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Furniture City Reviews (106)

Revdex.com:At this time, my complaint, ID [redacted] regarding Alpha Media Group, Inchas been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]

To Whom it May Concern;We have been in contact with Ms [redacted] We delivered and installed the parts that she first made a claim on, on FridayWe are now helping her with the new parts that are needed for the sectionalNow parts with this manufacture do usually take about 3-weeks which we let her know the other day, so she is aware of thatWe will let her know on any updates as soon as we have any.Thank you [redacted]

To Whom It May Concern;We have voided out the customers charge as of 4/2/with no cancellation fees or penaltiesIf she does want the credit cancelled she would need to call the bank.Thank you [redacted]

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID 12350233, and find that this resolution is satisfactory to me ? The company's sales associate, [redacted] contacted my sister's number on 9/1/and left a message in regards to the mishap of my incomplete furniture order and an apologyThey also offered to order the missing items and throw in an insurance package dealIf that was something I was interested in, then to contact him or [redacted] backI went in the next day, 9/2/and talk to themThe lady, [redacted] , at the counter informed me she wasn't aware of my situation, but said ***, a manager was familiar with my situation, but she was on lunch break so for me to come back in an hourI came back around 3:15pm and met and spoke to [redacted] about my situationIt didn't seem like she read into my email or situation in depth because I was having to restate the issue againAfter informing her of my issue, she apologized and tried to sort things outI informed her that I would like a refund of my undelivered items and items that were no longer of use due to the items they were supposed to go on, but she informed me that it is in their policy that delivered furniture and/or accessory items cannot be returned, even if they weren't usedI informed her in no way was that information disclosed to me as a customer nor would we have been in this situation if everything was followed up on and delivered as promisedIn addition, [redacted] said, in order to continue with the process they would need to determine the individual prices for each itemTherefore, they would no longer be of the packaged deal/priceUnfortunately another manager by the name of Asaiyeed (?) got involved and things got heated and frustratingHe was rude and disrespectful and had the stance of an individual with no customer service sympathy when it was their company that created this situationHe had the audacity to say to me that the sales associate/store did me a favor when they swapped out the 50" TV for the chaiseThen he also said, didn't she file a complaint through Revdex.com, [redacted] said yes, and his response was, then why don't we just continue to go through them we don't need to deal with thisI was irate at this moment and informed him as politely and professionally (as a manager should have) as I did and said, I came in because [redacted] called and left a message about my incomplete order and for me to get in contact with him or [redacted] and that's why I came inThen absolutely unprofessionally, he tells me that [redacted] was fired yesterday (the day the call was made to me)There was no reason to disclose such information, especially with a customer and then he continues with his story of the switching of the items should've never happened and that [redacted] shouldn't have changed the packageI informed him that before he goes blaming his sales associates (more importantly, ***), he needed to realize that [redacted] received an approval from a manager to be able to do thatOtherwise, I would've never purchased the furniture and we would've never been in this situationAs any irate customer in my position, I continued to tell him that if he had been available when he should've been, on August at 7pm when I called back to specifically talk about my situation, we may have solved the issue then, but consequently and yet again, there was no manager availableThis company has absolutely poor communication amongst each other and never once did they try to understand my situation from a customer's point of view except to acknowledge their fault in their system and do nothing about fixing a problem THEY created [redacted] (?) was an only business mindset and if that continues, this business will not last very longSadly and most disappointedly, I won't ever purchase or recommend anyone to buy from this business againIt's really sad to see that Revdex.com stands behind such a business when in reality this is how they treat their customersAs a result, after almost two months of dealing with this situation we come to an agreement that they would refund me $with tax and send a repair man to come fix my love seatThis was a very disappointing conclusion, but I wanted no more to deal with this very poor customer service company who's only greed is getting sales from their customers without disclosing the details of a purchase gone bad and accepted my refund amount.? ? Therefore, yes, I have accepted my very minimal refund with a repair follscheduled on 9/between 5-8PM, but I want it to be known how this company and manager, specifically [redacted] (?) has absolutely no sympathy for their customers, even after they've straight out acknowledged/admitted it was their fault that we were all in the predicament.? ? Thank you for your time, [redacted] ***

The below request has been honored: I want the company to adjust my expiration date to match my magazineExpiration date - March

Initial Business Response / [redacted] (1000, 5, 2015/06/15) */ Customer [redacted] purchased on 4/25/She ordered a custom made sectional where she has the option of choosing different color fabrics from body to throw pillowsShe was prepared and already knew exactly how she wanted it to look since she had a picture of it on her phoneThe style that she was interested in was the option that is on the [redacted] 's websiteShe did not want it to look any differentShe did request to see the color in person but since it is the option we have online, we do not have it displayed in our showroom or have a swatch of the fabricShe was ok with it and agreed to order itAt the time of delivery, she argued that it was not the one she wanted [redacted] was off that day and the paperwork matched the tags on the set delivered, so it couldn't be determined whether it was just a matter of miscommunication and the delivery still had to take place [redacted] was advised of the situation and had a copy of the original paperwork that was printed out at the time of the sale and the names of the fabrics that she wanted matched the ones deliveredUnfortunately, the only problem here was that she assumed that they were black when really they are a dark brownThe way our furniture looks in person may not always look the same on a picture and Furniture City is not held accountable for thisShe was offered the option of re-ordering the black set with the fabrics she selectsHowever she would have to pay at least half of what it cost us to order the set she originally agreed toThis is a fair deal because we are covering the other half of costIf she decides that she does not want to do that, she will still be held responsible for the 30% re-stocking fee, and the fee to pick up the set she has at home now Furniture City has a strict policyALL SALES ARE FINALWe did not make the mistake, had that been the case, then the problem would have been solved and customer would have been compensatedUnfortunately this was not an error on our part and the whole amount of purchase will not be refunded Hope to get this issue gets resolved in a timely manner Thank you for your time [redacted] Customer Service Initial Consumer Rebuttal / [redacted] (4200, 9, 2015/06/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept there proposed resolution because when I was speaking to [redacted] about the colors he told me the color was blackI didn't have a pic on my phone, there was a picture on the price stand and there was a sheet of paper with the picture of the couches on itI never assumed the couches were dark brownI'm not color blind! Both my husband & I we're there and we repeatedly asked [redacted] the color is black right? His answer was always yes! He was the one that recommended getting a 3piece set instead of a sectional & walked us to another set on couches that were a black piece with zebra print pillowI asked him again the couches are going to black like these and he said yesAll of this happened before he put the order inI am very disappointed in how all of this mess has be handledI went in trusting them & now we are here going back & forthI would not be wasting my time or the furniture's time if what I am saying is not trueI can't understand why they would want me to pay for something I clearly did not order! Since day one they have been knowing those couches were not the ones I orderedNow 2wks have gone by and they are still in my garajeI don't want to do any other type of business with themThose couches cost me 3,and they still want me to pay that balance off plus half of another order? [redacted] told me he was going to resale the couches? The finance company already paid them the 3,and now he wants to get more money out of them? Is that even legal? They are taking advantage of peopleAll I wanted was new couches for my new home I have my home now & no couches to sit with my family or to even rest after my surgery in Friday I ask that you please pick them up and close the finance accountThe only one losing is me I have no couches & I have already paid $The furniture store will at the end of the day make there money Final Consumer Response / [redacted] (4200, 25, 2015/07/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I understand everything that you have said and I clearly understand what store wants to do-RIP ME OFFIt has been now alittle over a month and nothing has been doneI need my garage! It is a hazard for my kids and myself to have them thereI will not be held responsible for themI don't understand why it's so hard for [redacted] to say the truth! I asked for Black couches! Not dark brown or grayI am not going to take time off of work to "mediate" with your storeIt's very clear and simple [redacted] made a mistake when placing the orderIf you have cameras in your store you can see that he pointed out the black couches that are towards the back of the store near an emergency exitIf he was willing to pay half of another order of couches which is more than the 30% you are asking me to pay he can pay that 30% and use the money that you have been paid by the finance company to pay off the remaining balanceOnce that's done pick up the couches and resale them & make your moneyYour company is not losing anything! Because of the way you guys handle customer service and issues like this your company had a ratingAlso word of mouth goes a long way! Please stop with all of this nonsense and pick up the couchesI have made payments to the finance company alreadyI will not make anymore paymentsAgain I'm not a LIAR, STUPID OR COLOR BLINDI know exactly what I asked for and I clearly did not receive that on 6/Does this matter need to be taken to another level? I hope notIf my kids get hurt because of the couches being in the garage it will not be dealt with this way Final Business Response / [redacted] (4000, 27, 2015/07/08) */ We will not do the refund, We will not pick up the furniture unless the customer pays for the fees.If the customer wants to drop off the sectional at our location, she is more than welcome toIf she wants to take it further like she says, we have no problem with it we have all of the paperwork needed The customer just confirmed by sending the pictures that furniture city did not order anything wrongLike I explained before, the pictures may not always look the same as in personThe first picture she sent and says she wanted the same way is exactly what I have been trying to explain that we orderedMrs [redacted] , the Round pillow is blackThe pillows are the only black you see on the sectional, I do not know if you can tell but the the rest of the sectional is a brown colorSo how is it again that we ordered it wrong? The one you got looks exactly like the one you are showing you say you wanted I repeat, furniture city did not make any errorsCustomer can argue and try to make us help her out but unfortunately it has been proven that this is no a mistake Thank you for your time ***

To Whom it may concern;The contracts with [redacted] First Finance are all e-signThe signature automatically comes up, that is how the bank does all contractsAll of our customers that go though that bank sign that way and we've never had any issuesThe sales person on the paperwork which is also e-sign is the signature to the manager who set up the accountWe've explained to Ms [redacted] that if we do modify the contract with [redacted] first finance, 1.- she would have to be present at the store 2.- we cannot? determine the monthly payments or the APR they charge [redacted] First Finance automatically sets that upThere is no way we would forge her signature because the sales men must explain to the customer the contract and when they do if the customer agrees that is when the e-sign takes place and we have the customer sign the sales invoice, if not we do not go on with the contract.? We are still willing to change the financing for her but as mentioned before she would have to be present so we can check that for her and we can not guarantee that she will be approvedAlso, we would like the case numbers that she has field with the Police department , and [redacted] District attorney.Thank you [redacted]

I've used Pat's Body Shop several times through the years and have never been disappointedThey have expert, friendly staff, quick turn around, and your car will look showroom newThey work well with insurance companies

I have done some further research regarding what the customer is claimingI talked to the manager on site the day that she purchased because after reviewing our camera recordings from the day of purchase, I found out that he had some involvementThat manager is only here twice a week, therefore was not aware that the customer is now disputing chargesCustomer came in on a Sunday and picked out a living room packageAfter verbally agreeing, they moved on to writing out the contract to which the customer was told the final price after delivery and tax were added to the invoice and customer was not ok with thatThey decided to walk out and not finalize the sale because they claimed it was too much money to payOur manager was outside when they were walking out and they talked to him about the issue they had that caused them to leaveAfter some negotiation, the manager approved for them to receive a discount and explained the contract including that all sales are final to customer to which then the customer agreed and signedThe living room set was bought a lady and her only issue she mentioned then was that she needed to show it to her husband and [redacted] the sales person agreed that she had until the next day to change the color if the husband did not like itShe came in and called the next day and asked to speak to ***, her sales representative, to which she was told he was off and that if she needed to exchange or cancel anything she would need to talk to him but did not call again [redacted] was contacted by our office on his day off and he called the customer with his personal cellphone ###-###-#### explaining to her what was agreed on the day priorShe then called the store back and tried cancelling again after [redacted] had explained that she could but only if she paid to break a contractOn June [redacted] called her to let her know her furniture was in and she said she did not want it and that it should have been cancelled since she had called the very next day after the purchaseShe was told again that she could not cancel, but to pay the penalties for cancelling the contractMsSingh claims we were harassing, calling her every day, however, even her phone records show that we only called after the furniture arrived on June 19, and then again on June to get a resolution from herThey were different numbers, only because our store has landlinesHer furniture is not delivered like she claims we said it was, what she is being penalized for is for cancelling a contract and therefore needs to pay the fee as our contract clearly states, ALL SALES ARE FINALCustomer called today on 8/7/and I spoke to her myselfShe is under the impression that she could cancel within hours but the contract she signed does not state thatShe claims she did not read the contract and therefore was not aware of our policies, I did some research that same day before answering her questions and she did not deny anything I was saying but demanded that we out of courtesy to her as a customer that we cancel her contract because she just does not want itWe cannot take responsibility for that Again, customer can cancel by paying the 25% restocking/cancellation feeWe will not place a full refund on her account Customer called on 8/24/and she gave me permission to charge her for the 25% fee, which she is fully responsible forToday I refunded the difference to both of her accounts and closed out her disputes with the banks Thank you for your time [redacted] Furniture City

To Whom it May Concern;When the customer came in to purchase we did expect the bedroom set to come in within weeksWe were not aware that it was on back order for a couple of months until we ordered itWhen the customer did call on 4/her sales rep did inform her that it was on back order until June and if she'd like she can either re-select for a different bedroom set or if she was OK with waiting we'd leave it on order for her and do deliveries, the living room set and what ever we had of the bedroom set then when the bed frame came in we would deliver that at no additional chargeCustomer said that she really liked that bed set and she was OK with waiting until it was availableAfter the delivery the customers spouse called pretty upset because their bed frame hadn't been delivered, however we did inform him that Ms [redacted] was aware and was OK with waitingWe offered a set of loaner rails so their mattress would not be on the floor, but the customer refused them because they said that they wanted what they orderedWere not denying their bed frame but we didn't want the customer with their mattress on the floorWe offered a couple of solutions but the customer didn't want any of themAs of today 5/ETA on the bed is first or second week of June, we are still offering the loaner rails if she'd like.Thank you [redacted]

Initial Business Response / [redacted] (1000, 7, 2015/11/24) */ Mrand Mrs [redacted] received their furniture on March and reported a problem on May to which a technician was sent out to adjust the headboardThe customer accepted it and the technician marked the report as completeCustomer later complained about the bed to the Acceptance Now program which is when they took over the issues and ordered replacement partsAcceptance Now's representatives were the ones having communication with the customer and sending out their technicians to fix the problemIf they would like we can discuss where they got the information of having days to either get a loaner or a new bed, as that is not mentioned anywhere on both Acceptance Now and Furniture City's Contracts Also, all the beds are displayed on the showroom at customer's reachThey have the opportunity and liberty to inspect the furniture and decide whether it is a good match for the customer, as we have many different styles with different budgets Unfortunately, there will be no refund or compensation since we are not responsible for the miscommunication between Acceptance Now and the customer Furniture City purchased a replacement part and gave to Acceptance Now's team to replaceBedroom set is now in good conditionWe will still try to service the customer in any future issues as long as it is possibleMr [redacted] still has an option of cancelling the contract and returning the furniture but will not receive any refunds, exchange or store credit for the amount that has been paid so far Thank you for your time and efforts in trying to resolve this issue Furniture City Customer Service Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/11/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) No we did email them back and forth and it is going to he said she said storyThe stores guys said there was nothing wrong with itWe also took video in a email and I have all the emails from themI will send the warranty from acceptance now on our contract and I will send the emails and the video to and from furniture cityWe had to deal with acceptance now because furniture city didnt want to fix the product that was sold from their store Final Consumer Response / [redacted] (4200, 19, 2015/12/07) */ ***Document Attached [redacted] We didn't even have it for a month when we started having problems with itWe bought it on Feband it wasn't delivered till march Final Business Response / [redacted] (4000, 22, 2015/12/10) */ If there was anything to take the blame for there would be no reason not to help out in any way we couldHowever, like mentioned before there is nothing Furniture City can do for the customer as enough has been done to resolve their issuesShe needs to contact Acceptance Now as they approved for the bed to be exchanged Thank you

Mr [redacted] did not accept the furniture because they did not expect it to be the way it was since it was an item ordered off a catalogThere were minor damages to the furniture, which from time to time are inevitable, however were fixed prior to second deliveryCustomer refused it simply because they did not like the experience from the first delivery and were very reluctant to let us redeem ourselves from not delivering to her expectations I am not sure how customer is getting a total of $ but it is more Furniture at their possession adds up to $2,? + tax + ? 1st delivery fee only = $2,Instead of $4,financed originallyAs per his Synchrony account of $1,the restocking fee for canceled items only was charged totaling $leaving the difference refunded to $ All of our contracts explain our policy as following; ? “All sales are final, No Refunds” Special orders are not subject to cancellation All Exchanges and cancellations are subject to seller approvalA minimum fee of 30% of the purchase price will be assessed (re-stocking fee) on seller approved returns, exchanges or cancellations Therefore, if a customer is still insisting on cancelling, they are fully responsible for all the fees that come with returning furniture Furniture City has continued to help the customer and deliver the furniture in the best condition, and cannot further assistAll rules apply for every customerHe is now being billed for the furniture he has plus the re-stocking fee and nothing moreManagement has approved a 5% off from the fee to only be billed for 25% 25%= $- $= $ I will be glad to explain any confusion Thank you ***

To Whom it may concern;The contracts with [redacted] First Finance are all e-signThe signature automatically comes up, that is how the bank does all contractsAll of our customers that go though that bank sign that way and we've never had any issuesThe sales person on the paperwork which is also e-sign is the signature to the manager who set up the accountWe've explained to Ms [redacted] that if we do modify the contract with [redacted] first finance, 1.- she would have to be present at the store 2.- we cannot determine the monthly payments or the APR they charge [redacted] First Finance automatically sets that upThere is no way we would forge her signature because the sales men must explain to the customer the contract and when they do if the customer agrees that is when the e-sign takes place and we have the customer sign the sales invoice, if not we do not go on with the contract We are still willing to change the financing for her but as mentioned before she would have to be present so we can check that for her and we can not guarantee that she will be approvedAlso, we would like the case numbers that she has field with the Police department , and [redacted] District attorney.Thank you [redacted]

Customer purchased 3/5/He signed a contract which states all sales are final and if they want to cancel they are responsible for paying the cancellation feeIt is simply our policyThe customer did not cancel hours after coming in like he statesSometimes when the customers come in to cancel, there are exceptions and they are approved, however his is not the caseHe will get billed for the 30% he is responsible for or we can deliver the furniture he agreed to.? Thank you for your time.? ***Customer Service

To Whom it May Concern;There is no way that we could of forged Ms [redacted] signature, the financing bank [redacted] ? [redacted] Finance is all e-signOnce the contract with [redacted] Finance is done they are the ones that generate the payments and the interest rate if not paid with in days However, we have no control of the interest rate this bank charges nor can we change itWe did offer Ms [redacted] to come in and finance with a different bank to lower the interest rate and her payments, and we would cancel the contract with [redacted] First Finance if she is interested.? We also cannot run any of her information or start up a new contract unless she is present.? We are still willing to do that for her as long as she comes inHowever, we cannot guarantee that she will be approved by one of the banks that offers the low interest rates.Thank? you [redacted] ?

I am rejecting this response because: I have submitted paperwork (dropped off in person at the Revdex.com in Fresno and emailed) showing that this is NOT my signature on this contractI have also submitted paperwork showing that the “sales person” on the contract is NOT the sales person who helped me Also, The delivery date was not January 20, 2018, the delivery date was December 21, They also checked a box on the contract somewhere saying I wanted automatic payments taken out which I did not agree to and did not find this out until I noticed withdrawal transaction on my online banking I never even seen a contract until I had to call and ask them to email it to meI have also file charges with [redacted] Police Department and the [redacted] District Attorneys office (case number available upon request) due to my signature is forged on this contractI have also called [redacted] *** Finance several times and they have made it very clear to me that they cannot make changes to the contract and that they just carried the contract and that it would have to be Furniture City to make these changes since they are the ones who wrote the contractI also was never told anything about daysI agreed to 44% interest with $payments once a month for two yearsThey did tell me that all they could do is have me come back in and try for new financing but first of all, I live over an hour away from the store and is not easy for me to get down there and second, I now owe over $in furniture on my credit and I told them I wouldn’t qualify and that they needed to fix the current contract to what I agreed to because I wouldn’t qualify for other financing.

Initial Business Response / [redacted] (1000, 5, 2015/09/11) */ Customer [redacted] purchased a mattress and foundation along with the mattress protector on 2/21/Customer sent an email on June 24th, The email stated that the mattress they purchased was sinking in the middle and included pictures, but were not sufficient to make a decisionThe technician was sent and new pictures were submitted and it was determined that there is no problem with the mattressHe did let us know that the foundation was broken which explained why the mattress could sink a little, so I advised the customer that I would have to submit that to our representative for him to determine what we needed to doThe reason why I asked to see how the mattress was set up was because like the customer explained, they did not purchase the metal base with us and we had to determine whether the issues came from a broken or unstable baseIt has happened before with other cases so every detail needs to be given to us to process claimsThe Representative got back to me right away and said that unfortunately there is no way that we can exchange the foundation for a new one since the warranty on the foundation is not the same as the mattressFoundations are only covered for daysAccidents are not covered through Sealy or Stearns & Foster, only manufacture defectsIf customer would have reported it sooner then it could have been done right away no questions askedThis is not a determination made by Furniture City since all decisions come directly from the companyThis is not a personal matter and I in no way mean to either avoid or not satisfy the customerI understand that because my response to their request was negative they can misinterpret it and think I simply did not want to help themI am only following rules and warranty proceduresUnfortunately, we were denied the opportunity to exchange her foundation for a new one since it is not a manufacture defect, but we are willing to help her on the price for a new one if they are interested Thank you for your time [redacted] Customer Service Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) As a first time customer of Furniture City, I felt like I was misinformed by the employees of the businessI was never informed that the foundation was covered for days after the purchaseAlthough, I called to the manufacturer Sterns and Fosters on September 17, that if there is a warranty on the mattress then it should cover the box spring as well.I also wasn't informed that if the metal frame wasn't purchased at furniture city and that could of been the reason, but the frame and the mattress is well supported on our frameIf that was the case I would of thought twice about buying a mattressI was only informed about if there was any problems it will be replaced for a year warranty according to one of the sale associates that helped me purchased at that time in February 21, I don't think this is personal of the employees from Furniture city, but unprofessional to their customers of misleading information to customersI also found it unprofessional that when I made a phone call to the manager and told her about the mattress she told me it has to be inches sinking in, and according to the manufacturer it's 1/inches in, not only that was the issue, but I suggested that a technician could come and see the problem, first my girlfriend e-mailed the business, and they didn't see it necessary, until we went to the furniture place and asked the manager to send a technician out there to see the problem, she said that they will send someone out, but didn't show for about two weeks in a half later, in fact my girlfriend had to call to make sure if they are going to send someone to our house, they send someone out the next dayOverall, the mattress is well supported with our metal frameSo I see no reason that it should of broke or why it can't be replaced? I'm not trying to sound like I am taking it personal, it's just the frustration of misleading information that took place in the time of purchasing Final Business Response / [redacted] (4000, 11, 2015/10/12) */ We have been speaking with different representatives about this issue and they have been giving us the wrong informationI apologize for misinforming the customer and for prolonging the exchangeWe were simply following the procedure we have known to dateI have just emailed the customer and told him we are going to replace the foundationThere is nothing wrong with the mattress so there is no need to replace thatWe will inform the customer once the new foundation comes in Best Regards, [redacted] Customer Service Final Consumer Response / [redacted] (2000, 13, 2015/10/17) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Customer has been emailing us at the store's email for the past days and I have already explained to her we unfortunately will not be able to cancel out the replacement dresser since she did not want to wait to order the same model as the rest of the bedroom set If she did decide to cancel she would be responsible for the restocking fee After a few emails exchanged back and forth and after showing her that the models look almost the same, she accepted for us to deliver the replacement Friday 7/28/Thank you ***Customer Service

I am rejecting this response because: I have submitted paperwork (dropped off in person at the Revdex.com in Fresno and emailed) showing that this is NOT my signature on this contractI have also submitted paperwork showing that the “sales person” on the contract is NOT the sales person who helped me Also, The delivery date was not January 20, 2018, the delivery date was December 21, They also checked a box on the contract somewhere saying I wanted automatic payments taken out which I did not agree to and did not find this out until I noticed withdrawal transaction on my online banking I never even seen a contract until I had to call and ask them to email it to meI have also file charges with [redacted] Police Department and the [redacted] District Attorneys office (case number available upon request) due to my signature is forged on this contractI have also called [redacted] *** Finance several times and they have made it very clear to me that they cannot make changes to the contract and that they just carried the contract and that it would have to be Furniture City to make these changes since they are the ones who wrote the contractI also was never told anything about daysI agreed to 44% interest with $payments once a month for two yearsThey did tell me that all they could do is have me come back in and try for new financing but first of all, I live over an hour away from the store and is not easy for me to get down there and second, I now owe over $in furniture on my credit and I told them I wouldn’t qualify and that they needed to fix the current contract to what I agreed to because I wouldn’t qualify for other financing

I am rejecting this response because: The response is all LIES and cover up! Of course this business is not going to admit their workers were rude and specific people or not going to admit they hung up on customers and refused to transfer the call. AGAIN...I told [redacted] I did not want to talk to her dye to her rudeness and lying to me about wat I was going to get just referring to emails, yes she did say the damaged product would be exchanged, so I called to clarify in which she stated she talked to a male supervisor which she did not proved the name and he stated he was unaware that I had a complete bedroom set in which both the dresser and mirror would be exchanged for a similar product. This is ridiculous going through this and this company acting as if they have done no wrong. If that were the case I would not be having to go through a complaint process! I would like my original dresser exchnaged to not have my furniture mismatched as I'm sure no one would. I hope to close this matter soon. Thank you

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Description: FURNITURE-RETAIL

Address: 1053 W. Patrick Street, Frederick, Maryland, United States, 21702

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