Frontier Communications Corp.

The Complaint states that: Ms [redacted] advises that she was offered 50/mbps Frontier FiOS Internet for $for months 1-and $for months 6-Ms [redacted] advises that she has continuously been billed $for her FiOS InternetFrontier has investigated the above statements and offers the following response: Frontier advises that an order has been placed to correct the rate of her Frontier internetFrontier advises that credit has been issued to credit to make up for the amount that was offer billedFrontier advises that we spoke to Mr [redacted] on December 1, to advise of the above

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] advises that she has been experiencing speed and connectivity issues with her internet service Ms [redacted] opened a trouble ticket to repair service and advises that she was not told about a technician charge and her services were never fixedFrontier has investigated the above statements and offers the following response: Frontier reviewed Ms [redacted] ’s account and advises that Frontier received a trouble report for service issues on July 25, Frontier technicians were dispatched to repair service on July 26, 2016, but needed to replace an inside jack The customer was billed for a technician visit to complete the repair Ms [redacted] continued to have service issues and placed order to deactivate as of August Customer has been given an internet out of service credit of $from July 25, to August 17, Frontier has advised Ms [redacted] that a credit for the technician visit will be given since the service was still not working after the technician visitA Frontier Customer Service Representative spoke with Ms [redacted] on October 13, and confirmed she is satisfied with the resolution The Frontier Customer Service Representative will continue to assist Ms [redacted] with any future inquires.Our expectations is that all customers have a positive experience when requesting assistance with service or billing concernsIn the rare instance a customer has a less than positive experience; we assure we are taking the necessary steps to prevent it from happening againWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter

Frontier has investigated the above statements and offers the following response: Frontier has reviewed Ms [redacted] ’s account and discovered that promotional credits were not applied to the account Frontier has adjusted the January 16, billing statement to $due by February 9, Ms [redacted] was advised that the final bill process can take up to days for the account to close out once payment is received and equipment returned is accounted for During this period, she may receive another billing statement for misc charges.Frontier will be shipping additional return mailers per Ms [redacted] ’s request She should expect to receive the additional return mailers by early next week.The representative handling this complaint has provided her contact information to Ms [redacted] and will continue to assist Ms [redacted] in finalizing the closure of her account We regret any inconvenience that [redacted] may have experienced as a result of the above matter

Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he would like his internet fixed and explained that technician advised that wire outside was repairedMr [redacted] called Frontier and explained that internet is still not working Frontier has investigated the above statements and offers the following response: Frontier spoke to Mr [redacted] on September 8, Frontier explained that we issued out of service credit and missed appointment adjustmentMr [redacted] explained that he has cancelled his service with Frontier.Frontier provided the direct contact information to the Executive Relations department for any additional question or concerns We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter

Frontier Communications Frontier has received the following complaint : Mr [redacted] states in his complaint that Frontier is not providing him the service he was promised Mr [redacted] states that there is an unburied line in the woods and that he was told that if the line is not buried he will continue to have trouble with his serviceFrontier has investigated the above statements and offers the following response: Frontier records show that the customer was upgraded to the Vantage Simply Internet Elite of up to mbps download on June 20, He is priced at $per month Frontier has activated a $credit on the customer’s account for a rate of $per month.Frontier records further demonstrate that on the November 30, trouble ticket the notes indicate there is a gig pipeline damaged in the Chicago area that is believed to be causing slow internet speeds and frequent disconnects in the area Frontier engineering is investigating the customer’s complaint that there is an unburied cable in the nearby wooded area and will proceed as needed to correct any problems We trust that this information will assist you in closing this complaint We apologize for any inconvenience Mr [redacted] has experienced as a result of the above matter Frontier Specialist: Donna JM [redacted] Department: Consumer Relations Contact:Tell us why here

Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate your bringing this matter to our attentionAccording to the complaint: Ms [redacted] states she experienced several outages as a result of weather related issuesThe customer expressed her dissatisfaction with what she considers the extended due dates once the trouble is reportedFrontier has investigated the above statement and offers the following response:Repair records indicate Ms [redacted] has reported downtime in May and July Repair/ Service order commitments that require a tech dispatch are assigned based on the work load and man power availableThe repair issues have been escalated to the local manager who made repairs; which were confirmed by Ms [redacted] The customer has been provided with a direct contact number for future issues regarding this matterWe trust this information will assist you in closing this complaintFrontier apologizes for any inconvenience the customer has experienced as a result of this matterThank you,Edna CExecutive Customer Relations

Frontier has investigated the above statements and offers the following response: A Frontier technician was dispatch and replaced Mr [redacted] ’s modemFrontier has issued adjustments to Mr [redacted] ’s accountA Frontier consultant has been direct connect with Mr [redacted] and confirmed the Wi Fi service is now workingWe regret any inconvenience that Mr [redacted] may have experienced as a result of the above matter

Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate Carolyn [redacted] bringing this matter to our attention.The Complaint states that:Ms [redacted] was advised that her account was zeroed and owed nothing for her serviceMs [redacted] had not received a billing statement for services.Ms [redacted] was not aware that she had two accounts with Frontier Communications.Frontier has investigated the above statements and offers the following response:Frontier records indicate Ms [redacted] had two accountsAn internet account, [redacted] and Ms [redacted] ’s voice account for phone number ###-###-####Frontier found [redacted] account was disconnected on April 17, and full credit was issued to this account, which left a refund due in the amount of $A refund check was sent to Ms [redacted] for the $9.62, which she confirmed receiving in July 2017.Frontier found that the statements were not being received due to the Space/Lot Number was not included in her mailing addressThese statements were returned to Frontier as undeliverableThis was corrected the mailing address via service order.Frontier notified Ms [redacted] of findingsMs [redacted] requested for late fees to be removed on account number ###-###-#### in the amount of $which was honoredFrontier advises the remaining balance is $and is sustained as valid charges for service that were renderedFrontier advised Ms [redacted] that Frontier received one payment on Account number ###-###-#### on May 17, for the amount of $However, this payment was sent to the wrong address and was redirected to the correct address(Frontier [redacted] )Ms [redacted] was advised to review banking statements for the missing payments to verify the address and account number for accuracyWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Carolyn [redacted] has experienced as a result of the above matter.Frontier Specialist: C [redacted] Department: Customer Relations

Thank you for referring the complaint of [redacted] to our office for review. We appreciate [redacted] bringing this matter to our attention. The Complaint states that: Customer has lost his phone service instead of having the billing corrected. Frontier has... investigated the above statements and offers the following response: Frontier has restored Mr. [redacted] ’s phone service. Frontier has also credited him $100 for the frustration and experience. Frontier has taken steps to correct the billing and ensure that Mr. [redacted] will only receive one unified bill for both accounts in the future. Mr. [redacted] has been provided my contact information should he have any further issues. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mrs [redacted] bringing this matter to our attention The Complaint states that: Mrs [redacted] advises that the original installation appointment for November 23, was not met by Frontier for the ordered service package of $before taxesMrs [redacted] advised that there was extensive issues with their port request and eventually she decided to take a new telephone numberMrs [redacted] explains that the issue required several phone calls to customer service to resolveMrs [redacted] also advises that the billing received for her first statement was a full $and not the agreed upon price of $ Frontier has investigated the above statements and offers the following response: Frontier Spoke with Mr [redacted] regarding this complaint and apologized for the missed appointment and the billing errors on his first two statementsFrontier worked with Mr [redacted] to identify the correct package and has agreed to honor the pricing provided to Mr [redacted] on his original order placed November 11, that was subsequently re-written because of the installation and port problem.Frontier has made the necessary service adjustments to Mr***’s account and will be following up on the next two billing cycles to ensure billing accuracyFrontier has also removed any associated late fees.Frontier has also confirmed that the promotional gift card which was offered on the November 11, order date will be honored and issued at the traditional day markMr [redacted] was satisfied with the resolution and agreed to the billing follow upsMr [redacted] has been provided with direct contact information should he require any further assistance We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mrs [redacted] has experienced as a result of the above matter

Frontier advises that Mr [redacted] placed an installation order for new broadband service on August 23, with a system generated due date of August 31, 2016.Frontier advises that the installation was completed on August 31, 2016.Frontier’s investigation shows that Mr [redacted] reported the service did not work after the installation was completed on several occasions.Frontier advises that Mr [redacted] requested to disconnect the account on September 9, with an effective date of August 31, Order number [redacted] was entered and completed on September 9, 2016.Frontier advises that a billing statement was generated on September 7, reflecting charges for a full month of service as per tariff Frontier bills for a full month of service for any new account disconnected within days of installationFrontier’s investigation shows that the customer did not have working service and has waived all service charges on the account for a total adjustment of $ 82.56.Frontier advises that Mr [redacted] will receive a final billing statement on December 7, reflecting a zero balance.Frontier advises that we have advised Mr [redacted] of the adjustments made to his account and the printing of the zero balance statement by voicemail and email to [redacted]

The Complaint states that: Mr [redacted] advises that when he started internet services with Frontier, he was advised that there was no commitment term or early termination chargesHe advises that he also declined any Visa Card PromotionsMr [redacted] advises that he was told there is an $early termination fee for cancellationFrontier has investigated the above statements and offers the following response: Frontier advises that a cancellation order was placed on June 5, 2017, and since the Visa Card promotion that was applied to the account was unclaimed, the early termination fee was waivedFrontier spoke to Mr [redacted] on June 7, and he advised the issue is resolved

Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: • Mr [redacted] advises that he was billed for service even though he wanted to end his service earlier and states the account has been referred to collections Frontier has investigated the above statements and offers the following response: • Frontier advises that Mr [redacted] has pre-paid for his Internet service and was eligible to continue receiving service through the end of his billing cycleMr [redacted] requested his Internet service disconnected on October 21, The service was billed $on October 2, and is pre-paid until the end of the bill cycle through November 1, • Frontier attempted to reach Mr [redacted] to advise of the aboveFrontier left a message and emailed for Mr [redacted] that included direct contact information We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Mr [redacted] is disputing the final bill after disconnect, as payment made on February 14, Frontier has investigated the above statements and offers the following response: Frontier advises Mr [redacted] made a payment on February 14, that covered bill cycle January to February 19, 2018.Frontier advises the account was disconnected on March 11, during the bill cycle of February to March 19, that printed on February for $ There was no payment received for this cycle.Frontier advises on March a bill printed showing the past due balance of $ from the February bill and also gave a credit from March to of $ leaving the final balance due of $ from February thru March 11, 2018Frontier spoke with Mr [redacted] on March 29, and reviewed the aboveWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter

Tell us why hereThank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention.The Complaint states that: Mr [redacted] states he has one cable box that is not showing the programming guide He has contacted Frontier and has experienced problems trying to get this issue resolved.Frontier has investigated the above statement and offers the following response:Frontier sent a technician to Mr [redacted] s home on May 22, and resolved the cable box issue he was experiencing Mr [redacted] has been issued a credit of $which will appear on his next statement and was provided a direct number for future contact with FrontierWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Frontier continues to add fraudulent charges to Mr***’s accountFrontier has investigated the above statements and offers the following response: Frontier, Maintains, that credit has been issued to Mr***’s account.An account representative has been in contact with Mr [redacted] to advise of the corrections.Frontier advises that Mr***’s account is currently billing correctly We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter

Frontier has investigated the above statements and offers the following response: Frontier has reviewed the account and found that Mr [redacted] had a Technician out to his home on December 13, and December 14, The Technician had to remove multiple loads from the lines to ensure the internet concerns would be resolved.Frontier has adjusted the $to Mr [redacted] ’s account to provide one month free for any inconvenience and the time out of serviceFrontier has attempted to contact Mr [redacted] on December 14, 15, and 16, without success by phoneFrontier has also sent an email to Mr [redacted] on December 15, We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter

Frontier has investigated the above statements and offers the following response: Frontier has investigated Ms***’s account and has determined that Ms***’s billing is correct.Frontier has issued credits to the customer’s account as a one-time courtesy.Frontier has spoken with the customer, ensured satisfaction, and provided contact info noted below We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Frontier advises that [redacted] ***, Inc., owner of [redacted] ( [redacted] **) has removed this station from Frontier’s channel lineup because Frontier would not agree to ***’s request for fee increases of more than 80 percent over the next three-year contract period for the same channel that... is provided to our customers today. Frontier continues its efforts to reach a fair and reasonable agreement so that [redacted] will restore [redacted] programming as quickly as possible. Frontier customers can refer to the following website for updates on the negotiation as well as alternate ways to view [redacted] programming: https://frontier.com/channels/current-negotiation-wa. Frontier terms of service located at www.frontier.com/terms reflects the following in regards to service changes and notification: SERVICE CHANGES. Subject to applicable law, we reserve the right to change, re-arrange, add, delete or otherwise modify the Service at any time, with or without prior notice to you, including changing, rearranging or otherwise modifying our Programming packages, the selections available in those packages, the Equipment, and any other features, products and services that we offer