Future Nissan of Folsom, Inc.

On February the customer was at the dealership on separate times, dealing with our sales person *** ***The only time they spoke about the vehicles warranty was a discussion about the vehicle being branded as a certified vehicle through *** and what that did cover.The customers
claim that the salesman intentionally concealed critical information that will would of effected my purchase decision, the salespersonwas NEVER asked about battery coverage or expected battery lifeIf the salesperson would of been asked about specifics of the factory warrantyon the vehicle and not the certified coverage the salesperson and customer would of gone directly over to the service department to find the answer to their question about the battery factory warranty and the types of coverages. Our sales person clearly remembers talking about the certified warranty and the coverage that certification extendsThose coverages are brandedon the vehicle with *** propagandaThe *** certified coverage starts on the original in service date of the vehicle and goes to 100,up toyearsAs the customer pointed out they did return on March 17, and inquired to our service department what was the factory warranty onthe used *** Leaf battery and they were informed that on their model based upon the their Vin number the coverage periods and the two separate warranty restrictionsI do not believe that the customer was lied to or mislead by our sales person or sales manager This I believe is clearly the customer finding out that the coverage of the factory warranty and what they were hoping for are different items andthe customer wanting to blame the sales person --- we are not going to make a offer to settle this claim, the salesperson did not mislead the customerThe sales person / dealership did not intentionally or unintentionally mislead the customerI am sorry for the misunderstanding but I clearly believe that the customer heard what they wanted to and then later wants to pass the blame to the salesperson who had no such conversation about factory warranty coverage

*** *** *** was emailing and texting our sales person, *** ***. In the conversations *** *** was inquiring about several vehicles; the first being a Toyota Prius. She then mentions Corolla, Jetta, Civic or Fit. Our sales person, *** ***,
sent her information on a VW Jetta and she set appointment to see that Jetta. She stated that she was looking for insurance reasons and she was not happy with her current vehicle, Nissan Sentra, due to lack of trunk space. *** purchased a VW Jetta on 8/18/2015. She was happy with that fact the truck space was sufficient to accommodate hers sons belongings. On 8/20/*** contacted our sales manager, *** *** via email. This time she was wanting us to locate the Honda that she traded in to our sister store, Future Nissan of ***. Apparently, *** had traded in her Honda and purchased the Sentra awhile before she came to us and purchase the VW Jetta. Since *** had traded in the Honda to one of our Future stores *** made the effort to do a search in all of the Future Automotive Groups inventories. *** was not able to locate the Honda and it was assumed the Honda had already sold. *** then contacted *** and informed her that the Honda was not available. *** has since asked us to locate a "duplicate" of what she traded into at Future Nissan of ***. We have not ben able to accommodate her request

I am rejecting this response because: so to replace a fuse it is $5,500???????? My friend replaced the fuse for $I realize there is a markup on parts at *** but really??

In this case upon first inspection the vehicle did have the wrong battery. Should have been gel battery and the vehicle had a liquid battery. That battery needed to be changed regardless. Upon the second inspection we found that wire in main fuse box had melted. We
recommended to replace the melted harness/wire (fuse); customer declined recommendation. Customer may refer to their copies of Repair Order *** and Repair Order *** where notes state just this

Dave,
I reviewed the Revdex.com complaint that you left with meI can understand where Mr*** is confused by the verbiage of the warranty, but the charge on the original repair order *** is valid
As stated in page of his warranty booklet the warranty for a genuine Nissan REPLACEMNT
battery is months, with the first months of that warranty being free of chargeThe original equipment battery is covered by the original year 36,mile warranty that comes with new vehiclesAs far as I can see, the battery that was replaced on September 27th, was the vehicle original battery, which would have been well beyond warranty replacement
The only caveat in this scenario would be if Mr*** had previously replaced his battery and we were not made awareI see no paperwork for previous battery replacement noted or present
Please let me know how you would like me to proceed with this complaint
*** *** Parts and Service Director
Future Nissan of *** *** *** *** *** ** *** *** *** fax

I am rejecting this response because: I never replaced the battery until *** *** told me had tooThe warranty does not say anything about monthsIt says of the battery has to be replaced up to months, I should have gotten charged at a lower rate for the battery and not charged for the labor

We continue to get no where, at this time I am unable to help you resolve your complaintIf you wish to pursue this through the courts that may be your only option remainingWe have offered our assistance on three different responses, at this time the Revdex.com can close this complaint as a unresolved between customer and business. Respectfully, *** ***Future Nissan of Folsom

When I bought my car, a *** Dart from Future Nissan two years agoThe dealers were trying to sell me the Extended Warranty which I keep refusing to buy, because I knew the warranties really never pay for anythingThe rep who did my contract kept telling me I should buy the warranty because it is different now, “it covers bumper to bumper,” their exact wordsI have had bad experiences buying Extended Warranties because when I have bought them, and every time something goes wrong in the car, they always say “sorry mam this is not covered by your Extended Warranty.” The reason I didn't want to buy Extended Warranty, because of this and I knew they wouldn’t pay for anythingAfter he explain everything to me, I finally said, okay go ahead because apparently the Extended Warranties cover more now than before and I thought I wouldn’t have any issues when needing to use that warranty. Now my car has problems with the wheel bearing/hub assembler and It will cost me $Extended Warranty doesn’t want cover it and I have to pay out of my pocketSo it’s like I am getting my car fix for $plus $2,for the price of Extended Warranty It is like I paid $2,just to get my wheel bearing hub fixThis Extended Warranty should be against the law to sellSelling Extended Warranty its been going on for decadeWhen selling insurance and you know, your not gonna honor it, what you telling people to buy it or practically force them to buy it, that’s a scam, and intentionally scam that person, knowing what your selling aint real Before this current *** Dart incident, I also had got fooled by Nissan in ***, I was buying a new car and they trying to sell me the Extended WarrantyWhen I refused to buy it because I knew it was a scamThe Rep told me I have to buy it, because of my bad credit, no one will want to finance my carI was desperate for a car so I said, okay I will buy the Extended Warranty*** *** Financed my car, so they called me to verify my information, the lady who called me said, “why did you buy Extended Warranty when you’re buying a new car? You don't need it.” I said, “the dealership told me I have to buy the warranty because no financial institute wants to finance the car because of my bad credit.” She said, to go back there and tell Nissan you want to take off the Extended Warranty that you don't need to have itSo I did what she told me to do, I called Nissan and they didn't want to talk on the phoneSo I drove back to *** Nissan and demanded them to take off that Extended Warranty I didn’t want to buy to begin withOf course they won’t return my money and take off the warranty, so I returned the carThey had no choice because they had lied to me, so I cancelled the $2,check I wrote them for the down payment I don’t really know who to talk to or what to expect from California Department of Insurance on what they can do for me or this kind of issueI was hoping there would be some sort of positive outcome, you could do for me more, in my situationIf they can do this to me; it makes me wonder how many more people like me, who lives pay check to pay check, and when they need to buy a car for transportation can just be lied to, so the business can make a more extra money$2,is almost my whole check for two month, so for them to take it away from me by lying and getting away with it, is just completely wrongI believe something needs to be done to these dealerships, they’re all the same, it doesn’t matter the name of the dealership or who owns it, it is that they should be banned on selling an Extended Warranty they never honorIt is not like it is $or $scam, its $2,I call it scam because cause they never honor it, they know exactly what they are doing, and how they can get away with it It is my word against him, but I would not buy that Extended Warranty, until he told me it covers bumper to bumper, meaning anything that would happen to my car is covered including the bumper, his exact wordsOr else I would have not bought it$2,is a lot of money to receive nothing in return and I work hard for my moneyI paid what they had told me to pay and that was for bumper to bumper meaning whatever goes wrong with the car even the bumper itself, it will be coveredBut yet when I overlook my contract with a friend, they point out he must have marked something elseMeaning he knew exactly what his doing to cover their endThis extended warranty I didn’t fully understand the terminology of what was in the contract and when asking for explanation he then reassures me it is bumper to bumperThis whole issue of what he told me what the warranty covers versus what is in the fine print may all be verbal and not written so they can get away with itBut logically thinking would I buy an extended warranty and practically force me to buy it, after all the bad experience, I have.? Thank you for taking the time reading my letter of complaintI just hope you can help me with this whatever you can help me, it will be greatly appreciatedIf you need anything or have a questions, please do not hesitate to contact me to the address or phone number above this letter Sincerely,

I am rejecting this response because: I certainly expected these people would deny their wrongful behavior. I am not saying they passed the wrong information, But I do believe they intentionally withheld the important information about the battery warranty and intentionally misled me to believe that the battery coverage is good for 7 years. As a person who never had a [redacted] car or an electric car before in my whole life, how do I know there was a difference in the battery coverage that would differentiate between "degradation" and "defect". In fact, I didn't even heard about those two terms until I walked in to their service last week about an issue with the car batter. In this case, when I asked the sales about battery warranty, the sales simply said the battery warranty is good for 7 years, period! No more information added. I wouldn't had any prior information to inquiry further since I had no idea there was a difference. This is like you buying a house, you will not know what kind of issues the house had, so the seller is obligated to disclose any information they knew about. That is the law! The seller can't sell a house with termite without disclosing that info and later claimed that the buyer didn't ask that information.  I will stand my ground and state the fact that the sales person and their sales manager intentionally withheld the battery coverage information, which misled me into buying their car without fully knowledge of their battery coverage terms. If I had known that there was hidden terms under their so called "7-year coverage" and the so called "degradation" coverage is only good for 2 years, I would have never consider buying that car. I am not sure how many more customers had been tricked the same way, and I think there should be some actions done to prevent that. I insist my previous request to this car dealer.

I am rejecting this response because: What  this man is stating is a lie! when I called and talked to the manager he told me there was nothing they could do and they would NOT help me, that is the only reason why I went to [redacted]. Then the internet director tried to call the next day, he left a message talking about the negative [redacted] review which I still have his messages. Never once did he or anyone from future Nissan offer to help. you don't sell a hunk of junk for 11950$ plus 200$ for a GPS they required me to pay for.  Also if anyone goes and checks out all future Nissan of folsoms [redacted] reveiew you will see a lot of similar storys to mine. This place is a sorry excuse for a dealership. As I stated in this I already know whats wrong with the car, the rear end is bad and has to be re-placed which is $1600 for the part and $600 for labor. Its obvious that this is a joke to future Nissan, but putting my children at risk is not a joke to me.

I wrote you guys last week to tell you about my tires not being reimbursed for the full price of my tires, my complaint # is [redacted]. The same left front tire that I initially had problems with went flat after 2 days of purchase. I went back to the tire shop and they told me that my rim is cracked...

and that is what is digging into the tire. I called the Sales Manager ([redacted]) and informed him of this problem and he told me that there is nothing that he could do for me because he is already reimbursing me for 2 bad tires (all of my tires are bad). I told him that I am trying to go through him to get this problem resolved and didn't want to purchase new rims and have them reimburse me. He told me that there is nothing more that he can do for me and that I probably hit a pothole. When the tires were the problem, he said I shouldn't have gone to a third party and should have let them fix it for cheaper. Well now I am trying to do that. My vehicle is a Certified Pre-Owned vehicle and the paper says there is a warning for the tire pressures being low. So Nissan just never fixed it and sold me a car with bad tires and broken rims. My car has a donut on it and I have had no car for almost a week now. Nissan consumer affairs called me yesterday and said that I have to go through you guys since I already filed a complaint with you over the tires. I don't know what else to do, can you please help me?For all of my rims to be fixed because all of the tires were shredded and now I'm thinking it is because of the rims. I might have to buy new rims in the meantime and I would like a reimbursement in that case because I can't live without having a car that I am paying for. I wanted to get the car fixed by Nissan so I wouldn't have to do this on my own and then ask for the reimbursement.

I told Nissan I dud nit want the volkswagon because of the turbo did not feel comfortable with it and wanted to keep my car I came in with. They kept pressuring me,pushing me to take the volkswagon and I told the I did not want specifically because I did not like the turbo. I should not have to be forced into taking a car when I told them I had a specific issue with the turbo. I was not happy with the Volkswagen as they indicated.
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to n.

Please have customer explain what part of my previous message was not true.

you are misunderstanding what portion of the factory warranty you are reading and in doing so trying to make the dealership responsible for a refund that you are not entitled to. This Revdex.com complaint is unjustified, the base factory warranty on your battery from the time the vehicle was new is 3 years or 36,000 miles. If the battery was replaced during the factory warranty period it would of been replaced with a battery that had a longer warranty. This clearly was not the case, the other portion of the battery warranty you have referred to is the factory coverage of the Nissan Hybrid battery. You are more than welcome to do your own research to find our on your year vehicle what is the base factory warranty on the vehicles battery. We are not trying to over charge you, the factory will not pay a claim when the base factory warranty has expired. In this case that was your 3 year or 36,000 miles. Regards, [redacted]

My name is [redacted], I am the [redacted] Future Nissan of Folsom. I first learned of Ms. [redacted] complaint with her vehicle from one of my sales managers who spoke to her on the phone last month. He invited her into the store so we could look at the vehicle. She never took him up on that offer...

instead she choose to use social media ([redacted]) to air her complaint. After her [redacted] posting I had my i[redacted] call her to try to set another appointment to have her vehicle inspector. To date he has made several call's and left several voice messages with no response.The customer did purchase a 2008 Ford Escape with 94,000 miles on it, she bought the vehicle "As-is" with out a warranty. She stated she paid $12,999.00 for the vehicle. The contract actually reflects she paid $11,988.00 for the vehicle. She also mentions the interest rate and the total cost of the vehicle after financing, all these things are just a cost of buying a vehicle that we have little control of. Ms. [redacted] mentioned she wants the car paid off, contract canceled and people fired. None of these options are going to happen. What we are willing to do is have the vehicle inspected at our cost. This is the same offer that we made her last month. Were not looking for her to come in and think that she calls all the shots, on the contrary we are willing to do this as a customer good will offer. We are not promising to repair the vehicle at our cost, once we look at the issues we will address any remedy. The remedy may be a 50/50 split on parts and labor or something along those lines. The bottom line is if she had the vehicle brought in already we would be able to know what the issues are. the comment she made that we were too late to offer some assistance only to write you and now ask for assistance is a little confusing.

To whom it may concern: Mr. [redacted] came into the dealership and purchased a used vehicle on Friday April 7th, 2017.During the course of the negotiation for the vehicle we came to terms of a selling price of$22,500.00 plus fees. They vehicle that he ended up buying had a wholesale value of...

$25,699.00and a retail value of $27,888.00 that included a low mileage add of $2,783.00 per Kelley Blue Book. Mr. [redacted] brought to our attention after the fact that at highway speeds 70 MPH plus he gets a tirevibration that we told him we would be happy to have Les Schwab tire center take care of since wehad them balance the tires as part of our safety check.  (at 65 MPH / the speed limit that we had testedwe did not notice a vibration at all.) The contract that was signed that evening is the same contract that we sent to the bank for funding, whatMr. [redacted] is experiencing is a little buyer’s remorse. He negotiated a great deal, he needs to enjoy thetruck that he purchased. Sincerely, [redacted]Future Nissan of Folsom[redacted]

Good afternoon sir I accidentally rejected the outcome of this action. I'm satisfied enough I'm sorry for the inconvenience the dealer called me and we figured something out

I said, if you want to check you can, but has to be weekend. And I only want you to refund my money that I refuse to buy the Extended Warranty that you didn't want to honor. I wasn't asking for anything, I was not asking you to pay my bills that I already paid when you refused to pay. I was not asking for any money except what you owe me. If not I just had to go court and file a complaint, and I will take my chance to court. Who you think they gonna believe its my words against your sales person who lied for living to make extra money or a person whose making a honest living. When a person verbally tells you this and that and deliverately mark something else, that is a scam no matter what court will go. Yeah  I will see you in court.

The vehicle in question was purchased on 12/26/2015 --- the customer purchased a used [redacted] Dart with at the time 29,000 miles. She was offered an extended service contract on the vehicle for $2,500.00, which she purchased. The extended service contract outlines what is covered and what is not...for...

her to say that these service contracts never pay for anything is not true. We do service contract work in our shop everyday and the companies pay like clock work, as long as it is a covered component. In reading her complaint it seems she is blaming us for a problem she had with another dealership on a different purchase. I don't believe we were ever given the opportunity to inspect her claim on her wheel bearing / hub assembler. I would be happy to look at her vehicle to see about the damage and the ability to have the service contract company repair it. Please keep in mind that their are deductibles on most repairs. Not being familiar with her vehicle it would seem to me that replacing the wheel bearing hub assembler for $334.17 is not reflective of the actual cost of repairs with parts and labor. It would seem the repair cost were not the actual repairs that are needed or reflected.  [redacted] can always cancel her extended service contract and be entitled to a pro rated refund as outlined by the Department of Insurance for the state of California, if she chose to take that path of action the pro rated refund portion would be applied to the balance of her loan. Either way I would welcome the opportunity to assist -- [redacted]

On the day we sold the [redacted] family the Certified 2013 Nissan Armada, before the purchased was finalized they took the vehicle to lunch to get away from the dealership and get a bite to eat. When they returned we continued to negotiate the purchase and terms. When Mr. [redacted] for home after he...

purchased the vehicle he contacted the dealership and wanted to have some items looked at and repaired. He spoke to Kyle one of our sales managers. It was explained to Mr. [redacted] that on a used vehicle purchase, he did not have the luxury of negotiating the price down and them after he got the vehicle home, try to get the dealership to repair cosmetic imperfections. In an attempt to offer Mr. [redacted] some customer goodwill the dealership did look at the vehicle and made some repairs and corrections. The vehicle was sold “with-in industry standards” and we informed Mr. [redacted] that we had tried to accommodate him the best we could, but we were not going to address the balance of his fix it list. Buying a Certified used vehicle gives him 100,000 miles worth of protection from the original in service date, it does not mean he is buying a new vehicle. It was also shared with Mr. [redacted] that if at the time we were negotiating the terms of sale these items would have been brought to our attention we would not of sold him the vehicle at the price we finally had agreed to. As for their claim that we removed items from their vehicle when it was in for service work is absurd. We don’t remove parts from a customer’s car, and as thorough as Mr. [redacted] went through the vehicle once he got it home, I am sure if the rear air conditioning was not working… he would of noticed it at that time. Mr. [redacted] has a warranty that will cover the repairs if in fact his units needs to be addressed. The remedies that Mr. [redacted] has proposed are not acceptable --- this is Mr. [redacted]’s vehicle --- its called pride of ownership at this point. We have completed all the work that we have agreed to do. I am under the opinion that Mr. [redacted] now wants to mount a smear campaign against our dealership and our staff. I am here 6 days a week, 10 to 12 hours per day… for him to say he has tried to call many times and no one returned his call is not true. We have explained to Mr. [redacted] that we have completed all FREE work on his vehicle. Sincerely [redacted]