Furniture Mart

Review: I purchase a bedroom set back on Feb.18,2015 was told that my inspected arrived time of which my merchandises to be here was on March 5,2015 so I begin calling two weeks after the 5th I was then told that my my bedroom set would be in on the 26th it has now been two months when I called last week I was that my bedroom set was in then I called back to see what time the delivery was for then was told that only the dresser mirror in not the bed itself and they don't know when it will be in I ask for my 2400.00 back once more they told I would have to talk to [redacted] I have been calling for this [redacted] person sense last month he having yet to this day contracted me yet.Desired Settlement: I want my hard earned money that I have worked for back right now that is all I want from this company what is minds.

Business

Response:

This issue has been resolved. Customer has agreed to take a cash discount on a new purchase in exchange for waiting for her back ordered furniture. Delivery will be done free of charge when back ordered items arrive.

Review: 2 weeks ago we go to Furniturw Mart we bought a set of dining table and chairs the service name [redacted] she is very nice about the service, 2 days ago 9/10/2013 at night when I sit and eat dinner with my daughter the chair I was sit just broke one of the leg I was fell down very bad, and the next day I call the Furniture Mart I told them abot what is happened and they told me they will call me back but after work I come home I ask my husband did they call you yet he said no one call, and I take the chair bring it back to the Furniture Mart when I come in the man stand right there can't server me he call the lady in the service desk to talk to me, but when I told her about the chair is broken like that she said because is not them is the person who put them together, but I was told her that not because the way has been set up , they broke is broken by the line when the manufacture seal the steel very little and unsafety for the customers sit on, i'm only 120lbs when I sit on that they broke like that if the person heavier than that what will happen or if a lady is during the pragnancy when they sit on that and fell down what your thinhgs, but she said the way you broke is not just because you sit on it, she said she can't do anything that's the serveice she gave to her customer when the dining set just paid 599.00$ not even 2 weeks, all I need your help is contact them and let them know this is agiants the law suit, the products they sold to the customer the way they make is so unsafety .Thanks you for your convience to helps everyone to get the right..Thanks agianDesired Settlement: they need to call us to said sorry about the service they have and what they can do to make the customer satifies.

Business

Response:

The problem with this customer's chair was a result of improper assembly. Customer elected to save assembly fees and attempted to assemble themselves. Even though Furniture Mart is not responsible for damages caused by improper assembly by the consumer, we are offering the customer a fully assembled replacement chair at no charge.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I call them on monday and ask them what is going on with my return chairs and they told me that they have to give me those chairs back ,but I told them that I don't want those chair again, because those chairs is not safety at all and I all I want them to change for me 4 differents chairs if the amounts of the chair is different I will paid the different but they said they give me those chairs back...so it's ok with that but if anything is happen like that agian what they will do for the customers? or they will acts the same way like this case to the customers..thanks you for your helps this is very helps for all of us..thanks for the Better Business Beaurau....Keep protects everyone if your can....Truly thanks agian :)))))))))