Furnish SA

We apologize for the delay.  It is unfortunate that the manufacturer has been unable to keep up with their shipments.  However, as it is stated twice on the purchase invoice there is no way to cancel the order or give a refund.If Revdex.com or the customer would like a copy of the signed...

copy of the invoice stating this policy, please let us know.  Otherwise, the customer can refer to the invoice and information on their copy of the order which states the same thing.

To Whom It May Concern:RE:[redacted]Invoice#[redacted]Revdex.com Complaint #[redacted] purchased
furniture from us on 8/8/15. The customer was aware that it would be about two
weeks before receiving a delivery date.  Mr [redacted] signed our invoice acknowledging...

these conditions. All of his furniture
came in on time except for the sectional. This was due to a manufacturer
delay.  Mr [redacted] signed our invoice
acknowledging that we are not responsible for manufacturer delays.On 8/18/15 we informed
Mr [redacted] of the delay, and offered to deliver the items in stock and then deliver
the delayed items free of charge when they arrived. He accepted. When the sectional
arrived at our distribution center we scheduled the customer for an assembled
delivery for 9/11/15. During an assembled delivery the customer has the
opportunity to fully inspect the furniture, and may refuse any piece at that
time if any damage is present. Mr. [redacted] signed delivery receipts for each
delivery he received acknowledging that he received the merchandise in good
condition. Mr [redacted] called on
9/22/15 and spoke to an associate about an issue with his sectional. The chain
of custody required by our manufacturers to warranty products does not allow us
to offer the customer any service at this point. At the time of purchase, Mr
[redacted] refused the option to buy an extended warranty.  An extended warranty covers any damage for 5
years after the purchase. Our associate told Mr [redacted] that he would look into the
matter and contact him at a later date. At a later date, after
the associate was terminated from employment with our company, Mr [redacted]
contacted him on a personal cell phone and persuaded him to come to his home to
look at the damage. The former associate went to the customer’s home and let
him know that he no longer worked for the company but he would attempt a
repair.All liability and
service requirements for the merchandise Mr [redacted] received have been released
or fulfilled.  There are multiple releases
signed and authorized.  We have offered
Mr [redacted] the contact information for a service technician not affiliated with
our company to perform any work or repair he believes is needed.  He has refused.We will continue to make
this information available to Mr [redacted] if he changes his mind.Please let us know if
any of the documents Mr [redacted] signed are needed.Respectfully,[redacted]Customer Service ManagerSofaBobs[redacted]

Complaint: [redacted]
I am rejecting this response because:\ It is a defect
manufactured , and Like the first time I told them yes off course the sofa was
inspected for outside obviously nobody will disarm the sofa just too make sure
is ok for inside,  and because outside
looks ok everybody will imagine inside was ok too, or should I disarmed at that
time the sofa just to make sure anything was broken?Then when the nail fall out I call directly to the store
where someone from the store answer and he said he will arrived to fix it, so
he arrived and he said at the end he  was
just done his time working with Sofa bobs and I would need to call them back to
get it fix, so I did not persuade anybody to do anything, I just call directly
to the store and that associate shows, later on I just get the same answer that
they wouldn’t even take a look even thought is a defect manufacture, they obviously
knowing that sofa was broken inside did not offer me anything else that stop
calling or I will get “accused of harassment”.So I am looking forward that at least SofaBobs take a look
and they will find out is a defect manufactured, at least I will like this
comment remind as an alert that they are not trustful because you can get
something broken and they will not be responsible if they sell furniture in bad
conditions and I am talking about pieces where you will never look because means
to be how was armed since the begging.
Regards,
[redacted]

There is no new information in the consumers response.
 
The only additional information we will provide is the reason we asked the consumer to stop calling:
Mr. [redacted] used profanity, personal pejoratives and threats of liable each time he spoke to our associates.  We will not tolerate such boorish behavior.
 
Again, we have taken all the steps required of our contract.  The damage done in the weeks after the consumer took possession is not our responsibility.

To Whom It May Concern:RE:[redacted]Invoice#[redacted]Revdex.com Complaint #[redacted] purchased
furniture from us on 8/8/15. The customer was aware that it would be about two
weeks before receiving a delivery date.  Mr [redacted] signed our invoice acknowledging these conditions. All of his...

furniture
came in on time except for the sectional. This was due to a manufacturer
delay.  Mr [redacted] signed our invoice
acknowledging that we are not responsible for manufacturer delays.On 8/18/15 we informed
Mr [redacted] of the delay, and offered to deliver the items in stock and then deliver
the delayed items free of charge when they arrived. He accepted. When the sectional
arrived at our distribution center we scheduled the customer for an assembled
delivery for 9/11/15. During an assembled delivery the customer has the
opportunity to fully inspect the furniture, and may refuse any piece at that
time if any damage is present. Mr. [redacted] signed delivery receipts for each
delivery he received acknowledging that he received the merchandise in good
condition. Mr [redacted] called on
9/22/15 and spoke to an associate about an issue with his sectional. The chain
of custody required by our manufacturers to warranty products does not allow us
to offer the customer any service at this point. At the time of purchase, Mr
[redacted] refused the option to buy an extended warranty.  An extended warranty covers any damage for 5
years after the purchase. Our associate told Mr [redacted] that he would look into the
matter and contact him at a later date. At a later date, after
the associate was terminated from employment with our company, Mr [redacted]
contacted him on a personal cell phone and persuaded him to come to his home to
look at the damage. The former associate went to the customer’s home and let
him know that he no longer worked for the company but he would attempt a
repair.All liability and
service requirements for the merchandise Mr [redacted] received have been released
or fulfilled.  There are multiple releases
signed and authorized.  We have offered
Mr [redacted] the contact information for a service technician not affiliated with
our company to perform any work or repair he believes is needed.  He has refused.We will continue to make
this information available to Mr [redacted] if he changes his mind.Please let us know if
any of the documents Mr [redacted] signed are needed.Respectfully,[redacted]Customer Service ManagerSofaBobs[redacted]

There is no new information in the consumers response. The only additional information we will provide is the reason we asked the consumer to stop calling:Mr. [redacted] used profanity, personal pejoratives and threats of liable each time he spoke to our associates.  We will not tolerate such boorish behavior. Again, we have taken all the steps required of our contract.  The damage done in the weeks after the consumer took possession is not our responsibility.

If I understand this correctly, the complainant does not have a receipt for their purchase, a copy of their credit card receipt, a copy of the check they deposited, a copy of their chargeback they submitted, a copy of the funds entering their bank twice or a copy of the email they have stated they sent to their credit card company to clear this up.  Does the Revdex.com do ANY type of verification before accepting a complaint?Until the complainant produces and verification that they did business with our company, I request that the Revdex.com remove the complaint.  If in the future the complainant produces some verification of the transaction, we will be happy to address it.In the mean time, today, we will begin filing the forms and documents needed to proceed with criminal prosecution for theft, slander and libel charges against the complainant.If the complainant desires to end the discussion, she can do so by:Providing us a cashiers check for the full amount of $2,025.Removing the Revdex.com complaint.Providing us with a letter of apology for the false accusations and the theft.Regards,Furnish SA Management

The majority of the information submitted by the customer is inaccurate.  mostly based on the fact that the customer makes statements that they have zero firsthand knowledge regarding, and they are full of assumptions and suppositions.
regardless, we have spoken to Ashley...

Furniture Industries and they have agreed to replace the entire sofa at no cost to the customer.  the customer has been made aware of this.
when the new item arrives, we will exchange it for the one in the customers home.
this is a perfect example of the average Revdex.com complaint.