Furniture Mart

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, I should be compensated in some way for my inconvenienceA discount off any future purchase would not be an acceptable compensation, as there is no way you could ever expect me to shop at Furniture Mart again knowing that it takes months to receive the merchandise Regards, [redacted] ***

We have attempted several times to schedule repairs, but Mrs [redacted] has not been cooperative in allowing our people to come to her homeWe have experienced, professional carpenters on staff and we're happy to make repairs to her satisfactionHowever, we will not pay a third party to do what we can do with our own people

We are still awaiting a shipment from this vendorOrders have been delayed because of a strike at the docks on the west coastAs soon as we receive a shipment, we will happily replace the damaged chair

Complaint: [redacted] I am rejecting this response because: I did sign the form stating that everything seemed to be intactHowever, that was based on frontal views of the furnitureI admit that I did not pull the bedroom set from against the walls to inspect the backs of the itemsWho does that? I still haven't moved the entire bed as it is to heavy for me to do soI purchased over a thousand dollars of NEW furnitureMeaning I expected everything that I purchased to be unused and not damagedIt really disappoints me that this company has turned out to be not only unprofessional but dishonest Regards, [redacted]

This issue has been resolved and repairs have been scheduled.Tell us why here

This customer opted to pick up rather than pay a delivery feeShe paid us to assemble the set, which we didShe complained about the time required to assemble, but we assembled as scheduledShe then complained about a couple of scratches on the chairs.We agreed to replace the chairs for her and ordered replacements from our distribution centerThe replacement chairs have been received in our store and are ready for delivery to the customerShe has had use of the chairs that were originally delivered, and we're waiting for her to schedule an exchangeSince we have agreed to the exchange, and she has not been without product, there will be no refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] WE did just receive the final delivery/exchange last weekThis has taken monthsI should have shopped elsewhere! Too much time invested on my side as well as energyCustomer service was horrible; Delivery people were dropping furnitureStore manager was condescending; the only person in the loop that was consistently helpful was our sales associate, Kari [redacted] from the Shakopee Store

Delivery was completed and customer signed receipt saying merchandise was received in good condition before the delivery team left her residenceWhen we originally heard from customer after the delivery was completed and signed for, we questioned our delivery team who told us that the piece was not placed against the wall, but left a few inches from the wallBased on signed receipt, and statements from delivery team, we can only conclude that damages occurred after our delivery team left the residence, relieving Furniture Mart of responsibility

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by Furniture Mart regarding complaint ID Regards, [redacted]

We are aware of this customer's issueThe daybed is clearly priced as it was sold to him....bed, spring and one mattressThe additional spring and mattress are available at an up-charge, even though they were not shown on the price tagBecause of the confusion, we offered the customer a
discount on the additional piecesHe refused and decided he wanted to return the pieces he bought, so we agreed to that and to a refund of the full amount of his paymentBecause he paid with a debit card, the charges were not reversible.We processed the refund as a checkChecks are issued from our corporate office and are usually in the customer's possession within seven to ten working daysHe will have a check soon
We apologize for the confusion, and have issued a full refund as he requestedHis primary complaint is that he did not get a refund on the spot, but that is an issue out of our control because of the payment by debit versus credit

Delivery has been completed and we've issued a $*** store credit for her inconvenience

I paid for brand new rocker recliner w/swivel base, 11-26-Still haven't received recliner nor heard form Furniture Mart, it is 12-26-
I paid for brand new rocker recliner w/swivel base$plus $for swivel & $for deliveryChair was delivered w/base on backwardsFurniture Mart delivery man worked on chair days later, couldn't fix, so took itI talked w/delivery dept manger, when would I get chair back? On 12-18-18? He couldn't tell meIt is 12-26-18, still haven't heard from Furniture Mart since

This mattress was inspected and it was discovered that the issue raised was not covered under the Manufacturer's warrantyUnfortunately, we are not able to do more for this customer

We have attempted several times to reach the customer at the number provided on this message and on the invoice we have in our systemPlease reach out to our office at ###-###-#### to rectify this situation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

RE: Case #***Thank you for contacting me regarding the complaint filed by *** ***I have been advised that all exchanges, service calls, and pricing issues have been resolvedI apologize for any inconvenience we have caused and hope that *** *** is happy with the orderIf
there are any remaining issues, we would ask for *** *** to contact us for resolution

Revdex.com:
"line-height: 150%;">I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, I should be compensated in some way for my inconvenienceA discount off any future purchase would not be an acceptable compensation, as there is no way you could ever expect me to shop at Furniture Mart again knowing that it takes months to receive the merchandise
Regards,
*** ***

Customer's delivery of merchandise has been satisfied

This issue has been resolvedCustomer has agreed to take a cash discount on a new purchase in exchange for waiting for her back ordered furnitureDelivery will be done free of charge when back ordered items arrive

Complaint: ***
I am rejecting this response because:
The facts are INCORRECTYes, I opted to pick up the table set after reading reviews on how the delivery men of the company destroy houses!! I did not have any complaints until I got to the store to pick up the setThe first chair I touched nearly slid apart because it was NOT properly put together; the screws were NOT fully put into any of the chairs or the table!! out of the chairs were scratched up---on both the wood and leather! Someone at the store attempted to fill in the deep scratches with a black permanent markerAnyone would be upset when they've paid over $for a table and the company damages it!! I agreed for the replacements; the store manager said that they would be in on her next truck that following WEDNESDAY (days later) and they would be delivered to my home free of charge for the inconvenienceI called the store on Friday since I had NOT heard from anyoneThe manager stated the chairs were in but they had yet to put them together but they would be assembledShe called days later and stated the chairs were now together and I could come pick them up(This is AFTER she stated they would be delivered to my home free of charge for the inconvenience) After reminding her about the delivery, I was told she " would have to figure out if/when she could fit me in because it's tax season and she's booked"!! THAT IS NOT MY PROBLEM!! Here it is weeks later and I STILL DO NOT HAVE MY REPLACEMENT CHAIRS! So no, you're not waiting on ME to san exchange--- that is the store manager failing to inform you all on what she has failed to do!I don't see how this "company" believes this is acceptable service!! I don't care if the damaged chairs are in my home----- I paid for NEW, DAMAGE-FREE CHAIRS that YOUR employees messed up and then attempted to perpetrate them as being undamaged!! If people are paying a fee for set-up: things should be set up properly and SAFELYHad I not checked, those chairs would have collapsed to the floor the moment someone sat on one! If I wanted scratched up chairs I would have bought them 'used'!! And now I'm expected to deal with it and continue waiting because people who made purchases AFTER me are now the priority?!! Furniture Mart slogan: "Best Prices, Best Selection, Best Service"?! But a customer has to go through the ringer for the "NEW" merchandise they paid for! This is ridiculous!!Regards,
*** ***