Frontier Communications Corp.

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** with *** *** LLC., advises he was quoted a price of plus taxesWhen he received his bill it
was much higher Frontier has investigated the above statements and offers the following response: Frontier spoke to Mr*** and apologized for the misinformationFrontier issued a onetime credit of $for the installation fee, since Mr*** was not advised of this feeFrontier also applied a $for months creditMr*** accepted this offer We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of Mr*** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** indicates that Frontier charged him an early termination fee of $101.35, after being told by
a representative there would be zero penalties. Frontier has investigated the above statements and offers the following response: Frontier found that per notes of the previous representative Frontier gave Mr*** an adjustment of $to satisfy the accountMr*** is satisfied with the results We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that MrCheng has experienced as a result of the above matter

Frontier advised Mr*** we could quote him Frontier Pricing for his servicesMr*** states he has already switched to another provider and requested to disconnect Frontier servicesFrontier placed an order to disconnect Mr***'s services and made the effective date 4-1-Frontier removed the early termination fee

I agree to pay + tax for prime tv with simply ultra internet not a month, I have emailed dialogue between me and the customer service rep where I agree to pay only for both services

Frontier
Communications Thank
you for referring the complaint of *** W *** to our office for reviewWe
appreciate you bringing this matter to our attentionThe
Complaint states that: Mr *** was needing a sooner due date for install for Frontier serviceFrontier
has investigated the
above statements and offers the following response: Mr*** has a pending order for installation of serviceFrontier spoke with Mr*** and was successfully able to get the order expedited to 08/14/We
trust that this information will assist you in closing this complaintWe
apologize for any inconvenience the customer has experienced as a result of the
above matterFrontier
Specialist: Stacie B*** Customer Relations

Thank you for referring the complaint of Ms*** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** advises that Frontier billed her for equipment she has already returnedFrontier has
investigated the above statements and offers the following response: Frontier has confirmed that Ms*** has returned the equipment to Frontier.Frontier advises that a full adjustment was issued on the account to cover equipment charges and it will post to the account in to billing cyclesFrontier has tried contacting Ms*** to discuss this matter, however they only have been able to leave messages for Ms***. Frontier will send a letter directly to Ms*** if further contact is neededWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Frontier has investigated the above statements and offers the following response: Frontier spoke with *** September 13, and has credited the account to a zero balance We trust that this information will assist you in closing this complaint. We regret any
inconvenience that Ms*** may have experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: Ms*** states that she cancelled her Frontier service on April 29, but has continued to receive a
bill by Frontier.Ms*** states that she has not received a correct final billing statement.Ms*** states she should be getting a refund check from Frontier but has not been given a set amount for her refund. Frontier has investigated the above statements and offers the following response: Frontier reviewed Ms***’s account and states that her refund is $Frontier will have Ms***’s refund processed within seven to ten business daysFrontier spoke with Ms*** on August 9, and informed her of the above informationMs*** is satisfied We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Thank you for referring the complaint of Mr*** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** states he was billed for an extra month of service after requesting the service to be disconnected
in October of Frontier has investigated the above statements and offers the following response: Frontier found Mr*** had tried to disconnect his service on October 24, and was told to call back later in the month with his new address. Mr*** called back on October 31, and placed the disconnect order, due to Frontiers work load the order dated out past his next billing cycle. He was billed again for service he did not need, as well as promotional credits were billed back and he was not made aware of thisFrontier has issued a credit in the amount of $and spoke to Mr*** on April 6, and he is satisfiedWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
M ***

Frontier Communications Thank you for
referring the complaint of *** *** to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: For the last months, he’s been trying to get Frontier to remove a charge placed on his bill for an insufficient funds payment that he confirmed has cleared thru his bank. He was told the original payment of $was seen as a debit instead of a credit by Frontier’s billing system resulting in a chargeback. A $fee was added to total $105.36. He tried for months to get this charge adjusted to no avail Frontier has investigated the above statements and offers the following response: A pending adjustment of $was seen on the account which a Frontier representative had moved to completion effective 7/21/2016. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter Frontier Specialist: Sandra M. Department: Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.My husband and myself are in correspondence with a representative from Frontier HOWEVER this has not been resolved. In an email from the representative dated 10/3/we were told this will be an ongoing manual process. My monthly bill is STILL not correct and the representative must manually go in and apply adjustments/corrections to my account. We have been instructed to pay a flat fee of $until they can sort this out. So, no it is not resolved and continues to be an issue. It won't be resolved until I receive a bill that I can pay that reflects the correct amounts as promised by other Frontier staff and recorded via the Frontier online chat service
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: Missing refund check Frontier has investigated the above statements and offers the following response:
Refund check of $issued to customer on 5/31/and customer was advised on 5/31/that check was issued and would take 7-business days to arrive to provided addressCase closed on 5/31/

Frontier has investigated the above statements and offers the following response: Frontier has processed her lifeline applicationUnfortunately, Frontier is unable to apply the lifeline discount. Per the National Lifeline Accountability database, Ms*** has a port freeze with another
provider and cannot transfer the benefit back to Frontier until December 21, Frontier has reviewed Ms*** phone service and she currently has the lowest phone plan we offer We regret any inconvenience that *** *** may have experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The promise was for two (2) $dollar credits on our bill for two (2) missed appointments when we received no calls to explain why the tech did not show up. Again, when calling about the credits I was lied to several times. First they said there was no notes on my account about the credits. And then they only offer $credits. And then when talking to a supervisor they only offer $credits one time. And then suddenly he did see the notes on my account concerning the credit. And then he suddenly started treating me as a child, not letting me speak or try to get any words in concerning the issue.This is far more than just the credits. The fact I was lied to on many occasions. Either I was lied to in the very beginning so I wouldn't cancel my order considering the trouble I was experiencing with just getting service installed. Or I was lied to during the second call when I was inquiring about the credits, much more likely considering the stories kept changing as time went on.Yes, one (1) $credit was applied to my bill so far. But I still want that second $dollar credit that was not granted and the supervisors claimed were not part of the issue. I know what the first person I talked to promised me, it was a total of two (2) $credits to cover both of the missed appointments. If Frontier cannot keep their promises there is no reason they should even be in business
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me only because I know Frontier will never do anything betterNo one spoke to me oct 27th, a voicemail was left at homeI never received an apology and remain SO unhappy about the HOURS and HOURS I have spent dealing with themI will file another complaint if this months bill is not correct
Regards,
*** ***

Frontier spoke with Ms*** on 10/17/and confirmed Internet issues has been resolved

Thank you for referring the complaint of Ms*** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** advises she has billing discrepancy Frontier has investigated the above statements and offers the
following response: Frontier reviewed Ms*** account and Frontier issued appropriate credits.Frontier made several attempts to reach Ms***; however, we have been unsuccessful in speaking with herFrontier emailed a ‘Please Contact Frontier’ letter to Ms***If Ms*** has additional question, she may contact the Executive Relations Department. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Billing went up with re-contracting Frontier has investigated the above statements and offers the
following response: Frontier Communications advised Mr*** that 7/1/statement with re-contracting was billing for all of July and from 6/8/16-6/30/Mr*** was give proration credits back for 6/8/16-6/30/for the old contract in the amount of $144.43, then re-billed as he did have active services, but was on a new contract/pricingFrontier Communications also advised Mr*** that on his 8/1/bill there were promised promotions missingCredit for the missing promotions were given in the amount of $on 8/16/and the missing promotions were added to the account We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: Mr*** advises he is having billing discrepancies with FrontierFrontier has
investigated the above statements and offers the following response: Frontier advises the billing discrepancies on the account are due to an invalid offer presented to Mr***.Frontier advises credits totaling $have been applied to Mr***’ account to correct the billing errors.Frontier has contacted Mr*** and he has decided to go with Broadband Ultimate for $a monthWe trust that this information will assist you in closing this complaint. We regret any inconvenience that *** *** may have experienced as a result of the above matter