** advises that she cancelled her Frontier internet service but received a bill for a full
month of service in the amount of $81.98. Ms*** advises that Frontier needs to zero out her balanceFrontier has investigated the above statements and offers the following response: Frontier advises that Ms***’s account has been credited in full, and she now has a zero balanceFrontier spoke with Ms*** on April 4, and advised her of the above statement. We trust that this information will assist you in closing this complaint. We regret any inconvenience that Ms*** may have experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** states that he has had ongoing issues with Frontier’s internet serviceFrontier has investigated the
above statements and offers the following response: Frontier spoke with Mr*** on October 9, and advised that credit has been issued toward his account for the service outageFrontier advises that Mr*** has ported his service to another providerWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I gave Frontier the ticket number of the issue, just like I did for the recent issue this month. A technician was to come out to figure out why my Internet service stopped working for two days of outage. I had to fix it myself with purchasing my own router. I tried to save money by removing a phone line and ended up paying more. This is so bad, I am looking for more ways to move my business away from Frontier"Frontier shows ticket # *** as complete but technician never showed." Frontier service failed again. I am not satisfied in their abilities to provide services. I am surprised a class action suit has not been filed
Regards,
*** ***