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Furnish SA Reviews (28)

Complaint: [redacted] I am rejecting this response because I requested the company to provide me with the following documentation in both this complaint and the email complaint sent to [redacted] @ [redacted] .com dated 11/22/14:• Original receipt of purchase • Proof of the credit card charge back and the date received• Copy of the cancelled refund check• Invoice for amount that you are requesting that I owe you I have not received these items from the company As far as the business's response stating, "We notified the customer immediately None of our calls were returned All addresses for refunds must be verified before they are sent Therefore no refund was sent." I provided a detailed call log, which clearly shows the company didn't contact me I contacted them on multiple occasionsHere is the log again for reference:Timeline of Events:9/14/- Placed order and was told would receive phone call in less than weeks to for delivery9/30/4:37pm- Called to check on status, since no phone call had been receivedAdvised would receive callback systems were down.10/1/12:54pm - Called back to check status, since didn't receive return call Advised will receive call back.10/1/3:31pm - Received return call advising order couldn't be fulfilled and would receive refund Advised couldn't refund to credit card that only refund would be a check by mail in 3-days.10/10/5:37pm - Called to check on status of refund, since check hasn't been receivedSpoke with Angel and was advised that he had already processed request with Finance department and that I should have received the check Advised Finance was closed and he would folltomorrow by 11am.10/11/12:04pm - missed call from Angel left message asking to return call10/11/2:17pm - missed call from Angel left message stating check returned mail and wanting to verify address10/11/2:18pm - Returned call from Angel stating check was mailed and returned undeliverable Verified address they had for delivery of furniture and that the check was claimed to be mailed to was the correct addressWas told check would be mailed and would have it in days.10/26/11:01am - Still hadn't received check called to check on status.10/28/3:58pm - Called for status still no check received10/28/7:43pm - Received return call from Angel stating should have check in a couple days.10/30/- Received check in mail11/21/2:25pm - Received voicemail from *** 11/21/- called [redacted] to place compliant11/21/- called Angel to place compliant11/21/- emailed credit card companyI can provide phone records of all incoming and outgoing calls with the company, email copies of all correspondence, copies of all voicemail messages left (including threatening message from [redacted] in Accounting) The only thing that SofaBobs/Furnish SA/Furniture Bobs has provided is a statement referring to me as a liar and a thief without making any effort to provide the documentation requested to resolve the issue I don't appreciate being threaten, called a criminal, thief and a liar by a company with a proven deceptive practices record They have an F rating with the Revdex.com for a reason They can resolve the issue by sending the requested documentation and an invoice for amount owed by mail Thanks, [redacted]

There is no new information in the consumers responseThe only additional information we will provide is the reason we asked the consumer to stop calling:Mr [redacted] used profanity, personal pejoratives and threats of liable each time he spoke to our associates We will not tolerate such boorish behaviorAgain, we have taken all the steps required of our contract The damage done in the weeks after the consumer took possession is not our responsibility

Complaint: [redacted] I am rejecting this response because:I know that the information sent was correct They did not do there part for the extra warranty purchased Also the information listed in my claim came directly from the Ashley furniture web site In order to sell Ashley furniture items they have to agree to the terms and as a rep for Ashley stated, they know exactly what there responsibilities are I am aware that Ashley is sending me a new couch The reason I know is because I have been talking to then and without me calling the matter would not be resolved I am glad that Ashley did there job and not try to rip me off by charging me for a repair like furnish sa Regards, [redacted]

The majority of the information submitted by the customer is inaccurate mostly based on the fact that the customer makes statements that they have zero firsthand knowledge regarding, and they are full of assumptions and suppositions regardless, we have spoken to Ashley Furniture Industries and they have agreed to replace the entire sofa at no cost to the customer the customer has been made aware of this when the new item arrives, we will exchange it for the one in the customers home this is a perfect example of the average Revdex.com complaint

We apologize for the delay It is unfortunate that the manufacturer has been unable to keep up with their shipments However, as it is stated twice on the purchase invoice there is no way to cancel the order or give a refund.If Revdex.com or the customer would like a copy of the signed copy of the invoice stating this policy, please let us know Otherwise, the customer can refer to the invoice and information on their copy of the order which states the same thing

The circumstances regarding the delivery of Mr [redacted] set, including the time frame confirmation and receipt signature, follow our company policy exactly Our policy is to protect the manufacturer, retailer and consumer equally This has been done, and the consumer has an unfortunate situation caused by their own negligence However, we will offer the consumer their choice of remedies: We will send a professional technician to their home to repair the piece The cost is $ We will arrange the appointment and pay half We will order and new piece, and the consumer can pick it up on arrival The cost is $ We will pay half, and will order the item after the consumer pays the other half This offer will expire on 5:PM on October 10th

The customer purchased a special order furniture set After placing the order, we were notified that the manufacturer no longer made the set We notified the customer immediately None of our calls were returned All addresses for refunds must be verified before they are sent Therefore no refund was sent.Three weeks later the customer called to check the status of the order, and we notified the customer of the situation She became enraged We verified the address and sent the refund The customer cashed the refund check and the customer called her credit card company to get the charges reversed Since October 30th, the customer has a double refund She still has a double refund She has taken no action to return what is not hers.What can the Revdex.com do to assist us in getting this customer to stop stealing and making statements to try to hurt our business?

The delivery drivers were not there when he opened his furniture This customer was not at his home when the delivery drivers got there during his confirmed time frame The delivery drivers waited there for him and when he finally arrived he did not have a key to open the door He told the delivery drivers it was okay to leave the boxes outside and then signed the delivery receipt taking possession of the furniture

To Whom It May Concern:RE: [redacted] Invoice#***Revdex.com Complaint # [redacted] purchased furniture from us on 8/8/The customer was aware that it would be about two weeks before receiving a delivery date Mr [redacted] signed our invoice acknowledging these conditionsAll of his furniture came in on time except for the sectionalThis was due to a manufacturer delay Mr [redacted] signed our invoice acknowledging that we are not responsible for manufacturer delays.On 8/18/we informed Mr [redacted] of the delay, and offered to deliver the items in stock and then deliver the delayed items free of charge when they arrivedHe acceptedWhen the sectional arrived at our distribution center we scheduled the customer for an assembled delivery for 9/11/During an assembled delivery the customer has the opportunity to fully inspect the furniture, and may refuse any piece at that time if any damage is presentMr [redacted] signed delivery receipts for each delivery he received acknowledging that he received the merchandise in good conditionMr [redacted] called on 9/22/and spoke to an associate about an issue with his sectionalThe chain of custody required by our manufacturers to warranty products does not allow us to offer the customer any service at this pointAt the time of purchase, Mr [redacted] refused the option to buy an extended warranty An extended warranty covers any damage for years after the purchaseOur associate told Mr [redacted] that he would look into the matter and contact him at a later dateAt a later date, after the associate was terminated from employment with our company, Mr [redacted] contacted him on a personal cell phone and persuaded him to come to his home to look at the damageThe former associate went to the customer’s home and let him know that he no longer worked for the company but he would attempt a repair.All liability and service requirements for the merchandise Mr [redacted] received have been released or fulfilled There are multiple releases signed and authorized We have offered Mr [redacted] the contact information for a service technician not affiliated with our company to perform any work or repair he believes is needed He has refused.We will continue to make this information available to Mr [redacted] if he changes his mind.Please let us know if any of the documents Mr [redacted] signed are needed.Respectfully, [redacted] ***Customer Service ManagerSofaBobs [redacted]

We have documentation for this customer that all merchandise was received in good condition.It is attached.Our communication from the customer has been confrontational and accusatory. A remedy is available, but the customer has refused.We can replace just the one piece,
and the set will be completed again, if the customer pays for it.We are not responsible for breakage after it leaves our possession, nor is the manufacturer

Complaint: ***
I am rejecting this response because:
I didn’t used profanity or threat anybody, each time I call I
ask them the best way possible to at least take a look of my sofa!, is a new
sofa and it doesn’t make sense to be all broken inside!, they are saying they
do something but they didn’t do anything because the sofa came with that damage
since the beginning but because it was armed like that means Outside look ok
but not inside, that means that is a
defect manufactured, and is not fair I have a new sofa all broken inside
and there is a risk or getting injured because I don’t know how long is going
to last because the wood that hold the sofa is all broken.So Please I ask the best way possible to find a solution!
Regards,
*** *** ***

Complaint: ***
I am rejecting this response because:
It is an excessive amount of time to wait for a bunk bed for my kids when they are sleeping just on a mattressesI was promised to many different drop off datesI'm not satisfied with the service of your companyThat is shady businessI would like my refundYou did not hold up your end of the contract.
Regards,*** ***

Complaint: ***
I am rejecting this response because:
I first asked if we could change the date of delivery since I didn't have a key for the house The delivery driver called his boss on the phone and was told no they couldn't bring it on a later date, and to leave it on the back porch The delivery driver advised me to open the boxes when I could get inside the house and if there was any damage to call the office and they would replace it When I did open the boxes and found the damaged headboard I immediately called to let them know I was advised to take pictures and send them to *** the manager in which I did After three days of no response I called to find out the status of getting the new peice, at which time said it was my problem and they weren't responible since the delivery drivers didn't take it inside the house I informed him what the driver said and that this is not how you treat customers who just spent money at your storeThe peice could not of been damaged by myself due to its location it was obviously damaged before it had gotten to my houseIt's only right they replace the peice, it's not a small scratch or ding its a big peice that was damaged and even looks like there was an attempt to either fix it with glue or covered up
Regards,
*** ***

Complaint: ***
I am rejecting this response because:\
It is a defect
manufactured , and Like the first time I told them yes off course the sofa was
inspected for outside obviously nobody will disarm the sofa just too make sure
is ok for inside, and because outside
looks ok everybody will imagine inside was ok too, or should I disarmed at that
time the sofa just to make sure anything was broken?Then when the nail fall out I call directly to the store
where someone from the store answer and he said he will arrived to fix it, so
he arrived and he said at the end he was
just done his time working with Sofa bobs and I would need to call them back to
get it fix, so I did not persuade anybody to do anything, I just call directly
to the store and that associate shows, later on I just get the same answer that
they wouldn’t even take a look even thought is a defect manufacture, they obviously
knowing that sofa was broken inside did not offer me anything else that stop
calling or I will get “accused of harassment”.So I am looking forward that at least SofaBobs take a look
and they will find out is a defect manufactured, at least I will like this
comment remind as an alert that they are not trustful because you can get
something broken and they will not be responsible if they sell furniture in bad
conditions and I am talking about pieces where you will never look because means
to be how was armed since the begging
Regards,
*** *** ***

The customer purchased a special order furniture set.  After placing the order, we were notified that the manufacturer no longer made the set.  We notified the customer immediately.  None of our calls were returned.  All addresses for refunds must be verified before they are...

sent.  Therefore no refund was sent.Three weeks later the customer called to check the status of the order, and we notified the customer of the situation.  She became enraged.  We verified the address and sent the refund.  The customer cashed the refund check and the customer called her credit card company to get the charges reversed.  Since October 30th, the customer has a double refund.  She still has a double refund.  She has taken no action to return what is not hers.What can the Revdex.com do to assist us in getting this customer to stop stealing and making false statements to try to hurt our business?

The circumstances regarding the delivery of Mr. [redacted] set, including the time frame confirmation and receipt signature, follow our company policy exactly.  Our policy is to protect the manufacturer, retailer and consumer equally.  This has been done, and the consumer has an unfortunate situation caused by their own negligence.
However, we will offer the consumer their choice of remedies:
1. We will send a professional technician to their home to repair the piece.  The cost is $159.  We will  arrange the appointment and pay half.
2. We will order and new piece, and the consumer can pick it up on arrival.  The cost is $183.  We will pay half, and will order the item after the consumer pays the other half.
This offer will expire on 5:00 PM on October 10th.

Complaint: [redacted]
I am rejecting this response because:I know that the information sent was correct.  They did not do there part for the extra warranty purchased.  Also the information listed in my claim came directly from the Ashley furniture web site.  In order to sell Ashley furniture items they have to agree to the terms and as a rep for Ashley stated, they know exactly what there responsibilities are.  I am aware that Ashley is sending me a new couch.  The reason I know is because I have been talking to then and without me calling the matter would not be resolved.  I am glad that Ashley did there job and not try to rip me off by charging me for a repair like furnish sa.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I didn’t used profanity or threat anybody, each time I call I
ask them the best way possible to at least take a look of my sofa!, is a new
sofa and it doesn’t make sense to be all broken inside!, they are saying they
do something but they didn’t do anything because the sofa came with that damage
since the beginning but because it was armed like that means Outside look ok
but not inside, that means that is a 
defect manufactured, and is not fair I have a new sofa all broken inside
and there is a risk or getting injured because I don’t know how long is going
to last because the wood that hold the sofa is all broken.
So Please I ask the best way possible to find a solution!
Regards,
[redacted]

The
delivery drivers were not there when he opened his furniture
This customer was not at
his home when the delivery drivers got there during his confirmed time frame
The delivery drivers
waited there for him and when he finally arrived he did...

not have a key to open
the door
He told the delivery
drivers it was okay to leave the boxes outside and then signed the delivery
receipt taking possession of the furniture

Complaint: [redacted]
I am rejecting this response because I requested the company to provide me with the following documentation in both this complaint and the email complaint sent to [redacted].com dated 11/22/14:•   Original receipt of purchase •   Proof of the credit card charge back and the date received•   Copy of the cancelled refund check•   Invoice for amount that you are requesting that I owe you    I have not received these items from the company.  As far as the business's response stating, "We notified the customer immediately.  None of our calls were returned.  All addresses for refunds must be verified before they are sent.  Therefore no refund was sent." I provided a detailed call log, which clearly shows the company didn't contact me I contacted them on multiple occasions. Here is the log again for reference:Timeline of Events:9/14/14 - Placed order and was told would receive phone call in less than 2 weeks to for delivery9/30/14 4:37pm- Called to check on status, since no phone call had been received. Advised would receive callback systems were down.10/1/14 12:54pm - Called back to check status, since didn't receive return call.  Advised will receive call back.10/1/14 3:31pm - Received return call advising order couldn't be fulfilled and would receive refund.  Advised couldn't refund to credit card that only refund would be a check by mail in 3-5 days.10/10/14 5:37pm - Called to check on status of refund, since check hasn't been received. Spoke with Angel and was advised that he had already processed request with Finance department and that I should have received the check.  Advised Finance was closed and he would follow-up tomorrow by 11am.10/11/14 12:04pm - missed call from Angel left message asking to return call10/11/14 2:17pm - missed call from Angel left message stating check returned mail and wanting to verify address10/11/14 2:18pm - Returned call from Angel stating check was mailed and returned undeliverable.  Verified address they had for delivery of furniture and that the check was claimed to be mailed to was the correct address. Was told check would be mailed and would have it in 3 days.10/26/14 11:01am - Still hadn't received check called to check on status.10/28/14 3:58pm - Called for status still no check received10/28/14 7:43pm - Received return call from Angel stating should have check in a couple days.10/30/14 - Received check in mail11/21/14 2:25pm - Received voicemail from [redacted] 11/21/14 - called [redacted] to place compliant11/21/14 - called Angel to place compliant11/21/14 - emailed credit card companyI can provide phone records of all incoming and outgoing calls with the company, email copies of all correspondence, copies of all voicemail messages left (including threatening message from [redacted] in Accounting).  The only thing that SofaBobs/Furnish SA/Furniture Bobs has provided is a statement referring to me as a liar and a thief without making any effort to provide the documentation requested to resolve the issue.  I don't appreciate being threaten, called a criminal, thief and a liar by a company with a proven deceptive practices record.  They have an F rating with the Revdex.com for a reason.  They can resolve the issue by sending the requested documentation and an invoice for amount owed by mail.
Thanks,[redacted]

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Address: 7350 Tezel Rd Ste 102, San Antonio, Texas, United States, 78250-3583

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