Frontier Communications Corp.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am shocked that frontier said that I have not returned their callsI have proof in my call log that I have been calling her back every time she calls meHer name is MelodyI have left her numerous voicemails asking for her to call me when I'm done with workI work for a school and I cannot be on my phone during the dayShe keeps calling me when I am not availableI am not accepting their response I think this whole thing is ridiculous and it needs to be resolvedI was told that I would not owe any money when I canceled and they need to honor that! I just called Melody AGAIN and got her voicemailPlease Revdex.com, help me fix this!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I reviewed the response and Frontier stated I was behind when they took overAdditionally a lady called me and proceeded to go over my charges verballyI advised her that's not resolving my issue My issue is the fact that I wasn't behind when my account was transferred from Verizon, they have never issued a bill reflecting correctlyThat is what I wantA bill that reflects current charges not some outrageous balance with a bunch of creditsI would like to know what to pay when I open my billAt this rate every month I'll have to call and confirm the amount due & that's such an inconvenienceTo ask for a bill reflecting correctly shouldn't be hard to doI didn't ask for how much I would have to pay to terminate my services I'm well aware of my contract and as stated previously if Frontier can't send bills reflecting the correct balance due minus an outrageous amount of credits then I will choose to take my services elsewhere Please review my complaint in full before responding as the response received implies I'm looking for a credit and that's not the caseAll of my bills have been paid so I don't need a credit I simply need a bill reflecting the correct amount due. RegarI
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: *** *** advises that he is receiving a bill for $115.51. Frontier has investigated the above statements
and offers the following response: Records show service order *** completed March 28, establishing FiOs Data 100/100.Research located trouble ticket, ***, reported May 9, 2016.Service order completed October 11, disconnecting service effective September 20, 2016.On bill date November 2, Mr*** was billed: previous balance $49.99, payments received $0.00; balance forward $49.99, total new charges $(this includes pro-rated disconnect credits and the early termination fee), total due $115.51.The customer was enrolled in a month commitment that was scheduled to expire on March 27, The customer cancelled service on October 11, An early termination fee is billed when service is cancelled prior to the expiration of the contract term. The early termination fee is valid and sustained We trust that this information will assist you in closing this complaint. We regret any inconvenience that *** *** may have experienced as a result of the above matter Frontier Specialist: Amy B*** Department: Consumer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
This response from the business is not acceptable This issue was brought to the attention of the business several times over a six month period and the double billing remained during all of those calls and at the time of the cancellation in March Good faith payments were made to the business during the entire month process and any balance needs to be removed in kind Further action will be taken if Frontier does not remove these charges

Frontier Communications
Thank you for referring the complaint of Ms*** to our office for reviewWe appreciate her bringing this matter to our attention
The Complaint states that:
• Ms*** cannot get assistance from our technical support team in restoring her internet
service
• Ms*** feels she is being discriminated against due to her age
Frontier has investigated the above statements and offers the following response:
• Ms*** was experiencing a pop up called a “walled garden”This pop up requires the modem to be registered to keep it activeA Frontier agent has completed the registration for MsPerkins
• A Frontier agent has confirmed with Ms*** that the pop up error has been resolved and she is able to connect to the internet without trouble
We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Ms*** has experienced as a result of the above matter
Sincerely,
Belinda D***
Customer Relations
Frontier Communications

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** I am only being credited for monthsI was charged Nov 2016-Feb plus security feeYes they gave me a $credit for a service that I never wanted or asked for, so nice of them, instead of removing it, like I asked them to do repeatedlySo, I am owed more than the $than they want to give meAnd I could prove that to you if they would allow me to access my billing summariesBut, the only thing I can access is my payment

Thank you for referring the complaint of *** *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** states he signed up for an advertised price of $each for phone and internet services. Mr*** advises he received his first bill at a higher rateMr*** states he feels frontier is falsely advertising our ratesFrontier has investigated the above statements and offers the following response: Frontier has investigated Mr***’s complaint and advises the advertised price on our website is for FiOS Internet service for $with a qualifying voice planFrontier advises the phone and internet package cost is $per month plus taxes and surchargesFrontier advises the phone and internet package breaks down in cost of $for phone service with features and unlimited long distance and Internet service 25/fios for $19.99.Frontier advises there has been a onetime $adjustment placed on Mr***’s account for the misunderstanding and has advised him of the correct monthly pricing going forward. Frontier spoke with Mr*** on April 28, to advise of the above informationWe trust that this information will assist you in closing this complaint. We regret any inconvenience that Mr*** may have experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: Ms*** advises she was advised she ordered a set top box that was not delivered Frontier has
investigated the above statements and offers the following response: Research determined the account is listed under *** ***Records show no one listed authorized to make changes or discuss the account A Frontier representative attempted unsuccessfully to reach Ms***. A contact letter was sent on January 31, We trust that this information will assist you in closing this complaint. We regret any inconvenience that *** *** may have experienced as a result of the above matter Frontier Specialist: Amy B*** Department: Consumer Relations

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention. The Complaint states that: • Customer wants us to resent his billing.Frontier has
investigated the above statements and offers the following response: • Frontier has worked with customer to find acceptable pricing for his account. • Frontier has issued all credits agreed upon by customer and Frontier We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Frontier has investigated the above statements and offers the following response: Frontier advises that services were connected on April 27, Frontier spoke with Mr*** on April 27, and confirmed service installationWe trust that this information will assist you in closing this
complaint. We regret any inconvenience that Mr*** may have experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Following the number change that was previously issued, Frontier managed to gut all of the promotions I signed up for and send me a $billThe respondent, Benjamin A*** did advise me of this and attempted to correct it during our phone call, but incorrectly argued that the bill was $90/month plus taxes, when the promo we signed up for was $80/monthHe said no, it was $90/month because we had to rent a set top boxI said I was told $80/month by the salesperson and verified that all equipment, the set top box and the modem and the installation, would all be includedMrA** stated he would conduct some research and get back to meIt has been two weeks and the first communication I have now heard from MrA** is this delayed response to the Revdex.com file.Moreover, it turned out that when I called customer support to fix the bill upon receiving it, they identified that the set top box rental I was being charged was for a second TV which I do not haveThey verified that the first TV set top box was in fact includedMrA** never explained to me that it was for a secondary TV or I would have immediately corrected him that we only have one TV.Between the incorrect billing, the incorrect observations of the respondent to accurately review the bill and reduce it appropriately, his neglect to call us back or respond to this complaint after several weeks thereby leaving us to call customer support and endure over an hour of hold times and back-and-forth with customer service representatives, we have endured significant time and personal expense fixing Frontier's problems for them. I believe a significant free service credit is in order if we are meant to stay with FrontierI have already begun negotiations with Spectrum executive relations to match the package we got with Frontier, so the clock is ticking if we are meant to give Frontier a second chance at first impressions
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for review. We appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** advises that after she cancelled her internet service with Frontier on September 27, 2017, she
received a bill in the amount of $58.65. Ms*** advises that Frontier needs to credit her the full amount that she was billedFrontier has investigated the above statements and offers the following response: Frontier advises that Ms***’s account has been credited in full, and she now has a credit balance of $Frontier spoke with Ms*** on November 2, 2017, and advised her of the above statement. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate him bringing this
matter to our attention The Complaint states that: Mr*** states Frontier continued to bill him after he had his Frontier services disconnectedFrontier has investigated the above statements and offers the following response: Frontier’s investigation found that Mr*** called on July 14, to transfer his Internet service but his service was not transferredFrontier issued an order to disconnect and close Mr*** account on September 19, 2017.Frontier applied a one-time credit to Mr*** account on September 19, in the amount of $to zero out the balance on his account.Frontier spoke with Mr*** on September 19, to adviseWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This does not help my problem in the slightestBasically it’s saying sorry about your luck but your screwed until we feel like doing something about itMy problem will not be resolved until I have internet installed at my residenceSo I would like this case to stay open until my needs are met or compensated for this ridiculous answer.
Regards,
*** ***

Thank you for referring the complaint of to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: Mr*** States that Frontier continues to over bill for services. Frontier has reviewed the above statements and offers the
following response: Frontier spoke with Mr*** about his concerns about being over charged for services.Frontier states that Mr***’s account was rightsized to internet and television.Frontier states that applicable credit was issued for the overbilling of the account.Frontier advises that they set a follow up for May 25, to review the next statement with Mr***.Frontier advises that Mr*** is satisfied with this resolution.Mr*** presented no further questions or concerns and has direct contact information for the future We trust that this information will assist you in closing this complaint. We regret any inconvenience that *** *** may have experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
It is true the Frontier had try to contact me All three times they contacted me I was at work, and could not accept the phone call I called Frontier today and again was given a completely different amount of what my monthly bill would be This one was higher then what the Floor Supervisor Andrew had quoted me The representative said she would research it more and call me back So the complaint has not been resolved.
Regards,
*** ***

Frontier Communications
Frontier
has received the following
complaint :
Mr
*** states that his internet service was out for five days before a
trouble ticket was written on September 14, and then the due date was set
out to September 20,
Frontier has investigated the above statements and offers the
following response:
Frontier records demonstrate that on September
14, the customer was offered a drop shipment for a new modem but refused
so a trouble ticket was entered and the soonest available due date was givenFrontier received an executive complaint
by email and opened a ticket on September 17, 2017. A request to escalate was done for Monday,
September 18, The customer’s modem was replaced and service restored on
September 18, 2017. Frontier has issued a time out of
service credit for days of service
We trust that this information will
assist you in closing this complaint. We
apologize for any inconvenience Mr& Mrs*** has experienced as a
result of the above matter
Frontier Specialist: Donna JM*** Department: Consumer
Relations
Contact: ###-###-####

Mr*** requested to transfer his service to his new location on May 13, 2016, the order was delayed due to the existing customer had not yet disconnected serviceFrontier transferred the service on May 26, 2016.Frontier applied a credit for time out of service to Mr***'s account.Frontier
spoke with Mr*** on May 27, and confirmed his services were working and advised him of the credit

Frontier has investigated the above statements and offers the following response: Frontier states that Mr***’s account was disconnected at the end of his billing cycle dated December 31, 2017, however, the processing time to disconnect his services did not finalize until January 2,
generating a new billing statement for the month of January.Frontier has issued a refund in the amount of $40.99. It will take approximately business days for the refund to post to the original form of payment usedFrontier has advised Credit Control Corporation to cease collection activity. Credit Control Corporation will mail out a confirmation letter within days of the account closureThe representative handling this complaint has provided her contact information and will follwith Mr*** at the end of May We regret any inconvenience that *** *** may have experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not TOTALLY resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The temporary line has still not been buried in our yard and I almost ran over it yesterday with the lawnmower and the county will be mowing the ditches again soon and we will be right back where we started!! PLEASE get the temporary line buried!!!