Fusion Auto Sales

Revdex.com spoke to Ralph at business and the following was relayed: This has all been straightened out with the customer and is now resolved.

In regards to complaint ID [redacted], the lien release has been provided and this has been resolved. Please advise if any additional information is needed. Sincerely, Robert Benedetto President & Owner

This is in response to a complaint made by [redacted] who purchased a 2004 [redacted] from our dealership on August 31, 2017. Our policy is that if there are any issues with our vehicles after the sale, the customer needs to bring the vehicle back to our dealership and we will have it looked...

at by our mechanics. While we informed the customer of this policy, he repeatedly took the vehicle to other mechanics who inaccurately diagnosed issues. Each time, we had the vehicle brought back to us and took it to a reputable dealership for service. Each time, the dealership was unable to find a problem. The first time the customer said it was diagnosed by his mechanic as having an issue with the idler pulley, the next time it was the transmission, then it was the transfer case. Prior to selling this car we had the oil and oil filter changed on 8/17/17; we had new tires put on 8/22/17; and we had the emergency brake cable replaced and rear break calipers, pads and rotors repaired on 8/24/17. Then on September 15, we had both front upper ball joints repaired. This totaled nearly $1,000 in work. Fusion Auto Sales acted in good faith to evaluate all concerns regarding issues with this vehicle. Our representatives took a significant amount of time to work with the customer.  Sincerely, Rob Benedetto Owner, Fusion Auto Sales

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com spoke to Rob at business and the following was relayed: This has been resolved with the customer. We replaced the radiator for the customer and replaced the PCM Module for the issues he reported of intermittent wipers that we could not duplicate.