Frontier Communications Corp.

Frontier advised Mr*** we could quote him Frontier Pricing for his servicesMr*** states he has already switched to another provider and requested to disconnect Frontier servicesFrontier placed an order to disconnect Mr***'s services and made the effective date 4-1-Frontier removed the early termination fee

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attentionThe Complaint states that: Refund check of $has not yet been receivedFrontier has investigated the above statements and offers the following
response: Called offline refunds, spoke with representative: BrianGot refund of check expedited on 5/26/Check of $will be to customer in 7-business days of 5/26/Customer advised via call, voicemail left, and emailWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for review. We appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises that he ordered new Frontier internet service and was quoted $per month until
December 2019. Mr*** advises that he received an automated notification that his credit card will be charged $but should only be charged the $monthly rate Frontier has investigated the above statements and offers the following response: Frontier advises that Mr*** was quoted a promotional rate of $per month for the first year and that it would go up to $per month until December Frontier advises that the customer’s November statement contained a notification that the current promotional rate will expire on December 9, and that the associated promotional discounts will no longer appear on the bill.Frontier advises that a courtesy credit was applied to Mr***’ account to bring his balance to $for the December 7, bill cycle, but starting with January 2018, his monthly rate will be $Frontier spoke with Mr*** on December 18, and advised him of the above statementsWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate ***
*** bringing this matter to our attention The Complaint states that: *** *** states Frontier has not installed the service he has requestedFrontier has investigated the above statements and offers the following response: Frontier advises upon reviewing the account our records indicate on December 18, a Frontier technician advised *** *** the location does not qualify for internet serviceFrontier advises in order to receive an Amazon gift an account has to have active Frontier service combined with DishFrontier advises that it has spoken to *** *** on December 19, and spoke to him advising about the gift card and Frontier being unable to provide internet service at the location We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Frontier restored Ms***'s service on 10/7/16. Frontier has attempted to reach Ms*** to verify her satisfaction and discuss her requested changes without success. Frontier left direct contact information with her voice mail/answering service

Thank you for referring the complaint of Ms*** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** advises she has billing discrepancy Frontier has investigated the above statements and offers the
following response: Frontier reviewed Ms*** account and Frontier issued appropriate credits.Frontier made several attempts to reach Ms***; however, we have been unsuccessful in speaking with herFrontier emailed a ‘Please Contact Frontier’ letter to Ms***If Ms*** has additional question, she may contact the Executive Relations Department. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** states that her telephone is not working Frontier has investigated the above statements and offers the following response: Frontier spoke with Ms*** on March 10, and entered a repair trouble ticket for March 13, Frontier advises that shortly after entering the repair ticket a manager was able to make the repair for Ms*** and restore her dial toneFrontier spoke with Ms*** on March 13, to confirm the service is working to her satisfactionMs*** is satisfied with the resolution and has been provided with direct contact information should she need to make contact with Frontier in the futureWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate bringing this matter to our attentionAfter further review, Mrs*** billing statement has been adjusted, and is currently showing a credit balance of $65.90.A prepaid visa card will be mailed to her with a balance for $We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mrs*** has experienced because of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Customer lost service on 5/26, and has lost $2,in wages due to working from home Frontier has
investigated the above statements and offers the following response: Frontier dispatched a tech to the site on May31st and repaired the service. The customer was provided an out of service credit of $24.76. Frontier has attempted to contact the customer on 6/and 6/3. Frontier sent an email advising of the credit on 6/and advising the customer that Frontier does not reimburse for loss of wages We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I would like them to pull my phone call and review details that I was told by representative from Frontier when I gave a verbal authorization and accepted the two year contract
Regards,
*** ***

Frontier has investigated Mr***’s additional concerns and offers the following response:• Mr***’s December 13, statement will reflect a zero balance. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr***’s has experienced as a result of the above matter

Frontier
Communications Thank
you for referring the complaint of *** W *** to our office for reviewWe
appreciate you bringing this matter to our attentionThe
Complaint states that: Mr *** was needing a sooner due date for install for Frontier serviceFrontier
has investigated the
above statements and offers the following response: Mr*** has a pending order for installation of serviceFrontier spoke with Mr*** and was successfully able to get the order expedited to 08/14/We
trust that this information will assist you in closing this complaintWe
apologize for any inconvenience the customer has experienced as a result of the
above matterFrontier
Specialist: Stacie B*** Customer Relations

Frontier obtained the missing attachments from the customer for further review. Frontier advises that our position on this matter has not changed

Customer was issued credits by prior repOffline has issued refund checkSpoke with customer she accepts these actions as resolution for complaint

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: *** *** states he was promised promotional pricing with Frontier but there was a discrepancy with the
bill/pricingThis went on for approximately three months until he decided to cancel service and pay the amount he had past due.On or around September 26, *** *** went into the local branch located at *** *** *** *** ** *** to pay his outstanding balance at the Kiosk, return his equipment, and close the accountThe only task that got accomplished correctly was the acceptance of payment in which he executed himself at the Kiosk*** *** states he keeps receiving letters from the Frontiers Collections Department and he keeps calling to try to remedy this issue but to no avail*** *** states he has asked numerous time to escalate this dispute so that someone can address this issue accordingly, but he keeps getting transferred and no one seems to be wanting to take on this issue head on so it can get resolved. Frontier has investigated the above statements and offers the following response: Frontier informed *** *** that credit was already issued back in October to correct discrepancy with promotional billingFrontier spoke to *** *** on January 16, and informed him that they show his equipment was returned and the credit will show in one bill cycle to remove the $unreturned equipment fee to resolve.*** *** is satisfiedWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that he has experienced as a result of the above matter

Frontier has investigated the above statements and offers the following response: Frontier advises that Mr*** did make the following statement on his initial complaint: “Never once did I receive a speed test of over mb/s download”Frontier further advises that the last repair specific to Internet speed was completed on May 19, At that time, the customer stated the service was working with no issuesFrontier further advises that Mr*** was provided credits for any service outages report and no additional credit is due We trust that this information will assist you in closing this complaint. We regret any inconvenience that *** *** may have experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Frontier finally came out and fixed the box and I'm satisfied in that regard, however the $credit to my bill does not cover the amount the say I owe themMy bill says I currently owe them $for the constantly interuppted services they told me I wouldn't have to pay forAlso, I'd like to be compansated for my work done to the box to get it back in working orderAfter weeks of them failing to show up, I spent hours trouble shooting phone wires, reconnecting broken posts and putting the box back together the best I could to make it as safe as I could.
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Mr*** is disputing final billFrontier has investigated the above statements and offers the
following response: Frontier has submitted a credit to Mr*** account leaving a credit balance of $ Any refund can take up to days, then to days for processing and mailing.Frontier has been unsuccessful in reaching Mr*** to review the aboveWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Frontier spoke with Ms*** on 10/17/and confirmed Internet issues has been resolved

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises they he has been waiting for an installation for three weeks and Frontier continues to
change his installation date Frontier has investigated the above statements and offers the following response: Frontier spoke with Mr*** and apologized for the delayed installation for his services.Frontier confirmed that an installation was set to be completed on February 11, but Mr*** was unsure if he was going to be keeping the services at this time.Frontier advised Mr*** that he would receive a credit of $for the missed commitment on his original order if he decided to have the installation completedMr*** advised he would contact Frontier if he wants to cancel the pending installationWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter