Frontier Communications Corp.

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe complaint states that: Mr [redacted] advises that he was having issues with his current provider and wanted to test out Frontier’s Internet service He placed an order and the technician went out and was advised by the technician that he would not be able to get the speed that he signed up for that he could receive the next lower speed with a lower price because he was too far out and that he would call the office to make the change and Mr [redacted] agreed.Mr [redacted] advises that he called into Frontier to cancel his service and was advised that he needed to pay the full amount to cancel the service He advises that he called almost every other week to negotiate to get the service turned off and was told after a few months that it had been written offFrontier has investigated the above statements and offers the following response: Frontier advises that Mr [redacted] was too far out from the office to receive the Ultimate Internet service when the technician installed it but he could get the next speed down the Ultra Internet serviceThe technician called the office and the change was made to the Ultra speed.Frontier advises that there was a disconnect order placed on August 29, to cancel the Internet service.Frontier advises as of March 20, credit has been applied to the account in the amount of $and it now has a zero balance and will be sent to the outside collection agency for update.Frontier attempted to reach Mr [redacted] to advise of the above but was unsuccessful Frontier has left messages for Mr [redacted] that included direct contact informationWe apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter

I have tried to contact them and they hang up on me or put me on hold for 30+ minutes

Frontier Communications Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] advises that was quoted a discount each month of $to bundle with Dish services and $discount to set up automatic payment Frontier has investigated the above statements and offers the following response: Frontier investigation found [redacted] account is receiving the $Dish bundle discount Frontier found that [redacted] account is not set up for automatic payment therefore does not qualify for the $discount for the automatic payment Frontier has been unsuccessful in reaching [redacted] and has left direct contact information on voicemail/answering machine We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr [redacted] appreciates Frontier crediting his account because 6M data is not available, he would like this removed from his credit report Frontier has investigated the above statements and offers the following response: Frontier has been unable to reach Mr [redacted] by telephone the contact numbers listed on the complaint are non-working numbersFrontier has sent the request to the credit bureau on April 18, to remove Frontier from his credit report We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as the credit has been applied to our account specified in this complaint, otherwise the complaint will be reopened Regards, Thanks A [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below as I explained below this credit does not resolve the many hours I have spent on the phone as well as the monthly call to frontier I have had to make the last months Please provide the number to the CEOs assistant Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Thank you for your help in this matter. Regards, [redacted]

Frontier has investigated the above statements and offers the following response: Frontier has searched our systems are have been unsuccessful in finding an account number for the telephone number provided.Frontier has made multiple attempts to contact Ms. ***, that have been unsuccessful.Frontier... has left detailed messages on the telephone number provided with direct contact information. We trust that this information will assist you in closing this complaint. We regret any inconvenience that [redacted] S. [redacted] may have experienced as a result of the above matter.

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I got a phone call from a Frontier agent, and he was not helpful at all. He tried to convince me that the amount I was charged normal, and I shouldn't be complaining. He then offered the same plan to me for around $180 a month for a year. And also, they haven't fixed my overcharged previous bills. I am going to pay a lot more than it is supposed to be. I am also paying taxes for the extra services they added to my account. As I told to the representative, I am going to cancel my services, pay the bills, and open a new account with them again. I will be paying way less then they offered me, and I am going to cancel my services and open a new account each year. On top of that, they cut my premium channels for no reason? and I am going to be charged for that too while not getting the service As a conclusion, I am still going to pay more than I am supposed to just to close my account Regards, [redacted] ***

Frontier has investigated the above statements and offers the following response: Frontier advises that the amount subject for disconnect is the minimum amount that must be paid to avoid having dial tone interruptedIf only the minimum amount is paid, they are still subject to have their service toll restricted and non-basic services removedThe reminder notice clearly indicates “ All services remaining unpaid are subject to suspension”Frontier advises that the account is permanently disconnected, any balance accrued as a result of non- pay or partial payments must be paid in full before an order to reestablish an account and services can be performed.Frontier made multiple attempts to establish contact with Ms [redacted] , however, was unsuccessfulFrontier’s assigned representative’s contact information has been provided in correspondence We regret any inconvenience that [redacted] may have experienced as a result of the above matter

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attentionIn the complaint Ms [redacted] advises she is disputing the Frontier bill for her father's accountFrontier spoke with Ms [redacted] on January 28, and reviewed her father's billIt was advised the balance on the account is $Ms [redacted] expressed she needs to review her payments records and bank statements to confirm we have posted all the paymentsFrontier reviewed the payment history and agreed to continue to work directly with her should she find have concernsWe apologize for any inconvenience she has experienced as as result of the above matter

The Complaint states that: Mr [redacted] advises that he spoke with a Frontier Representative on August 17, after his promotional period had expired and was offered a rate of $Mr [redacted] advises that he was billed at a higher rate than promised Frontier has investigated the above statements and offers the following response: Frontier apologizes for the inconvenience this may have causedFrontier has agreed to offer Mr [redacted] the bundle he currently has for $per month plus taxes and surcharges for one yearFrontier advises that we spoke to Mr [redacted] on November 2, and advised of the aboveDirect contact information was provided

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The services they state to be working are still not, and they even admit to that by stating people still don't have access to previously purchased titlesVOD is a service in our package for which we pay for, so using the pitiful excuse that "they don't charge for it" is a blatant lie as wellIn addition, $Is an insult considering there have been months of problemsThe reason why the company has no record of my complaints is because they assigned somebody else's phone number to my account potentially allowing someone else access and then refused to correct it despite my many requestsThe alleged "assistance improving my wireless signal" is also falseI had told them that my signal drops several times a dayThe technician changed the wireless signals channel, something I had already done and lo and behold it didn't workThis company is a fraud and I hope they are shut down soon so they will stop stealing from their customers Regards, [redacted] ***

Thank you for referring the complaint of [redacted] A [redacted] to our office for reviewWe appreciate [redacted] A [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advised that when he called to setup service that he would receive a $amazon gift card, not knowing that it would take days to receiveMr [redacted] advised that the representative told him that the internet service was perfect for gaming, but he has had nothing but slow speeds Frontier has investigated the above statements and offers the following response: Frontier’s Amazon gift card policy states that any customer that signs up for an amazon gift card would have to pay their 1st bill and then they will receive their gift card around days after their start dateFrontier found that Mr [redacted] has the Meg internet speed and has room to move up in speed.Frontier has tried to contact Mr [redacted] on 12/5/16, 12/8/16, 12/13/and 12/16/with no successFrontier has emailed Mr [redacted] the resolution and left him a representatives information should he have any questions We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] A [redacted] has experienced as a result of the above matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, pending final billing reflecting zero balance Regards, [redacted]

Revdex.com: For the matter of complaint ID [redacted] I was assured everything is being done to get my request resolvedThe representative informed me of funding that was going to be passed throughout the country to upgrade services Regards, [redacted]

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises appointment for repair on 8/26/was missedMs [redacted] advises she has been hung up on by representatives at Frontier Communications Frontier has investigated the above statements and offers the following response: Frontier Communications investigated and found that, per the notes on repair ticket #: [redacted] from the field technician, “08/26/19:(C) ( [redacted] ): customer canceled at the door” However Frontier Communications scheduled a technician back to the home for 8/29/16, per a call back in from Ms [redacted] and the Internet service was restoredAdditionally, Frontier apologizes for call drops and no call backsThe Customer Service line is an inbound line and if the representative, that the call was lost with, gets another call back in immediately there may not be an opportunity to get a call back out to the consumerHowever, the call back number taken is notated in the account for future reference We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter

Thank you for forwarding the additional concerns brought forth by Mrs [redacted] to our office for reviewThe previous rates have been re-established and will appear on the October 19, billing statementAn adjustment in the amount of $has been applied to the September billing statement; which reduces the amount due to $In reference to the internet speeds, Frontier advises that Internet service speeds are based upon many factors, including network congestion, customer location, customer equipment, and network interferenceThis may affect customer speeds occasionally We trust this information will assist you in closing this complaintFrontier apologizes for any inconvenience the customer has experienced as a result of this matterThank you,Edna CExecutive Customer Relations###-###-####

The Complaint states that: Mr [redacted] states he was promised credit on his account that has not been received Frontier has investigated the above statements and offers the following response: Frontier has researched Mr***’s account and determined the promised credit was applied to the account on October 3, Frontier spoke with Mr [redacted] to advise of the above findings

Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] experienced intermittent outages and interference with her Frontier service for approximately one yearMs [redacted] requested her Frontier equipment outside her home be replaced Frontier has investigated the above statements and offers the following response: Frontier did send a technician out to Ms [redacted] ’s location on May 16, and he replaced the network interface outside her homeFrontier confirmed shortly after with Ms [redacted] that she was no longer experiencing any service issues at that time We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter