Furniture Center

I have reviewed *** *** response and determined that he will not let us resolve his complaintUnfortunatly there is no place to upload any pictures or filesIf so I could show you pictures from inside the warehouse of Ashley Furniture which is the manufacturer of the loveseat in questionThis will show that all sofa and loveseats are kept standing on its sideIt is transported on it side in their delivery trucksIt is then kept on its side in our warehouse and on our delivery trucksIf you think about it it is the only possibilityIf they are laying down it would take up entirely too much spaceFor Sofas that are extra heavy, (they have beds inside them or recliners where the arm wouldn't be able to hold the weight) they actually pack them with wood attached to the arm to bare the weightAshley is the top furniture manufacturer in the countryThis is how they do it and we follow their leadIf standing it on its side could damage t he piece it would damage thousands across the country not just *** *** loveseat in New YorkWith that being said as well as the knowledge that the remainder of his order that was backordered (and that he was told was backordered BEFORE his original delivery) was delivered we believe no matter what we do to try and complete this order *** *** will not be satisfiedThe issue with the loveseat will not change*** *** signed a contract that very clearly states the loveseat will be repaired*** *** can not just demand a loveseat that he is not owed just because he doesn't agree with our contractWe won't be changing our store policy and ignoring a signed contractI apoligize if this is an inconveninceThe only thing keeping this order from being complete is *** *** allowing a service tech to come and make a repairWe are awaiting his call Thanks for your continued help with this ongoing complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
[At 5pm on October the first I had to call the furniture store to understand why the furniture was not here, As I was told that the furniture would be here between and pmWhen we called to find out what they hadn't arrivedI was told by representative of the company they had to stop at the bank to get money to make sure they had enough for the tollNever did it cross my mind that I had to inform the delivery personnel that my power was not on as of yet, Nor do I believe it was any of their businessThey arrived around 5:30pmUpon there arrival we informed them that they had to move quickly as there was no power in the apt as they were scheduled to arrive between 2pm-5pmThey men did there best and they had an issue getting the couch In the elevator so we went downstairs to as the situationThey got the couch in the elevator with no incidentThey hurried and got everything up stairs and began to installed what they had deliveredUpon them finishing they asked us to sign for what they de it was completely dark at this time and we weren't able to check the furnitureWe asked them about the accent chair that still to this date has not been delivered and the other two lamps the delivery personnel had no answers and said this was all he was givenThe very next morning when we woke up at 7:am and was able to inspect the furniture is when we notice the broken armI called immediately and left a message not expecting a call back as I knew the business office was closed? Called several times over the next several days only to be dealt with rudely and disrespectedWe've called several times only to be abused verbally Jennifer? She was very condescending? and arrogantWould not listen to our complaintsTalked over us and treated us like trash? She was to my wife? It is curious to me how we bullied them for something they said they would do.? As to they're lying about communicationThe only time we ever got a call was on the day of deliver Oct *** our numbers have not changed? We've never received calls as to when the technician would come out or even the delivery of the accent chair and the other two lamps? All of out communication has been out boundToday is October *** and we have yet to receive a call about any resolution or even the delivery of the chair and lamps from the subsequent initial purchase on August *** and the delivery on Oct ***? No responses or call backs to our over calls and numerous messages left? We even called to get resolution with the creditor ? on the initiated call the individual who answered the phone as Jennifer said the individual who was taking care of the matter was not in and we should call back, but the Jennifer is the one we've spoken to on all of the numerous telephonic responses? So as far as attempts to reach out it has not happened? We are still awaiting a call from Furniture Center for delivery of the missing items and a replacement of the broken love-seat? We have sought amicable resolution but we are not being accommodated at all after spending over $on furniture? Bad situation and bad for business
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory but because I am a disable combat veteran I am on a fixed income and I have other debts to pay off once that is clear by the second week of November if the furnishing center accept, I will schedule for November **, 2017  
Sincerely,
[redacted]

Revdex.com:
Since writing my complaint the company has contacted me and delivered my item. However, they only contacted me once I filed a complaint and wrote them a negative review. Their response is not accurate, my item was delayed and their manager Danny even apologized for not getting me my item on time. 
Sincerely,
[redacted]

I have reviewed [redacted] response and determined that he will not let us resolve his complaint. Unfortunatly there is no place to upload any pictures or files. If so I could show you pictures from inside the warehouse of Ashley Furniture which is the manufacturer of the loveseat in question. This will show that all sofa and loveseats are kept standing on its side. It is transported on it side in their delivery trucks. It is then kept on its side in our warehouse and on our delivery trucks. If you think about it it is the only possibility. If they are laying down it would take up entirely too much space. For Sofas that are extra heavy, (they have beds inside them or recliners where the arm wouldn't be able to hold the weight) they actually pack them with wood attached to the arm to bare the weight. Ashley is the top furniture manufacturer in the country. This is how they do it and we follow their lead. If standing it on its side could damage t he piece it would damage thousands across the country not just [redacted] loveseat in New York. With that being said as well as the knowledge that the remainder of his order that was backordered (and that he was told was backordered BEFORE his original delivery) was delivered we believe no matter what we do to try and complete this order [redacted] will not be satisfied. The issue with the loveseat will not change. [redacted] signed a contract that very clearly states the loveseat will be repaired. [redacted] can not just demand a loveseat that he is not owed just because he doesn't agree with our contract. We won't be changing our store policy and ignoring a signed contract. I apoligize if this is an inconvenince. The only thing keeping this order from being complete is [redacted] allowing a service tech to come and make a repair. We are awaiting his call. Thanks for your continued help with this ongoing complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because This absolutely prooves my point that this damage was done by delivery staff... Now your saying it is cutomery that these units sit on the side a you say in the warehouse and in the factory.  So then someone sitting on the side could not of broken the arm as sitting on its side would not of broken it. So it must mean the unit was dropped when loaded on to the trucks or taken off.  Im waiting for information on when this unit will be picked up and a new undamaged one will be dropped off. Thank You 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]