Frontier Communications Corp.

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Internet outage Frontier has investigated the above statements and offers the following response: Frontier contacted Mr [redacted] on 6/23/and he advised that he was mostly upset about the issues with speaking to customer serviceThe consultant apologized for any miscommunication or inconvenience causedMr [redacted] advised that all services were restoredFrontier has issued an out of service adjustment in the amount of $ We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter

Ms [redacted] sent an e-mail with her Verizon Wireless payment historyWe have reviewed the payments and confirmed that the last three payments Verizon Wireless received from combined billing with the customer's local Verizon bill were: $on 12/20/15, $on 1/20/and $on 2/20/ The last three Verizon local statements prior to the conversion reflected the same three amounts billed for Verizon Wireless service: $187.46, $and $ As you can see, the payments from Verizon Landline have all been paid to Verizon wireless, so there are no payments due from Frontier (Verizon) to Verizon Wireless I spoke with Ms [redacted] a few minutes ago and discussed our findings

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Since I was without phone and internet service for almost weeks Frontier should have discounted the final billI see why they are losing customers and the stock price is fallingNo customer service and poor internet and phone service Regards, [redacted] ***

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] states they received a NEST camera that they did not requestMs [redacted] further states she was charged $for the camera and $for the shipping, for a total of $ Ms [redacted] has shipped the camera back, paying for the return shipping herself of $Ms [redacted] would like to be refunded the full amount of $Frontier has investigated the above statements and offers the following response: Frontier has spoken with Ms [redacted] and apologized for the error, also providing her with the information belowFrontier has applied a credit to the account for all the shipping cost for a total credit of $this credit appears on the July 25, statement Frontier has applied the $Nest camera credit to the account on July 27, The credit of $took care of the current charges on the July 25, statement of $and the additional $and the $for a total of $is being sent as a refund check to Ms [redacted] with a 7-business day delivery We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter Sincerely, Frontier Customer Relations

Frontier issue a credit of $to Ms [redacted] 's account.Frontier has made several attempts to reach Ms [redacted] , unfortunately, our attempts have been unsuccessfulFrontier sent Ms [redacted] a letter to contact Frontier if she has any further questions

Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she never had service installed with Frontier, however she is being billed for Frontier servicesFrontier has investigated the above statements and offers the following response: Frontier advises that credit has been placed on Ms [redacted] ’s account to make her balance zeroFrontier advises that the debt has been removed from Frontier’s credit auditPlease allow days for the information to reflect with the credit bureausFrontier spoke to Ms [redacted] on August 3, to advise of the aboveDirect contact information has been provided

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that:Ms [redacted] states that she has experienced issues with the internet service from FrontierFrontier has investigated the above statements and offers the following response:Frontier records show that a repair was completed on January 25, The Internet was working to the outside and no one was home to check Frontier modem.Frontier has made several attempts to contact Ms [redacted] regarding this issue but has been unsuccessful in speaking with her.Frontier has mailed Ms [redacted] a letter with direct contact information if she needs any additional assistance We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter

Frontier has investigated the above statements and offers the following response: Frontier advises that Mr***’s service was routed to new equipment on ticket number [redacted] .Frontier’s tariff does not reimburse for loss of wages, tuition, or other compensation that may or may not be derived from the loss of internet servicesFrontier applies credit based on the number of days a customer is without service based on the daily rate of the specific serviceFrontier has applied a credit of $to Mr***s account based on Mr***s repair request We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me In addition, I would like to keep this open, for, at least, the next month or so, to insure there’s no further demands of money owed, or threats to my creditI talked with somebody from their office on Friday, 5/@ approximately 4:15pm EDT, and same was said, but I’ve been told my account was all set before, then get sent another credit attack letter Regards, [redacted]

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she called Frontier to cancel her internet service and her Dish Network TV service and was told that the effective date for the cancellation would be April 12, She also advises that she was not told that she would need to call Dish directlyMs [redacted] advises that she called Dish, who was able to lower her TV bill from $to $per month She also advises that she was told by Dish that she will no longer receive a bill from Frontier and would only be billed by DishMs [redacted] advises that she received a bill from Frontier for almost $for services from April 10, to May 9, and was told that since she is billed in advance, it still needs to be paid even though she no longer has service with FrontierMs [redacted] advises that she should not be getting billed by both Frontier and Dish for the same dates of service, and that she should only owe Frontier for two days of service, from April 10, to April 12, Frontier has investigated the above statements and offers the following response: Frontier advises that Ms [redacted] was billed for Dish TV service on her Frontier bill dated April 7, since Frontier pays Dish Network for TV service prior to billing the customer for the service After she pays the bill, she will get a credit from Dish Network the following month for the service that was either cancelled or downgraded Frontier also advises that the billing for the internet service stopped as of April 13, Frontier spoke with Ms [redacted] on June 14, and advised her that the balance of $is valid, after which the customer made a payment for the full balance Frontier also confirmed with Dish Network that the customer currently has a credit of $33.06, which will be reflected on her June 18, Dish billWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attentionThe Complaint states that: When MrsLuna’s account switched from Verizon to Frontier in March 2016, she stopped receiving services Frontier has investigated the above statements and offers the following response: After further research, we have determined customer called our office on April 24, with billing questionsThere were no changes made to the account.August 18, the account suspended for non-payment.The next phone call we received from Mrs [redacted] was on August 26, to discuss billing; which is after the account was suspended.A dispute submitted for review; however, it was denied due to no records of Mrs [redacted] calling Frontier to disconnect service or report services not working.Frontier sustained all charges, and no credits are warranted.February 24, 2017, Frontier spoke with Mrs [redacted] acknowledging her concerns and went over the above resolution We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced because of the above matter

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: Internet and TV has been out of service since May 1stRepair ticket was issued and commit date was promised for May 3rd Customer felt there was a lack of communication about his need for the repairFrontier has investigated the above statements and offers the following response: The Internet and TV services were repaired on May 4th.The out of service was due to the drop being cut by the neighborCredit was issued for the time out of service of for the days May 1st thru May 4th, total credit $and additional credit of $was issued for the missed commitment on May 3rdApologized to the customer for the lack of communication for his repair needsWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10747968, and find that this resolution is satisfactory to me Regards, [redacted]

Frontier has investigated the above statements and offers the following response: Frontier has determined that no ports are available in [redacted] area and therefore, no internet service can be installedFrontier advises the Representative that created the order will be addressed internallyWe regret any inconvenience that may have experienced as a result of the above matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Ps I should receive an additional 1/of the monthly rate since services were terminated on the 21st

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention The Complaint states that: Mr [redacted] continued to receive monthly charges after he requested to have services were disconnected Frontier has investigated the above statements and offers the following response: Our records indicates Mr [redacted] account was finalized December 24, After account was disconnected, a January 25, billing statement was printed with a full month of charges in errorFebruary 16, 2017, Frontier Communications spoke with Mr [redacted] acknowledging his concerns, and issued a credit for $This credit will appear on the February 25, billing statement We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced because of the above matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Per your email and a past conversation with a representative the balance should reflect $and there is still a balanceOnce again I had to call frontier and ask that they remove thisUntil my balance reflects $I will not consider this RESOLVEDI don't understand why it takes THIS MUCH to try and get something done with your company

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that he signed up with Frontier for a bundle service at a promotion rate and channels that he wanted and when the service was installed channels were missing and he was advised that he needed to upgraded at a higher rateMr [redacted] wants Frontier to honor the pricing or alloy him to disconnected without any termination feesFrontier has investigated the above statements and offers the following response: Frontier review the account and we show that the rate is for months.Frontier contacted Mr[redacted] and reviewed his account and went over the promotion and chargesservice was ported out to a CLECWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below My statement says as of today's date I have a credit of dollars and that's because I overpaid you guysI just spent minutes on the phone to just be told that it takes billing cycles to receive a refund and then my refund is issued in the form of a visa gift cardThat's unacceptable - I paid with my bank account and would like a check so I can return that money back to my bank accountAdditionally the prime was not resolved and I've now just spent more than hours with your company totalI want my funds returned via a checkI also want to know what my other options are for my complaintsDo I contact the attorney general in New York? If so please provide those details Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Frontier's statement that my original request for service could not be completed due to the prior tenant having working service is partially accurateThe prior tenant had opted not to cancel his service until 11/17/2017, though he moved out prior to 11/1/and had no rights or access to the propertyNor did he have actual working service or a modem there to useI provided Frontier with a working number when I originally placed the orderThey claim they called that number 11/3/to advise of the cancellation of the install appointment, but I had no missed calls from Frontier and they did not leave a messageI provided an alternative working number after the 2nd missed appointmentI had not contacted Frontier since speaking to Brandon in the Executive Escalation Department on 11/28/2017, because he told me they could not provide internet and would not compensate me as previously advised reference missed appointment creditsBrandon would also not reduce the cost of home phoneI have spoken to Amanda as of 12/21/Brandon had told me that a one time courtesy credit of $could be issued to me for the missed appointments, but Amanda said their would be no credits applied to my accountBrandon had also told me that there would be an increase in the home phone service because due to it not being bundled with another serviceAmanda denied that there was any price difference between bundled and unbundled phone servicesAmanda also would not offer any compensation to me for my lost time dealing with this situation and the frustration surrounding the lack of service provided by Frontier I still feel, at a minimum, the least Frontier could do is send me the Amazon Gift Card and provide me with a year of Prime membership, especially since they should have known they had a waiting list for services in my community and I should not have been allowed to schedule an install in the first place, much less deal with missed appointments to be told ultimately they could not provide the services.I also want it noted that the home phone number that had been issued to me was going to voice mail for some time and I left Amanda a message on 12/21/asking how any voice mail messages that had been left might be retrieved even though the number has since been disconnectedIn true Frontier fashion, Amanda has not returned my call [redacted]