Frontier Communications Corp.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer reviewed appear below.Regards, I have reached out to them on 3-7-and they had no options to helpThe reason they didn't hear from me is because I am at work during the day when they callSo what are they offering? Reimburse or so.nothing and let me cancel service with no charge? [redacted]

Thank you for referring the complaint of [redacted] to our office for review. We appreciate Mr. [redacted] bringing this matter to our attention. The Complaint states that: Mr. [redacted] is experiencing repeat issues with his internet service including multiple drops per day and/or... depending on the weather despite Frontier sending Technicians to the home to resolve the issue. Mr. [redacted] states that the service gets worse or goes completely out every time it rains. Frontier has investigated the above statements and offers the following response: Frontier records show a Trouble ticket that was marked as Complete on 11/13/2017. On 11/16/2017 another Trouble ticket was Completed, marked as Resolved for internet drop issues. Frontier contacted Mr. [redacted] on 11/16/2017 and confirmed the service was working again, however it may go down again when it rains. Mr. [redacted] confirmed that he would like a call-back on 11/20/2017 to check on the services as the weather predicted rain that day. Frontier followed up with Mr. [redacted] on 11/20/17 and confirmed that the service was still working, he has been provided a direct contact number if he experiences further trouble. Frontier applied a credit in the amount of $22.49 for one month half-off of Mr. [redacted] ’s internet service as a compromise to the issues he had experienced. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr. [redacted] has experienced as a result of the above matter.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] PS;Please be advised that Frontier has agreed to the monthly charge of $113.99, however, they areadding the fee for an unpublished telephone number and an additional $in feesI find this to be totally unacceptable

Frontier has investigated the above statements and offers the following response: On Thursday, December 7, 2017, the Frontier cables that were strung through the trees hanging over the driveway were buried The representative handling Mr [redacted] ’s complaint has provided her contact information should Mr [redacted] need assistance in the future We regret any inconvenience that [redacted] may have experienced as a result of the above matter

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that on June 25, 2017, he called Frontier to request cancellation of his internet service effective July 27, 2017, but the service was erroneously disconnected on June 27, Mr [redacted] advises that Frontier informed him that in order to reconnect his internet service, a new account would need to be created Mr [redacted] advises that Frontier needs to refund him his current balance of $for services that he did not receive Frontier has investigated the above statements and offers the following response: Frontier advises that Mr [redacted] ’s internet service was disconnected one month too early, on June 27, 2017, in error The billing cycle started on June 22, 2017, and since Frontier bills one month in advance, a partial month credit will automatically be generated for the dates that the customer no longer had service, from June 28, to July 21, The amount of credit will come to approximately $49.26, and therefore, Mr [redacted] would only owe $for the days during the billing cycle in which he had active serviceFrontier advises that a new account was set up for the customer in order to reconnect his internet service, which was activated on July 6, Frontier spoke with Mr [redacted] on July 7, 2017, confirmed that his internet is currently working and that the customer will not be responsible for paying any installation or activation fees for the new account We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter

Frontier Communications Thank you for referring the complaint of [redacted] to our office for review We appreciate [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] advised that Frontier charged $135.20, after he disconnected his phone services due to moving out of service areaMr [redacted] reports that he spoke with Frontier several times to inquire about the early termination charge and his contract without resolution Frontier has investigated the above statements and offers the following response: A Frontier Customer Service Representative has contacted Mr [redacted] and advised that Frontier recognizes him as a long time Frontier customer since 2001, and have credited his account $for the early termination feeMrBuchanan’s account now reflects a zero balance Mr [redacted] is satisfied with resolution We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter Frontier Specialist: Gabriela C [redacted] Department: Consumer Relations

Frontier advises all products have a one-month minimum billingFrontier advises High Speed internet has a one time set up fee $and one time delivery fee of $Frontier advises services were activated to the (NID) August 24, The Network Interface Device (NID) is a device that services as the Demarcation Point between the Frontier access line network and the customer's inside wiringThe NID is where Frontier's wiring ends and the customer's home wiring begins.Homes have a test jack located in the NID with which the customer is able to isolate repair issues to either the inside wiring or outside of the houseAll inside wiring is the customer's responsibility.Frontier advises Ms [redacted] requested a technician to install a jack, Frontier assesses labor charges for all work beyond the demarcation point (NID)Frontier assessed minutes labor charge $for jack work completed September 27, 2017.Frontier issued credit $for services as a discretionary courtesy credit until the jack was installed.Frontier removed one call to directory assistance as one time courtesy.Frontier advises the account was disconnected October 4, and final balance owing is $155.10.Frontier spoke with Ms [redacted] November 6, and advised of the above We trust that this information will assist you in closing this complaint We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter

Frontier Communications Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Ms [redacted] stated that she has one set top box that was not workingMs [redacted] advises that credit should be applied to her account, due to her DVR service not working Frontier has investigated the above statements and offers the following response: Frontier has been in contact with Ms [redacted] and was able to fix the set top box.Frontier has spoken to Ms [redacted] and Frontier has applied credit to Ms [redacted] ’s account for lack of DRV services not functioning correctly We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: · Ms [redacted] states she was sold Frontier service by a door to door agentMs [redacted] states the technician was not able to get the service working and she went back with her other provider after days· Ms [redacted] states she is being billed $for services she never had · Ms [redacted] states she’s contacted Frontier several times and been advised the issue is resolvedMs [redacted] states she received a collection notice for the disputed charges Frontier has investigated the above statements and offers the following response: · Account review shows an installation was completed for Internet and television on 5/17/and tested okMs [redacted] contacted Frontier the next day advising her Internet was not working A trouble ticket was issued on 5/21/with a due date of 5/24/16, however the trouble ticket was cancelled as Ms [redacted] had disconnected service· Account review shows Ms [redacted] was billed a standard minimum month billing and installation charges totaling $on 6/1/· Account review shows Ms [redacted] contacted Frontier regarding the outstanding balance Account review shows Ms [redacted] was billed installation fees in error and in this instance Frontier has agreed to waive the minimum month billing for services as a result of the service issues Ms [redacted] experienced with the InternetCredits have been issued to offset the full account balance and will appear on the 10/1/billing statement which will reflect a zero balance The disputed charges have been placed in protection from any collection activity We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter Sincerely, Frontier Executive Customer Relations

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attentionThe Complaint states that: Ms [redacted] is disputing bill for charges after disconnected service, and would like prorated creditFrontier has investigated the above statements and offers the following response: Frontier advises account was disconnected December 31, which is the end of the bill cycle Full bill cycle charges are due as there are no prorations on bills.Frontier advises we have submitted refund of $ for January chargesThis will be refunded to the credit card used to pay it and will take to business daysWe have also submitted a refund of $ this will arrive via check within to business days.Frontier spoke with Ms [redacted] thru email and also Hersel authorized user thru phone on January 12, and reviewed the above We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter

January 25, 2017Case: [redacted] Thank you for referring the complaint of [redacted] to our office for review We appreciate your bringing this matter to our attention.A review of the customer’s account determined the customer disconnected service on June 15, The customer was enrolled in a month plan that afforded them special discounts as a result The cancellation of service prior to the end of the contract term results in an early termination feeThere are no trouble tickets that would have afforded Frontier the opportunity to correct any issues the customer may have experiencedAs it stands there is no error in the current billingThe customer is responsible for the early termination fee (ETF)A Frontier representative contacted the customer on January 25, 2017, and provided the above information We trust this information will assist you in closing this complaint.Thank you, Amara H.Executive Customer Relations

Thank you for referring the complaint of Mr [redacted] W [redacted] to our office for reviewWe appreciate Mr [redacted] W [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] W [redacted] advises he told the Sales Agent that he would only have the service for about monthsFrontier is going to charge an early termination fee if I disconnected the service before the two-year agreement Frontier has investigated the above statements and offers the following response: Frontier spoke to Mr [redacted] W [redacted] on August 16, Frontier explained If a customer takes the Acquisition Offer from 5/1/- 7/31/and cancels within the 2-year term, care consultant will manually waive the ETFFrontier explained that Residential Install order posted on April 6, Mr [redacted] W [redacted] paid a deposit on April 4, confirmation Frontier advised that the Early Termination Fee is a valid chargeFrontier displays the term FiOS 50/Term 4/06/- 4/05/ We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] W [redacted] has experienced as a result of the above matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12344839, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I READ THE MESSAGE.THE FRONTIER DOESN'T ACCEPT THE TRUE.THEY SENT TO ME TWO EMAILS.ONE FOR MONTHS,THE SECOND FOR MONTHS.THEY TOLD ME THE SECOND THE AMOUNT IS INCORRECT.THAT'S THEIR OPINION.THE SECOND EMAIL THAT THEY SENT TO ME.IT'S THE PROVE I HAVE AGAINS THE COMPANY.I'M WAITING.I'M NOT GOING TO PAY ANYTHINGELSE.THEY HAVE TO RESPECT THEIR PROMOTION.THINK YOU [redacted] ***

Experienced service issues during the transition from Verizon to Frontier The customer experienced issues accessing Video on Demand (VOD) during the transition from Verizon to FrontierExperienced excessive hold times while trying to reach Frontier to request creditExperienced a Language barrier and dropped calls while speaking with FrontierFrontier failed to call back as promisedFrontier has investigated the above statements and offers the following response: On March 31, 2016, Frontier closed a transaction to acquire Verizon’s wireline services in California, Florida, and Texas, after receiving all required government approvals Prior to that time, notice of the transaction was communicated with Verizon customers On April 1, Frontier formally began transitioning all of Verizon’s network services and customers to Frontier In connection with our completion of the purchase of the Verizon wireline, broadband, and video businesses in California, Florida, and Texas, contractors used by Verizon and located outside of the U.Sare temporarily handling a small volume of customer service calls while we complete the training of our own, expanded U.S.-based customer care workforce The use of the off-shored contractors is planned to end as soon as operationally feasible but no later than the end of the year Frontier will bring back more than 1,jobs to the United States that were previously off-shored.The customer experienced a temporary disruption in services during the transition of Verizon’s network and services to Frontier Frontier has issued out of service credit that will reflect within one to two bill cycles.Frontier understands that some customers experienced issues viewing the previously available Video on Demand (VOD) content during the transition from Verizon to Frontier VOD content is now available, and frontier is continuing to add more titles each day, including those movies and TV shows previously purchased by the customers Frontier apologizes for any inconvenience this may have caused.Frontier spoke with the customer and apologized issues brought to our attention We will continue to work with the customer accordingly

Frontier has investigated the above statements and offers the following response: • The $early termination fee posted on October 19, 2016; it should reflect on the next billing statement • We have made multiple attempts to contact Ms [redacted] to further discuss the complaint and have been unsuccessful in our attemptsCustomer has been provided our phone number if this matter requires further attention, do not hesitate to contact me at 1-844-320-(ext1113141) We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The rep did call and apologizeI am still not happy with the length of time it took to restore my serviceFrontier puts a lot of money and effort into building their customer base, but little effort into growing their workforce to service the increaseI'm convinced that the people handling the calls and doing the real work really do careThe executives making the big money only care about the money that they are making Regards, [redacted] ***

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention.The Complaint states that:Ms [redacted] advises that she has been experiencing Internet out of service for a total of ten days from April to May 10, Ms [redacted] advises that there has been a temporary drop laying across her lawn during the winter and is requesting that it would be buried or aerial.Frontier has investigated the above statements and offers the following response:Frontier advises that the service was completely restored on May 10, with a permanent aerial drop.Frontier advises that a credit of $for ten days of out of services credit was issued along with a credit of $for a late payment fee.Ms [redacted] was provided with a direct line and extension number for further assistanceWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matterTell us why here

The Complaint states that: Ms [redacted] advises that when her current contract expired she contacted Frontier to remove television service, leaving phone and internetShe was advised at this time that there would be no contract or termination feeMs [redacted] advises that she has requested to cancel her Frontier services, and was told that she would have an Early Termination FeeFrontier has investigated the above statements and offers the following response: Frontier apologizes for the inconvenience this issue has caused Ms [redacted] Frontier advises that Mrs [redacted] ’s rate was based on a 2-year commitmentThis commitment term was listed on her bill each monthFrontier advises that the Early Termination fee is valid and will be sustainedFrontier advises that we spoke to Ms [redacted] and advised of the above

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Rebuttal states that: [redacted] was advised the billing would be $a month and was overcharged.Frontier has investigated the above statements and offers the following response: Mr [redacted] had service from September 26, to November 21, 2016.Any disputed charges have been credited $was credited on November 17th, and $was credited October 21, The account closed with a balance of $ There have not been any payments made to the account until March 7, in the amount of $ This leaves a balance of $ This is the second month of and late fees Frontier finds the balance is valid.Frontier stands by its decisionWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter

Revdex.com: I called to pay my last bill and was told I was paid in full at that point I went over sea to Japan on Navy ship while my family moved to Maine I did not receive any notice of late or none payment till I went on my credit report I immediately tried contacting them spend countless hours on hold This is not to say that I did not have issues with them before when I was using there service like not receiving bills if you look at my credit report it is clean except from Frontier which have been unwilling to do or say anything to me even after trying to talk to a supervisor I was put on hold after waiting almost hours the phone disconnected I want there marks off my credit reportThank you [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below ] Regards, [redacted]