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FrontPoint Security Solutions

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FrontPoint Security Solutions Reviews (593)

Good Morning,We want to make sure every customer has an excellent experience with us, which is why this customer’s complaint is being taken very seriously On 8/17/ Frontpoint cancelled this customer's initial order and submitted a credit request for all charges this customer madeThe credit request was then approved for the customer’s initial payment of $319.90.Generally, these credits show up in the customer’s bank account within 5-business days and we encourage the customer to check their account to ensure they have received their refund as we have completed the request on our end.Thank you, and please don't hesitate to reach out with any question or concerns.Best,Frontpoint

Even though my unique living location is in a very isolated place, the glitches we encountered were nothing when compared to the dedicated efforts from everyone at FrontPoint Securities They are a very dedicated and professional teamI was so impressed every time there were challenges installing my indoor camera to look outside over my driveway -- the team constantly followed up with everything until each problem was fixed What an amazing experience it was for me to watch the persistent and intensely focused effort made by everyone every timeI sincerely appreciate everything FrontPoint Securities has done to be there whenever needed You should all give yourselves a big pat on the backSincerely, David L***g Hawaii Community College

We have been entirely satisfied with our experience with Front Point Security The prices are reasonable and the service has been excellent No complaints

Good Morning, We want to make sure every customer has an excellent experience with us, which is why this customer’s complaint is being taken very seriously On 10/24/One of our Support Supervisors attempted to contact this customer though was unsuccessfulA voicemail was leftIn addition, our Supervisor emailed this customer to let them know that Frontpoint would be cancelling their account by the end of OctoberOn 10/25/The customer emailed our Supervisor back with their request to cancel their accountOn 10/30/Frontpoint cancelled this customer’s accountOur Support Supervisor then emailed this customer to let them know that their account was closed and that there will be no further charges Thank you, and please don't hesitate to reach out with any question or concerns Best, Frontpoint

I shopped around for a security systemI came across Frontpoint & spoke to a representive Amrit V***I ended up deciding to go with another company & asked this guy to stop sending me emailsAfter several times of telling him, he finally said he took me off the list & I wouldn't receive anymore emailsHe's a liarI continue to receive emailsI get enough junk & I don't need these emailsHe continues to insist I won't receive anymore, then a few weeks later I doDon't give these people your info unless you plan on actually going with them

This is a reasonably priced product which does not require use of a landline, which can be easily cut by someone trying to gain access to your home The equipment works well and is very consistent and durable The tech support is also first rate I've been very pleased

Good Afternoon, We want to make sure every customer has an excellent experience with us, which is why this customer’s complaint is being taken very seriously. On 1/13/2017 Frontpoint started a promotion, partnering with [redacted] to provide new customers a one-time $99.00 statement credit if... they used their enrolled [redacted] card to spend $99 + for a new system. Customers were directed to Safe.frontpointsecurity.com/ [redacted] where they could call or purchase online. On this page Frontpoint’s policy states the promotion is “Limited to new accounts only. Not valid towards monthly service or additional equipment orders.” On 1/16/2017 this customer spoke with one of our Security Consultants. This customer then signed a contract and made a purchase of $99.95 using their [redacted] card. This purchase qualified this customer to receive a statement credit on their [redacted] card per Frontpoint’s promotion. Between the dates of 2/6/2017 and 2/9/2017 this customer has used 12 different [redacted] cards to pre-pay monthly monitoring. Each transaction was in the amount of $99.98 which is 2 months of monthly monitoring. Although this may not have been the customer’s intent, Frontpoint viewed these purchases as a violation of Frontpoint’s policy regarding the [redacted] promotion. This is why multiple transactions have been voided or cancelled. On 2/8/2017 one of our Support Supervisors reached out to this customer after receiving their complaint. Our Supervisor explained that the customer did not have a hold on their account regarding making payment. The customer was told that they have the right to use any [redacted] card for any purchase, for any amount, however, Frontpoint does hold the right to void or cancel any transaction that can be seen as an abuse to the Frontpoint/ [redacted] promotion. Frontpoint understands that there may have been a misunderstanding of Frontpoint’s policy in regards to the promotion, therefore, Frontpoint has offered this customer up to $500 dollars in statement credits for additional equipment or monthly monitoring. Thank you and please don’t hesitate to reach out to us with any questions or concerns. Best, Frontpoint

I never imagined that I would be able to install my own home security system, but with FrontPoint I did just thatIt was easyAnd customer service with FrontPoint has been excellent

Good Morning, We want to make sure every customer has an excellent experience with us, which is why this customer’s complaint is being taken very seriously On 1/20/Frontpoint received a Revdex.com complaint from this customer requesting that we refund them months of monthly monitoring charges, totaling $These charges were incurred when the customer’s contract had ended and they were rolled over to a month-to-month contractOne of our Support Supervisors was able to speak with the customer and explained that when the contract end date is reached, that the customer is contractually required to provide a 30-day written notice in order for any account to be cancelledDuring this same conversation the Supervisor offered to refund the customer for months of monthly charges, totaling $162.33, and to also ensure that the customer’s account would close and billing would stop Also on 1/30/the refund of $was submitted and approved and the account was marked as cancelledOur Support Supervisor sent a follemail to this customer assuring them that the account was cancelled and that the refund was submitted and approved Generally, credits can take 3-business days to show up in bank accounts so we encourage this customer to check their bank statement to ensure that they have received their refund Thank you and please don’t hesitate to reach out to us with any questions or concerns Best, Frontpoint

Good Afternoon, We want to make sure every customer has an excellent experience with us, which is why this customer’s complaint is being taken very seriously On 8/this customer called into our Support Team asking to cancel his account and explained he was unhappy with his current situation After talking on the phone with one of our Support Supervisors, the customer was sent a return label for his whole system and told he could either cancel his system or troubleshoot his concerns and receive months of free service The customer said they would think about this On 9/this customer called in our Support Team and was escalated to one of our Support Supervisors to discuss this customer’s complaint and desire to cancel his system for a full refundOur Support Supervisor said that would not be a problem and sent the customer a return label for his system On 9/the customer called into our Support Team and wanted to tell our Support Supervisor that he wanted to take the free months offer and didn’t wish to cancel anymore and was just looking to fix his systemHe was also given a free piece of equipment at this time and offered to extend his risk-free-trial period until November 25thThe customer can use this time to monitor his system’s functionality and still decide if he wants to keep it or return it with a full refundThe customer agreed that an extended risk-free-trial period, free equipment, and months of service free was a good resolution and was satisfactory to him We always aim to make sure every customer is completely taken care of to their satisfactionIf there is any other way we can assist please let us know Thank you, Teddy M [redacted] Frontpoint

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Thank you for contacting Frontage regarding my complaintI am rejecting their response for the following reasons:(1) The style and nature of the "account specialists" is one where they are trained to continuously repeat the same corporate statementThey never listened to my clear, concise requests because it is not what they wanted to hearThey just wanted me to use a defective and cheap system even though I repeatedly shared that it did not work for my family and we wanted to return itEven though I never used it (if they keep such meticulous records the logs would support that fact) and paid for it for seven months even though I did not use it (via having my credit card on file).(2) The account specialist stated during one of our calls that I should consider transferring the service and contract to a friend it is did not want itI shared that I never heard of such a policy and that I would never recommend or suggest that a friend use a service that I would not use myselfThe account specialist also shared that in their company business model, Frontgate pays for the system up front and will lose money if I do not pay more my contractVery inappropriateNot a hassle free return policy.(3) An account specialist stated that they would compromise and have me return the equipment and pay a compromised fee, but they never stated what the fee would beEven if they did, I would not have agreed to itI have paid them for seven months with my credit card on file and even after requesting that they not charge my credit card, they did anywayI had to go to the trouble of canceling my credit card to stop the payments.(4) The account specialists called me repeatedly at varying times of the day even though I asked them not toI had their calls blocked from my cell phone as not to be disturbed at home any work any longerI also blocked a continuous barrage of emails to my account.(5) I will not reach out to the collection agency as they suggestSending me to a collection agency was a choice Frontgate made, not meI will have pay this fee and I will not allow this company to damage my extremely high credit ratingI respectfully request that Frontage and the collection agency cease any further requests of payment and do not contact me any longer.Last note, I shared with one of the many account specialists that I was the founder and president of a successful ecommerce company and I wanted to try their service as I admired a novel business model and productUnfortunately the service did not work for me and my family as expectedI did contact them in early October and asked that the return policy be instituted which they ignoredThey need to drop thisShared my dissatisfaction, but they did not want to hear itTerribly disappointing.I look forward to your continued assistance.Respectfully, [redacted]

Good Afternoon, We want to make sure every customer has an excellent experience with us, which is why this customer’s complaint is being taken very seriously On 4/13/One of our Support Supervisors attempted to contact the customer to address their concerns in regards to their refund though was unsuccessfulA voicemail was left and an email was sent In addition to contacting the customer, Frontpoint then approved the credit request for the customer’s full system return totaling $ On 4/15/Our Supervisor made a second attempt to contact the customer to follow up on their refund though was unsuccessful A voicemail was left and an email was sent On 4/18/Our Supervisor made a third attempt to contact the customer to follow up on their refund though was unsuccessful A voicemail was left and an email was sent On 4/19/Our Supervisor made a fourth attempt to contact the customer to follow up on their refund though was unsuccessful A voicemail was left and an email was sent At this time, Frontpoint has not heard back from this customerRefunds generally show up in the customer’s bank account within 5- business days and we encourage the customer to check their account to ensure they have received their refund as we have completed the request on our end Thank you, and please don't hesitate to reach out with any question or concerns Best, Frontpoint

Good Afternoon, Making sure every customer has an excellent customer service experience and a reliable security system is something we take very seriously which is why we have thoroughly investigated this customer’s complaint.>On 9/5/at 12:59pm one of our Support Managers reached out via email to this customer and asked for the best time to speak on the phone regarding their complaint and desire to cancel their account with us free of charge or payoffOn 9/5/at 7:40pm our Support Manager was able to have a discussion on the phone with the customerThe customer mentioned wanting to add onto their system but found the prices of equipment to be highOur Support Manager offered the customer to buy one wireless outdoor camera in full, and they would get one other for freeOur Support Manager also offered that if more equipment was not what the customer wanted, they could also cancel their contract for free as long as their equipment was returned to FrontPointOn 9/8/at 7:02pm this customer notified our Support Manager that they did not wish to purchase more equipment and would like to cancel their account free of charge under the stipulation that they agreed to send all their security equipment back to FrontPointOn 9/8/at 7:06pm this customer emailed our Support Manager confirming they wished to cancel their contract and they would return their equipmentWe make every effort possible to address each customer complaint fully and we hope this complaint has been resolved to the customer’s satisfaction as requested in their desired settlementWe are always happy to assist in any other way neededThank you, and please let us know if there are any other questions or concernsBest, Teddy M [redacted] FrontPoint Security

We have had FrontPoint Security now for almost years and they have been amazing! Our bills are never questionable, setting up our service was so easy and we feel protected!! Would recommend them to anyone!!

Good Morning, We want to make sure every customer has an excellent experience with us, which is why this customer’s complaint is being taken very seriously On 12/18/One of our Support Supervisors spoke with this customer regarding their concerns about losing Interactive Features once their Risk Free Trial Period was overOur Supervisor then offered to allow the customer to keep their Interactive Monitoring features at the Protection Monitoring price of $until December In addition, the customer was also offered free months of monitoring The customer accepted this offerThank you, and please don't hesitate to reach out with any questions or concernsBest, Frontpoint

Good Afternoon, We want to make sure every customer has an excellent experience with us, which is why this customer’s complaint is being taken very seriously On 5/31/This customers initial year agreement with Frontpoint ended and their account rolled over to a month to month contract On 11/4/The customer worked with our Support Team to renew their agreement for another years in exchange for a free Control Panel This was a total discount of $ On 3/6/this customer spoke with one of our Account Specialists regarding cancelling their accountOur Account Specialist explained there was an early termination fee of $1,as there are months remaining in the agreementThe customer did not cancel the agreement and the account remained active On 3/6/Frontpoint received the customers Revdex.com complaint and one of our Support Supervisors reached out to the customer via phoneIt was explained again to the customer that the early termination fee is required as there are still months remaining in their renewed contractDue to this customer’s specific situation, Frontpoint offered to void this customer’s renewal upon the return of the Control Panel they received for signing the year agreementAfter the phone call, our Supervisor emailed the customer a prepaid FedEx Return Label to ship the Control Panel back to Frontpoint As of 3/10/There has been no updates on the tracking information and the customer’s account remains active Frontpoint encourages the customer to return the equipment as soon as possible to avoid further monthly monitoring chargesUpon the return of the Control Panel, Frontpoint will void the renewal and cancel this customer’s account Thank you and please don’t hesitate to reach out to us with any questions or concerns

Good Morning,On 10/12/This customer called and spoke to one of our Support Specialist regarding Door and window sensors and their contract On 10/14/the customer called in and spoke to one of our Support specialistDuring the conversation, one of our Support Supervisors approved to send this customer two free door and window sensorsThis was a total discount of $ On 10/17/Frontpoint received this customer’s complaint from the Revdex.com and one of our Support Supervisors attempted to contact this customer though was unsuccessfulA voicemail was left and an email was sent On 10/18/one of our Support Supervisors attempted to contact this customer though was unsuccessfulA voicemail was left and an email was sent At this time Frontpoint has been unsuccessful in reaching this customerWe recommend that the customer reaches back out to our Support Supervisor so that we may address their concerns accordingly Thank you and please don’t hesitate to reach out to us with any questions or concerns Best, Frontpoint

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I have had FrontPoint Security for several years and completely satisfied with their service So far I have not had any issues with the alarm When calling them about my smoke detector, the representative was very helpful, courteous and issue resolved before getting off the phone I would highly recommend FrontPoint Security for your home alarm It was a very easy setup for me and I feel comfortable leaving my home knowing it is secured with an alarm from FrontPoint Security

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Description: Burglar Alarm Systems - Dealers, Monitoring & Service, Security Systems Consultants

Address: 1595 Spring Hill Rd Ste 110, Vienna, Virginia, United States, 22182-2228

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