Full Service Network

We're sorry the consumer does not find our response acceptable but the charges are valid and he needs to pay them We're not issuing him a credit because [redacted] did a poor job transitioning his service If he wants compensation for issues [redacted] created, then he needs to get it from [redacted] not FSN

A new internet facility needed to be provisioned to Mr [redacted] 's location His trouble report was opened on 03-05-at 12:pm The new line and network interface box was installed from the pole to his location on 03-07-at 1:pm by Verizon He paid his activation fee on 02-18-and was told it usually takes to days to activate the service We're sorry the lines needed replaced and no one was ignoring his issue But Verizon needed to go out and replace the physical lines to the location It was not as simple and just changing a few setting in some equipment He'll receive a credit for the time from the install to the repair but we are not refunding his activation fee

MrBright has been an FSN Customer since When he signed up, he elected to put a local provider freeze on his line to protect against unwanted changes in service As such, when [redacted] notified us on 01-26-that they were going to take his number, we denied the request and told them there was a freeze on the account He then called us on 01-27-and removed the freeze FSN can not speak for [redacted] , nor do we know what they were doing between 01-and now But they did not take (i.e"port") this Customer's telephone number from our network to theirs until 03-05-2015.Absolutely 100% of our billing is valid to that date If we were him, we'd be very frustrated also But the fact remains, [redacted] has 100% caused this issue not FSN If he wants to file a complaint with the attorney general's office, he should do so against [redacted] .FSN is not crediting him anything In addition, the he should know full well that he already reversed his payment check with his bank So it's incredulous that he's demanding a refund when he really has not even made the payment to begin with[redacted] should credit all his charges up to 03-05-

I have had Full Service Network for almost the inception of the phone service in Pittsburgh. I got the service because I liked the notion of being able to go downtown to the Grant building and pay my bill if I needed to do so, plus the monthly charge appealed to me for phone service. I just got off of the phone with Natalie who is a customer service representative who is condescending and arrogant! I have not had phone service in a second bedroom for six months now. We have gone through several steps trying to figure out the issue before I put a call into Full Service Network customer service department. I did this because I do not receive good customer service when I call with an issue. Today was no different than the other times I have called. I called today and spoke with Natalie who informed me that the issue is the inside wiring which would cost $114.00 dollars for a technician to come out and change the inside wiring. I am upset that 20 minutes of work would cost $114.00; she also informed me that I could contact a electrician in my area who would charge much more because as Natalie stated, "This is not the normal operation of a electrician." I asked about the inside wiring maintenance charge which she informed me would be $7.95/monthly which according to Natalie was offered when I first receive the service. It was not! this would make my monthly bill $75.00/month, a drop in the bucket. Natalie also informed me that if I got the inside wiring warranty now, it would not cover pre-existing issues. Sound familiar? This is the third time I have had a issue with Full Service network; and have not had my issues addressed in a timely fashion or reasonable charge. Due to not being able to stay on the phone at work at a extreme amount of time to handle personal business, I must take off from work to have Full Service Network services disconnected and get new phone and internet services. In addition, the information regarding inside wiring is not something you can find on the website; it is as if the company is hiding the service and are only giving this information out to certain customers. It is sort of like the last time a technician came to my home after 2 years of haggling with the customer service department that the problem was not the inside wiring but the outside wiring of which the technician had to admit it was but he still could not get the service working correctly. The technician had to call another technician and after going through several steps that the issue was the address in Full Service Network system was incorrect even though the bill was coming to the correct address, which meant the people at my old address was receiving my phone service! In addition, the technician referred to Wilkinsburg as Will Kill Burg! how disrespectful and disingenuous ; but I kept a cool head and tongue so as to get my phone/internet system up and working. Now we are back to the same issue on the same phone and I am being told it is an inside wiring issue. I am not a happy customer and I am extremely tired of calling and talking with female customer service representatives who would rather argue with the customer than trying to some type of happy medium. Full Service Network charges for inside wiring help is ridiculous! $89.95 for 20 minutes of service plus each box is additional $5.00 plus another charge for a grand total of $114.00 or as I was told the first time $125.00! this could have been solved with a $7.95/monthly fee, but I didn't know about this when I got the service. Thank you Full Service Network for nothing but lousy customer service! Sincerely, Margaret.

A new internet facility needed to be provisioned to Mr. [redacted]'s location.  His trouble report was opened on 03-05-2015 at 12:26 pm.  The new line and network interface box was installed from the pole to his location on 03-07-2015 at 1:21 pm by Verizon.  He paid his activation fee on...

02-18-2015 and was told it usually takes 10 to 15 days to activate the service.  We're sorry the lines needed replaced and no one was ignoring his issue.  But Verizon needed to go out and replace the physical lines to the location.  It was not as simple and just changing a few setting in some equipment.  He'll receive a credit for the time from the install to the repair but we are not refunding his activation fee.

Mr. Bright has been an FSN Customer since 2010.  When he signed up, he elected to put a local provider freeze on his line to protect against unwanted changes in service.  As such, when [redacted] notified us on 01-26-2015 that they were going to take his number, we denied the request and told...

them there was a freeze on the account.  He then called us on 01-27-2015 and removed the freeze.  FSN can not speak for [redacted], nor do we know what they were doing between 01-27 and now.  But they did not take (i.e. "port") this Customer's telephone number from our network to theirs until 03-05-2015.Absolutely 100% of our billing is valid to that date.  If we were him, we'd be very frustrated also.  But the fact remains, [redacted] has 100% caused this issue not FSN.  If he wants to file a complaint with the attorney general's office, he should do so against [redacted].FSN is not crediting him anything.  In addition, the he should know full well that he already reversed his payment check with his bank.  So it's incredulous that he's demanding a refund when he really has not even made the payment to begin with.[redacted] should credit all his charges up to 03-05-2014.

We're sorry the consumer does not find our response acceptable but the charges are valid and he needs to pay them.  We're not issuing him a credit because [redacted] did a poor job transitioning his service.  If he wants compensation for issues [redacted] created, then he needs to get it from [redacted] not FSN.

Review: My land line phone is through Full Service Network. My payment date is the 8th of every month and was told I must have a debit card on file to use their service. On the 7th of September I paid my phone bill in full using a different card. On the 8th they went ahead and generated a payment anyway. I acknowledge there wasn't money in account at time. I did finally put money into my account on the 22nd. On the 23rd Full service took out the payment for $68.57 anyway. I called and spoke with a representative who apologize and said yes they screwed up and would put the money back. within 24 hrs. I called back today on the 23rd to find out when money would be put back. While on hold, I received an email from Full Service that a payment of $68.57 was taken out and here was my conformation number. I asked the representative about this and was told I was incorrect and they had put the money back. that I looked at it wrong. Was told to go ask my bank when it would put my money back cause they had already sent it. I hung up phone. While on way to bank I received a call from the same representative saying sorry again. That accounting had made another mistake and with drawled it instead of putting it back. That they would refund both amounts at the same time within 24 hrs. Wait a min, how can u already have refunded one, but now you will refund both? I have already gone to bank to ask what next. Because I gave them my debit card information I have authorized them to take money. But once I made my payment on the 7th, do they still have authorization to take out money? Once I am paid, should they still be able to take out a payment anyway. My account is now over drafted by $150 which is basically the amount of both payment.Desired Settlement: My money back, any over draft fees occurred because of the situation. To find out if they do still have authorization to take out money even after being paid in full?

Business

Response:

Since the Customer went online and made a payment so close to when the automatic payment with the card of file was sent to run, the system did not detect both payments to stop the automatic one. In general, we need to know 3 days prior to an automatic payment to disable it before it is processed.We apologize for the confusion in getting it refunded.We have applied a 1 month courtesy credit to the account.

Review: After contacting Full Service Network to report I had an issue with my phone, that I could not get calls or call out, and my phone was reading phone in use. I have only one phone because I am handicapped, have health issues and needed to have life alert hooked to it as I live alone. They said they will have Verizon come out and check the outside line to see if the problem was with the outside line. I never saw a Verizon employee come to my house to check the line, and the phone continued to act the same. I then called them back and was told Verizon had checked the outside line and they were fine. Was asked to see if problem was with my phone, so I checked it with another residence, and it worked fine. I was then told I would have to leave a deposit of 125 dollars to have a contractor come out to replace the inside wires. After the contractor replaced inside wiring and jack, the phone was still the same, and had to pay additional 50 dollars. Contacted Full Service Network again and they sent Verizon out once again, and it was the outside line that was defective and now I'm out 180 dollars, for line I didn't need. They refuse to fully compensate me, or let me speak with a manager.Desired Settlement: Would like to see the 180 dollars I paid out of pocket refunded, as there was no reason to have the inside wiring and jack put it in if Verizon would have done their job properly the first time, witch would have cost me nothing.

Business

Response:

We are aware that Ms. [redacted] disagrees with us but there was both a problem inside her home that needed fixed along with another problem with the outside wire on the pole. Both were contributing to the issues with her phone service. Nonetheless, we have not billed her for the wiring work done inside her home. She paid us a $130 deposit for this work and then paid the electrician $50.00 directly while he was at her home.

Review: full service network stoled my [redacted] phone service icalled [redacted] told them not to let them them ifind out they did any way itoldthem to get it back they told me they put ablock on it thiswas feb26 the same day it happened I called themthey told mewhat to do so I did it keptcalling back took freezeoffand forththey haveall information confirmation [redacted] from fullservice network they kept having me callback and forth even on a3way [redacted]customerservicerep told me it was solved march 21 icome home from the hospital my phones shut offDesired Settlement: change phone plan back to [redacted] giveup my phone number all this wouldn't happened without them acting as apart of [redacted] taking over something nooneasked for lyingdont get anyone no where

Business

Response:

The Customer signed up for service after talking to a sales rep. completing an automated verification, and then also speaking with a quality control rep to verify her order. I don't understand how any of this can be characterized as "stealing" her service. No one acted like we were a part of [redacted] and the automated verification line that she needed to call actually states, "Thank you for calling the plan verification line from Full Service Network. WE ARE NOT AFFILIATED WITH [redacted]."If she changed her mind, she probably should have called us to cancel her order instead of calling [redacted] and telling them to try and prevent us from taking her service. Nonetheless, her service was switched. She removed the freeze with us so that she could switch back to [redacted] on 03-16-2015. But she never switched back to [redacted].Her service was suspended for non-payment on 04-21-2015. She's used our service for almost 2 months now, but she has paid nothing. If she wants to switch back to [redacted], then she needs to call [redacted] and put an order in. We can not change her to [redacted]. She needs to call them, and they will take her number back.I do see that she says she had Fios ( ie fiber optic) service with [redacted]. My experience is that it does seem like it takes [redacted] a couple weeks to process those orders. It's not a same day situation. So maybe she does have an order in with them and they have not yet processed it. There is nothing FSN can do to make [redacted] process the order any faster. If she wishes to have FSN service in the meantime, she is going to need to pay her bill so that her service can be reactivated while she waits for [redacted] to process her order.

Review: THIS COMPANY STOLE MY PHONE NUMBER AND BLOCKED IT. I NEVER SIGNED UP FOR THIS SERVICE THIS COMPANY THEN BILLED ME FOR SERVICE THAT I NEVER SIGNED AND PUT ME IN THE CREDIT BREAU I HAVE BEEN TRYIN TO RESOLVE THIS MATTER FOR SEVERAL YEARS NOW I EVEN PAID A SETTLEMENT AGREEMENT TO HAVE THIS ITEM REMOVED FROM MY REPORT HISTORY AND I SHOULD OF NOT HAD TO DO THIS AT ALL I HAVE TRIED CONTACTING THIS COMPANY TO RESOLVE THIS MATTER THEY KNOW THAT I DID NOT SIGN UP FOR THEIR SERVICES THEY KNOW THAT THEY CALLED MY HOME AND SPOKE WITH SOMEONE IN MY HOUSE HOLD TO TRY TO SAVE MONEY ON TELEPHONE SERVICES AND THEY DID NOT SPEAK TO ME THIS HAS COST ME A LOT OF MONEY TO CLEAR THIS UP WITH MY VERIZON BECAUSE OF A BROKEN AGREEMENT THAT I HAD WITH THEM I STILL AM A VERIZON CUSTOMER AND WAS NEVER INTERESTED IN FULL SERVICE NETWORK AT ALL I SHOULD NOT HAVE TO PAY FOR SERVICES AND HAVE MY NAME IN THE CREDIT BEAU FOR THISDesired Settlement: I WOULD LIKE FULL SERVICE NETWORK TO REMOVE THIS ITEM OFF MY CREDIT REPORT AS AGREED.

Business

Response:

The Customer's line was not "stolen". She signed up for service. She owed $139.50 for service. She settled the account for $25.12 on 01-11-2011. (Which is a ridiculously low settlement amount that we were willing to accept.) Her account was reported to the credit bureau as Legally Settled. If she wants the account marked as PAID, then she needs to pay the amount due instead of making only a settlement payment.

Review: My elderly mother-in-law resides with her son, [redacted], who has telephone services with your company at the above referenced service address. Not to bore you with our personal situation; but I think it important to mention that we just recently suffered an unexpected loss in our family. My mother-in-law, (87 yrs. old) lost her Son. Unfortunately, we live out of state and have not been able to reach my mother-in-law to confirm her well-being. We left town on 11/29 and the phone was out of service the day we left and has not operated as of the date of this letter.

On 12/3 my brother-in-law; Jay, the account holder, called to report the issue. According to the notes on the account, he was asked to do some inside trouble shooting, as everything on their line side tested ok.

On 12/6 I called and reached someone at an Answering Svc/Call Center who took my message. I explained the situation and requested that she mark the ticket as a priority because my elderly mother-in-law was at home with limited supervision during the daytime and had no access to a telephone; not to mention her Life Alert system being inoperable due to lack of phone service. The Call Center rep stated she would have someone return the call when they got back into the office and that she did mark it as a priority.

On 12/7 I called around lunchtime to ask the status of the ticket, to be told that they were awaiting a return call from Jay, the account holder, after performing necessary inside trouble shooting; consisting of plugging the landline into port 1 of the box, and confirm if a dial-tone existed. I explained I would have to communicate this info to him and inquired on how to get back in contact, as it seemed to be very difficult. I explained my request for the Call Center to mark the request as priority and inquired as to why I hadn’t already received a call. The Cust Svc Rep explained that she did see it on the ticket, but had no explanation for why the call had not been returned. The Cust Svc Rep stated they would be there until 7:30pm and we could call back to report the results from the troubleshooting. I passed the troubleshooting info along to my brother-in-law who performed the test and claimed to have a buzzing noise, but no dial tone on the line, with the telephone line being plugged directly into port 1 of the box.

On 12/8 both my brother-in-law, Jay, and I called the repair line to report the findings from his troubleshooting. Jay held for 40min. until his cell phone died. My call started at 6:56pm and I was on hold for 47min, and no one ever took the call.Desired Settlement: home phone service restored

Business

Response:

We were extremely busy last night and apologize we did not get to their calls in a more timely fashion. We've noted their ticket with the results of their test. As far as her concerns about the length of time to resolve this issue, everything has been testing fine. And last night was the first time they would have called back with the info we had asked for. The account holder does not have voicemail on his cell phone so it has been hard to communicate with him as he's usually at work when we call. Again, we're sorry for the delay last night. It was an unusually high wait time. Once the current issue is resolved, we'd be happy to provide them with a month of free phone and Internet service due to their wait.

Review: On January 27, 2015, I switched my phone service from Full Service Network to [redacted]. On January 27 a [redacted] employee visited my apartment, set up their phone modem and other equipment, and my phone service with [redacted] started that day. I specified that [redacted] would keep my same phone number and [redacted] would notify my previous phone company about the switch.[redacted] sent me their 1st bill in February and I paid it. The phone service period on the [redacted] bill starts with January 28, 2015. I paid Full Service Network in January for the service period January 21 through February 20. Full Service Network owes me a refund for the unused service days January 28 through February 20, a total of 24 days.In late February Full Service Network sent me a bill for another month of service, although I was no longer doing business with them. I went to my bank, [redacted], and filled in a form to terminate all automatic payments to Full Service Network. Yesterday a paper bill from Full Service Network arrived demanding that I pay $82.80 to them. I don't owe them any money and they owe me a refund. I still have their modem, which I am willing to return to them, but in return I want my refund.[redacted] has told me that small phone companies often resort to dirty tricks to keep customers who want to switch to other companies. I think I am being victimized by an unscrupulous phone company, but before filing a legal complaint against them for fraud, through the Attorney General office, I want to attempt to resolve this problem out of court, and receive my refund.Desired Settlement: A refund for the 24 unused days on the phone bill for $52.80 that I paid in January. It prorates out to about $42.24, but I'm not certain of the exact amount I am entitled to.

Business

Response:

Mr. Bright has been an FSN Customer since 2010. When he signed up, he elected to put a local provider freeze on his line to protect against unwanted changes in service. As such, when [redacted] notified us on 01-26-2015 that they were going to take his number, we denied the request and told them there was a freeze on the account. He then called us on 01-27-2015 and removed the freeze. FSN can not speak for [redacted], nor do we know what they were doing between 01-27 and now. But they did not take (i.e. "port") this Customer's telephone number from our network to theirs until 03-05-2015.Absolutely 100% of our billing is valid to that date. If we were him, we'd be very frustrated also. But the fact remains, [redacted] has 100% caused this issue not FSN. If he wants to file a complaint with the attorney general's office, he should do so against [redacted].FSN is not crediting him anything. In addition, the he should know full well that he already reversed his payment check with his bank. So it's incredulous that he's demanding a refund when he really has not even made the payment to begin with.[redacted] should credit all his charges up to 03-05-2014.

Business

Response:

We're sorry the consumer does not find our response acceptable but the charges are valid and he needs to pay them. We're not issuing him a credit because [redacted] did a poor job transitioning his service. If he wants compensation for issues [redacted] created, then he needs to get it from [redacted] not FSN.

Review: Full service network removed from my bank three different times twice the amount they were suppose to. Canceled my service and they removed 2 1/2 months worth of bills. When I called they told me it was for a $75 repair fee that I was not aware of. When I ask to speak to a manager I was told that they had other customers to speak to and hung up on me.Desired Settlement: $91.00 for charges.

Business

Response:

That is not what she was told, but we have no interest is arguing with her over the matter. She was our Customer for almost 4 years and we feel bad our relationship has not ended more smoothly. We will issue a credit for the $75.00 repair visit and we wish her well with her new provider.

Review: Received a collection notice for $83.08 from this company for cell phone/internet service that my daughter-in-law (soon to be ex-daughter-in-law) contracted with them without our knowledge. Because she was staying on our property, this company says we are responsible for this bill. We never signed any contract with them nor discussed it with anyone, nor were we even informed of this deal. This notice is the first we have heard of this company. Called the company and they insisted she can pay for it "if she wants to", but we are ultimately responsible for paying this bill. How can we be held liable for her bills? Notice arrived on the 31st but was dated the 16th, and said we had 10 days to respond or we would be taken to court. It was already 5 days past the deadline by the time we got the letter.Desired Settlement: I simply want my name taken off this bill. Let them collect from her...she is the one who contracted for this service, so she should be held responsible. I also want no report sent to the credit bureau which will tarnish my credit history.

Business

Response:

We thought he was her husband, not her father-in-law. Sorry for the confusion, we have updated our records.

Review: Back in 2011 I contacted full service network for internet service. I told them I would be moving in a few months. They told me if I got their service they would move it to my new home. After a few months I called them and asked to move the service. They said they don't have service in that area. They lied to me to get me to use their service.I tried talking to them on the phone several times they were rude an talked over me every time. And they really hurt my credit.Desired Settlement: I'd like this to be made right on my credit report.

Business

Response:

He s not being truthful. We have the call recording from when he ordered service and moving the service was not discussed. Setting that aside, what has hurt his credit is that he failed to pay his final monthly bill and that he also never returned any of his phone/internet equipment to us for years and years. No one lied to him to get him sign up and no surely prevented him from simply returning his equipment with was the majority of the charges on his account which have gone unpaid.

Review: I paid for and received phone coverage for the month of May 2014. I cancelled the service on June 2, 2014. I then received 2 bills for June and July 2014 when the service had been cancelled already. The service coordinator at my apartment complex phoned this company twice to make sure the service had been cancelled. I also notified the Centre County Office of Aging twice regarding this and spoke with a Protective Service Worker.Desired Settlement: I do not want to be charged for services I never received in June and July 2014.

Business

Response:

We have told her (as recent as yesterday), her resident coordinator, and her friend that she did not/has not canceled her service. She removed her local provider freeze so that she could take her line back to Verizon. She needs to call Verizon and initiate the change. We can not "send" the service to them, they need to take it.

Review: I was a customer for almost 2 years never missed a payment. December of 2013 I made a payment through my bank; however it was not to my knowledge that my bank was going to send a paper check as oppose to an electronic transfer like my other bills that I paid from my account. The payment took almost 11 days to get to Full Service Network, in the mean time they had restricted my service and told me I owed another $60 when in fact it should have only been $11. After trying to solve this matter with them I was unsuccessful so I tried through the credit bureau. Their response to the credit bureau was I owed the $60 but I do not understand how when I had paid what I thought was the current amount reflected on my account. They showed me they did not value my business by not trying to even work with me given the circumstances. So if I owe anything it should be closer to $11 not $60 how can they charge me anything extra when I had them terminate the service? Where dud the excess $49 come from especially if that is a suspension fee. How is it applicable for someone whom tereminated services and my monthly bills never even totalled that much?Desired Settlement: Give me a true reflection of what is owed instead of trying to get more than what is owed. I also want my credit report updated. I am willing to pay the remaining balance to December's bill but nothing else. I terminated services and this was a prepaid account so would they owe me for the servuces I did not have the chance to use?

Business

Response:

The Customer's service had been suspended on more than 1 occasion in the past. This was not the first incident. When she continues to not pay the owed amount, late fees are added each month and it grows.

Review: I just had my phone and internet service installed but I same day that I had it installed the service wasn't working when the Technical left the installation. He said that they still needed to activate my service but within 30 min of installation it should be working but it not..... And I called several times with no reply I have no phone or Internet and I paid them 70.00 three week ago to get service that in not even working and I go to school online and I really need the Internet .... may you please help meDesired Settlement: I paid for it think my service should have worked on the first day of service when installed......refund of my activation fee of $65.00

Business

Response:

A new internet facility needed to be provisioned to Mr. [redacted]'s location. His trouble report was opened on 03-05-2015 at 12:26 pm. The new line and network interface box was installed from the pole to his location on 03-07-2015 at 1:21 pm by Verizon. He paid his activation fee on 02-18-2015 and was told it usually takes 10 to 15 days to activate the service. We're sorry the lines needed replaced and no one was ignoring his issue. But Verizon needed to go out and replace the physical lines to the location. It was not as simple and just changing a few setting in some equipment. He'll receive a credit for the time from the install to the repair but we are not refunding his activation fee.

Review: I first joined Full Service Network back in December of 2013 believing that I would have great services through them. Unfortunately, I have not been satisfied with their services at all. Since December, I have been offline more than online. I needed affordable Internet Service since Comcast was over-priced and they have no limitations to stop raising their costs. In December up till now, I have been offline well over 100+ times and they had replaced wires and modems in my house at least 4 times from December. Verizon rents the wires to Full Service Network...This, I fully understand and Verizon does not permit small Companies like Full Service Network to climb the poles and so forth...However, Verizon has been to my house and has replaced every wire and loop from every possible connection locally that connects to my Internet Service Residence. In fact, they are supposed to be coming on Monday, August 25, 2014 to replace a Loop to possibly give me a stronger Signal. Originally, they promised this repair on the 19th of August but, for some reason it was postponed till this Monday. Full Service Network has even done a Duel Technician repair with Verizon and still to this day, between the two Companies, I cannot receive a reliable Internet connection. I am an Internet Radio Station Owner and Disc Jockey and because of this un-reliable Service I am suffering in ratings and am struggling to keep the Station up and running. My Girlfriend has to quit College because her Major requires stable Internet Service which is not found through Full Service Network. For $54.97 a Month, I feel this is unacceptable!! I had to even pay $800.00 for a brand new HP Computer due to wear & tear of my old Computer that was not even two years old yet. I cannot enjoy my new Computer because I cannot stay online long enough to do so. I have been made to Power Cycle my Modem and Computer more times than anyone should ever have to and I have no doubt that has had much to do with the strain of my NIC Card in my other Computer.Desired Settlement: I would like to be refunded for each day that I was offline since December of 2013 and wish to to be amended of paying for services for the remaining time left in the Contract, I have with Full Service Network which ends in December of 2014. They cannot seem to fulfill their end of a Contract in which they expect me to breach..When they have already faltered on their part with inability to provide me with service. I do not want to quit Full Service Network. I just want what I pay them for.

Business

Response:

We can understand Mr. Roley's frustration with his DSL service. DSL is a best effort service because it is affected by many variables such as distance from the equipment, age, gauge and quality of wiring, and sometimes even the magnetic fields produced by other services being provided in the area. For this reason, it comes with a 30 day money back guarantee. Despite complaining about the service and opening 3 trouble tickets with us within the first 24 days of service, he chose to continue on with it rather than making use of his 30 day guarantee.