Furniture Liquidators

Revdex.com spoke to Dwight at business and the following was relayed: I spoke to the customer todayI have requested she bring in the pink slip to the store and then we will have the bookkeeper cut her a check which will be forwarded to the store and then sent to her much quicker than if this is handled in small claims court

Our customer service department has contacted and spoke with Ms. [redacted] She has been scheduled to receive service by one of our service technicians to repair her Love Seat at no charge. Ms. [redacted] seemed very satisfied with this resolution.

the customer knew there was a chance she was gonna get the floor model and that if she recieved the floor model she would get off the furniture the truck broke down the day of delivery and we gave her off for that the next day she was delivered the floor model she then notified the store that there was something wrong the sectional we attempted to send our repair guy out with no response for the customer we are still willing to fix the sectional

this customer came in today and picked up the chair did not mention any of this the customer want a more expensive set that cost a hundred dollars more so there for had to pay the difference with the tax I am sorry for any inconvince but the customer has all of her furniture

Revdex.com spoke to Dwight at business and the following was relayed: This has been an ongoing process in trying to resolveOriginally the customer ordered a black bunk bed along with other black furnitureThe wrong color was ordered by mistake, silver, and when the black was reordered it was on back order as it was out of stockI did previously offer the customer $cash back if she wanted to keep the silverWhen she did reply to our offer she informed us that she wanted the bunk beds to match the other furnitureI then offered to replace the dresser with a brand new silver one to match the existing bunk bedsThe customer did agree and this will be resolved on Friday

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThe chair that the business is claiming "came in, was delivered" never came inThe 1st chair we ordered was "discontinued" per Todd, the 2nd chair when it was delivered we called the same night on NOV 23RD and stated it was the wrong chair and NOT what we ordered (we ordered a BIG BOY they tired to deliver a chair that was NOT a BIG BOY)We also refused the delivery of the this chairThen on NOV 25th (due to the holiday we had to wait days to go back in) we went in person and Todd asked why we refused delivery of the chairWe told him as stated on Nov 23rd it was not the chair we orderedWe picked out another chair with Todd again another BIG BOY with lift and message unitsWhen they came to deliver the 3rd chair it was a Big Boy that was from the SALES FLOORAGAIN NOT WHAT WE ORDEREDWe called the night they tired to deliver it and received no answer and left a message for a call backWe refused delivery of the chair again this time as well but, their drivers said they were going to leave it until they brought the correct chairThe next day I called again as I never received a call back and spoke with Dwight who said he "Would make this right no matter what per his conversation with the Owner of the company" and, I said we would come in that evening around 5:pm ESTWe showed up that night as promised and were told there was nothing he could do for us and that he would sell us the FLOOR MODEL at $We refused this offer because the chair was valued at $every other time we came and we DID NOT order this chair and, it was a used FLOOR MODELMy mother was also NOT originally looking for a lift chair she was just looking for a BIG BOY recliner with heat and message BUT Todd offered to sell her a BIG BOY recliner with heat/message and a lift at a cheaper price due to all the frustration we dealt with from the 1st chair not being delivered (we setup different dates to get the 1st chair delivered before Todd finally said it was "discontinued)Dwight and Todd did nothing but lie to us through the entire process and, at no point did they go above and beyond to improve their customer serviceI told Dwight we WILL NOT PAY for a used chair that we didn't order and, we will DEFINATLY NOT pay double the value of a used chair we did NOT orderI told Dwight he can take his chair back and he refusedDwight was very frustrating to work with because all he kept telling us how he was offered the right salary to hire him for his job (3x we heard this story) and, not actually attempting to assist us with our issuesI told him he had "crappy customer service" which he responded "I had a mouth like a sewer"I see that Dwight also felt the need to mention "Mother and daughter came in, both heavy set"What does our weight have to do with the dispute we have? This is one of the reason why Dwight was very difficult to work with and unprofessional I called the Leasing Company and told them the same thing and they said they were trying to reach out to Dwight with no success to find a solution to resolve our disputeHowever the last time we heard from the leasing company they advise they still had no success reaching Todd, Dwight or the Owner of the company and, we have not heard anything since Regards, [redacted]

I have stated to the customer several times we had to send our repair guy out she is being very unreasonable about it and we have tried to get this resolved we have policies we have to follow the dresser is off track and I told her we will send repair guy we have contacted him and he is going to be getting ahold of the customer for a appoitment

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I was notified after and have the phone records to prove itThe company refused to refund my money unless I gave them back my original receiptI had to call the finance company to try to obtain the refund myselfYou promised a delivery date that you could not make, wasted my time and money Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***The rental agreement has a signature that is not mine further more it states lot rent is $per month, kent g*** was wanting me to Pay $plus late feesKent G*** states That he came to look at the home in feburary which is a lie we didn't even live there we moved out 2/6/2018, he did in fact tell me on the phone that it was in my best interest to fore close on the househe took me to court and refused to accept the application of my buyer till he got payment in full eventhough they had already paid their depositupon being served with the court notice for ejectment myself and my buyer requested a trial date and kent g*** dropped the allegations before going to courtmy buyer again went to him with application and he refused to accept the application demanding payment in full eventhough they had already paid himthey told kent g*** they would pay no more money and , kent g*** reply was "fine ill just evict the house" , kent g*** was told they would be hearing from an attorney

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I am responding to the letter of complaint from *** ***By the time I received your letter, the complaint had been resolved Mr*** has now reselected and his exchange is due to be delivered todayOrdinarily a customer is allowed to exchange a mattress set for the equivalent set but, to
satisfy the complaint, we did allow him to reselect.Thank you!
Furniture Liquidators

Response to [redacted]: On June 18, 2010, [redacted] and [redacted] Mobile Home Estates (the landowner), came to an agreement [Kent-Gault helps manage our parks, just FYI]. That agreement was to rent a lot space for his Mobile Home with rent being due on the first of every month. This signed...

lot lease agreement is standard for all landlord tenant transactions.   We own and operate 4 mobile home parks with roughly 200 families. We are affordable and fair to each one of our families. We take customer service very seriously.  Every tenant that lives in our park has a standard lease agreement that complies with South Carolina’s Landlord Tenant Act.  When rent is due is clearly stated on each lease.  Each lease gives us the right to pursue eviction if rent has not been paid in a timely manner.  I got a call February 13th from the [redacted]’s saying they were wanting to sell their doublewide that was located in my park on [redacted] Road and move to another place. They asked me to come look at this doublewide to see if I wanted to buy it. I went to look at it a few days later. Even at that time they had not paid February rent. I looked at their home and decided against buying it due to the price; I even recommended to them what they might want to do to advertise this home and get more exposure. Obviously, rent does not stop when someone is selling their home, so the $200 a month rent still applies. For some reason, the [redacted]’s just quit paying rent, and February was past due. I did take out an application for ejectment due to non-payment of rent because the [redacted]’s told me that they were not going to pay anymore rent. Landlords evict when rent is past due. The [redacted]’s found a buyer a week or so later. I took a park application from the buyer dated 3-8-18. I ran a background check on this possible tenant and approved this tenant who was buying their mobile home, and I canceled the ‘ejectment application’. I agreed to rent my lot to the buyer of their home, but all lot rent must be current of course before any new lot lease would be signed. Just because someone is moving does not give them the right to refuse to pay rent per our signed lease agreement. To make a long story short, the buyer of their home finally agreed to pay the [redacted]’s past due February lot rent and signed our new lease for that lot space on March 20th, 2018. I even waived the $5 per day late fee which is stated in our lease agreement; this late fee would have been an extra $215, due to February being paid 43 days late. We did everything we could to assist the [redacted]’s in selling their home……recommending to them the best way to sell it, and as I said even waiving the $215 late fees due, nor did I require them to pay the magistrates fees for ejectment. Their gripe is simply they did not want to pay February rent for whatever reason? I never understood this but we moved on and we helped the buyers of their home out. Sincerely, Mitch G[redacted] Nick P[redacted]

In early 2013 we purchased a living room set from Furniture Liquidators in Seymour, IN. We were somewhat skeptical about a few of the features but when we asked the sales person about them we were assured that there had never been any issues.

After having the items only a few months, we started experiencing issues. The buttons that we were assured would not come off, began popping loose. They were fixed but the feeling that we had been misled to make a sale became more evident. There were additional problems that were reluctantly fixed.

After having the furniture less than a year, the real problems started. The frame and reclining mechanism began to malfunction. Conveniently, each time we called to try to get the problem taken care of, the gentleman that we needed to speak with was not available. Our calls were never returned and as such the defect was never fixed.

As we could not get any service through the retailer, we wrote the issue off as a bad decision on our part and we'd just live with it until such time as we could replace it with a quality piece. However, over the holidays this year while entertaining friends, one of our guests went to sit on the sofa and was nearly injured when the whole thing came apart. When I turned the unit over to see what happened, I stumbled across the manufacturer's tag and after a quick search for their information was in contact with the folks at England Inc, in New Tazwell, TN. They kindly informed me that this would have to be handled by the retailer and gave us their corporate customer service number.

Once we called the service number they informed us that they would be glad to come out and take a look at the defect....FOR A FEE, since it had been 2 years since we purchased the items. When we explained that if our calls had been returned it would have not been so long. They informed us that we should have called them.

I understand that some products are better than others, but when you take a chance on a product based on the fact that it comes with a warranty that will address issues that may arise, it should be expected that they deliver on the warranty.

The service and warranty offered by Furniture Liquidators leave A LOT to be desired and England Inc offers no help in dealing with the retailers that represent their product.

They are nice to get your money, but RUDE as ever when you call them about the furniture breaking in under 4 months!! And being that she was RUDE, I will never refer anyone else to them nor spend another hard earned dollar there. Hell they should be nice and try to come up with a resolution in case things like this do happen being that the customers keeps their business afloat.

Our customer service department has contacted and spoke with Ms. [redacted] She has been scheduled to receive service by one of our service technicians to repair her Love Seat at no charge. Ms. [redacted] seemed very satisfied with this resolution.

This store neglected to process a refund due to me in a timely, decent manner after I declined a ridiculous payment plan. They were very unhelpful.earlier this month( first week of Feb), I came to the store to possibly purchase a sectional. The lady I dealt with initially was pleasant enough & assisted me n the attempt to set up a payment plan. I put about $387 down using my Bank [redacted] to make it an even $1000 that would b financed. The $169/mo plan was NOT one I was willing to work n my budget but I asked for a couple of days to think it over, possibly getting something else. On Feb 13th, I informed [redacted] that I would not b proceeding with a purchase because it wasn't a plan I could work within my budget comfortably. I was told then that it may take a few days for my refund of the $387 due to some paperwork process & an "approval", n which I questioned her about because I didn't purchase anything. She then informed me that I should have my refund by the following Thursday, the 19th. I called again Wednesday the 18th to b sure whatever paperwork needed submitting was done because I had yet to receive my refund. Again, I spoke to [redacted], who rudely informed me that she doesn't make the rules & it's not n her hands anymore. I asked for their corporate office number which first she lied & told me there wasn't one. Then she tells me it's an inside number & she can't give it to me. The following day, Thursday the 19th. I get a call from [redacted], lying & telling me someone had been trying to reach me all week because they needed my credit card info. I asked why after all that time & at least 2 conversations no one asked me before. I also informed her that I had heard from NO ONE, nor did I have any missed calls or msgs. She tells me AGAIN it would b a few days for processing. I called Tuesday, Feb 24th & AGAIN questioned the delay. After being put on hold 3 different times by [redacted], I spoke to some gentleman who repeated the same information [redacted] had for the last week or so. During THIS conversation I was then given the so-called "corporate" number. I didn't have a chance to call it that day due to working late. The following day, (yesterday) Wednesday, Feb 25, I go TO the store because I forgot the piece of paper I had the "corporate" number scribbled on while rushing to work. I enter the store & one associate approaches me ready to sell something & I tell her I was there to find out why my refund is still being delayed & why I have to keep asking about it. I hear [redacted] say,"What have we done now?!" I politely tell her why I was there & she calls the "corporate office" n Havelock & tells them that I'm n their store upset & asking about my refund. She then tells me the store accountant had just stepped out & that they had done all they could do at their store. I ask why the process had been delayed to begin with & she rudely tells me that I had all day to contact "corporate", the same number she told me I could have almost 2 weeks ago. At that point, I tell her about herself & her attitude, & their poor service. I then ask for the "corporate" number again & called on my way out of the new Bern store. I spoke to [redacted] first, who was rude as well & offered NO information except that the store closed at 5, it was 4:40pm at that time. I called back about 5-10 minutes later & was stalled & ran n circles until I asked for manager. [redacted], who told me she was the manager & accountant too rudely stated that the refund had already been taken care of the previous day. It had NOT reflected n my account & I told her so. She THEN told me it takes a few days before it will show up. I asked y am I being shrugged off & given the runaround about my own money. She hung up on me. I called again and told them all about themselves & their disregard for my concern about my issue being handled properly & that I shou have to keep tracking them down or dealing with their attitudes when I am owed MY own money. I was never given any paperwork, I never set up or agreed to anyone's payment plans. And as of today, Thursday, February 26th, there is still NO sign of my almost $400. Desired SettlementEvery dime of my money back. I won't deal with this company or its affiliates again after all this trouble. They can NOT rightfully keep my money.

On 9/2/14 I paid a $100.00 deposit on a new mattress and box spring set. The next day I lost my job. I went back to ask for refund and they refused.On 9/2/14 I went into the store to purchase a new mattress and box spring set. I saw one I liked, Model [redacted] for $426.99. The manager said I could put it on layaway for $30.00 but I decided to put $100.00 cash down so there would be less to pay down in future. The next day I lost my job. I went back to the store and asked for a refund and was told I could probably get one but to come back when the manager was there. I went back and saw the manager, who turned out to be the same person who sold me the bed. He refused to give me a refund, I had to go back again to get a copy of the receipt, and I saw him make a copy of the first of two pages only. The second page was a form to request a refund. He refused to give me that form. I need my refund because I am unemployed I was never told that the deposit was non refundable. Desired SettlementI want a full refund of $100.00.