Fuel Depot #22

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before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]  This is the last letter sent to them. [redacted]  [redacted]December 26, 2017Re: Extended Warranty Cancellation To Whom It May Concern:This is my 5th attempt to cancel extended warranty on the 2010 Mercedez Benz I purchased in 2016. On April 11, 2017, I had a conversation with Cassie pertaining to cancelling the warranty on a 2010 S-550 I purchased in 2016 from Brilliance. Cassie advised me to send in the request in writing. I immediately faxed the request to her attention. On April 28th, I called and was told she received the information and it’s been processed. I waited and heard nothing from anyone. On June 26th, 2017, I called again and was told Cassie left for the day, but a message will be left for her to return my call the next day. I didn’t get a call in the morning so I called early afternoon and spoke to Cassie. During our conversation, she acted as if she had no idea what I was talking about until she got testy. She put me on hold 1:15pm. I was on hold until 2:25pm when I decided to call back from another phone. I spoke to Alexandria who told me Cassie left the office. As you can image how upset I was. I asked to speak to a supervisor or manager. Alexandria put me on hold only to return telling me the manager was with a customer, but he will return my call. I asked for the manager’s name who will be calling me back. She said Brandon. I waited for the rest of the afternoon and didn’t receive any call. I called back on the 28th of June and asked for Brandon who put me through to Darren. He, (Darren), promised to call me back so I waited for a called and no call.The information on the car is “2010 S-Class Mercedes Benz. VIN-[redacted]”, current mileage is 61,459.On Wednesday, October 4th, I spoke to three representatives. The first one put me on hold for 20 minutes and didn’t return. I hung up and called back and was transferred to Cassie who told me the internet was down and she would call me back. This is the same Cassie who placed me on hold in June for over an hour.  She didn’t call back.On Friday, October 12th, I called again and spoke to Cassie who told me a check will be mailed to Ally, the holder of the auto loan. I asked if a copy of what she’s sending to Ally could be sent to me, she asked for my email address and promised to send the information. I am still waiting.I called Ally and was informed nothing was received. I am just tired of the incompetence and distasteful experience I received from Brilliance since day one of my transaction.All I’m asking for is a cancellation on the warranty. The reason for this cancellation is because I’m getting an upgrade on the car and I don’t want to wait forever. I called back and spoke to another representative who informed me that one Tony is the owner and I could speak with him. He was not in the office but would have him call me back. He called back later that day and promised that they will send off the check that day. I still do not understand why it is so difficult to grant this request. I have no claim on this warranty. There’s a $2,100.00 for wheel and tire and $5,400 for warranty. Nothing of this was used. Once again, I am reaching out to anyone in this organization to process my request, so I can close this chapter. If you have questions or concerns, please do not hesitate to call me at [redacted]Regards, [redacted]

You have to contact cassie and drive the vehicle down to be inspected. Thanks

If you not happy with our services, not a issue please stop in and speak to Cassie and we will pay for you to go to another shop to fix issues. We would like to see what is wrong nt a problemthanks

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before...

sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted] was not the buyer of the vehicle and employees did not want to give out information to due Privacy and compliance. When [redacted] came to the dealership and spoke to our Manager Tony it was taken care of immediately and check was given to customer. We apologize for any convenience...

but we want and obligated to protect customers information.

Complaint: [redacted]
I am rejecting this response...

because:
II had a prior agreement in writing dated from 9/30/17
WWhereas, I left my vehicle in there possession for 3 weeks and the said and agreed upon items to be fixed were not completed.At this point I just want to be reimbursed for the difference of the cost of the real value since this vehicle is not in said and advertised 'excellent condition and I will have the issues addressed on my own. As they have given me the run around since August about this
Regards,
[redacted]