Furniture Center

[redacted] placed an order 6-**-She choose a sectional that was coming from California and was told this company could take anywhere from 2-weeks to arrive [redacted] has been in contact with the store and has been given updatesOn her last call with us on 7-**-she was again told we are right on timeShe was placed on hold and we called the manufacturerThey confirmed her set left their warehouse on 7-*-and was in transit to New YorkShe was told it would definitely be in the following week and she would get an immediate delivery [redacted] is scheduled for a delivery on 7-**-which she confirmed herselfThere is absolutely no validity to this complaintWe are delivering right within the estimated time she was originally told and continually updated aboutWhen [redacted] says she tried to get her salesman for weeks she was calling him on his personal cell phoneAnytime she called the actual store she was always given an updateShe was always well aware of her delivery statusI do not know why she has chosen to make this complaintIf you look at her statement of the problem she says she was under the impression she would receive it within weeksPlease close this unwarranted complaintThank You!

[redacted] & [redacted] came into our store on 8-**-and made a purchaseThey let us know they wouldn't need their furniture untill around the third week of SeptemberThis is clearly written on the contract [redacted] signedThere is no delivery date requested [redacted] and his wife called together at 3:September **, according to our phone records (all calls are recorded) [redacted] requested a time for her delivery the next dayShe was informed she never scheduled a delivery which is when [redacted] (they were both on the phone at the same time) started getting upsetAfter he yelled, screamed and bullied our staff we rented a second truck for the next day to accomadete them as they were moving in and would have nothing to sleep onNever once in that call or the other calls they placed to us after that up untill the delivery did they EVER mention they had no electricityIt is not a question we ask people when we are confirming delivery, we assume everyone has lights in the cityEven the day of delivery when [redacted] called to confirm his time frame and he was given an estimated time frame of between and he NEVER mentioned he had no electricityThe delivery arrived shortly after The deliverymen proceeded to deliver the entire order in the dark using only the light from their own cell phones to guide themIf there was a scratch it would be understandable that it could have been missed in the dark however the arm to their loveseat was completly collapsedThe entire frame inside was brokenFrom our long experience in the business this rarely ever happens any other way except when someone sits directly on the armThat is not a defectThe term that is used is customer abuseNow with the severity of the damage there is absolutly no way this was left in that conditionWhen unpacking the loveseat the deliverymen wouldn't need to see to notice that the entire loveseat arm was fl apping aroundYou have to hold the arm to move the pieceThe loveseat can only be moved with one person holding each armIt is impossible to not know it was brokenIt is possible that someone tried to sit on the loveseat and sat on the arm without seeing it because it was pitch black in the apartmentRegardless of the fact that we know it wasn't left in that condition we still have every intention on repairing this [redacted] doesn't want it repaired however that is his only optionThe Contract signed by [redacted] states that "Furniture is guaranteed to be free of structural defects as displayed in showrooms and delivered to the buyer as suchSeller will repair any such defects and restore goods in merchantable conditionNecessary service will be performed either in the customers home or in the sellers shop, depending on the nature of the necessary repairs"Upon signing the contract [redacted] agreed to a repairA technician has his paperw ork and is ready to proceed with his repair ASAPWe are waiting for his call back to schedule this service as we have left messages attempting to set it upPlease let me know if you have any furthur questionsAnd please feel free to call us and we will play the numerous recordings showing [redacted] is being less than truthful with the Revdex.com as well as with the bankThank you in advance with your help in resolving this unnecessary complaint

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory but because I am a disable combat veteran I am on a fixed income and I have other debts to pay off once that is clear by the second week of November if the furnishing center accept, I will schedule for November **, 2017? ? Sincerely, [redacted] ? ?

Revdex.com: Since writing my complaint the company has contacted me and delivered my itemHowever, they only contacted me once I filed a complaint and wrote them a negative reviewTheir response is not accurate, my item was delayed and their manager Danny even apologized for not getting me my item on time Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory but because I am a disable combat veteran I am on a fixed income and I have other debts to pay off once that is clear by the second week of November if the furnishing center accept, I will schedule for November **, Sincerely, [redacted]

I have reviewed [redacted] response and determined that he will not let us resolve his complaint. Unfortunatly there is no place to upload any pictures or files. If so I could show you pictures from inside the warehouse of Ashley Furniture which is the manufacturer of the loveseat in question. This will show that all sofa and loveseats are kept standing on its side. It is transported on it side in their delivery trucks. It is then kept on its side in our warehouse and on our delivery trucks. If you think about it it is the only possibility. If they are laying down it would take up entirely too much space. For Sofas that are extra heavy, (they have beds inside them or recliners where the arm wouldn't be able to hold the weight) they actually pack them with wood attached to the arm to bare the weight. Ashley is the top furniture manufacturer in the country. This is how they do it and we follow their lead. If standing it on its side could damage t he piece it would damage thousands across the country not just [redacted] loveseat in New York. With that being said as well as the knowledge that the remainder of his order that was backordered (and that he was told was backordered BEFORE his original delivery) was delivered we believe no matter what we do to try and complete this order [redacted] will not be satisfied. The issue with the loveseat will not change. [redacted] signed a contract that very clearly states the loveseat will be repaired. [redacted] can not just demand a loveseat that he is not owed just because he doesn't agree with our contract. We won't be changing our store policy and ignoring a signed contract. I apoligize if this is an inconvenince. The only thing keeping this order from being complete is [redacted] allowing a service tech to come and make a repair. We are awaiting his call. Thanks for your continued help with this ongoing complaint.

I have reviewed [redacted] response and determined that he will not let us resolve his complaintUnfortunatly there is no place to upload any pictures or filesIf so I could show you pictures from inside the warehouse of Ashley Furniture which is the manufacturer of the loveseat in questionThis will show that all sofa and loveseats are kept standing on its sideIt is transported on it side in their delivery trucksIt is then kept on its side in our warehouse and on our delivery trucksIf you think about it it is the only possibilityIf they are laying down it would take up entirely too much spaceFor Sofas that are extra heavy, (they have beds inside them or recliners where the arm wouldn't be able to hold the weight) they actually pack them with wood attached to the arm to bare the weightAshley is the top furniture manufacturer in the countryThis is how they do it and we follow their leadIf standing it on its side could damage t he piece it would damage thousands across the country not just [redacted] loveseat in New YorkWith that being said as well as the knowledge that the remainder of his order that was backordered (and that he was told was backordered BEFORE his original delivery) was delivered we believe no matter what we do to try and complete this order [redacted] will not be satisfiedThe issue with the loveseat will not change [redacted] signed a contract that very clearly states the loveseat will be repaired [redacted] can not just demand a loveseat that he is not owed just because he doesn't agree with our contractWe won't be changing our store policy and ignoring a signed contractI apoligize if this is an inconveninceThe only thing keeping this order from being complete is [redacted] allowing a service tech to come and make a repairWe are awaiting his call Thanks for your continued help with this ongoing complaint

[redacted] came to the store and made a purchase on 5- [redacted] that included a curio that he was always told would take anywhere from 4-weeksHe said he would take one delivery as he wanted to pay only one delivery charge to Staten IslandHis delivery was on 6-**His sectional didn't fit into the roomWe explained there would be a 30% cancellation fee and the balance would be store creditThis is the store policy noted in the store and on his contract that he signedHe was charged $for his sectional with taxThe delivery charge is payed for the other items he receivedHis cancellation fee is $His store credit is $He was told to come into the store to get paperwork for his store creditAs of now we didn't cancel his order as he didn't agree to the cancellationIf he doesn't want to go through with the cancellation he can get another delivery at any timeHe can call the store to schedule.?

** *** came to the store and made a purchase on 5-** that included a curio that he was always told would take anywhere from 4-weeksHe said he would take one delivery as he wanted to pay only one delivery charge to Staten IslandHis delivery was on 6-**His sectional didn't fit into the
roomWe explained there would be a 30% cancellation fee and the balance would be store creditThis is the store policy noted in the store and on his contract that he signedHe was charged $for his sectional with taxThe delivery charge is payed for the other items he receivedHis cancellation fee is $His store credit is $He was told to come into the store to get paperwork for his store creditAs of now we didn't cancel his order as he didn't agree to the cancellationIf he doesn't want to go through with the cancellation he can get another delivery at any timeHe can call the store to schedule

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because This absolutely prooves my point that this damage was done by delivery staffNow your saying it is cutomery that these units sit on the side a you say in the warehouse and in the factory So then someone sitting on the side could not of broken the arm as sitting on its side would not of broken itSo it must mean the unit was dropped when loaded on to the trucks or taken off Im waiting for information on when this unit will be picked up and a new undamaged one will be dropped off. Thank You
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** *** called us in October to let us know she had a problem with her bedAfter she gave us her new address and she let us know she moved we told her that her warranty was voidedWhenever a customer takes their furniture apart and re assemble it themselves that will void their warrantyWe
told her we could still help her but that she would have to pay for the serviceOur service fee is $for the labor plus whatever the cost of the parts would beThe manufacturer will provide the parts for free only if it is still under warrantyIn regards to her first complaint in SeptemberShe was given the suggestion to purchase a rug to give the legs something to grip onThe legs which come down from the bed slats that hold up the mattress is what was slippingWe told her on wood or tile whenever you are moving on the bed the leg is sliding because there is nothing to keep them from movingWe told her that when she gets a rug to call us and we will come and fix it as without the rug this would continue to happenIf she would have told us at that point that she had moved we would have told her of the service fee*** *** did not purchase an extended warranty plan so she just has a limited manufacturers warrantyManufacturer warranty covers manufacturers defectsThis was not a defect in their productWe can still provide her with a service as long as she pays the appropriate feesIf she prefers we can refer her to an outside service tech who she can contact on her own and work out any pricing with themWe are here to help her in any way we can.Thank you

*** & *** *** came into our store on 8-**-and made a purchaseThey let us know they wouldn't need their furniture untill around the third week of SeptemberThis is clearly written on the contract *** *** signedThere is no delivery date requested*** *** and his wife
called together at 3:September **, according to our phone records (all calls are recorded)*** *** requested a time for her delivery the next dayShe was informed she never scheduled a delivery which is when *** *** (they were both on the phone at the same time) started getting upsetAfter he yelled, screamed and bullied our staff we rented a second truck for the next day to accomadete them as they were moving in and would have nothing to sleep onNever once in that call or the other calls they placed to us after that up untill the delivery did they EVER mention they had no electricityIt is not a question we ask people when we are confirming delivery, we assume everyone has lights in the cityEven the day of delivery when *** *** called to confirm his time frame and he was given an estimated time frame of between and he NEVER mentioned he had no electricityThe delivery arrived shortly after The deliverymen proceeded to deliver the entire order in the dark using only the light from their own cell phones to guide themIf there was a scratch it would be understandable that it could have been missed in the dark however the arm to their loveseat was completly collapsedThe entire frame inside was brokenFrom our long experience in the business this rarely ever happens any other way except when someone sits directly on the armThat is not a defectThe term that is used is customer abuseNow with the severity of the damage there is absolutly no way this was left in that conditionWhen unpacking the loveseat the deliverymen wouldn't need to see to notice that the entire loveseat arm was fl apping aroundYou have to hold the arm to move the pieceThe loveseat can only be moved with one person holding each armIt is impossible to not know it was brokenIt is possible that someone tried to sit on the loveseat and sat on the arm without seeing it because it was pitch black in the apartmentRegardless of the fact that we know it wasn't left in that condition we still have every intention on repairing this*** *** doesn't want it repaired however that is his only optionThe Contract signed by *** *** *** states that "Furniture is guaranteed to be free of structural defects as displayed in showrooms and delivered to the buyer as suchSeller will repair any such defects and restore goods in merchantable conditionNecessary service will be performed either in the customers home or in the sellers shop, depending on the nature of the necessary repairs"Upon signing the contract *** *** agreed to a repairA technician has his paperw ork and is ready to proceed with his repair ASAPWe are waiting for his call back to schedule this service as we have left messages attempting to set it upPlease let me know if you have any furthur questionsAnd please feel free to call us and we will play the numerous recordings showing *** *** is being less than truthful with the Revdex.com as well as with the bank Thank you in advance with your help in resolving this unnecessary complaint

*** *** called us in October to let us know she had a problem with her bedAfter she gave us her new address and she let us know she moved we told her that her warranty was voidedWhenever a customer takes their furniture apart and re assemble it themselves that will void their warrantyWe
told her we could still help her but that she would have to pay for the serviceOur service fee is $for the labor plus whatever the cost of the parts would beThe manufacturer will provide the parts for free only if it is still under warrantyIn regards to her first complaint in SeptemberShe was given the suggestion to purchase a rug to give the legs something to grip onThe legs which come down from the bed slats that hold up the mattress is what was slippingWe told her on wood or tile whenever you are moving on the bed the leg is sliding because there is nothing to keep them from movingWe told her that when she gets a rug to call us and we will come and fix it as without the rug this would continue to happenIf she would have told us at that point that she had moved we would have told her of the service fee*** *** did not purchase an extended warranty plan so she just has a limited manufacturers warrantyManufacturer warranty covers manufacturers defectsThis was not a defect in their productWe can still provide her with a service as long as she pays the appropriate feesIf she prefers we can refer her to an outside service tech who she can contact on her own and work out any pricing with themWe are here to help her in any way we can.Thank you

*** *** placed an order 6-**-She choose a sectional that was coming from California and was told this company could take anywhere from 2-weeks to arrive*** *** has been in contact with the store and has been given updatesOn her last call with us on 7-**-she was again told we are right
on timeShe was placed on hold and we called the manufacturerThey confirmed her set left their warehouse on 7-*-and was in transit to New YorkShe was told it would definitely be in the following week and she would get an immediate delivery*** *** is scheduled for a delivery on 7-**-which she confirmed herselfThere is absolutely no validity to this complaintWe are delivering right within the estimated time she was originally told and continually updated aboutWhen *** *** says she tried to get her salesman for weeks she was calling him on his personal cell phoneAnytime she called the actual store she was always given an updateShe was always well aware of her delivery statusI do not know why she has chosen to make this complaintIf you look at her statement of the problem she says she was under the impression she would receive it within weeksPlease close this unwarranted complaint. Thank You!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[At 5pm on October the first I had to call the furniture store to understand why the furniture was not here, As I was told that the furniture would be here between and pmWhen we called to find out what they hadn't arrivedI was told by representative of the company they had to stop at the bank to get money to make sure they had enough for the tollNever did it cross my mind that I had to inform the delivery personnel that my power was not on as of yet, Nor do I believe it was any of their businessThey arrived around 5:30pmUpon there arrival we informed them that they had to move quickly as there was no power in the apt as they were scheduled to arrive between 2pm-5pmThey men did there best and they had an issue getting the couch In the elevator so we went downstairs to as the situationThey got the couch in the elevator with no incidentThey hurried and got everything up stairs and began to installed what they had deliveredUpon them finishing they asked us to sign for what they de it was completely dark at this time and we weren't able to check the furnitureWe asked them about the accent chair that still to this date has not been delivered and the other two lamps the delivery personnel had no answers and said this was all he was givenThe very next morning when we woke up at 7:am and was able to inspect the furniture is when we notice the broken armI called immediately and left a message not expecting a call back as I knew the business office was closed Called several times over the next several days only to be dealt with rudely and disrespectedWe've called several times only to be abused verbally Jennifer She was very condescending and arrogantWould not listen to our complaintsTalked over us and treated us like trash She was to my wife It is curious to me how we bullied them for something they said they would do. As to they're lying about communicationThe only time we ever got a call was on the day of deliver Oct *** our numbers have not changed We've never received calls as to when the technician would come out or even the delivery of the accent chair and the other two lamps All of out communication has been out boundToday is October *** and we have yet to receive a call about any resolution or even the delivery of the chair and lamps from the subsequent initial purchase on August *** and the delivery on Oct *** No responses or call backs to our over calls and numerous messages left We even called to get resolution with the creditor on the initiated call the individual who answered the phone as Jennifer said the individual who was taking care of the matter was not in and we should call back, but the Jennifer is the one we've spoken to on all of the numerous telephonic responses So as far as attempts to reach out it has not happened We are still awaiting a call from Furniture Center for delivery of the missing items and a replacement of the broken love-seat We have sought amicable resolution but we are not being accommodated at all after spending over $on furniture Bad situation and bad for business
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** & *** *** came into our store on 8-**-and made a purchaseThey let us know they wouldn't need their furniture untill around the third week of SeptemberThis is clearly written on the contract *** *** signedThere is no delivery date requested*** *** and his wife
called together at 3:September **, according to our phone records (all calls are recorded)*** *** requested a time for her delivery the next dayShe was informed she never scheduled a delivery which is when *** *** (they were both on the phone at the same time) started getting upsetAfter he yelled, screamed and bullied our staff we rented a second truck for the next day to accomadete them as they were moving in and would have nothing to sleep onNever once in that call or the other calls they placed to us after that up untill the delivery did they EVER mention they had no electricityIt is not a question we ask people when we are confirming delivery, we assume everyone has lights in the cityEven the day of delivery when *** *** called to confirm his time frame and he was given an estimated time frame of between and he NEVER mentioned he had no electricityThe delivery arrived shortly after The deliverymen proceeded to deliver the entire order in the dark using only the light from their own cell phones to guide themIf there was a scratch it would be understandable that it could have been missed in the dark however the arm to their loveseat was completly collapsedThe entire frame inside was brokenFrom our long experience in the business this rarely ever happens any other way except when someone sits directly on the armThat is not a defectThe term that is used is customer abuseNow with the severity of the damage there is absolutly no way this was left in that conditionWhen unpacking the loveseat the deliverymen wouldn't need to see to notice that the entire loveseat arm was fl apping aroundYou have to hold the arm to move the pieceThe loveseat can only be moved with one person holding each armIt is impossible to not know it was brokenIt is possible that someone tried to sit on the loveseat and sat on the arm without seeing it because it was pitch black in the apartmentRegardless of the fact that we know it wasn't left in that condition we still have every intention on repairing this*** *** doesn't want it repaired however that is his only optionThe Contract signed by *** *** *** states that "Furniture is guaranteed to be free of structural defects as displayed in showrooms and delivered to the buyer as suchSeller will repair any such defects and restore goods in merchantable conditionNecessary service will be performed either in the customers home or in the sellers shop, depending on the nature of the necessary repairs"Upon signing the contract *** *** agreed to a repairA technician has his paperw ork and is ready to proceed with his repair ASAPWe are waiting for his call back to schedule this service as we have left messages attempting to set it upPlease let me know if you have any furthur questionsAnd please feel free to call us and we will play the numerous recordings showing *** *** is being less than truthful with the Revdex.com as well as with the bankThank you in advance with your help in resolving this unnecessary complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory but because I am a disable combat veteran I am on a fixed income and I have other debts to pay off once that is clear by the second week of November if the furnishing center accept, I will schedule for November **, 2017
Sincerely,
*** ***

*** *** placed an order 6-**-She choose a sectional that was coming from California and was told this company could take anywhere from 2-weeks to arrive*** *** has been in contact with the store and has been given updatesOn her last call with us on 7-**-she was again told we are right
on timeShe was placed on hold and we called the manufacturerThey confirmed her set left their warehouse on 7-*-and was in transit to New YorkShe was told it would definitely be in the following week and she would get an immediate delivery*** *** is scheduled for a delivery on 7-**-which she confirmed herselfThere is absolutely no validity to this complaintWe are delivering right within the estimated time she was originally told and continually updated aboutWhen *** *** says she tried to get her salesman for weeks she was calling him on his personal cell phoneAnytime she called the actual store she was always given an updateShe was always well aware of her delivery statusI do not know why she has chosen to make this complaintIf you look at her statement of the problem she says she was under the impression she would receive it within weeksPlease close this unwarranted complaint. Thank You!

Revdex.com:
Since writing my complaint the company has contacted me and delivered my itemHowever, they only contacted me once I filed a complaint and wrote them a negative reviewTheir response is not accurate, my item was delayed and their manager Danny even apologized for not getting me my item on time.
Sincerely,
*** ***

** *** came to the store and made a purchase on 5-** that included a curio that he was always told would take anywhere from 4-weeksHe said he would take one delivery as he wanted to pay only one delivery charge to Staten IslandHis delivery was on 6-**His sectional didn't fit into the
roomWe explained there would be a 30% cancellation fee and the balance would be store creditThis is the store policy noted in the store and on his contract that he signedHe was charged $for his sectional with taxThe delivery charge is payed for the other items he receivedHis cancellation fee is $His store credit is $He was told to come into the store to get paperwork for his store creditAs of now we didn't cancel his order as he didn't agree to the cancellationIf he doesn't want to go through with the cancellation he can get another delivery at any timeHe can call the store to schedule.?