Fullsource.com

Thank you for your order. We are sorry to hear that the items that you had chosen did not fit. Per our return policy listed on our website, we do not cover return shipping costs unless we were to send incorrect product. You would be responsible to select your own shipping carrier to have these items...

returned. We do not charge any handling fees and we did not keep the initial $7 you had paid in shipping - as this is used to pay [redacted] to deliver your order.

The return process is shown at the top of every page of our website, the shopping cart as well as during the checkout process. It clearly states our return policy.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We stand by our original response. This is not advertised as plus sized clothing.

Complaint: [redacted]
I am rejecting this response because:  Size XXL is not the same as a 2XL.  I ordered a 2XL as printed on their website.  I received an XXL.  A 2XL is made for a plus sized [redacted]. An XXL is made for a larger average [redacted].  Arms are cut different in a 2XL than on an XXL.  If their website labeled the shirts an XXL, I would not have made the purchase.  I purchased these shirts thinking I was receiving what was advertised on their website (2XL).  I did not receive what I ordered so I should have been reimbursed my shipping cost.  Also, very rude communication.  Know what you sell!
Regards,
[redacted]

Thank you for your concern. We've reviewed the items ordered and see that these are not advertised as plus size items. For regular sizing, XXL and 2XL are one in the same per this manufacturer's specifications. As per our return policy, we provide pre-paid return labels for items damaged, defective...

or incorrectly sent. This is not the case for this order.

Complaint: [redacted]
I am rejecting this response because: the return policy is not clear and openly shown during purchase
Regards,
[redacted]

Thank you for your order and bringing this issue to our attention. This is certainly not how we want to carry ourselves and we are so sorry that all of this took place! We have already changed the way we process all expedited orders so that the issue will not happen in the future. We have discussed...

the issue at length with the persons involved so no customer must go through what you already have in the future. We have already processed a full refund for the order and you may of course keep the items purchased. Thank you again for bringing this issue to our attention.

I spoke directly to the Supervisor who handled this order. Had the order been placed over the phone, there could have been human error involved and the incorrect size ordered. However, the order was placed online directly by the customer.  When  the mistake is made by the customer, they...

would be responsible for the shipping costs both ways. We agreed to cover the return shipping, however, in this instance. My supervisor was under the impression that the customer wanted a refund and not a replacement jacket. We will be refunding the $5.99 shipping charge today for the initial order to appease the customer. We cannot control, however, how long it will take for her credit card company to credit her account.

We have already worked with our customer and came to a resolution. Thank you!

We are sorry about the confusion in regards to our returns and exchange policy. We do offer 90 days for our customers to return items in new and resalable condition. We had already refunded the shirts that the customer returned in acceptable condition. We can not resell some of the shirts that were...

received due to stains and an odor that could not be explained by the customer. The returned box received did not look damaged from transit, but we have agreed to issue the remaining refund for the returned items for the customer.

We understand things can happen in transit that may affect the condition of a return. With this information, we have offered a full refund to the buyer and will take up the claim with the shipping carrier. Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We completely dropped the ball on this order and are so sorry this happened to our customer.  When the order came in we did not have enough of the shirts and had to order them from the manufacturer. We should have let the customer know right away and we did not. The shirts were also on back...

order from the manufacturer. We should have let the customer know again, but again, did not. I don't know how our customer's phone message was not returned, but it seems we did everything wrong we possibly could on this order. The missing shirts arrived from the manufacturer on Friday, 9/30. We had them printed this morning and are being shipped to our customer today. We deeply apologize for the inconvenience of our customer and hope she gives us another chance to show her how we normally conduct our business, as this experience is not normal for us. We have been short employees and are in the process of training new employees as I write this. We will do everything we can to not have this situation happen again and appreciate our customer letting us know about her disappointment with us.

We are sorry for what happened with this customer. We are aware (and had a meeting earlier this week with our IT department) that a few items on our site are incorrectly showing as "in stock" when they do take 3-4 days to come in from our supplier.  We are working as quickly as possible to...

rectify that situation. For now we have manually changed the status on this particular item. Since the item had not shipped to the customer, he was not charged for the gloves, only an authorization was applied to his card. Since according to the customer's complaint his class is today and it is now too late for him, we have canceled the order from the manufacturer and will not be charging the customer's card.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]