Fullsource.com

We are sorry about the confusion in regards to our returns and exchange policyWe do offer days for our customers to return items in new conditionIf a customer would like to do an exchange, they are responsible for return shipping as well as the cost of reshipmentWe have e-mailed the customer exchange information so that they may return the itemOnce the item is received we will ship out the alternate size they are requestingWe are working with our web-team to have our website updated to convey this information more precisely

We completely dropped the ball on this order and are so sorry this happened to our customer When the order came in we did not have enough of the shirts and had to order them from the manufacturerWe should have let the customer know right away and we did notThe shirts were also on back order from the manufacturerWe should have let the customer know again, but again, did notI don't know how our customer's phone message was not returned, but it seems we did everything wrong we possibly could on this orderThe missing shirts arrived from the manufacturer on Friday, 9/We had them printed this morning and are being shipped to our customer todayWe deeply apologize for the inconvenience of our customer and hope she gives us another chance to show her how we normally conduct our business, as this experience is not for usWe have been short employees and are in the process of training new employees as I write thisWe will do everything we can to not have this situation happen again and appreciate our customer letting us know about her disappointment with us

Thank you for your orderWe are sorry to hear that the items that you had chosen did not fitPer our return policy listed on our website, we do not cover return shipping costs unless we were to send incorrect productYou would be responsible to select your own shipping carrier to have these items returnedWe do not charge any handling fees and we did not keep the initial $you had paid in shipping - as this is used to pay *** to deliver your order

The return process is shown at the top of every page of our website, the shopping cart as well as during the checkout processIt clearly states our return policy

We stand by our original responseThis is not advertised as plus sized clothing

Complaint: [redacted] I am rejecting this response because: the return policy is not clear and openly shown during purchase Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We are sorry about the confusion in regards to our returns and exchange policyWe do offer days for our customers to return items in new and resalable conditionWe had already refunded the shirts that the customer returned in acceptable conditionWe can not resell some of the shirts that were received due to stains and an odor that could not be explained by the customerThe returned box received did not look damaged from transit, but we have agreed to issue the remaining refund for the returned items for the customer

We understand things can happen in transit that may affect the condition of a returnWith this information, we have offered a full refund to the buyer and will take up the claim with the shipping carrierThank you!

I made it very clear I would like an exchange during what I now view as an ordealBoth in the chat and a follow up email after their quick refund.They have a creative memory it seems.I have reviewed the response made by the business in reference to complaint ID #######, and find that this resolution is satisfactory to me, I am happyto be done with Full Source as "Source" is not all they are full of
Regards
*** ***

Complaint: 11904483I reject this response as I have not received an email from this companyAs I stated this item was a ***tmas giftAlso the only confusion was apparently on the business end as I spoke with a customer service representative on the phoneThe customer service representative stated "We do not offer exchangesYou will have to have a Return authorization, return the item, wait for it to be credited and place a different order for the correct item"
Regards,
*** ***

Below message was sent to your e-mail on Tue, Jan 3, at 9:55am EST - Please also be sure to check any junk/spam folders:Good Morning ***,Thank you for bringing your concern to us in regards to our exchange policyWe see how it could be written more clearly and will be updating our return policy and website in the coming weeksFor your order we would be glad to have an exchange done for an alternate sizePlease let me know what size you would like to have instead of the 4XLPlease send the jacket to my attention and I'll have a replacement sent once received.Full Source, LLC*** *** *** *** *** ***Jacksonville, FL 32256Replacement will be sent to below address once receivedPlease let us know if this is not correct.*** *** *** *** *** *** ** *** * ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThough it is not entirely satisfactory, as they chose to cancel the order without me requesting to do soThis is not an acceptable business practice in my eyesWhen I called to talk to ***, he told me that I had specifically requested the refund in my complaintAs all parties can see, that is 100% untrueI will never do business with fullsource.com again for their shady business practices
Regards,
*** ***

We have cancelled customer's order and refunded her paymentShe called on the evening of 6/and wanted to cancel her order stating that it was taking too longShe had approved the artwork and our supplier was in the process of setting up printingShe was told we would contact our supplier to see
if they could stop the printing process Our supplier said they could and that is why we have refunded our customer's money in this caseThe cancellation policy our customer refers to is for our non-custom ordersOur cancellation policy for custom orders is that they can be cancelled before artwork approval Our time frame for custom orders is 10-business days after artwork approval Our customer contacted us on June 2nd asking when her order would ship We responded that it would 10-business days and our customer confirmedWe were well within the stated time frame but would like our customer to be happy, so have refunded

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

After speaking to the two [redacted]'s and [redacted] involved on this order, here is what I've ascertained: this order was placed over the phone with one of our [redacted]'s. The customer was concerned about sizing so he used the size chart on our site (which shows sizing by chest measurement only for this...

jacket) and ordered based on this size chart. He also had the jacket customized. Our return policy, which is clearly stated on our site, is no returns for customizations unless we make an error. The customer called after receiving the jacket and spoke to another [redacted] and was told about our customization return policy. He confirmed that the chest size was accurate but stated the jacket was too small when he raised his hands Over his head. A [redacted] got involved at this point to again explain our policy. As a gesture of goodwill, our [redacted] offered, and the customer accepted, a 25% discount on the cost of the jacket. While we did nothing wrong and supplied the customer with exactly what he ordered, we are willing to refund the remaining cost of the jacket without requiring its' return and will do so on Monday.

We are sorry about the confusion in regards to our returns and exchange policy. We do offer 90 days for our customers to return items in new condition. If a customer would like to do an exchange, they are responsible for return shipping as well as the cost of reshipment. We have e-mailed the...

customer exchange information so that they may return the item. Once the item is received we will ship out the alternate size they are requesting. We are working with our web-team to have our website updated to convey this information more precisely.